Unbelievably bad service. Went in right at 10 and there was two girls one of which I'm assuming was floor manager walking around with an iPad and another lady ACTUALLY working with a guest. We were told by the lady walking around with her iPad that it was only a 15 minute wait. And. Welp it's 11:05 I'm sitting in my car writing this review with my still broken phone. While it's understandable to have technical issues with an eSIM ITS IS COMPLETELY UNACCEPTABLE TO leave customers standing around an additional 45 minutes later with ZERO explanations. It wasn't until we had to remind the IPad Girl she told us it was only going to be 15 minutes that she gave us some completely unsympathetic, unapologetic response about "technical difficulties" wow? Couldn't have told us? Rather leave us to waste over an hour! Thanks for making my birthday so special guys!!!! read more

*.. V * Verizon S. Business Owner Hi Joy, we're sorry to hear about the issues you had with your bill. Our goal is to be a reliable resource for your wireless needs and provide the best possible experiences for our customers. This is especially concerning to us, and we will be escalating your review so we can look into this. We value every member of the Verizon family, and we hope we can win back your trust and confidence. ......................,...............................,,,,,,, So Verizon sent me this message over TWO weeks ago and nobody has contacted me. Verizon Customer Service is the worse, if you have a billing problem of being charged for equipment you don't have for almost 2 Years and you can't even get someone to get back to you. I have been working on this problem since January of this year 2026. I've called Customer Service numerous times have gotten ticket numbers that they'll be working on this and then when you call back, they don't even show the ticket and they want you to start all over again? What the issue is? I'm done with Verizon. They have the worst the most worst Customer Service and they rip off people. I'm going to be canceling my account with them. Good luck if you'd get a Verizon account because their customer service really really really really sucks to the max to this day. Only one person has called me back and that was the manager from the Watsonville store in California and he said he doesn't deal with Customer Service because this problem came out of his store and he only does sales so there you have it great customer service you guys have you guys owe owe me almost $2000 I mean it's ridiculous how you rip off people and charges also so much for phones and then you can't even call a customer back to tell you why they're not giving you your credit so Verizon sucks. read more

Sometimes you have a not so good experience at verizon, but I have always found the people at the green valley road branch to be extremely helpful and I want to give a shout out Yair, who really went the extra mile helping this Boomer Lady negotiate a difficult data transfer to a new phone . I'm still in new phone transition hell, but at least he got me over the first hump, and now I actually have a functional phone and messaging system. read more

Unfortunately, nobody took ownership of a glaring issue related to items that never shipped even though I had a confirmation number that it should have. No intervention. No promise to at least do some work behind the scenes over time and get back to me. Just said there is nothing they could do except give me a phone number of someone else that probably couldn't do anything (and he also said he could not). It's either one of the most ridiculous service systems ever created, or it is employees that choose not to assist. I don't know which one. Regardless, the minimum expectation I would have of a Verizon corporate store is to take ownership of a glaring customer problem and at least work on it behind the scenes (even if it takes several days) between departments to resolve. read more

WHERE DO I BEGIN. My partner and I have been Verizon customers for 10 years. We have had no issues at all. Until recently when my partner finally upgraded to a new refurbished phone. She bought it directly from Verizon as a certified preowned. They sent a dud that would not activate and not even with an electronic sim card. Over the course of a week- i dealt with Verizons customer service representatives, various ones, not just one. I would promise to get callbacks and I never did, they would offer me promotional discounts and never applied them... In the end it took me leaving early from work twice just so I could get a hold of them before they closed so they could turn on her previous phone that was turned off. But guess what? They still charged us for the old phone including $70 in fees and activation fees. She is still continuously being charged for a phone that does not work. They promised to send us the return label and box so we could send the phone back and guess what? That never happened either. If we walked into Verizon in store, we were explicitly told that we could not be helped, that they only sell new phones and that we would have to call customer service. So all the guys sitting there twiddling their thumbs and playing on their phone at Verizon are only helpful if they can sell you a brand new shiny phone?! We have been dealing with this company's issue since December 3. It is almost January and we still are being charged for phones that don't work, being lied to by their customer service and my partner still has not gotten a new phone which she needs desperately. We did get the 40$ activation charge sent back to us but I feel like that was a way to plasticize us. I was even promised a phone call for NOON today by a customer service representative last night and he did not follow through with it. Turns out you can take the old phone down to the UPS store and have it sent back easy peasy but guess again- HE DID NOT SEND US A REPLACEMENT LABEL OR A QR CODE. I don't know what has happened where all of a sudden after 10 years of loyal membership, they have failed so completely and miserably. We will not be continuing with them any longer, unfortunately and will most likely switch to AT&T. I can't necessarily say don't use Verizon... But beware that you will most likely end up going for a joyride when you speak to their so-called "customer service ". These people are sneaky, liars and all they do is use false promises to get you to shut up. The way this company treats its customers is an epic joke and they will wave a discount in your face hoping to make you happy when it reality it is just a distraction from their ineptness. read more

I had a problem with my new iphone where I couldn't make or receive calls and other issues and entered the store. Mr. Guerrero finished up with a customer he was with and immediately proceeded to help me. He was personable, polite and efficient. My favorite type of customer service professional. I highly recommend trying this store for your Verizon needs. C. Sylvia read more

I've been a long time Verizon customer and wanted to share my experience that i had today at this location, so I wanted to upgrade my phone, but before I did that I paid off the remaining balance I owed on my previous one. Amazing customer service! The managers and all employees that work here are phenomenal. I was helped by Jesse and he went above and beyond to make sure I got the phone I wanted. There was some problems with the process at first but he quickly resolved it and I was able to get a Samsung Note 20 5G Ultra smart phone. He was very patient and did not blink or panic once. Thank you and I love my phone! This is my new go-to Verizon store read more

Verizon - Samsung Galaxy Note20 Ultra 5G smart phone + accessories...thanks Jesse! - Mobile Phones Near Me - Watsonville, California

Jose was so helpful and explained everything so well! He was so delightful and answered all of our millions of questions. Highly recommend this store! read more

Verizon - Jose, the best specialist! - Mobile Phones Near Me - Watsonville, California

If you need to buy or repair your phone, I suggest you use the Verizon shop on Green Valley and Main in Watsonville. You receive the best attention you can hope for. Deals, services, and personal attention. All of the staff is helpful--our most recent staff member, Claudia, gave me her undivided attention. BEST phone dealership ever! They also have iPads and other electronics. Appointments available as well as walk-ins. read more

Whent there on Friday may 3rd "Luis" was helping me out and gave me attitude when I asked for my receipt, he just said the system wont let I told him I need my receipt or I want my money back he made me wait for 25 minutes. Just waisted my time! he did not apriciate my business and didn't even say thank you or have a good day, terrible customer service will never go back there and definitely dont recommend you to visit the watsonville location, or just be aware of "luis" read more

ZERO stars. Every other verizon within a 50 mile radius is taking walk in yet WATSONVILLE is appointment only. Good thing i moved out of this town . LAME LAME LAME , might even move over to AT&T. Good job verizon in watsonville. read more

I don't know why some people give this place a bad review. Maybe it's because the reviewers are just lame. I have been going to this store for about 5 years now and they are ALWAYS helpful to me and my family. I have bought several phones from them including Samsung, iPhone, and Pixel, and every time they are helpful in getting my stuff setup and the phone activated even if it my phone is not behaving. They know the "tricks" that sometimes it takes to make it happen and have always been patient with me, even when I'm being lame. Yes, they try to sell you the insurance and accessories, but that is their JOB. So, don't fault them for that. Remember they have to put up with the public and that can be frustrating at times. A big thumbs up from me to all the Verizon workers at this location! Keep up the good work and don't let the haters drag you down. read more

The customer service has been satisfactory and the bill never has any surprises, so it's already worlds better than Sprint. However, the speed and connectivity of the network in Watsonville is atrocious. read more

Verizon - Here's how bad the speed is! Makes you miss 56k dial up. - Mobile Phones Near Me - Watsonville, California

Really had a good experience with getting my new phone. Noemi Rocha was awesome. She was patient and answered all the questions and concerns I had . She also was there for follow up. I've never had anything but super good service here . But a special thanks to noemi!! I highly recommend this store location read more

So I walk into Verizon to purchase a new phone. As I walk through the door nobody greets me in any kind of way. I think to myself " well maybe they are busy with other customers'" but still, when a customer walks in the store you acknowledge their existence. Period! I walk over to the new iPhones and there's a Verizon member and 3 customers looking at the iPhones as well. I'm standing near by waiting patiently and still nobody acknowledges my existence. The Verizon member and customer walk away, I'm assuming they are also buying a phone. 2 of the customers friends decided that standing directly in front of the iPhones was a perfect place to have a conversation, rather than the waiting area a few feet away. I politely ask them if I can look at the phones. They were nice enough to move over. I checked out the new iPhones and well I had no idea what I was even looking for in an upgrade. I was thinking once again , "Wow wouldn't it be nice if someone could help me and guide me into figuring out which iPhone would best suit my needs?" Still no help! 20 minutes go by and not a single Verizon member said a word to me! Not one single word. Long story short I left pissed off and with no new phone. I'll also mention this isn't the first time I got poor service at this very same Verizon store. I have my assumptions as to why I didn't get proper service but I also don't want to believe that to be true since I am a resident of Watsonville and love my community for the most part. AT&T is my next stop! Wish me luck everyone. I hope I get better service over there. Ps I really wish yelp would let us do negative stars because this Verizon deserves negative 5 stars at this point. read more

If I can give zero stars I would. Due to the COVID19, I made an appointment to make sure I would be seen. I received a phone call confirming my appointment. We get there and are rudely stopped by someone at the door, informing us they are only letting one person in at a time (which ok fine I get it, COVID19 and all, but you could have informed me about the 1 person rule on the phone & you had 5+ employees congregating together without masks on) so my husband goes in the store and I wait in the car. As he's in the store, he turns around and sees another customer with their teenager. He asked the Verizon sales person "I thought you can only have one customer in at a time?" He received a bullshit answer and walked out. I've been a Verizon customer since 2003, I have never experienced such horrible and dishonest customer service. I have since switched to another phone provider. read more

I had the same awful experience with Verizon's Armando Mora as reported by Jaclyn H. of Watsonville. Why a big-time company like Verizon let's people like Mora deal with customers is well beyond me. He's rude, insolent and unprofessional. My wife and I go to Verizon (Green Valley) to upgrade a pair of iPhones and buy a new iPad. Mora meets us outside and insists we have the My Verizon app on our phones. "Let me be sure I understand this," says I. "I can't spend a couple of thousand in your store unless I have your app?" And, we can't go in together - his interpretation of the Covid rules. Three people walk out while we are talking yet my wife and I can't go in together. I have four phones on my account, which I've had for about a dozen years. I know that I can buy the same equipment on line or from Apple. I know that AT&T, T. Mobile and Spectrum would love my business. Why doesn't Armando Mora know this? Why doesn't Verizon know this? read more

Last week, I had dropped my phone the day before we left for the coast, and was worried that I had cracked the phone itself. I was greeted at the door, he checked my phone, and assured me that it was just the protective cover that was damaged--the phone was fine! So he turned me over to Luis, who put the new cover on, and I was on my way in no more than 15 minutes. I would definitely recommend! read more

Customer service is terrible, pretty much all 1 star reviews are accurate. If you actually need help with a good attitude don't go here. General manager was rude and I felt like I was bugging by asking a simple question. He acted like I was wasting his time when I was going to purchase a new phone. Go to a different location if you care about customer service. ---actually switched carriers because of this experience, customer service matters so much. I needed a new phone right away and they didn't care so went somewhere that cared read more

Today I had such a horrible experience at this Verizon and on the phone with customer service. My 86-year old friend was offered a $264.00 flip phone that he cannot use given his age and abilities. The company will not take it back and want him to pay the $185.00 balance to close the account. They should be ashamed of themselves for selling this to him and not giving him a clear understanding of how much this phone cost. The amount on the receipt he received is different than the real price. The real receipt was on a computer screen with digits so small it was a clear attempt to conceal the true price. It's hard to believe that these young people at Verizon are willing to participate in such fraud. It makes me sad to see minimum wage earners be so willing to take advantage of their elders just because Verizon tells them to. Shame on Verizon and their employees. read more

I was amazed with the customer service, I received from Rosie. She is very knowledgeable and listen to my needs. I haven't written a review until today. That's how impressed I was with Rosie.She really impressed me that I had to write a review for her. If anyone needs help with Verizon if you have to upgrade or start a new service or buy anything they offer watches, air pods, I pads, battery, speakers etc go to Watsonville Verizon and make sure you ask for Rosie! You won't regret it...... read more

I Ben deal with version company for years I never have any problem there always have excellent customer service 3 thumbs up thank you !!

We were helped quickly. Julian, who worked with us, was very knowledgeable and polite.

I want to say that Jonny was incredibly helpful and a treat to work with. I went in to join my girlfriend's plan and make the switch from AT&T to Verizon. I also needed to apply a corporate discount, drop some services, and purchase a new phone. Jonny was courteous, polite, informative, and patient. I know a few things tech and he was able to explain to my partner and I all the savings and benefits of our new venture without being pushy and seeming like he was "Selling" too hard. He of course made his sale; with the addition of a new customer to the Verizon family and a new iPhone in my hands. Additionally, he spent time after the store had closed making sure wee were fully taken care of and provided his personal cell number to ensure I could call in case I needed anything at all. Overall, a great experience. I would hope his customer service output is a reflection of his co-workers conduct as well but either way, you cannot go wrong with Jonny at this Verizon store. Lastly, it may seem like a small gesture, but he greeted me from 10 feet away with a smile and an open door and shook my hand and told me his name as I walked in. It was a great start to the service experience and a great example of how retail shopping should be. read more

General Manager Armando Mora is in desperate need of customer service training. He was very rude and acted like I was bothering him and not welcome. Was short with me, made me feel I had no reason to be there. I left shaken and on the verge of tears. I understand that store procedures might be a little different during these times of a pandemic but shouldn't the employees also be a little more sensitive and respectful. I encountered this demeanor with Armando 2 times within a week. If he doesn't like his job or enjoy helping customers then find a new job. Complete jerk. I visited 2 other Verizon's during this time also and the employees there were very welcoming and asked how they could help me. read more

Many thanks to Giovanni..who spent time going over plans and helping set uo a pay as ypu go phone we didnt even get from the store.. Excellent customer service.. !! Thank Giovanni read more

Had an issue with an online order. Sales rep said they could not do anything and said come back in 24 hours. There were 5 employees just doing nothing and showed zero initiative to help out. I called the Verizon customer service rep and asked about my order and they said there was no issue with my order. I gave my phone so the verizon customer service can talk to their customer service. The worst part is the other 2 customer service reps were laughing and doing nothing. The worse customer experience ever. Ineptitude and no initiative...go to any other Verizon than this one read more

well, I showed up to update my phone. I told the associate ( I will not mention his name) I want a Samsung S10. He pointed this phone which was a little big. I want one about the same size of my old phone. The associate said, "You want the cheaper model." With insurance, your payments will be blah, blah per month. I do not want insurance. I do not want monthly payments. The associate said, "You only used 2GB out of 5GB." "Do you want to increase your plan?" Me-"What!!!???" NO. The phone comes with a charger. The associate- "Do you want to buy this wireless charger?" Me,"Why would I want to buy that when phone comes with its own charger?" The associate,"well, you can change things a bit." I went ahead and agreed to purchase three other accessories. When it came down to payment, the system did not allow the associate make a complete sale. He was only able to charge for the phone. I was told to come back later when the system is up to purchase the accessories. I got the call and showed up at the store. I had to sign in and guess what? I was in the back of the line. It was not me fault I had to come back and to add insult to injury, I had to wait a long time to be helped. the system is wrong. If a customer has to come back for something which is the fault of the store, that person should go in the front of the line. I had another associate trying to complete the sale but there is something wrong with the tablet where I was watching the symbol going around in circles. this place can inspired new TV comedy show- Verizon Clueless. read more

Went there to exchange a phone for a pre order... let me tell you I will never be going back to that store. Brand new iPhone 12 pro ordered online turned out not to be the "big screened" phone that I wanted . Tried to exchange the phone for a pre order- I was told it didn't work that way. They would need 3-5 days to refund the money minus 50 dollar re-stocking fee. And then they could order the pro max. They way Verizon handles their business and treats their clients is appalling I'm glad I never switched back from sprint to Verizon especially now. Verizon is just as shitty and uncooperative as it was 5 years ago when I had them. The staff seemed clueless and unwilling to work anything out let alone check to see if anything they were saying is true. Enough said read more

I was getting the runaround by Verizon since January 2020 and it wasn't until I drove over an hour to this location, due to the Covid-19, that my issue got resolved. I understood the closing of many stores during the pandemic, but my issue was well in advance of the shelter in place. I would definitely drive the distance to order a new phone or resolve an issue in the future as this location understands customer service. read more

I'm a retired combat veteran USMC who has been screwed over by VERIZON WIRELESS for over a year. I purchased 3 new phones in 3/2019 for $750. VERIZON said my 4 line plan would increase to $230 a month from $200 mo. The next month bill was over $250 I called they said not to worry it would come down the next month. The next bill was more so I want in to the VERIZON store, they put me a new plan stated the disabled veteran discount which was never applied and the new plan would lower my to $250 mo. to $225. The next month bill 8/2019 increased to over $300. I called and they said they made a mistake and referred me to a supervisor she found the problem and stated all the over charges would be fixed and I such pay the $300 and wait for next bill also she would personally call me and confirm everything was fixed. The new bill 9/2019 was over $300. VERIZON CLEARLY TAKES ADVANGATE OF DISABLED VETERANS PLEASE LOOK OVER YOUR VERIZON PLAN AND CHANGE PLANS. ALL VETERANS SHOULD DROP VERIZON IN PORTEST . PARK CUSEO SGT RETIRED USMC I am looking for a lawyer who can help me to sue ZERIZON. read more

Terrible customer service I've been in there multiple times and never once have they answered a question properly.. The guise of the doors think they know everything but are usually just idiots.. you would think as much as Verizon charges for their cell service they could afford to hire some employees that actually give a crap absolutely terrible just one more reason to quit using Verizon read more

I have been coming to this store for a really long time, usually I don't buy anything I mainly visit for bill payments at the kiosk. When I last visited this store I was greeted by a short man and from reading his name tag it looks like a new manager because I hadn't seen him before . Please instruct your managers to deal with customers with more urgency. This guy asks me what I need at the door and then checks in with one of his representatives before letting me in. Once I'm inside the store, I'm making my bill payment as I'm at the kiosk I overhear the same manager telling one of his representatives what the next customer is in for and he makes it a point to tell the employee to offer a list of things. Dear Verizon some of us are going through financial hardships we don't need to get up sold every time we go into your store. Some of us are barely making it. Get rid of this number hungry manager and get yourself someone that is more customer service oriented. We go to the store for customer service not up selling read more

Worst customer service ever. Two guys leaning on the counter were barely willing to give me the time of day when I went in because I was having trouble with my phone. I had gone to this store since online customer support sent me there. I won't be back. The service was so bad, I might just switch carriers. read more

Poor Customer Service. NEVER greeted, a friend that worked there was busy with a customer and she was able to say Hello to me. While 2 workers leaned against the counter caring a conversation. I waited 7min and still no one was able to greet or help me. So I walked out. Instead I went to Verizon store next to Safeway on Freedom.. Great customer Service and was in and out within 30min with my New Upgrade. read more

Easily the worst customer service I've ever received. They do not greet you, they treat you as if you are a burden to them. I broke my phone and needed a replacement and was told I couldn't do anything. So I went home called Verizon myself and they pushed forward my upgrade. I then returned only to wait 45 minutes and not be helped. After being talked to they didn't offer me any benefits or help me whatsoever. Avoid this place like the plague. Especially if a woman named lisette approaches you, get ready to receive no help from someone who has the communication skills of a wall. Stick to online or capitola to avoid a waste of time and money. They need to really address the issues here, as many people I know say the same things. read more

This is the WORST Verizon I have ever been to. The employees are extremely rude and belittling to their customers. They are absolutely no help. Save your time and go somewhere where you can be treated with decent respect. Your company would be better firing each employee and starting over. Losing business left and right due to your incapability of choosing people who aren't pompous and snarky. read more

Normally I don't write reviews because it's hard to really impress me with customer service as I used to work in that field. But today I was blown away at Verizon. They were so jam packed with customers because of the iphone 4S release but Cindy the women that checked me in, was awesome! Not only was she still cheerful at the end of a what I'm sure was a hard day but she even went in the back and mad sure they still had an iphone left, so I didn't have to wait if they didn't have the one I wanted. Not only was there only 1 left but she made sure (since I was next) that I was helped right away to ensure that I got the last iphone. She was my savior today. read more

For years this Verizon store has always been a little terrible with their customer service skills and routinely patronizing instead of genuinely helpful. The customer service issues have only gotten worse as time goes on. In my most recent (and final) visit to this Verizon store, the Verizon employee was very rude and condescending. As my conversation with her went on, she realized that what I was telling her was correct, so she switched to belittling type statements. No one needs this sort of verbal pummeling from a store employee that professes to care about my business. My advice is to steer clear of this store and head over to the Verizon in Capitola instead... unless of course you like being left with a feeling of complete devaluation as a customer. read more

If I could give negative star I would. I have had verizon since 2000. This store used to be great but as of a year ago, it is horrible. I refused to go in for quite a while. The reason, I upgraded to the samsung S8+. I even paid it off within a month. The day I picked it up, I bought extra items with it, including the protective screen cover. Apparently it was installed improperly because it came off but I didn't know where. I went back to the store and it was OH WELL, IF YOU CAN'T FIND IT WE WON'T REPLACE IT. I was able to call customer service who provided me with the number to get a replacement FREE. Today I needed to replace my car cord for the third time. I walked in and was the only customer there. The "greeter" came towards me. A male walked in and walked past me to the greeter. Instead of the greeter saying "I will be right with you". the greeter helped that person first. NO ONE ELSE approached me or asked if I needed help. I WILL NEVER GO BACK IN THAT STORE AGAIN. AS A MATTER OF FACE I MAY JUST MOVE MY BUSINESS ELSEWHERE. Service there is TERRIBLE read more