I had surgery a few days ago at the Cass St. surgery center and they were amazing on all counts…read more From the nurse who checked me in, to the amazing nurse who put in my IV (the only part of surgery that I really dread) to the anesthesia doctor, and whoever it was who very patiently helped me to dress on leaving that day, they were all so kind and compassionate that before surgery even began I felt like I had my own personal, elite squad of care. Thank you to all of you, and also the 2 new nurses introduced to me in the operating room as I was saying hello while succumbing to the anesthesia. I remember laughing to myself as they wheeled me down the hall, and saying I felt like a famous formula 1 driver and they were my superstar pit crew! Thanks again for making a surgery day go smooth and without fear.

I've been to the surgery center more times than I can count. I've never had a negative experience…read more The front desk staff provided a pleasant welcoming. The nurses are just amazing. They know how to help you relax and have a little fun before and after the procedures. I've had four different surgeons. They were all top notch. The facility is clean, busy and full of people who care and try to make your procedure as smooth as possible. I rather enjoyed the chatter amongst the staff. It showed me that they enjoyed their job and their co-workers. It was a true team experience. I highly recommend any of their Monterey facilities.

This reviews is specifically for my treatment under certified psychiatric mental health NP, Laura…read moreSlippy, whose based out of DOD, Marina- I've been a patient of Laura's for years now, and I am forever grateful to have found her. Having been involved in the behavioral healthcare system for most of my life, I've experienced a wide range of mental health professionals. Laura, however, stands in a category all of her own. She is one of the only providers I've ever worked with who genuinely, deeply cares. Her dedication shows through her actions and her consistency in going the extra mile. In my case, she even went through the process of becoming specially certified in a specific medication just so she could provide me with the treatment I needed. That level of commitment to a single patient's well-being is incredibly rare. She doesn't just treat symptoms, she advocates for your life. It is extraordinary to find a practitioner who is both a brilliant clinician and a truly compassionate human being. I couldn't recommend her enough.

Very welcoming atmosphere and clean...Staff is very kind and helpful... Ty…read moreLaura Slippy is life my savor! Very knowledgeable, kind and professional! Along with Maria make the best team and if you need help believe me, I will never leave! The Best! Thank you for all you do!

My nurse, Liz, was wonderful. She was kind, attentive, and made me feel comfortable throughout my…read morevisit. When I needed it, she kindly offered and brought me water without hesitation. Her compassion and thoughtfulness really stood out. Thank you, Liz.

I had a very disappointing experience with this Urgent Care and hope management takes patient…read moreconcerns more seriously. I visited on June 20, 2026, specifically to have both ears cleaned, as I have a medical condition that requires earwax removal approximately every six months. I explained this to Dr. Mendoza and specifically requested that both ears be cleaned. However, she only cleaned my right ear and insisted there was no wax in my left ear, despite my concerns. The very next day, my left ear became plugged and my hearing was muffled. I called the office, and Veronica told me I could return to be seen by another provider. She specifically assured me that if wax was found and removed, I would not be charged or have my insurance billed, and that I would only be charged if a lavage was performed. When I returned on June 22, another physician found earwax in my left ear and removed it with an instrument--not a lavage. This confirmed that my original concern was valid and that wax had been present all along. Despite the assurance I was given, my insurance was billed and I was charged another copay. When I contacted Veronica about the unexpected charge, she changed the explanation and said I was billed because the physician discussed another medical issue and provided a lab slip. That directly contradicted what I had been told before returning. I did not request evaluation of any other condition, and any discussion about prior medical history was initiated by the provider--not by me. To make matters worse, I found errors in my medical record, including my height being documented incorrectly, which resulted in an inaccurate BMI classification. When I asked about correcting the record, I was simply told to submit the correction myself through MyChart instead of the office taking responsibility. Throughout this process, I found Veronica to be dismissive, rude, and unprofessional. Most importantly, this entire situation could have been avoided if my original request to clean both ears had been addressed during my first visit. The second physician confirmed that earwax was indeed present in the ear that was left untreated. I hope the clinic reviews both its billing practices and how patient concerns are handled. Patients should be able to trust the information they're given and expect complete, accurate care without having to return because their initial treatment was incomplete.

Don't come here, worst experience of my life. MD Ronald Gertsch looked in places without…read moreconsent.... And when I complained The manager I complained to disregarded everything I said and didn't care at all. No help and basically told me I was wrong. Then "Janice from corporate" is horribly rude with a nasty attitude calling my family because I tried to get a refund because they lied to me over the phone when I called in advance for a specific need Three rude people who shouldn't be allowed to work with people. Never again. Don't come here.

The front desk staff aren't very friendly. After our visit, I asked the gal to send over the…read moremedical notes and records to my husband's primary doctor but she told me she couldn't do so. Im not sure if this is true or if she was just lazy to do so. The only reason why I suggested she do so was because I called our primary care and told them about the accident and I was told to request the records be sent in by the center...but instead she gave me a phone number to call and short it out myself. Sigh. Atleast the doctors were attentive and friendly, Carolyn took care of my husband and she was very reassuring. I was able to ask all my questions and Carolyn was nice and processional with each response. I really appreciated her demeanor and approach. Thanks Carolyn!

I recently had the privilege of being under the care of an exceptional medical team Dr Lauphlin',…read moreDr Ruchkov and amazing nurses: Christina, Oxana and Davis. I feel compelled to express my heartfelt gratitude for the incredible support I received from the nurses, doctor, and anesthesiologist. The b nurses and doctors had so much warmth and compassion! Their attentiveness and genuine concern made a challenging situation so much easier. They took the time to explain every step of the process, ensuring I felt comfortable and informed. Their dedication and professionalism were truly inspiring, and it was clear that they genuinely cared about my well-being. My doctor, anesthesiologist and nurses exemplified expertise and empathy. They me feel confident in the care I was receiving, and I couldn't have asked for a better advocate in my health journey. The anesthesiologist played a crucial role in my experience, ensuring my comfort throughout the procedure. His friendly attitude and expertise helped ease my anxiety. I felt completely safe and supported, knowing I was in capable hands. He is not only anesthesiologist but also a sergeant and with his extensive training and his caring personality I could not wish for a better person to care for me. Dr Lauphlin is just amazing! I completely trust her with anything and everything related to my health! Most ethical, most skillful and most empathetic in the field. This incredible team worked seamlessly together, providing not just medical care but also emotional support. I am immensely grateful for their dedication and kindness, which made all the difference. Thank you for your hard work and compassion--you truly are the unsung heroes of healthcare!

To Whom It May Concern,…read more I am currently a patient. I would like to file a formal complaint regarding an experience I had with the head registered nurse, during the morning shift on Sunday, July 19, 2026. I am a stage IV cancer patient with several serious medical conditions that make it extremely difficult for me to care for myself. My wife is my primary caregiver, but she must also work, so while I am in the hospital, I rely on the nursing staff for assistance with my basic care. While my assigned nurse was on break, I called for assistance because my G-tube was leaking significantly, soaking the dressing and making a mess across my stomach. At the same time, my feet were severely swollen and extremely painful, making it impossible for me to get up or care for myself. When Nurse responded, I explained that the dressing needed to be changed because it was completely soaked. Instead of helping me, she appeared to want me to place another dressing over the wet, soiled one and leave it that way. I also told her that I had been vomiting and asked for an emesis bag. Her response was, "You are asking for too much." I was shocked and deeply hurt by that statement. She handed me the supplies and walked out of the room in what I felt was a very rude and dismissive manner. As a patient who is fighting stage IV cancer and has been told that I may only have weeks or months to live, I expect to be treated with compassion, dignity, and respect. Instead, I felt like I was a burden for asking for basic nursing care. I have always taken the time to recognize and compliment the excellent nurses and doctors who have cared for me during my hospital stays. They work incredibly hard, and I truly appreciate their dedication. This is the first time I have ever felt compelled to file a complaint because my experience with Nurse was unlike anything I have encountered. What concerns me even more is that she is a head registered nurse. Leadership in nursing should set the standard for compassionate, patient-centered care and serve as a positive example for the rest of the staff. Unfortunately, my experience did not reflect those values. I am sharing this not only for myself but also for other patients who may be too sick, too frightened, or unable to advocate for themselves. No patient--especially one facing a terminal illness--should ever feel dismissed or made to feel like they are asking for too much when requesting necessary medical assistance. I respectfully ask that this matter be investigated and addressed appropriately. My hope is that no other patient experiences the treatment that I received. Thank you for taking the time to review my concerns. Sincerely, Mr. Gil

Super easy to get help. In and out fast. Very friendly. Great quality care. Easy to get tb test.read more

Honestly hearing a doctor tell me to go on google Ai for something I'm concerned about is extremely…read morediabolical and embarrassing. I'm there for a reason for you to help me-- not to tell me I should go Google what I'm concerned about.

vey friendly staff and calm atmosphere They take good care…read moreof you very nice staff and they make you feel like family

Very professional, kind and caring employees , I wouldn't go anywhere else, great experience all…read morearound.