Nobody answers the phone! Very rude and angry when they do answer. Have not been able to speak to my aunt in 3 days! They don't care!

The quality of care was very good and they consistently called us about my father's care. The RN Sherry Gordon was very helpful and made sure my father was comfortable and taken care of. She read more

Loved this facility !! My mother in laws mother has been to every other rehab location on long island the others neglected her the staff was rude and would gaslight you and not communicate properly.. this facility has made things soo pleasant and an easy ptocess ..the woman who directs the whole place was always soo personable and treated you like family as well as the patients read more

Sue Hochberg, a physical therapist made my decision to be in a rehab center the best choice I could have made. Full knee replacement takes a lot of painful rehabilitation work. Many go home and have in house p/t . I did rehab facility and than home. Sue and her O/T partner Karen cannot be replaced. Both pushed me to the point I never would have on my own. Every question I had was answered and there were many. Because of Sue and Karen I am moving along to my better quality of life much sooner. There was no negative to Central Island Healthcare, only Sue and Karen put my experience to SUPERB. Thank you Sue Hochberg and Karen. read more

Central Island Rehabilitation has been a great blessing to my mother and our family. After Mom broke her hip last year it was clear that she would need extensive rehabilitation and subsequently long-term care.. In choosing a facility for Mom I visited Central Island and met Mr. Roy Bruno . I have rarely met a more caring person than Mr. Roy Bruno.. I immediately knew that Central Island was the right place for my mom. Without question I made the right decision. If there were any questions or concerns Mr. Bruno was just a call or text away-and more importantly, all issues were promptly addressed to our complete satisfaction. At the conclusion of her time in rehabilitation Mom's condition was such that she would need round-the-clock care seven days a week. The nursing home component at Central Island was just as extraordinary as the rehabilitation section. The facility is spotless and the aides and nurses provide my mom with wonderful and loving care. Her hygiene is impeccable. She enjoys the food and even gets her hair done once a week. Neither Mom nor I have ever had an issue with anyone in the facility. At this point everyone there is like family to us. And trust me , if Mom had an issue, she wouldn't hesitate to be vocal about it. Placing a loved one in the care of others is always difficult-and I have had concerns while Mom was in other facilities. Now thanks to Central Island our family rests easy that Mom is receiving the best possible care in a warm and welcoming environment. I can't recommend this place more highly. It is a true God-send. Julie Maier read more

This place killed my mother with there negligent healthcare practices and practicing hospice when they are not a hospice facility and" Nicole " The coordinator is the devil instead of trying to make my mother feel comfortable in her last moments of life she instead spoke about how she needs the bed for other patients they put morphine under her tongue until she died a death only seen in horror movies these people are criminals AVOID at all costs!!! And I never once saw 1 doctor check my mother!!!! read more

Sounds like things haven't changed. It's been a little over 25 years when I was a patient in their rehab due to a MVA. I wasn't very mobile and my room was right outside the nurse's station so I clearly remember a nurse by the name of Jeff closing my room door because I was being too loud (in severe pain and moaning) he says "what are you in labor in there?" ...or the nurse Shirley making her remarks, "she's at it again" because of the noises coming from my pain. Since they said the house doctor wasn't available and they refused to call an ambulance for me, I picked up the phone, called 911 to get an ambulance to take me across the street so a doctor could see me. The social worker chastised me for calling an ambulance who wasn't in-house and said I probably had gas pains. After sending the EMT's away, they brought in their own ambulance who took me across to hospital where I was diagnosed with pneumonia and a blood clot in my lung. Never went back there...but the lady from Admitting was quick to contact my family to see if they were going to private pay so I could keep my room at this hellhole. Maybe if they had me use the incentive spherometer to expand my lungs this wouldn't have happened but I was flat on my back and couldn't reach for anything. OT and PT staff were very nice, and I remember a nurse Minette and an overnight aide Rose who would bring me a flower from her restaurant job she worked every time she took care of me. Went from one job to the next. Never got to thank her either. Except for these people, my advice would be...stay away!!! read more

Stay away from this rehab facility!!!My mom has been at this disgusting facility for a little over a week and am so disappointed with the care she's received so far. I thought the care she received in the hospital was poor but that was a palace compared to this !!! She gets a little therapy in the morning and then sits in her room alone in a wheelchair for the majority of the day. They treat her like an infant with no respect whatsoever . Can't believe this place still exists!!! read more

My 77 year old mother fell at home and fractured her pelvis. She was sent from the hospital directly to Central Island Healthcare. I have to admit that after reading some of the reviews I was nervous and apprehensive about her being sent to Central Island for her rehabilitation. She ended up being at Central Island for just over one month and all I can say is that we have nothing but great appreciation and compliments to all of the staff. My mother received the care and comfort she needed to recover. The facility is well run, communication is great, and it was very easy for me to visit my mother daily. read more

Had to take my grandmother here after her hip surgery and it was a nightmare. Where do I start. First, the entire facility smelled like urine. Which did not leave a favorable first impression. Everybody in the facility looked miserable, old people were crying in the hallways, and my grandma did not get the proper care that she needed. Even the nurses at the Plainview hospital across the street know how bad this facility is. My grandma had another accident recently, and as my family and I were looking at the list of rehab places, a nurse passing by pointed to this location on the list and said "DO NOT GO HERE." Apparently she worked there in the past and knew how terrible the place was. To sum it up, do not go here, ever. read more

Extremely poor care. My father walked into the facility due to a diagnosis of multiple myeloma and had multiple compression fractures of the spine. That was December 26, 2015. He was to gain strength to come home to begin chemotherapy. They forced him to sit upright in a wheelchair almost 20 hours a day mainly in front of the nurses station so they could "watch him" however we found him multiple times soaked through sitting in puddles of his own urine. His condition caused anemia and therefore oxygen was needed which was only given "as necessary" however it was not once initiated by them but by me stating he looked "off" "lethargic". My father died after only 3 weeks. He was found unresponsive taken to Plainview hospital and was hypoxic. He passed after a week long stay, never being able to breathe on his own again. My father passed away January 26, 2016. From a man that just came off a cruise that he walked on fine with a bit of back pain to coming off, going for an xray and passing in less than 5 weeks is incomprehensible. read more

This place is awful. My family member recently stayed there and complained about one particular Sunday late night nurse that was very aggressive with her and forcefully shoved her. In general, when she needed assistance, it took an unreasonably long time for her to get a response from anyone. The nurses need to be re-trained and some need to be fired as they are abusive to the elderly. They need cameras inside the rooms, maybe that will make the nasty, abusive nurses behave. I am working to press formal charges and am speaking to a news reporter as I'd like this terrifying story to go public. read more

My mom Is 91 years old she fell and broke her right hip. She was put here for rehab to get her walking again. I'm happy to say after about 20 days she's up walking and caring for herself. The people here are fantastic. Everyone has been so kind and understanding and professional. This is not a job to these people this is their life. read more

Since we are in another state pretty over 400miles away and unable to visit, i am rating this review on the difficulty of getting through by phone which is our only option but when no one answers the phones, after God know how many attempts to get through it is scary and concerning and when someone finally answered and said her name was "Isabella" I explained the frustration with the level of difficulty and concern of not being able to reach a loved one, no one answering for hours on end of calling within a few days, how many calls and days before someone answering, leaving me concerned about the well being and care level if there is no way of getting through and then she cuts me off and crudely and rudely responded very nastily and defensively and dismissively and said in these words" I am busy and don't have time for this, here's the number to his room, call yourself, i dont have time" and hung up on me. I don't know if she is overworked but there is no justification for her behavior and how she represents this facility. I tried to tell her people have loved ones and if there is no comfort in being able to get through it is going to trigger worry because we love our family and she got even nastier, If this is the type of personality hired to answer the phones which is the first impression of a place, how does anyone know if they are as nasty with the patients? very concerning! Are they treating the patients like this!!!! OMG!!! read more

My mother was at the rehab because of a hip replacement. The PT and OT staff was wonderful. However, the nursing staff and doctor did not respond immediately when my mother started getting sores on her feet. they wrapped them everyday for weeks but it continued to worsen until the day I came and said Isn't this cellulitis and they said yes. They were not very concerned. They waited 4 days until they sent her to wound care at St Joseph. They didnt even know that Plainview Hospital across the street had a wound care! By the time St. Joseph saw her they were shocked it was so bad and there was a hole in her shin with her tendon showing. She was admitted and they said if it doesn't heal, they might have to amputate. This is all due to their neglect . read more

This place is DISGUSTING my grandmother has been here 2 weeks and the place is completely UNDERSTAFFED not enough help problems with eating'' requesting meds on time changing I think the owners are crooks of the Medicare Medicaid systynm I WILL BE CALLING THE BOARD OF HEALTH ASAP THIS WEEK read more

Based on my experience, I would not use this facility. My husband was admitted to rehab after being weakened by a round of radiation due to skin cancer. I chose this facility because it was close to my home, and because the medical director is my private physician. Problem there, it was the holiday season, and he was on vacation, so we had a nurse practitioner "covering" for him. At first, the place seemed OK. I wasn't thrilled with the amount of P/T my husband was getting, I know of other facilities that give TWO rounds of P/T a day. Aides were spotty, some were excellent, others needed to be dragged to do their jobs. Now for the problem. After two weeks my husband wanted to remain in bed, was not talking as much as previously, didn't show any interest in eating or drinking. I also noticed his abdomen was swollen, and asked what was causing that. I was met with a shrug, and the remark that "we all have bad days". After two days of this, I asked the nurse practitioner for some sort of tests to see what was going on. She ordered both a chest x-ray and blood tests. On the following day I asked the nurse on duty what the results of those tests were, since his condition did not improve. She called the nurse practitioner, who then called the physician, who said he should be taken to the hospital to be looked at. While I was waiting for him to be transported to the hospital, the nurse came in with another woman who was introduced as the "supervisor". She looked at my husband, saw his swollen abdomen, and said "oh, we have a drinker here". I responded, no, he didn't drink alcohol at all. Very strange, and unprofessional, remark to be made. At the hospital they ran tests, did Cat scans, etc. After a short time a doctor came in to give me the news that my husband was in grave condition, had "ascities", which is abdominal swelling related to liver disease, and had days to live. He indeed did pass in days. My question is how was this missed?? Doesn't seem like a very competent medical team is onboard, not to mention the unprofessional behavior. If given the choice, I would NOT recommend this place. read more

If people think this place is bad , u haven't been a anywhere else , both my grandfathers were here an both loved the food , an we're overal much happier here then the other places they went an this place actually has a decent exercise place , I have to give a thumbs up , cause trying to please an elderly person is not easy! read more

Brought my mother there for 4 weeks rest and rehab, plus maintain an Ostohmy. She is not there 10 minutes and the Nursing Director Beth is in her face saying her nurses will only change your dressing once a day and next to me is my lawyer. Well she was right , the doctors there Levitt and Sharai are both incompetent and useless. My mother laid there week after week getting worse and worse from neglect to the point when she went for her well visit with her Amgen we had to take her to the ED were she staid in the the hospital healing. I would NOT recommend this place for anything. It looks and smells like a 1980 Holiday inn, there is no help from the clinical team, and many nurses had attitudes. Constant alarms ringing and people screaming. Hell hole read more

Very poor quality of staff and old. The wall paper is coming off the walls from the entrance lobby through the facility. The carpet is old and frayed. Staff is not interested in the well being of the residents. Medical staff is not interested in the health of the residents. Much of the staff and the doctors are not born here in the USA and it is hard to understand them with the strong accents. Think twice or perhaps three times before considering this facility. read more

I have to say that I would not recommend this facility for anyone's loved one. The communication regarding patient is terrible, and the facility is understaffed, with incompetent and inexperienced nurses, except for Marie. Marie was attentive to my father, but unfortunately was left to care for 10 patients or more! The rooms were very small, and my father's roommate was coughing and had a fever. When I asked to have my father moved, the nurse said "visiting time is almost over" and rushed me to leave. My father was force to wait to use the bathroom, and one day left in a dirty diaper when I came to visit. When I asked the aid on duty to change him, she responded by saying "I just had him in the bathroom", and argued about taking him again. It appears that the staff is not owning up to mistakes and blaming another coworker. My father came home on hospice care, by ambulance and I actually had to hire on my own because the facility could not provide one for me. The nursing staff left an IV in his arm, and I didn't realize until the next day when the hospice nurse came to evaluate my Dad. I spoke with Ellie, the nurse in charge, and she said that she wasn't on duty the day my father was discharged. I left a message with the supervisor Rose and said that an IV left in my father's arm was negligent. It has been three days since my Dad was discharged, and I am still waiting for a phone call back. Ironically, the facility uses false advertisement and paints a totally different picture with a clean caring facility. Please be aware before you send a loved one to this facility. read more

My father is currently a patient there. The smell of urine is overpowering and the care is terrible. The staff is nasty and they are very unattentive. They can't get his medication straight and they ignore my dad's requests to speak with any of the medical staff. The nursing staff is mean and get annoyed when they have to do anything. Thankfully my father is just there short term. My heart breaks for anybody who has to stay long term read more

I'm writing this review for my grandmother. She says she is happy with the staff and services. Clean, the food was okay too.

After having knee replacement, the case manager at the hospital recommended this place. She said rehab here is excellent. I would give this place 5 star if the rehab staff would have smiled a little bit. It was depressing to be in pain and looking at faces who looked like they would rather be doing something else. Nevertheless, they did what I expected them to do and I was out of there in no time. Over all, my stay was good. read more

Wow! What an experience. We didn't know what to expect when we sent our mother there, but I truly don't believe that she could have have a better short term rehabilitation stay anywhere. The staff we're so compassionate and the rehabilitation department are true experienced professionals who know exactly what they are doing. They clearly explained to us our goals when she first got there, and day by day they worked to get to that point. after 3 weeks, Mom went home on her own strength, and is thriving at home. Thank you to all the staff who work at this facility. I would recommend it to anybody. read more

Awful place. My Mom almost died here due to their incompetence. She was released to this Rehab with a catheter which, apparently, the nursing staff did not know how to use. I visited Mom everyday and each time we would tell the nurses that the catheter was leaking. We were told "that's normal, it's fine," meanwhile she was in pain. Finally I called an urologist who advised that they change the catheter or bring her to hospital so it could be done there! Well, the nurses finally changed it and the very next morning I get a CODE 9 (or Code 8-emergency) call that my Mom has 104 fever and her blood pressure is dropping rapidly! She had to be rushed back to the hospital with SEPTIC SHOCK...all due to the faulty catheter which was not changed properly! I am still reeling with anger and frustration. I am just so grateful she made it through all this, however, it set her way back in her recovery! Thank goodness we sent her to a much better Rehab which really helped in her recovery, which will be getting an excellent review from me! read more