I miss NAPA auto parts. No issues with bond yet. I just prefer NAPA. I came in got my parts left…read more They work. The price was fine. Prompt service

I stopped at the Concord, NH Auto Zone this morning at around 9:30 or 9:45 am. I am being specific…read morebecause I forgot to get the name of the helpful person that assisted me. I thought the time frame may help for management to know who was working this morning. Earlier, when cleaning snow off my windshield, I bumped my windshield wiper with my snow broom. The wiper blade broke and a part fell off. I saw a colleague at work too, clearing snow and asked him for help. He had a look and said the wiper was broken and I needed a new one. I ended up at Auto Zone right after this. The man that helped me was having a look at the part I brought in and then I also handed him a smaller piece that had come off. Immediately he took the small piece I gave him and he was able to connect it to the other piece. He said, you don't need a new wiper blade. He then walked me to my car and reattached the piece to the wiper part. I asked if I owned him any money for his help and he smiled and said no and to have a great day. I sure wish I had asked his name. I am very happy for the kind, helpful and courteous service that I received from the Fort Eddy Rd. location. His kindness and great customer service made my day. And he did not have to be honest. He could have easily sold me a new windshield wiper. Thanks for your honestly and great manners and outstanding customer service.

We needed a battery replaced and were unsure of the specifications the vehicle required. Sabastian…read morehelped us determine what we needed based upon our budget and wants. He then proceeded to install the battery for us while helping me understand all that automotive jazz. It was fun, a learning experience, and a 1000% positive atmosphere. Would recommend. Thank you!

Ok this is from my husband/ he says quick delivery and great quality. We always choose sanel. Thank…read moreyou!

I went to Sanels today on South Main St. in Concord. I needed a 0-ring for my log splitter…read more Knowing Sanel's has extensive knowledge in hydraulics I figured it was the place to go. The guy who helped me was Steve. Steve was about to go to lunch and he asked me if I needed help. I advised that he was going to lunch and I would wait. Steve said no you come first. I showed him my my owners manual on the o-ring and said "I'm probably going to embarrass myself but this is what I need." Steve said "yeah, I don't know much about that." But he did and said that to make me more at ease. Steve said I'll be right back. Steve got the o-rings I needed and was a great guy to work with. My future auto parts needs belong to Sanels because of Steve. Definitely an asset to this company. Thanks, Steve.

The GM at this store helped me with some car trouble. Great price on the stuff I bought. Very happy…read morewith this store!

Great people. Been going there for years. Parts quality is good but pricey. Better off to buy…read morestarter and alternators else where. I think there made at the same place as autozone. Exact markings and what not on the old autozone units as the new sanel ones.

Greg the owner is a hands on guy that knows cars, parts and troubleshooting and can get you what…read moreyou need for your daily driver or your track car or truck. Competitive pricing and old school customer service makes this your one stop shop!

JPC is as knowledgable as it gets when it comes to all things performance and parts related. Too…read moremany auto parts stores these days have kids behind the counter that have never touched their own cars and their ability to understand your parts needs is shockingly low. So if you are looking for someone that knows with end of the tube the exhaust comes out of, Johnson's is the place to go. Great Automotive machine work as well. If you are looking to do a simple repair or maintenance right up to a total performance makeover JPC is your one stop shop.

Zoe tried to reject my return of a $9 shoe spring tool because it had grease on it. They sold me…read morethe wrong size, even after showing them they come packaged with grease to prevent rusting in package. Would have gladly exchanged for the correct size. Plenty of other places in town to get parts and tools from.

Pshhhh!!!! Where the No Star Button? Couldn't believe that this is how people choose to run a…read morebusiness. The fact that I bought most of the stuff for my Engine there (starter, distributor,alternator, belts and pretty much everything to other than the long block I bought from LKQ. Now I know it was done last year but since then bought a new car and this one got parked after 8-10,000 miles put on. So a few weeks I decided to put it back on road and yes it was sitting for a while so I knew i needed a new battery. So I did just that went down bought a battery, even let them up sell me into the gold one. I put it in, drove away. Next day, I noticed my battery light was coming on and off so I said "Man, that alternator bad already" so I parked it cause I did t want to get stranded. I then found a alternator cheaper online and ordered it cause I had time to wait and this is my second car so it's fine. So now I installed the new alternator and jump start it and pull cables..... Dead Car.. I then tried to leave cables on for a few extra mins this time and then removed.... Still dead!!!! So now I bring battery back and I get the run around about it could be the old components that killed it and we need to charge it so you'll have to come back in 3 hrs. Now when I called about the battery before I left he said bring it down and he can check the voltage and it was below 6volts. The battery comes with a warranty and it's dead in two weeks and now there trying to tell me that I'm stuck with a battery that potentially has a dead cell and nothing they can do. Well if this is the way things are handled here you might as well save your time stopping and go to a different Auto Part store to get what you need and also to have that feeling of support from the place your buying your parts from. There totally on a power trip over there and don't recommend visiting that store if you have any other issue beside handing over your money.

Update - January 2026: I am forced to update my original positive review. While the sales…read moreexperience itself was commendable, the post-sale documentation process has been completely nightmare. I purchased my new Volvo S60 on December 6, 2025, as of January 19, 2026, I have not received my registration and license plates that were to be handled by the dealership as part of their documentation services. I am now making payments on a new vehicle that I cannot legally drive. I have called, emailed, and texted multiple people at the dealership numerous times and have received no resolution, clear timeline, or meaningful follow-up. At this point, the lack of communication and ownership has completely overshadowed what was initially a good buying experience. While Dan Carlen and Ben Carter were professionals to work with during the purchase itself, the breakdown in post-sale process and the Lovering Auto Groups accountability is disappointing and beyond acceptable. Pleasant sales interactions mean very little when basic, legally required paperwork is not delivered and customers are left without answers. If this matter is not resolved immediately, my next step will be to escalate the issue through the BBB.

We purchased a 2017 V60 from Concord Volvo, and they even kindly offered to pick my girlfriend up…read moreto bring her to the dealership to finalize the transaction. The problems ensued when nobody contacted her about the pickup time and they showed up nearly three hours late, after telling us they'd be there around 9 am. After child care arrangements were made and a half day of work was missed, the car was purchased, with a cashier's check, no financing necessary. Upon our mechanic inspecting the vehicle, it was clear that it had been in an accident due to the right fender being painted and replaced, as well as the hood being repainted. Also, both sway bar links were deemed unable to pass inspection, the brake rotors were rusty and noisy, and the right front door was coding and not working properly. Now all of this is fixable, however, when we spoke to the salesman he went out of his way to avoid responsibility, did nothing to attempt to remedy the situation other than saying they'd take the car back and refund us. Did they offer to work with us on another car? No. The salesman even went so far as to complain about being a 74 year old man who was "low on the totem pole" and referred me to the sales manager. The sales manager Jon(sp?) refused to initially acknowledge that our mechanics' concerns were valid, and when I pointed out that the salesman had boasted that the car had been serviced by Volvo for the last few years, he didn't want to acknowledge that the accident should have been reported to us. He also refused to have anything fixed, saying his service department passed the vehicle for NH inspection. Ironically, he then stated that due to the issues we brought up through our mechanic, he would probably be wholesaling the vehicle. An incredibly confusing scenario: refusing to fix or agree with another mechanic, but trusting him enough to wholesale the vehicle upon return? We then contacted Carrie, who also did not offer to help and simply responded "yeah" several times when hearing our concerns. Obviously this car wasn't a priority to them, or our purchase wasn't. I'm not sure which, but it was every single stereotype about a used car-buying experience wrapped up into a few lousy days. Long story semi-short, Lovering never offered to help us find another vehicle, not once. We cut a 22k check and for them, simply giving us our money back and saying "oh well" after a 5 hour round trip was their definition of customer service. Extraordinarily disappointing, considering their reputation. Perhaps we're the exception, but I know I'll never purchase a vehicle from them nor recommend anyone else do so. Avoid Lovering, find another dealership that works to find solutions, not throw their hands up in defeat.