Care was good took care oof my son. They took him fast in…read morethe emergency room. Transferred him to a room quickly as well. The staff treated him great. Thank u all

I am very disappointed with the way my situation was handled at St. Agnes Hospital…read more On May 2, 2026, I visited my aunt, who was passing away. Around 9:00 p.m., I took my younger cousins to the food court to get something to eat and distract them from everything that was happening. While getting a bottle of water from one of the refrigerators, my finger was suddenly slammed in the door, immediately turning purple. The pain was intense. When I checked out at the register, I explained what had happened to the cashier. Rather than showing concern, the cashier chuckled and simply asked whether I needed ice. No incident report was created, and no one appeared to care about what had happened. That same night, my aunt passed away, so my focus was understandably on my family rather than the injury to my finger. However, the pain became severe, and I was unable to sleep because the nerve pain was shooting up my entire arm. The following day, I returned to the hospital and spoke with a manager in the food court. I explained what had occurred and asked why no incident report had been filed. The manager contacted security, and I was escorted to the emergency room to have my finger evaluated. I was treated by Dr. Fiscus, who had to burn a hole in my fingernail to relieve the blood buildup. Upon discharge, I signed paperwork and was informed by a staff member that St. Agnes Hospital would be covering the bill because the accident had occurred in the food court. Despite this assurance, I have continued to receive bills from Vituity and Trinity and have spent considerable time speaking with multiple people who now claim that St. Agnes is not responsible. I am extremely disappointed that a hospital with a religious mission has handled this situation in such an uncaring and inconsistent manner. I feel that I was misled regarding responsibility for my medical expenses, and I am especially concerned that I was never contacted by Risk Management despite being told that the matter would be addressed. I am requesting that someone from Risk Management contact me as soon as possible to discuss this incident and provide clarification regarding the outstanding bills related to the injury that occurred on hospital property.

I was looking for a new primary care provider after moving back to the Fresno area, and I'm really…read moreglad I found Copeland Medical Healthcare Partners. I ended up establishing care with one of the PAs there, Sam, and he has been excellent. He takes the time to actually remember who I am, remembers details from previous visits, and makes every appointment feel personal rather than rushed. What I appreciate most is how educational and nonjudgmental the conversations are. We've had really good discussions about my overall health, lifestyle, things I'm doing well, and areas where I can improve. It feels collaborative instead of transactional, which is honestly rare to find. Whenever I've brought up issues that are outside the scope of primary care, he has had no problem referring me to specialists, and I also appreciate that he follows up on that care afterward instead of just sending you off and forgetting about it. Overall, I've been very happy with the care I've received here, and I genuinely hope I'm able to continue seeing Sam for a long time. Highly recommend if you're looking for a primary care office in Fresno.

I'm disappointed with healthcare as a whole, it definitely has become a for profit industry and if…read morethey happen to help you out so you can pay then it worked out. But if you are in a real need they can't forward you to the next person quick enough. I called looking for some help I couldn't see anyone for a month and for them to refer me I had to see them.

I see Dr. Nogales, every visit I've had I've waited a minimum of 2 hours. I had an appointment at…read more10:30, I arrived at 10:10. I waited a little over 3 hours to see her. I went to the desk had to cancel my appt because I had to pick up my granddaughter from school. The gal at the desk said I should make my appointments first thing in the morning because by 10 she is running behind. I made an appt for 8:15 and was out within a hour. I can't always make early appointments. She is over booked so any appointments around 10 and later will have to wait hours to be seen? This is ridiculous. No complaints on the office staff.

2/13/25 New year, new insurance and new doctors. I was…read moreassigned to PA Jessica Sumner. Appointment today at 11. Nice waiting area. Checked in at front desk. Not a very nice worker. Given work to fill out mainly asking if you are presently having any possible Covid issues. Turned in and asked for ID and insurance card. Gave and sat down waiting to be called. Waited about 20 minutes and called back. All vitals taken and brought to a room for the PA to come in. Thankfully, the PA Jessica was kind, easy to talk to and wants me to get updated blood work at Quest. See her in a month. It's only the first experience, but, so far, she seems really good! Recommend her!

I come here to keep my thyroid meds maintained…read more The assistants are nice. It's safe and clean. I get my blood drawn every couple of months and then go back in to go over the results and make sure everything is good. Workers are masked and nice. It is clean and safe. The best time to go in is in the morning. It gets really busy. Packed to where you don't feel as safe in the afternoon. I walked in early at 9:40 am and they didn't take me in until almost 10:30. My appointment was at 10:15 and they didn't seem busy yet. The main thing is, make sure you provide extra time. It seems like it takes forever. A lot of waiting. I was finally put in a room and I sat there waiting and waiting. They weighed me and took my blood pressure prior to that. I waited another 50 minutes Finally, the doctor came in. My doc is Dr. Dhillion and he went over everything. Everything was normal except my blood count was low. The doctor is good! He said he wanted me to do another blood test for the blood count before I left and see him in a month. Make sure you don't have any timely matters after the appointment. You won't make it if you do. At least the doctor is good and the assistants are nice. I checked out, scheduled the next appointment and went to their lab area to get my blood drawn again. The worker was very kind and drew my blood quickly. I left after that, after a worker at the front desk wished me a good day!

Had to wait an hour and half past my appointment Dr hard to understand staff rude office dirtyread more

0 stars. Made an appointment five months out arrived at the…read moreappointment was told the doctors leaving right now and had to cancel my appointment. Horrible horrible horrible would not recommend to anybody.

I needed an X Ray done but it wasn't available there So I…read morehad to find another place to go to

Great people great place! IMC is amazing, recommend to everyone! Front desk girls are the best…read moreever!!

I get my GLP here and lost 40 lbs and feel great. Wonderful staff as well. I highly recommendread more

I'm sure I'm not the only patient here who has to complaint about the wait time.. what's the point…read moreof having an appointment if, dr can't attend to you in a timely manner.. if they're behind schedule, it would only be respectful for staff to let patients know ahead of time or kindly asked if they will like to reschedule their appointment.. no one want to come in for an appointment and sit over 2 hours in the room waiting for a 5 min visit!!!! An appointment should never be over 2 hours visit!!

I was looking for a new dentist and decided to try Dr Kaur on Milburn. First appointment was for a…read moresimple teeth cleaning. Big mistake. I waited an hour to see her then I was told the X-ray machine was being fixed so nothing they can do today. Not even the cleaning. No thanks! I also saw my information in their screen, it said my preferred pronouns was he/him. I never told them that. Ridiculous waste of time.

The staff is not really on the same page and the records department is not working at all!!…read moreEspecially if you need a referral sent ASAP, ive had a few pending since January of this year and are just now getting them taken off the list

I would usually have given a good review, the doctor i always request and schedule around is Andrey…read moreFrenkel, he's amazing and actually listens and works with me. However, this visit was different. I was scheduled for Andrey, got a doctor named Dennis Yam. He didn't waste any time asking questions that had already been asked, he aired on the side of rude. He ran through the previous lab work, did not acknowledge the improvement in my numbers since I was last seen. I had A1C of 11, today it was 6. I was out on a medication for it, it ran out early, I went over two weeks without and still had low numbers. Meaning that I had affectivity managed my sugar levels on diet change and exercise. This man didn't ask how I did it, ask how I felt, I have a heart condition and had told Dr. Aundrey about chest pain with fast movement or vigorous activity, it's still on going, but this doctor didn't even ask, didn't give me time to mention, everything was rushed. He listened to my lungs too fast to really hear anything, before I was done with half a breath he was telling me to breathe again. This entire visit, that had been scheduled for months in advance, was a speed run of 5 minutes top. Not to mention that when he left the room to order new blood work, he wasn't quiet while actively talking shit about my to the nurses there, talking about how I wanted someone else and he didn't have to see me, the nurses even let him know that aundrey had been the only one I see since id been going there. I feel completely disrespected and like I wasted my time by going. There was no point. My chest pains went unchecked, undiscussed and are still currently an issue. I highly recommend scheduling around Aundrey Frenkel, and avoiding Dennis Yam like the plague.

Went here as a driver for my son, who needed a minor procedure…read more This place is even worse than your typical medical office in Fresno, most of which are the epitome of our broken healthcare system. Waited over an hour past my son's appointment time; no update from staff, no communication whatsoever. No prep info, e.g., when to stop eating and drinking. No communication regarding procedure time, what to expect post procedure. And the worst indicator: all the staff I encountered (doctor, front office, nurses) seemed miserable. No eye contact, smiles, or even acknowledgment. Doubt this review will make a difference because patients don't have many choices, which means businesses like this can operate however they choose. Perhaps the care team is good, but from an observer's perspective, if you have other options, AVOID THIS PLACE. Would NOT recommend.

I have been trying over a week to schedule surgery and left my name and number over 8 time with no…read morecall back. I call several time a day with no response.

I cannot say enough wonderful things about Dr. Mason, Brittany Ong, Carlye Ward, and the entire…read moreteam. This office has walked alongside me through some of the most difficult seasons of my life, including infertility, pregnancy loss, and a complicated C-section recovery when my incision opened after delivery. Through every challenge, they never made me feel like just another patient. They listened, advocated for me, and always made sure I received the care I needed, including referrals to specialists whenever appropriate. I always felt like my concerns mattered and that I was truly being cared for. Brittany, Carlye, and Dr. Mason have been incredibly compassionate, knowledgeable, and proactive. Their attention to detail and commitment to their patients is unmatched. They have celebrated my victories, supported me through heartbreak, and provided reassurance during some very scary moments. Over the years, they have come to feel more like family than healthcare providers. What makes this office even more special is that the kindness extends to every person you encounter. The nurses who bring you back to the exam rooms are warm, caring, and genuinely compassionate. The scheduling staff are always friendly, patient, and helpful. Every interaction leaves you feeling supported and valued. This practice has truly held my hand through some of life's biggest challenges, and every step of the way I have been met with kindness, empathy, and exceptional care. I am endlessly grateful for this team and would recommend them to anyone looking for providers who are not only outstanding clinicians, but also extraordinary human beings.

I started seeing nurse practitioner, Brittany Ong about five years ago. My first two appointments…read morewith her were great. She seemed compassionate and respectful. Since then, she has repeatedly entered the room with an unexplainable irrtated, combative vibe. She and I never had any sort of argument or confrontation of any kind. My best guess at the cause for her change in demeanor is that the job has simply worn her down and she has acquired a new cynical view of life. She went from being caring and attentive to rude, condescending, and dismissive. During the last two appointments she talked at me instead of with me. So much so that after my appointment today, I decided I needed a second opinion and will be looking for a new service provider. Today I was asking about the option of trying a specific prescription to manage certain symptoms. I said, "I was wondering about trying X." Her response was, "NO." Nothing more. Just "NO." With a glare. When I gently asked, "Can you tell me why?" Her answer was curt to the point of being rude and she followed it up with, "I will only consider Y and Z as a treatment option." Again, no explanation for why, and absolutely no opening for a conversation. She had no interest in my understanding or agreeing with the plan. It was presented very much with a "my way or the highway" tone. Honestly, she projected an air of expecting an argument even though we'd never had one. If this had been a one-off, I might have chalked it up to having a bad day. But this has become a pattern. As an additional point of information, this office's annual appointments are currently booked out 14 months in advance. When she informed me of this fact during our appointment (she brought it up, I didn't ask), she made it sound like I should have known that was the situation (for context, I expressed mild surprise but gave no complaint when she brought this up). She even scolded me for not making my annual appointment sooner. Without bothering to ask why I hadn't already made the appointment. If she had, I could have explained that most of my personal medical care had been delayed over the last year due to my children's medical needs. I really didn't need her trying to make me feel guilty for something that was beyond my control. But I just kept my mouth shut and let her move on to the next topic of her choice. Bottom line, she now seems jaded and close-minded. Look elsewhere for compassionate, well-informed care.