If I could leave a 0 star review i would. no one every answers the phone nor do the reps answer emails. terrible i ordered a week ago and no shippment yet! read more

Deceptive business practices Ordered and paid for equipment. Two days later they canceled the order and offered to sell me the exact same equipment at a higher price. read more

Overall great experience. I'm not one to rarely write review unless I feel strongly to do so. I typically would order over the internet but I met Nicolette through acquaintances. It was so easy working with her and such an ease as I found someone local to help supply PPE and Gloves for our office. Bless her heart for her patience, honesty and giving me trust to believe I was getting quality items for a fair price. Super freaky fast delivery of products. And super good quality too! You know sometimes it's hard to find something when you buy it straight off the internet, always struggled with the craftsmanship. But this was not the case. All in all great experience! Will be back & definitely buy more. read more

Worst company I have ever dealt with in every way possible. This company refused to refund or re-send items i required for my business...after they were left at the wrong address. When I actually received an order at my address, it was defective and returned with a promise to refund or replace if the item was in fact defective? Never received a refund and when i disputed it with my credit card company, my credit card was charged $100's of dollars in items i never ordered...COMPLETE FRAUD. I wouldn't recommend this company to anyone who needs medical supplies PERIOD. One star is even too much for this company. read more

Ordered some small, much-needed wheelchair parts for a broken wheelchair from the CIA- Central Infusion Alliance. I felt reassured that the website says something about how they act fast because you can't afford to wait! I reluctantly paid $18 for FedEx shipping, and then sat and waited, and waited, and waited, and waited. Weeks passed. More weeks passed. Finally, I received notification that my parts were on the way! When I got it, it was a partial order fill, and without the axle that I ordered, none of the parts would work. I called the CIA and asked what was going on, and why am I paying so much for shipping when this is taking forever, and I didn't even get all my parts?! I couldn't do the repairs with half the parts. They said that I can sit and wait more, because the part is on back order. It seemed it was in stock when I ordered it. I'm stuck with half the parts needed. Instead of waiting for an unknown amount of time, (there was no estimate for how long this would take) I asked to cancel my order. They said they'd cancel it, but I never got my money back. Now, I'm disputing this with my credit card company. It's been a month, and I still haven't gotten the wheelchair axle and bolt I needed, or my money back for not delivering it. The CIA has been lousy about communicating and hasn't done most of what they said that they would. I'm not dealing with this company again. I feel burned for paying so much for fast shipping on a few nuts and bolts and it has taken forever, and the partial order fill is worthless without all the parts. It feels outrageous to charge such high shipping charges when things take months for this company. I was ordering a bolt and an axle, and they wanted crazy amounts money for such simple parts, which they never delivered. read more

I am in the medical field and I have had the pleasure to work with this company during the past several years. The pandemic is really what made them shine above the others. I have had an excellent experience with their 5-star team, including Nicolette Pajda. They provided a very wide selection of products, great competitive pricing, fast shipping, and extremely responsive and helpful sales team. When other companies were out of stock, CIA always came through with the supplies we needed. I am greatly appreciative of their support. Highly recommend Nicolette and the rest of the team. read more

Great company for hard to find products! The normal saline I typically use for my practice was on manufacturer backorder everywhere but CIA Medical had a few options in stock and they delivered fast, in just a couple of days! Also, I definitely recommend working with Nicolette there, she is always fast to respond and so helpful! read more

Taylor is my sales representative, she is always fast, friendly, and best of all competitive with prices on medical supplies! I highly recommend CIA for all your medical needs. I've always had a great experience! The savings I can pass onto my Iv hydration clients @blissfusionslo. read more

Loved working with Camille at CIA! She was super helpful and professional and always really responsive. Will definitely continue to work with her in the future! read more

Highly recommend this company. Camille was incredibly helpful & professional. Items shipped quicker than expected. Will work with her again!

Great service! Sean was able to turn around my quote quickly with a great price on exactly what I needed.

CIA Medical is an incredible company to work with. I currently work with Sean Collins and he does a great job with follow up and customer service. They provide: * Fast quotes *Wide selection - 500k products with 5000 medical brands, they had what we weren't able to find elsewhere *Availability - They can get what you need now, critical products in critical times *Pricing - Great pricing *Shipping - Fast Shipping *Customer service - Responsive and helpful sales team read more

Great experience with this company! As a Nurse and Head of Purchasing, I was nicely surprised!! CIA has such a wide range of medical supplies. From stethoscopes and catheters to pen lights and medical tape, they've now become our one stop shop for it all! I highly recommend! Working with Nicolette provided a seamless experience. Even the most backordered product, she made magic happen to get the product for us! Happy customer here!! read more

Nicolette was a great help - offering the best quotes available at lighting speed. Thank you!

Have worked with Morgan at CIA for hard to find products and she's been able to help every time

I came across Central Infusion Alliance when I needed an applicator for my Podiatric Medical office, and they were the ONLY ones who were able to find me the product and deliver it to me within a week. Everyone else was requiring 3 weeks or more. Like anything in medicine, most of my purchases require prompt and reliable delivery. This team has gone out of their way every single time to ensure this. The chat function on their website and their incredible inventory with large selection of items has made it possible for me to find and place in orders of even the most difficult to find medical supplies. Why go to anyone else when you have a one stop shop with the best quality and prices?! read more

Ordered online from thier website, waited 3days no any update, then I emailed them and they said my order got cancelled but didn't say something about the refund, tried call them many times can't find the salesman just ask me to wait them to call back, still don't get my money back! read more

Amazing customer service experience. Nicolette is the best to work with. Truly stellar and reliable company. Pleasure doing business with them. read more

CIA Medical is the place to go if you're looking for hard to find or backordered products!! They deliver fast too!!

From the initial interaction to the very last e-mail, CIA Medical team proved to be consistently professional, efficient and a pleasure to conduct business with. Genuine efforts shined through multiple occasions of various employees clearly going above and beyond. read more

Nicolette Pajda is my sales rep, and she has always been highly responsive, extremely professional, and just a joy to work with. During the pandemic, she was my go to person to provide the necessary supplies we needed to help protect our employees and clients. At one point we were worried we would not be able to supply our practices with sanitary necessities, but Nicolette always made it possible. We continue to use the company and Nicolette's expertise and ability to provide supplies we need year round. We have recommended Nicolette to other private practices in our network. Thankful for the great customer service and competitive pricing. read more

Fantastic organization! We ran low on an item that was on back order with other companies but CIA came through when we needed it most. They went the extra mile for us and our patients. They provided exceptional customer service, prompt quotes, and fantastic pricing. I will definitely purchase from them in the future considering they have a wide selection of medical supplies. I would recommend them to colleagues in all fields of medicine. read more

Definitely recommend! Camille has been especially great to work with--responsive, helpful and always pleasant!

Working with CIA Medical took so much stress out of ordering supplies. Their customer service team was very helpful in answering questions and concerns. I highly recommend working with Nicolette. She is super friendly and responsive! The availability of products exceeded our expectations and we found exactly what we needed. Shipping was fast and prices were great! We will continue to trust CIA Medical group for our office needs. read more

These guys will get the job done. If you get a chance to work with Nicolette, you're in great hands. Highly responsive and quick to act!

Great service! Morgan has helped me find the products I need for my business every time. Very kind and a hard worker. Thanks morgan!

Outstanding company with a great sales team, they were very responsive in finding critical items that I could not get from other medical supply companies. They took the time to check the availability of other items I needed and shipped those items out quickly. The customer service team provided great pricing with fast shipping. read more

Camille was very helpful, considerate, and prompt. My items shipped quickly and I was very pleased! Highly recommend.

I recently used CIA to procure product that was in short supply. Camille helped me secure the products with timely delivery at a great price! I look forward to working with her again! read more

Sean was extremely helpful. He helped me get the best price possible and the shipping was faster than I expected

CIA Medical has been a great reliable company to work with-- I work with Sean Collins and he's so on top of it-- very quick and responsive. Thanks for always making my life easier, Sean! read more

This place is unprofessional and has poor communication. I received an order of scrubs that were the wrong color. I tried multiple times to get a hold of someone for instructions on how to send them back but no one ever called me back. I finally get an email from them the day after I spent $26 to ship the items back to their facility and they tell me they cannot give me a refund. So now I'm out $174 plus the $26 I spent to ship the item back. I'm a veterinarian and I thought I finally found the right company to order material for by business. It looks like I was wrong. Stay away from this place. read more

CIA Medical is an outstanding company as they have lots of great products to choose from with competitive pricing. Mathew Kilcran is very helpful and knowledgeable! He got back with me immediately with my questions and the PPE supplies were shipped very quickly. I have been working with them for many years and they are very honest and kind. Not only did they answer all my questions but they also assisted my son in a project at school giving back to front line workers and first responders across the globe. This company goes above and beyond to ensure customers are satisfied. I highly recommend this company for all your medical necessities. read more

Good company to work with. Their customer service department could use some work because it is typically the sales reps helping you with everything. Which is not an issue, but they have other customers and can get behind on your requests. But other than that issue, I have no complaints with this company. Been buying from them for years now and we have been very satisfied. Good pricing on most items, a huge list of products they have access to, and a sales rep that usually responds same day. We will continue to do business with them in the future. read more

We have been buying from CIA Medical for years. We have seen nothing but professionalism, honesty, and great service. We recommend them blindly! read more

When I was experiencing health issues and needed a few wound dressings to stock up on, a friend of mine who was involved in supplying hospitals with equipment directed me to CIA Medical. They don't have a retail storefront, but their online catalog (https://www.ciamedical.com/product-catalog) has almost every product imaginable from all the top brands that deal with medical tools, and for really great prices! They are basically the Amazon of the medical business, if you will. It was easy to find the same dressings that I was using in the hospital with the help of their search function so I bought those, but they had pages on pages full of similar options. I have tried getting around some other websites that sell medical supplies in the past that end up turning into a nightmare because of all the clutter, but that's not the case here. It is organized and really easy to navigate with support access available, too. Highly recommended for anyone looking for high quality medical supplies for low prices! read more