We met the owner, Vic who is quite personable and informative of his shop…read more Orijen is available here and at the best price I've seen so far compared to other dog boutiques and stores. I'm so glad to have found this store and so close to our house! There's other different types of food brands but Orijen is what we've always fed our dogs. Also available here is supplements, supplies like harnesses/leashes, shampoo, fresh cold patties, and bone broth. There's a lot of other things too! Other services include vaccinations and a mobile service that include teeth cleaning and grooming. Pay Vic a visit! They are open daily and very informative, mainly geared towards the bully breeds.

The owner is great person very helpful and explains to u wat ever it is ur looking for…read more Nice layout of the place several different options for wat ever ur looking for good parking fair prices.

The leash I purchased; it's a choker leash that can be adjusted and used carefully without choking…read moreyour furry companion.. this is only used for training purposes only.. when I pulled up to this location, I wasn't sure if I was at the right place... Outside looks like a warehouse, I called to verify and the owner son answered and saw me in the front.. I walked inside and there were lots of items.. as I walked around I had a brief conversation about what I was looking for and so the guy ( forgot his name) can help direct me to what I was needing.. my dog is a bitter and loves to chews on anything.. I needed extra support to keep my dog from getting distracted when giving commands.. the leash has been working out well.. I am so happy I was able to find this leash. I have an American Staffordshire terrier /american bull terrier.. ignorant folks label him a pit bull..

The shop is located to the side of the metal gate inside the actual warehouse. I learned about this…read moreplace through a family friend who always supplies her boutique with their products. I was glad to know that their a local mom and pops business that offers both treats and housewares for ur fur companion. The shop has all items visible and organized from treats, food, carriers, etc. The staff here were sweet on seeing if I needed assistance selecting anything for my dogs while offering suggestions based on their activity level. I will be returning to buy more products and hope more owners check this hidden gem out.

Cute specialty pet store. A lot of variety to choose from. Prices are a little too high for my…read morecomfort, but the quality of products that they provide are exceptional for your pet. Check them out when in the area.

So happy this place opened so close! I use to have to drive out to LA for quality dog food and…read moreaccessories. Parking isnt too bad. There are other shops in the plaza but for the most part you'll find parking fairly easy. The staff here is super friendly and makes you wanna come back. Very knowledgeable about their products and if your pet is having an issue they will steer you in the right direction. The best part is that they have a bathing suit in the facility which is great! They provide everything from towels , shampoo, ear cleaning product for your pup. The facility is also super clean and WELL maintained. I will continue to come back for all my pet needs & will refer friends and family to this facility. Thank you El Granero Pet Express for being part of Downey.

Great service. The cashier was friendly and helpful. Was able to pick up an online order with no…read moreproblems.

we went in there to purchase one green lantern fish and a molly fish and it was like going through…read morechild custody,my GOD! #1. We already knew that we had to do a tank cycle which we did and I understand that being questioned #2. then we were questioned on the tank size which we have a 10 gallon tank and was told "we needed a 20 gallon tank! c'mon!!! #3. then we were asked about the food supply and what we planned on feeding them? #4. As she was speaking about the space that the fish needed so that they don't become stressed, I was looking at their gold fish tank which must have had about 100 of them in one tank and this sales person is questioning and declining a saie for two fish that will grow no more than 3 inches in a beautiful filtered exotic plant aquarium? give me a break!!! we went to PETCO and we weren't drilled there like PetSmart did and yet preaching words that they weren't going by, hypocrites! the fish are happy and doing well, they love their plants and love to hide and play and they have their little decor where they go inside and sleep! thank you Petco and get a grip PetSmart!!!

Feels more like a pet city. People here are so chill not the biggest selection but high quality…read morestuff for sure. And always best to support local anyways if you have pets go here if you don't have pets don't send me friend requests that's just weird.

One of the best fish stores I've been to. Amazing selection of fish and they are all healthy and…read morekept clean. Everybody is also super nice, helpful and accommodating. Highly recommended and definitely worth going to.

I'm disappointed with how my grooming appointment was handled. I originally booked an appointment…read morethrough the Petco website and later switched to an earlier available time slot that appeared online. Since the booking was confirmed, I made arrangements around that appointment. The following day, I received a call informing me that they would not be able to groom my dog after all because there was supposedly a glitch in the system. It was frustrating to learn that an appointment I had successfully booked was not actually available. I was told they would work with me to find another time, but no same-day options were offered. Instead, they suggested Monday, which conflicted with my work schedule, and then the following weekend, which also did not work for me. Overall, I'm disappointed with the experience. The online booking system should accurately reflect availability, and customers should not have to rearrange their schedules only to have their appointments canceled due to internal scheduling issue. Edit: they had even confirmed my appointment shortly after booking. Makes no sense.

My most recent experience was awful. I was ignored as I went from aisle to aisle looking for…read moresomething while two employees continued to have a conversation for several minutes without not one "Can I help you find something?" No acknowledgement, no hello, zero. My frustrations grew as I saw those same employees ask a man who had just passed them by for assistance and they both immediately went to help. I'm glad they at least acknowledged someone. Once I finally found what I needed, I made my way up to the front to pay. I was greeted briefly by a gentleman before reaching check out which was the first acknowledgement since I entered the store. As soon as I finished paying, I informed the associate that I was also picking up an order. She seemed annoyed from the very beginning. Which was odd considering she seemed fine and friendly just moments before she started assisting me, when speaking to her male coworker. It shouldn't feel like the customer is causing an inconvenience to the associate, but that's exactly how I left feeling. Please do better. It doesn't hurt to be kind and helpful when you see a customer. These types of interactions can always leave a lasting impression.

OUTSTANDING SERVICE!! I called ahead and Chris was extremely helpful and directed me to the "best…read moresellers" and what I could get for my puppers birthday. I'll definitely be going back!

I LOVE this shop! I come here anytime I need to refill my pets food/snacks. There are so many…read morehealthy options inside the store, but don't let that overwhelm you! The family that works there is always so helpful and ready to provide tailored recommendations for your fur baby's needs. ANDREW seems to always be there when I shop on Sundays and he's always so helpful and kind! Everyone I met so far is great, and my dog/cats LOVE pretty much everything I bring from here! My PICKY senior dog, who normally doesn't eat kibble on her own, LOVES their freeze dried foods! Can't recommend enough!!

Mrs. Becky helped with getting my 5 year old his first Hamster. I am terrified of rodents and I was…read morenot interested in setting up the cage. She took the time to set up our cage, while engaging in conversation with my son and sneaking in a lesson on Hamster care. Then the owner showed up. He was fine. Maybe he was so friendly because I was spending $$$$$. However, the entire day was filled with light after entering this Pet City. We will return, even if it is further away than other local pet stores.

I called to ask if they have fresh water snails in stock. The man on the phone says just come. I…read moreask again, same response " just come in!" I drive down with my kid, who was excited to get some stuff for his tank and they're closed. Such a waste of time. I will never be back.

This place is well stocked. Customer service is always great. They always have great products and…read moretop brands for your pets.

I had an awesome experience at Top Dog Pet Store and had to share! I went in to pick up some things…read morefor my Cane Corso, Lucky, and the staff went above and beyond. They took the time to help me find exactly what he needed -- from food to treats that are actually good for him. What I really appreciated was how knowledgeable and honest they were. No pressure, no upselling... just real advice from people who clearly care about pets. Lucky can be picky, but everything I bought ended up being a hit! The store is super clean, well organized, and has a great selection. You can tell they take pride in what they do. I'll definitely be coming back regularly for Lucky's supplies. If you want a pet store that treats your fur baby like family, Top Dog is the spot. Highly recommend!

Best of the best. Has everything for reptiles lovers…read more Amazing helpful service. Got beautiful sulcata tortoise, and beautiful baby girl bearded dragon. Recommend this place

Been going here for years. Got our ball python and tarantula, all their feed and supplies here…read more Everyone is always great, friendly and knowledgeable.