I was driving down Dempster on Friday night, and out of the corner of my eye I saw a sign that said…read more"Wheelchair Servicing." I told my partner we were going to see what that was, and I turned the car around, pulled into the small retail mall, and at the end of the mall was a business called, "Mobility City." We went in, and I was greeted by Geoff, the owner, and his service man who works on the wheelchairs. We talked a bit on what needed to be done on my wheelchair. The service man took it to the back of the store, steam cleaned it, tightened up the "wiggle," and replaced the two arm rests. A really great improvement for a tune up! Feels light new!! I was really impressed by his customer skills, and the eagerness he had for getting me back my wheelchair in tiptop shape! Quite by accident I found this place, and I'm very glad I did, because I did not think that there were any mobility Wheelchair stores in the area. The store is a modest size, and deals with a few different types of mobility services, including mobile wheelchairs WHICH ONE CAN RENT if need be! I am so glad I found this shop. The repair prices were decent, the replacement parts were affordable, and he was able to look at his inventory to see if other parts on my wheelchair could be replaced. I heartily recommend anyone who has mobility assisted devices to seriously check him out. I was very pleased with his service, and I now know if I need any parts for my wheelchair, he's right there to help.

I purchased a Pride Jazzy 27X powered wheelchair in February, 2026 from Geoff at Midwest for $3100…read morecash including tax. The sales receipt notes a $100 discount "for nondelivery" (we took it with us) and a $567 "cash discount." It was a demo but essentially like new due to its being a recently released model from the Pride Corp. Also included in the selling price was a removable cupholder and "complimentary in-store labor" for one year. Several strong positives were experienced while shopping. Geoff has a very nicely configured and stocked store. There is plenty of room for customers to test-drive the various powered chairs. Geoff did not at any point pressure us to buy a chair. He knew his merchandise extremely well and pointed out pros and cons of each of the various chairs we considered. Several helpful suggestions were given regarding the chair we purchased. Finally, Geoff is quite likeable and has excellent people and selling skills. My only issue with Midwest Mobility was pricing. The chair's tagged price was $3699, a full $600 above what the same chair is selling for on Amazon, at other local dealers, and at many on-line dealers. I compared Geoff's price on another chair with those of a couple of other dealers and again found Midwest to be the highest price. I was able to buy for below Geoff's asking price partly because I paid cash but mostly because I knew in advance what the chair was selling for elsewhere. My advice to potential customers is to look but don't buy before you check prices at other dealers and Amazon, which may be lower than Midwest's. Then, if need be, you will be in a much better position to negotiate the purchase price of your mobility device from Midwest.

Needed tires replaced on my wife's Invacare wheelchair and it was urgent. Left 2 phone messages and…read morea message on the web site. No response that day and still no response a week later. When Ron managed the place years ago, customer service ewas incredible. Now? Nonexistent.

I went to my appointment at 11am (the store opens at 10am) and the store was closed. I left a…read morevoicemail to reschedule me appt and no one called me back. I called again and asked why they didn't call to reschedule and I was told they were too busy. I indicated that I thought that was rude and they told me to "...go to hell." Then hung up.

If you or someone you know has a disability and needs hand controls or other driving aids for a…read morevehicle, I recommend contacting New Ability. Jerry installed left side gas and break controls on my new car and did a great job. He is easy to work with and was able to accommodate my schedule on short notice. He does high quality work at very reasonable prices.

I am a fan. My son uses hand controls to drive because of an accident that paralyzed his legs and…read moreimpaired his hands. Jerry put in the original hand controls several years ago. When that car came to the end of its life recently, we needed to get a new car and install hand controls quickly so my son could get to and from work independently again. Jerry answered the call and stepped up. He gave instructions to the mechanic as to how to remove the hand controls from the old car, and even offered to make a house call if needed. We then delivered the car and hand controls, and Jerry got them installed same day. Good guy. Good heart. Highly recommended!

Try and work with your customers on insurance issues. They were rude and couldn't care less to help…read moreme out even call my insurance to verify. They just texted me rudely that they weren't even going to try.

AAMS is the best! The date for my vein procedure was unexpectedly moved up so I had only a few days…read moreto find the required medical grade support hose in my size. There aren't many places where you can just walk in and buy the right kind. Nikki was really helpful with finding the best option for me (brand, size, and style) but it turned out they were out of my size. She immediately ordered a pair from the supplier and as promised, they arrived at my home in 2 days, well in time for my procedure. Really glad I found AAMS.

I was the panicked Mom of a 6 year old with her first black eye, on a hunt for a case of instant…read moreice packs. None of the medical supply stores in my area carry them. I called Tetra, they are not a 'store' per-say, more like a distribution center, I called and truly, the woman I dealt with couldn't have been any nicer. I can't imagine they sell one case of their products very often, but did on this day to me without hesitation and in that moment I was really grateful. I don't know much about the medical supply business but from a customer service stand point they get 5 stars from me! Incidentally, I had way more ice packs then I needed but with a six year old they come in handy all the time.

I have used Lifeway Mobility in the past to install a chair lift some 20 years ago. I was so…read moresatisfied with their product and service that I called them again when it was time to update. they did not disappoint. Eric and Tyrone together made the process as trouble free as I had hoped. they removed and hauled away the old lift and installed a new one within a couple of hours. Both men were pleasant and professional, took the time to answer any questions, and made the whole experience seem effortless.

The technicians who come out to the home are great. But the gentleman currently in charge of…read moreservice is very poor. A few years ago it was a woman who would always pick up the phone or call back promptly. The current person never picks up and never returns calls. Plus I'm still trying to figure out why I paid $400 for 30 minutes of preventative maintenance.

Excellent customer service, joyful, beautiful office. The office is professional & attractive. The…read moremanager is efficient and attentive to detail. Wow.

WATCH YOUR VALUABLES....Had them come in to help my parents, was awesome, they help with light…read morecleaning and organizing top of the dresser, bathrooms and kitchen. until I've noticed that money and jewelry was missing. Called and talked to them about it and to see if they saw it or moved it to a different location, the lady on the phone yelled at me and blamed my Family doing it.so pissed off and upset, just wanted to know if she saw the jewelry..NEVER AGAIN ..

I had a medical procedure Friday and needed medical assistance before my 10am appointment on sat. I…read morechecked the night before and again in the morning about their hours. I called and the hours said sat 9am open. I got up at 7:30 so to be there by 9. When I arrived a few minutes after 9 am the door was locked. I called three times and waited 30 minutes outside. I went to 10 appointment bleeding . I'll take my business elsewhere since they cannot hire people to open the shop.

From the owner: We are a family-owned business located in downtown Mount Prospect, Il. Being family-owned and…read moreoperated allows us to be more flexible with prices and service. Being in the home care field for more 15 years we've come to understand the needs of our older adults at their homes. We are here to help you stay at home be more safer and manageable for yourself and your loved ones. We are always more than happy to share what we've learned throughout the years. Walk-Ins welcomed!! No Appointment needed * Bedroom/Bathroom Safety * Diabetic Wear * Compression Stockings and support * Hand/Knee Braces * Patient Lifts (Hoyer)- Manual & Power * Lift Chairs/Recliners * Hospital Beds * Mobility- Wheelchairs** Knee Scooters** Rollator/ Walkers Crutches/Walking Canes & Accessories Power Scooters (** Rental and Purchase)

Booking was super easy. Great communication throughout. I had to change my reservation two days…read morebefore and did so by text with no problem. I received a text the morning of letting me know my driver was on schedule and he arrived right on time. Driver got my mom in taxi no problem and secured her scooter down. Everything was easy from beginning to end. Would definitely recommend.

I'd like to thank ChitownCabbie Taxi Service for their prompt response on a last minute request…read moremade for their service. Joseph, the driver, was very professional and trustworthy. I have used them a few times and will continue to do so. Thank you!

needed a nebulizer for mom. Medicare doesn't cover unless you obtain the equipment from an…read moreapproved medical supply house. After calling 4 of the medical supply houses on the Medicare list found US Medical Equipment who said yes. Outlined the process and made things easy. Hurray for people who work there who care and know their business.

I'm very satisfied with US Medical Equipment. Sarah went above and beyond to make sure I was able…read moreto walk with my knee brace. She was super friendly and very helpful with my injury. Sarah provided excellent customer service. Highly recommended.