She is a super down to earth doctor. And she made my kids feel comfortable at there visits. We just…read moremoved here from the valley and my kids had the same doc for 15 years so I was nervous about having to find a new one. We had tried a few which I didn't care for. Then I heard about Jennifer and we made a appointment and my kids loved her. I would recommend her to anyone.

From the owner: Dr. JB Warton & Bend Kids Personal Pediatrics provides subscription-based health care to dedicated…read moreparents & their kids through a progressive health care model with an approachable voice, providing direct access to your doctor, helping you feel in control.

Katy, the medical assistant to my doctor at this clinic is a rare Jewel! I have been seriously sick…read morefor many months now and Katy has been the one constant caregiver I have been able to lean on for help. She is a "doer" in a field of burned out medical professionals, she answers every call, she has filled out forms for my work on multiple occasions ( faster than anyone could ever expect), she has found doctors for me when my doctor was on vacation, she continues to help me even when my frustration starts to show. I pray for Katy that she will stay in healthcare for many year to come.

I must share that I'm super impressed with the Medical Doctors, PAs, Nurses, lab technicians and…read moreall staff at this clinic. They are very caring, very compassionate, they listen, they take action, they are very communicative and quick to respond to your needs, and all are extremely competent in their respective areas. They never seem like they are trying to hurry up your appointment, they take their time to fully understand all of your needs. The office is very clean, welcoming and well appointed. Parking is easy and close. I highly recommend this entire clinic!!

The work experience here was not good. For years, they have had a great deal of turnover with…read moretheir staff which leads to confusion and disorganization. They were misleading when doing job interviews and, when asked, they were not forthcoming about clinic problems concerns. This disarray ultimately prevents them from providing consistent, high quality patient services. There seems to be a systemic dysfunction going on within this organization. This significantly decreases their ability to provide continuity of care for patients in their clinic.

We brought our son to east COPA location for the first time when we moved to Bend in 2020. The…read morelocation is clean and the staff all worked to help him be comfortable during the visit. Every time I call or need something, they are very timely and knowledgeable with their responses. I am glad we found COPA!

I had my first appointment with Dr. Sarah Dawson at St. Charles Family Care yesterday. Normally I…read morewould wait to review something like this after a few visits but I was so pleased yesterday that I feel pretty confident leaving one now. I arrived early so I'd have time to fill out new patient forms but everything moved fairly quickly and it didn't take long at all for me to see her. Not to make this too personal (but that's kind of what I do lol) but I've been waiting over a month to talk to someone new about anxiety and to get more information about more MILD anxiety meds. My last doctor was so pushy about things I did not want to take and so naturally it was a fear of mine it would happen again here, but Dr. Dawson actually fully answered the questions I still had about the meds I've been researching and interested in and ultimately we both agreed they'd be a good option for me to try. After meeting with her I also talked with a psychologist they have. I didn't make an appointment prior to meet with him but he was available and they asked if I'd like to so I figured why not. It's more laid back than a full on commitment to go to therapy which made made it more comfortable for me. Basically he just helped me gain a better understanding of anxiety and panic disorders and went over tips to deal with it, things like that. Obviously this is not specifically a mental health clinic but I think it's good to point out this place is ALSO really helpful when it comes to it, and overall it's just a very well rounded place with lots to offer. I left relieved and listened to and I am actually excited to continue my care here and I'd absolutely recommend coming here!!

You NEED an appointment to come here. Very very upscale and enthusiastic helpful staff and right…read morenext door to the ER and the hospital

My newborn son gets seen normally at the prineville crook kids center and his pediatrician there is…read morehorrible, when I first met her she was giving me false information. I got him circumcised a week after he was born and that doctor was nice but told me I needed to stop feeding him even if he did his hungry cry. I've only had 2 good experiences with a pediatrician and she works at the Bend High mosaic center. This company changes who my son is seeing and the times without telling me. And when I took him to the ER for vomiting because the triage nurse told me to they switched where he was going because "he wasn't healthy" according to the person calling me. My baby is a month tomorrow (4/8/20/ and I'm done with how the pediatricians take care of my son.

Terribly disappointing on two counts…read more First, during my initial intake in Dec 2016 I told the P.A. I have sensory integration problems and that I may take me a few extra seconds to answer her questions or that I may have to ask her to repeat the question or slow her rate of speech. She became very annoyed and said that she only has so much time to get all the information so I'd basically have to deal with it. As I said it take me a bit to process verbal information (especially when it is unexpected as in this case her rudeness) so I sat there as she continued with the exam. She also made a number of assumptions which she verbalized such as I must wear shoes too small (I had a toe issue) even though those I had shoe with a wide toe box and have never worn shoes too small. I told her that was not the case and she just gave a huff under her breath. Although the first appointment was lousy I thought I'd give her a second chance, after all we all have bad days, right? Big mistake, although during the second and third appointments (I know, what was I thinking?) she was quite pleasant she was not helpful and blew off my concerns. I have since gone to another doctor who took me seriously, and I am now better. There was also a big mix up between the front desk and the P.A. about getting a copy of earlier lab results and who was supposed to do that. Second, during my intake back in December they told me they have dental through Advantage Dental. I told the intake person I did need a cleaning so I would like to do that. I paid the $20 fee and an appointment was made at Advantage for a few days later. When I got there Advantage said this was an appointment for emergency dental only and that I'd have to reschedule, that this misunderstanding sometimes happens. Ok, so I rescheduled for a cleaning nearest time being June (!), but I took the appointment since there was no emergency. I get there and they say this appointment was not for a cleaning only for x-rays (!?). If you see my review of Advantage you will understand why I chose not to reschedule and asked for my $20 back. Here is where Mosaic comes back in. Advantage said they could not return the $20 and that I'd have to talk to Mosaic. On my way home I stopped by Mosaic where I was told by the woman who initially took my $20 that she talks to patients all the time and would have never have taken the $20 for a cleaning because the only thing they do is take the $20 for Advantage for emergency care only like a tooth extraction. She said Mosaic only takes the fee and gives it to Advantage and only they can refund it. Also, that it's not a refundable fee even though no emergency work was done and back in December Advantage just said I needed to reschedule for a regular cleaning in other words, no emergency work was done. The Mosaic woman and I went round and round (it really seemed as if she was essentially calling me a liar) a bit then I caught her rolling her eyes at the receptionist. I'm done with this place. The right hand doesn't know what the left is doing, everyone seems more interested in covering their backside rather than serving the customer, and at least one of the P.A. is unprofessional.

I hate going to the doctors, white coat hypertension I all it's glory. I know that people who have…read morehealth care backgrounds always make the worst patients, and I can be that guy. I have to give this doctors office the best of reviews possible. This office and it's associated groups have been a pleasure to deal with. Scheduling, the nurse staff, medical staff, front desk, and the doctors have been amazing. It has been a pleasure and positive experience dealing with this office. Thank you!

You guys are the worst doctors office ever, how the heck do you guys function. I had an appointment…read morewith Dr Thibert scheduled, only to find out that the lady had scheduled me with the wrong freaking doctor and had to reschedule for a later date. Then they tell me that next visit they will need a new urine sample when I come to fill my prescription, I did, got my prescription, but they called me the next day saying that they "dumped it by accident so I need to come back in and do another one" so I waited until the next time I needed a prescription. And they said to come back here and write your initials on the cup and do what you need to do and I will get you the prescription. I get done they say to wait in the person does what they need to do, only to be told that they cannot give me the fucking prescription because Dr. Thibert is not in the fucking office and they found discrepancies, well I don't do any drugs I don't drink alcohol, so now I have to call back to Still the worse place ever, I wish I could go lower than one star. Dr. Thibert needs to be fired immediately. No longer can he be allowed to mess up. He wrote me two prescriptions one of which I refilled. I go into refill again a month later. He wrote it for November 15th so now I'm stuck while the pharmacy gets it squared away with him and the office. Dr. Thibert is like one of those characters on Family Guy, or the Simpsons, knows his stuff, but poor at executing it.

Urgent care can be challenging. I had a problem. Checked in and gave a urine sample. The…read moreresults of that were negative but was told the final result would take two days. I checked out. Two days latter - no call. I tried to call two times but gave up after twenty minutes. What they were quick at was the bill. I was okay with paying something. I called - after thirty minutes I gave up. I sent an email with a question. No response. In the real world when services aren't performed there is usually a discount. Maybe 10 percent? The money isn't the issue but the utter lack of follow through and responsiveness was appalling.

I went there for unilateral ear pain and swollen preauricular lymph nodes. We suspected bacterial…read moreear infection and I was on day 4 of prescribed augmenten from an MD I saw through telemedicine. I came to this UC because pain was getting worse and ear was draining while I was visiting family in the area and I wanted someone to visually see it in case it wasn't bacterial. My first mistake was picking this establishment without reading the reviews. Staff was professional enough but rushed and appeared understaffed. The male medical assistant became oddly snarky after I revealed I work in dermatology, which was quite awkward. The NP I saw later looked at my ear for maybe five seconds and said there was no evidence of a bacterial infection and I should stop the antibiotics. They said the MD I saw virtually was likely wrong about it being bacterial since they didn't see me in-person. After peeking at my nose and noticing it was draining (I have allergies in Central Oregon) they said all my pain must be due to congestion and to do anti-congestive meds OTC. Sounds reasonable enough. I have a lot of faith in medicinal professionals, so I tried their treatment for the next 24-48 hours. Unfortunately I ended up needing to be driven to the ER a couple days later because the pain in my ear went from painful to agony and it was draining even more pus with some blood. Long story short I needed to be admitted for mastoiditis (seen on CT scan) and had to go on multiple antibiotics and steroids. ER naturally did a culture of the external ear canal too, which grew out a heavy growth of pseudomonas aeruginosa (aka bacteria). My eardrum ended up rupturing from the infection which was extremely painful and may have damaged my hearing (although I haven't seen ENT yet to confirm). Overall, I'm very disappointed with the care I received here. I'd like to assume they were doing their best and I know misdiagnoses happen to even the best of providers. But I can't help but feel that if I had seen someone less rushed, more empathetic, and better trained I would have gotten what the original provider I saw thought was an infection confirmed and received earlier treatment. Maybe then I could have avoided an expensive ER visit and weeks of pain. But who knows. The $300 out-of-pocket cost for a 5 minute visit here just rubbed salt in the wound considering their "care" actually caused me a delay in treatment and caused me great amount of pain in the end. I would avoid this establishment if at all possible.

My son's PCP at HLHC has been out on medical leave. In the interim he has seen two other docs in…read morethe clinic. Both have been completely inept. My son is on the autism spectrum and neither doc had any experience working with neurodivergent patients, nor did they attempt to make an effort to engage him in the conversation of his care. I sit with him during appointments (per HLHC's request). Based on the poor quality of care, I will be moving to another network of providers.

The front desk people are the absolute worst, they have no idea how to do their jobs, extremely…read morerude and unprofessional, constantly gossiping and not doing their jobs, they can't even answer their phones let alone give you the help you need. Disgusting service. I'd give them -5 stars if I could.