After pointing out three concerns with their current practice I was asked not to come back…read more 1. This is the first practice ever where I have had to pay taxes for a fully covered preventative service. This is not a normal practice. I was met with a lot of rudeness when asked to have this explained to me. 2. During an appointment we were asked if we wanted fluoride. I asked if my children has already had their one covered for the year, and was told no. Then I was charged for the cost, because we had already had it at the last appointment. When I called to ask, I was told it was not the offices responsibility to know what I had been billed for. Even though they billed my insurance. I felt I was blamed for not doing a better job of checking their billing practices, instead of them questioning whether or not that is a shady practice. 3. The final straw was a shift to only scheduling 2 months in advance even though we should be regularly seen every 6 months. When I called to explain that this practice-serving service I was told if I didn't want to have to pull my children out of school for an appointment I was welcome to call each week to try to get a better time. Did you know that recently I get it feedback and questioning is not always welcomed.

Wonderful place to take your children. Today was my 4 year old son's third visit to the dentist and…read morethey are so patient and kind! We love Dr. Mike and his staff!! Thank you for making his dental experience enjoyable!! (We go to the Willmar location)

I am an anxious dental patient so for me to say I was very happy with my experience here, it speaks…read morehighly of the care. From making the appointment to the exam, teeth cleaning and making a plan for future care was all handled in a professional and kind manner. They talked me through each step. I was never made to feel badly for going long periods between seeing a dentist. Billing was explained to me. Patient education was provided. I appreciated the compassion and time they took providing options so my experience was good. Next appointment is already made.

0 stars if I could. Absolutely horrendous. They make an appointment with me knowing what kind of…read moredental insurance I had. Then I get there and they tell me that A. They aren't taking new patients and B. They don't bill my insurance. The lady at the front desk was completely rude unapologetic and frankly a complete bitch. Absolutely ridiculous. It's no wonder the office was completely empty.

Great Experience- Both of my children go to KOALA Dental and have had a good experience. They…read moreexplain procedures and go over future outcomes. Very clean office and kind staff.

I took my 3 year old son to koala dental care in Buffalo to see Dr. Rao 2 weeks ago on Friday at…read more2:30 pm & I cannot say 1 good thing about the experience. Upon arrival my son was very anxious about being at the dentist, he began getting fussy. Once back in the clinic, the assistant informed me that x rays were requested at the appointment that day. I informed her that she was welcome to try, however I suggested my son would likely not be compliant. I'm not sure if that was taken as me telling her "no" to the radiographs but a no is clearly what was communicated to the dds. Dr. Rao came over and shamed me for 'not even being willing to try' I informed her what was said and at that point folded my cards and told her go ahead and do the X-rays. I watched as one of the assistants held my son down in a bear hug with her legs wrapped around him while the other assistant jammed bitewing tabs into his mouth. I am a licensed dental assistant who currently practices and I fully understand the importance of radiographic imaging and how they are essential for diagnostic purposes. However, given there were no clinical signs that pointed to concern there was no reason for the staff to use the measures of restraining my child and creating a traumatic first radiograph experience for bitewings that could have been taken at the next visit, once my son gained maturity. The only reason I even agreed to these x rays was the shame dr. Rao placed on me for "not agreeing" to x rays that I gave the go ahead on. Through out my appointment Dr. Rao gave me zero grace, my first exchange of words with Dr. Rao was her informing me that the reason my son is uncooperative is the TIME OF DAY which I scheduled my sons appointment. Early intervention of dental care is a top priority for me regarding my child so when there was a time of day that worked with my work schedule I jumped on it. If the time of day for any given age group (or individual) is not preferred, the front desk should be made aware of this and communicated prior to an appointment at bare minimum. I was not ever informed that my child was not suitable for an appointment at 2:30. It's never been an issue with ent, pediatric care, physical therapy or speech. I was not going to write this review until receiving the letter in my mailbox that I have attached to this review. To dismiss me from your practice due to your staffs lack of communication and me defending my words by correcting your misinformation is shocking to me. Even before this letter was received, I had zero intentions of returning to your practice. I will make sure that the people in my life never send their children to any of your practices. Do better.

Great place to get dentistry work done on your kids, staff is very friendly and gentle.read more

My husband recently was apatient.He arrive for a 2ond appoitment.As he was in the exam room, The…read moredental tech immediatly began to ask about payment.It was so rude,and unprofessional.He was going to embark on a major dental procedure.He asked what is the cost going to be? She hesitated for a moment, then looked it up on her computer.She stated it would be about $5000.00.He then replied, ''I was quoted that it would be about $2,500.00 And then she quipped,NO! IT WILL BE ABOUT $5000.00 FOR THE WORK.Her attitude suddenly changed.She became hostile and arrogent, then began to argue with him,as a patient.With that he said,''The document speaks for itself that I have.'' Then she stated''YOU KNEW IT WAS GOING TO BE $5000.00.With that attitude he stood up out of the dental chair and cme up to the reception area,where I was waiting.The staff all looking on,and smiling,like chesire cats.Then she continued to speak dissmissivly in fron tof other patients.He and I left.Not only was it a very unfortunate issue,but a violation of HIPPA,By speaking in front of the entire waiting room full of patients.She said,Well you know dentists, and you can take $1200.00 off that. Then her comment was, YOU CAN STRECH THIS OUT,SO YOU CAN AFFORD TO PAY.He said,''it's not about the money.Your staff was inept,in not explaining any of this to me" We left immediatly.The practice felt like a MONEY GRUBBING BUNCH OF CHARLATONS.My husbands late mother, served 2 terms on the MN Dental Board.He knows that the board could sanction the Dentist,for such flagrant violations for HIPPA. Frankly I have been in discount stores with more finess than the entire practice.Never would we reccomend this ''OUTFIT!'' it is hardly a'' practice!'' There are so many hard working,kind dental professionals It is a shame they smear the reputation of DENTISTRY!

DHA was more than I had expected. After a troubled experience at another dentist I was somewhat…read moresceptical. They took out the stress, and made it as relaxed as possible. Helpful with insurance as well. Dr Tim and his staff rock!

If I could give ZERO stars, I would…read more Before the appointment, I explained to my son that we would not be doing X-rays that day because we needed to leave quickly afterward, and he was already feeling anxious about them. I reassured him that would take care of the X-rays at the next appointment so he wouldn't need to worry about them. I also communicated this clearly to the hygenist. Despite that, she responded that X-rays were required that day and then told my son, "Sorry your mom told you that we weren't going to do X-rays today, but we actually are." This caused him to panic, and their attempts to calm him only escalated the situation. Their approach felt unnecessarily forceful and lacked sensitivity. After the cleaning, we waited approximately an hour for the doctor to come speak with us. Ultimately, we had to inform the staff that we could not wait any longer and left. We never recieved a follow-up call or any acknowledgement or apology for the excessive wait time. As a result of this experience, I cancelled all further appointments and transferred my child to a different dental provider. Three months later, I received a text message thanking me for booking a cleaning - an appointment I never scheduled. When I called to inquire, I was told that they automatically rebook all patients. I asked what would happens if I hadn't shown up, and I was informed that I would have been billed a no-show fee for an appointment that I did not authorize. Overall, this experience was extremely disappointing. I found the practice to be unprofessional, poorly managed, and lacking in basic communication and respect for its patients.

I would give this a zero but Dr. Mitch is great. At Monticello the front desk gal is very rude. (…read more4/2/26 @1400) I told her that my kids tooth was bothering him. It was the same tooth Dr. Mitch was concerned about I told her. She still refused to ask him if we could be fit in. She had the deer in the headlights stare. Hello? Any one home?! Horrible customer service and person.. We will be going to a different clinic from now on.

Great dental care, never had any pain here even with several crowns. Caring staff and dentists with…read morea personal touch. Love how they care for my family and I.

I have complex dental issues but Dr Grean has always been great about addressing the individual…read moreconcerns and helping to form a comprehensive plan that makes going to the dentist something I look forward to doing. Plus, she and Pam are always so positive and welcoming!

We love this office! We never wait more than a handful of minutes in the waiting room. The staff…read moreare friendly and helpful. My kids are never nervous walking in because they always know what to expect.

Worst dental office ever! Waited to get in for almost two months, confirmed new state insurance…read morewith Shannon on the phone week prior and the day of just to get sent home because new insurance is through state! You can go ahead and refuse to work with poor people's insurance but do it in advance! I called to confirm 2 times! Because of this 4 year old kid has to walk around with toothache for couple more weeks until we find different doctor and this single mom has to take another unpaid day off work to bring him in!

We talked to a receptionist who asked a myriad of questions regarding what dental concerns we had,…read moreand asked what insurance we had for our son. After we confirmed that we did indeed have the proper insurance with Delta Dental, she proceeded to tell us, after a 3-4 minute phone call filled with questions for us to answer, that they are no longer accepting new patients. Why would you sit there for several minutes and ask someone a dozen questions only to tell us at the very end that you aren't taking new patients? You knew you were going to say no. What kind of business does this? You just wasted our time and yours. I would never go here, and would never recommend you either.

Rude & long wait times on the phone. If the staff finds out you have MA, they immediately become…read morevery conservative and opinionated about you. I was informed that I "needed to learn how to call in earlier" because I did not have transportation when I called to reschedule **My ride cancelled a day prior (after they closed)**. I was referred to them, but they are over 50+ miles away from where I live. I can understand if they have a bad day, but to dump that on me is something else!