It's one thing to have to deal with customer service on the phone. But then to go into the store, and see three associates literally doing nothing, then for them to tell you your order is not ready, and you have to wait for them to pack it. Like what the heck, can't you go to the back and finish the process??? Individuals getting paid to stand around and do nothing. This world is in trouble. read more

Excellent service. Luckily I was the only one in probably first thing in the morning. The tech on duty knew his stuff and got my phone working right away. As usual it was a VPN problem. I gotta stop using that crap. read more

Training on customer service suggested! Stopped in not knowing the place wasn't open yet,(no hours of operation on display BTW) some guy walked up to the door swiped his key to open the door & without even a "good morning" he says, "WE OPEN AT 10:00", walks in and closes the door. No big deal if to me, but you would think, you would want to take a few more seconds to explain, maybe a "GM so sorry but we're not open yet, we should be opening at 10:00" customer service is key in any business. I wasn't expecting a response from business owner & I respect that... read more

Not a friendly environment. Numerous employees but it seems they are there for looks not customers. Some of us are not technically clever but know what we want in a phone and not always the newest fancier iPhones. They have limited display and stock and could not even get the phone I wanted by ordering it, even though it was on display. They seemed disinterested. Went to Xfinity and was amazed at the friendly greeting and service. Numerous phones and accessories. They had the phone I wanted but had to order the color. Amazing service. No one is just walking around. They are focused on helping. read more

I had an appointment today at the Verizon store inside of the Northridge mall and I had such a horrible experience. They were extremely unfriendly and after making the appointment for an upgrade I arrived and left in 10 minutes due to disappointing customer service. Feeling discouraged I decided to go across the street to the Verizon store on N Main. Immediately when we walked in we were greeted by Roger. I let him know I was interested in an upgrade and what the monthly cost would be. He led myself and my boyfriend to a sitting area so we could discuss my upgrade. During our conversations over the upgrade he was extremely friendly, knowledgeable, and I really felt heard over what I was comfortable upgrading and paying. I let him know that I was having a great experience because I had just left the Verizon that is inside of the northridge mall and it was definitely not the best but really happy I decided to come to this location instead. Our appointment with Roger was refreshing and a lot of fun! I usually stress over these kinds of things but I'm really happy I was able to give my business to a place where they care about their customers. Thank you again Roger! I'm glad I got rid of my cavewoman phone so excited for my new IPhone 16 Max Pro to come in! read more

Our agent, Diego C, was excellent. His demeanor was calm and patient even though our issue became complicated. He did everything possible to assist us in setting up our new phone despite one roadblock after another from a competing provider. Diego is an exemplary employee. read more

The employees are ok even though some are just standing cleaning because there is not that many people there; and yet we were waiting for one of them to help us. Then they told us about $30 charge to set up our new phone and the new iPhone 15 pro max deal would go through for another 30 days but our phone will come at the end of this month or later because of supply change. We wanted their word they will give us the deal but they won't. We will just wait till next year, such a waste of time. My worked as if I wanted to come in so I can make more money because I need it and said no. Waste of time these people with their price gouching and ridiculous rules and services. Just like the actors strike, more burden on the people paying more for their better benefits. read more

I needed to upgrade my phone so we went into the store we had a little wait but Carlos who helped us out was very nice and helpful

SCAMMERS!!! The sales people are super shady and I'm going to look into a lawsuit, they added additional items to my phone setup without my consent of purchase and they didn't even bother giving me one of the items so they probably kept it for themselves since they checked it out of inventory, they also told me the phone screen, case and charger were free with purchase of the specific phone but I got but I was also charged a extra +160 for that after I requested a full statement with all the details weeks later. Mall cameras will prove I didn't walk out with the item even if they delete their own store footage. Shady business and the sales guys were awful they act like they're too good to be there. If you're polite, nice and respectful they just see it as you're easy to take advantage of for your money read more

They made me wait for 25 minutes just to tell me they can't help me in the store, and gave me a phone number to call. The point of going to the Verizon store is to talk to somebody in person. If I wanted to do everything on the phone and online I would use a different service provider. read more

We went on Saturday to upgrade two of our phones, but we left with one of the lines not being set up properly and was told it should start working in 24hrs the rep that helped us (Rene) mentioned he will be following up with us the next day, but it never happened. My brother went on Monday after work and Of course he was told they could not help because they had to many customers and about to closed. We left ended up calling the customer service number and they were much more helpful than going to the store. We will avoid going to the store unless is really necessary read more

Came in today because I was having issues setting up my new phone I was promptly greeted outside (COVID restrictions) I was in and out within 20 mins. Overall great customer service. read more

This place is a study in ineptitude. There is an irony in that the door greeter had her nose in a phone for the 15 minutes I waited around to be even acknowledged. I mean, texting devices is what they sell, right? What should I expect? But while they are in no danger of winning awards for first impressions, when they finally do get around to helping they are fairly decent. Still, this place is a waste of time, literally. Find an alternative. read more

This is the worst experience ever. Waited over an hour and still waiting while employees were just standing around. They have a person at the door just standing there on her phone instead of helping out the customers. This is the WORST PLACE TO EVER GET ANY HELP read more

My husband and I went to upgrade his phone at 11 am and the lady said to come back with an appointment at 2 pm so we waited around and ran errands in the meantime. We came back at 2pm and we waited almost a whole hour to be helped. Then what's the point of an appointment?!!!! I also saw when all the workers just went to the back and they were talking and just watching the customers wait for them. And also this man was looking to buy office phones but this lady went to her coworker and just started chitchatting. this is why I have AT&T not Verizon. read more

Worst place. I hate going there but my phone wasn't working. I think they all went on break into the back room so they didn't have to see people. If I could have not gone into this store, I would have. My new phone wasn't working and they said no where else could help me without paying $40 to do what they could do. I waited 2 hours. I hate this place. read more

Well, I was here a year ago and it seems it's only gotten worse. They keep telling customers that they are only working on appointments while 2 employees are holding the counter down so that it won't float away. They said I can take a seat while I try do do it myself. I've learnt that they have dogs, they use a small bowl, they've paid $8.00 for a drink, they get their food with salsa ect. To think I'll be on the market for 5 new phones during Christmas, I must admit, this is not the place to get them. I've spent an hour and a half trying to figure this out with no assistance whatsoever. It's a good thing Verizon can afford to lose half its customers and still be profitable, maybe just not from me soon. 1:30-3:00pm and all I got to show for it is...... nothing read more

Worse service ever didn't get help for over 50 minutes, just left, will not be back. F%## this place.

Great experience in purchasing my new phone with Naomi!! All staff were helpful, professional & amazing!!

Waited over an hour to get help. very limited on personnel and the ones working, move very slow.

The salesperson that helped me was polite, with a smile and making small talk about the weather, work, etcetera etcetera. I went in knowing what I wanted and having done enough research to shorten the time spent in the physical store. I was attended fairly quickly and the process was quite painless. I think having done my own research helped out in that sense. I returned in two days because somehow the person who activated my little unit had done a poor job so that I was not able to use it till I returned 2 days later. The techs over the phone were as helpful as could be without actually fixing the problem. Upon my return to get the problem solved the same guy that sold me the product helped me out or rather kept me waiting while he sold another product to someone else. At that point I was beyond irritated. I finally got that problem solved only to be back 2 weeks later because the charger broke but that is a mechanical problem not customer service. Overall, you will be treated like what you are if you visit this store, a consumer and the sales people are that Sales people. It was too much of a cliché. I'll do it over the phone or online next time and avoid the trip. =) read more

So, went to the store and was told that my contract was over on 12/09/2011! On, 12/13/2011 , I cancel led Verizon and transfered my Number to another carrier(Decent Service and cheaper plan) . Now! Here we are in January of 2012 and I get a Cancellation charge of $145! Called Verizon and was told that my Contract wasn't up until April 12,2012.....It became a whole "he said/she said " and at the end I'm stuck with the fee. I was offered to get a "Phantom" line (What ever that means) and be charged $40 a month until April so I wouldn't pay the Cancellation fee....WTF?! Regardless, this type of practice is what Class Action lawsuits are about. Stay tuned fellow consumers! read more

I am a long-time Verizon customer over 15 years I go into this store and they couldn't do anything to help me out using Verizon edge for my kids I called corporate and they took care of me so the next time I'm not even going into the store its a waste of time I'm just going to get on the phone or do it online on the internet so if you can avoid going into a store and waiting around with loud music playing so you can't even hear yourself think don't bother just blow this place off and on Verizon directly will ship directly to your home for free very pleasant customer service on the phone read more

This is the worst place to get phone service customer service sucks hella rude and and Verizon force people to bye and give there money to this company this company treat older people wrong miss guided on the plans and deals read more

Absolute waste of time - don't go there! Online will sell you a phone but picking it up with these people is a joke - attitudes from he!!

I normally don't write reviews but being a believer in excellent customer service as being the soul of a business. I must leave a review for Verizon at N. Main St. I upgrade my phone this black Friday through the website. When we went to pick it up, I stayed in the car with my baby while my wife went to pick it up. She added a phone case, screen protector and an extra battery. As soon as she got in the car I tried the case and it was for the for the iPhone XR and not my iPhone x. She says the sales person showed her a bunch of cases saying all where for the iPhone x so she just picked up a black case as I had indicated not paying attention the sales person brought the wrong size case. I immediately got of the car to go exchange it and the person greeting customers told me I had to wait my turn, which was more than an hour just to exchange the wrong case that was given to my wife. I could not believe what I heard!!! My wife had just walked out the door. This review is more for management and thier bad customer service polices. How can you make a customer that just walked out with more than a thousand dollars worth of product wait more than an hour to simply exchange a phone case that was given by mistake to my wife. I will definitively go back to return all the accessories I got and buy through amazon. read more

Worst customer service ever!! I made a purchase 3 weeks ago. I bought a new iPhone 8, a Apple Watch 3, a charger , a screen protector, a phone case for my son. And a case for my iPhone 8. ( I didn't need one but the salesman recommended I get one to get the bundle discount). He brought a few to choose from. I did not realize it was the wrong size (iPhone X) I came in today to exchange it and was told they could not help me because I had a 14 day return or exchange policy. WTH !!!! I was not told that when this salesman sold me all these extras that I did not need! Horrible return policy, wish they share that when they are up their sales. Will not do business here again. They are in for their commissions not the best interest of the customer. read more

Just bought an iPad pro 128gig for a Valentine's gift. Really easy to deal with Martin. He was really professional and helpful. Thanks Martin. read more

Verizon - Yay! - Mobile Phones Near Me - Salinas, California

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Will at the store who does not know me cheerfully repaired both a blue tooth connection problem from my car to my phone and also fixed my phone pleasantly and for no charge. I recommend the store because Will went out of his way to solve my problems. read more

I went into this store to get an upgrade and it went anything but smooth. I just recently moved into the area so it was my first time going into this Verizon store. From past experience at other Verizon stores I expected a friendlier more helpful store. They sent me to a different store to pick up my new phone since they were out of the phone I wanted at this store. My contacts were never transferred, help was never offered to start up my phone or anything that is normally offered with the purchase of a new phone. The only things that were offered were upgrades, insurance for phone and accessories. My experience upgrading was not pleasant when usually I am excited to get a new phone. Manager was also unfriendly and no customer service. read more

I tried to call the store and it calls Verizon and not the Salinas store. After multiple attempts to reach the store via the phone number, I figured that if you select the option that says you want to buy a phone it will direct you to the store. They should make it a lot easier to speak with a store representative instead of the voice machine read more

I hate that store with a passion. I've never had a good experience going there. Overwhelmingly slow. One time I was there buying a phone and the girl "helping" me got a call and just talked to whoever for about 8-10 minutes. Never again. read more

It's all because Gio is a very professional, knowledgable guy. I called Verizon wireless to add a line for my business and over the phone, the salesperson "set it up". I had to get a SIM card activated so I had to go to the local Verizon store in North Salinas. Gio helped me and we found out that the line was NOT set up. He fixed everything, and was just wonderfully polite and helpful. He knew about EVERYTHING regarding Verizon. He answered all of my questions and then some. From now on, GIO is my go-to guy. And I've been with Verizon for many years. He's my new local expert. If you need any information, Gio is your man. read more

I am not a fan of visiting Verizon stores because I usually have to wait a long, long time before I am helped. This time was different. My name was put on the list right as I walked in the door and I was informed I was the next person on the list. 5 minutes later I met the customer service person, David. He got information from me regarding my problem with the phone and started trying to solve it right away. He figured out what was wrong, helped me find a temporary solution and a replacement phone is on its way. Couldn't be happier, service was great this time. Keep it up David! Thank you. read more

ONLY reason y they get ONE star is because of ADRIAN. Adrian, this star is for you. My mother and brother went in to swap phones and for the love of me can't remember the first terrible person that helped them out. He did not want to bother at all and said it was impossible to help them out. Great. Adrian came and took over and helped them out. Then they were sent back to the poor excuse of a salesman and tried to transfer the contacts and he told them it was going to be a $20 fee, mind you it's not a kiosk but an actual Verizon store. Poor Adrian took over AGAIN and helped them out. That's what I call GREAT CUSTOMER SERVICE. I hope his effort and willingness to help a customer out doesn't go Acknowledged. I will be calling the manager for ADRIAN'S AMAZING service. Thank you Adrian! read more

Gio is the best in your whole Verizon Company! He is so helpful and super fast. He doesn't waist your time and is just there to handle business... you need more Gio's!! read more

Online service is a JOKE. If you have a problem they put you on hold and do nothing to support the physical store. Just want to change one little thing with service. Want to cancel years of service over this. I was not the only one to leave unhappy. At least I didn't swear as the other customer did. Dis Service read more

Hector is very helpful and helped us so much on our encounter recently. There was a lot of questions and a lot of information he provided. i appreciate all that he did. Hector thank u for everything.have a great new year! read more

45 minute wait for them to tell me that they didn't have the phone in stock. Terrible customer service. The manager checked me in on her iPad as if we were at the Apple Store. A bunch or morons. I went to S. main and made the purchase in less than 5 minutes. Much better service!! read more

This place is sooooo slow. Granted, I would not be here taking another 40 minute plus turn waiting had Jorge not convinced me to keep the faulty charger that I tried to return last night. But its ok because "there is only 1 person ahead of me in line." This is not a good store, seaside is so much better. read more