This man is so kind. My engine light came on as I was driving from one job to another. On Maui,…read moreit's hard to find a mechanic who can see you unless it's weeks in advance. Given his reputation, he was already fully booked. Yet, since it was an engine light notification, he let me come in as soon as I called him. He ran the diagnostic screen, found that it was nothing to be concerned about (probably a faulty sensor code issue), and sent me on my way. He brought me peace of mind without having to wait weeks for a mechanic to check out my car. I'm so grateful. Mahalo nui John!

Elite Auto is solid! John is an honest mechanic and stand up guy. Quality work and attention to…read moredetail. Will be back if I ever need anything worked on my car.

Never answered the phone " voice mail has not been set up"…read moreSo I gave up. Moved on to other offers

I've been taking my cars to Brandon ever since I moved to Maui. He's worked on my 2002 Honda Accord…read moreand also my 2016 Honda Ridgeline. His prices are fair and his work is excellent. He does what he says on time and the work holds up. I don't understand the couple of negative reviews. He's always been lovely to me. I trust him with my vehicles and I would not consider going anywhere else.

Scott and the guys at Island Automotive are top notch!! They were able to help me out with a last…read moreminute waterpump issue and after a call I was able to get an appointment and new part ordered on a Friday and dropped my truck off the following Tuesday morning and it was completed just after lunch. Even had them do an oil change. Great value for high quality repairs that won't break the bank. Friendly, courteous, and professional shop. Need a repair or simple service call Island Automotive and get back on the road fast!! Mahalo Scott!!

I'm writing this as a repeat customer, which is why this experience was so disappointing…read more We recently decided to hold off on a repair for our van. Earlier that day, my husband was on the phone with the mechanic and asked whether he could text that same number to follow up. The mechanic answered, "You're talking to me, right?" so my husband texted to let him know we were holding off on the work. We had no way of knowing it was the shop's landline, and it was never mentioned. A week later, the mechanic called asking if we were still bringing the van in. When I explained that we had already texted to cancel, he became short and dismissive, told me he had blocked off the entire day, and waved off the fact that we had reached out by saying, "Yeah, you texted the shop phone." When I pointed out that he had told my husband to use that number, he said "yeah, yeah" and hung up on me. I understand that a last-minute change can be frustrating for a business, and if there was a mix-up about which number to use, that is worth clarifying for future customers. But responding to a paying customer by talking over them and hanging up is not professional. We won't be returning. Good mechanics are worth keeping, but basic respect for your customers should come standard.

Everything went smoothly - mechanic Devin was great - showed up to our place in Kihei on time, easy…read moreto text and schedule the initial consult and follow up AC repair work on our Subaru Outback. Overall a very easy experience. Mahalo nui!

The service at new era was quick , reliable , and knowledgeable. I'll be sure using there services…read moreagain in the future

Came in on a busy Monday morning and were able to fit me in a few hours later without appointment…read more Had a puncture in my tread and the guys fixed it FREE of charge and were quick (despite lots of cars)! Arvin helped me out at the front desk and was super chill and helpful. Would definitely recommend to anybody needing work on their tires.

Great service for alignment I would recomenda to anyone thank you so much guys . Great price in townread more

From your first contact with Denise in the office the experience here is great . She is friendly…read moreand bends over backward to be helpful. The work they've done on my car has been done efficiently and with very fair prices. The best thing about this place is you know they will only do the work you need done! Janelle Brown

Needed completely new front brakes and Wailuku Auto did it in just one day for me…read more very nice staff and super fair pricing for the labor and parts. My trusted car mechanic on the island!

The Cadillac dealer looked at my convertible (for $250) and said they couldn't fix it. I took it to…read moreR&R and they fixed it THAT DAY and for not that much more than the Cadillac mechanics cost to tell me they couldn't fix it. The mechanic that worked with me said they couldn't get the right part (the car is a 20 year old "barn find"), so HE MADE ONE. This guy is nearly a magician. The staff are friendly and the waiting room has the best chairs of any car repair shop I've ever been in (and I've been in plenty at 80 years of age). Overall, the best mechanic experience I've ever had on any of my several cars.

My safety inspection went fast and smooth with friendly service. We will definitely return plus…read morerefer our friends. $25.00 and no appointment made the process even easier.

By FAR the most honest, kind, and hard working team of people to take your car to on Maui. They are…read moreexceptional with their efforts, they go above and beyond. Their work is always extremely timely and of high quality. They are friendly and fair. I will never go anywhere else after finding this diamond in the rough! I had been quoted $1083 & $570 for a problem they fixed same day for $147!!!!!

I Would not recommend this shop to anybody. Came in for an…read moreappointment to get front brake pads replaced and was quoted $250. After having the car for 10min they came and told me I would need the whole front braking system replaced and gave me an estimate for $1200. I explained I only had the money to do the pads like planned and they outright refused to just change the brake pads. My options were either replace entire front braking system or have nothing done at all even though pads were very worn. I refused and took it somewhere else that happily installed just the pads and found the issue that was wrong with the braking system was just a stuck caliper pin, which was an easy fix just requiring some brake grease not replacing the whole entire front braking system like I was told I needed to

Walked in looking for a simple oil change quote on my Acura. Before I could even explain what I…read moreneeded, the guy behind the desk cut me off and said he doesn't work on those cars. No questions asked, no effort to understand, just dismissed me flat. The whole vibe felt unprofessional and uncomfortable. It honestly felt like he just didn't want to deal with me--whether it was how I was dressed or something else, I don't know, but it didn't sit right. I was ready to do business, and he wasn't even willing to hear me out. Wouldn't recommend.

Service, cost, communication all far above expectations. Can help you out even if you're not on…read moreisland. Highly recommended.

Came in to get my tire rotation and safety check done and the whole process was efficient and easy!…read moreThe team was super helpful and got everything taken care of quickly. A bunch of awesome men working here--really appreciate the great service! K Way Auto!!

This location was previously Mike's Auto for more than 20 years, and was sold to the new owner…read more They provided consistently good service. The new owner is running things a bit differently, and I'm unsure of the experience of his team. Several of the adjacent shops recently closed and were still vacant. I'm not sure what the future holds for this building. Positives The new owner seems to be fully staffed. They check in your car and enter it into a database. They appear competent and efficient. However, I did not have any major repairs today. Today, I did an oil change and safety check, and it came out to a little over $140. ($30 for the safety check.) They seem to be relatively busy, and we have serviced all three of our vehicles here. It appears that they are set up to do most servicing and repairs. I will update my review if I need to do something other than an oil change. Negatives They accept credit cards, but I found out that they add a 3% surcharge. Unfortunately, I was informed about the charge as he was running the card. I offered to pay with my debit card, but he said it was too late. He simply tried to push the cancel button repeatedly and said, "Sorry." Suggestion For better customer service, he should have offered to do a refund and then use my debit card. Also, post a sign at the counter about new policies or charges.