OUTSTANDING SERVICE!! I called ahead and Chris was extremely helpful and directed me to the "best…read moresellers" and what I could get for my puppers birthday. I'll definitely be going back!

I LOVE this shop! I come here anytime I need to refill my pets food/snacks. There are so many…read morehealthy options inside the store, but don't let that overwhelm you! The family that works there is always so helpful and ready to provide tailored recommendations for your fur baby's needs. ANDREW seems to always be there when I shop on Sundays and he's always so helpful and kind! Everyone I met so far is great, and my dog/cats LOVE pretty much everything I bring from here! My PICKY senior dog, who normally doesn't eat kibble on her own, LOVES their freeze dried foods! Can't recommend enough!!

Great service, tiny shop next to a tiny barber. Good selection.. Nice to support a small business…read morerather than a big box

This felt like a mini zoo, with a bunch of chicken, birds of various sorts, hamsters, guinea pigs,…read moreother rodents, ducks (?), and snakes. It was cool to see the baby birds. It was cute, and I think my boyfriend ended up buying some grains. It was funny because the cash register still had one of his now-defunct business stickers on it from years ago. I joked that that's why he brought me there.

I visited a friend the other day and stopped in to Petco with her. I'm not from the area and am a…read morebig fan of tarantulas and regardless of what pet store I'm at I usually gravitate to them. So I see they have a handful of tarantulas and I want to get one. I flagged down an employee who sed only the manger could help me with the animal. Ok never had that problem anywhere else but ok. So he says he'll be right with me... we wander and wait for almost 20 min. Manager comes over and says I see you're interested in getting one of our tarantulas. I say yes and he proceeds to say "unfortunately we are done selling animals for the night and that I'd have to come back tomorrow". I literally was like are you joking?! He sed no I'm not I just used the last of my time to help someone with a hamster and I have to tend to the animals in the back befor I run out of time. It was only 7:15pm. They close at 9pm. I asked if someone else could help me. He sed no because no one there is trained to handle the animals. (I've quite literally purchased animals 10 min before closing and someone anyone has always helped me) I asked if I could purchase the tarantula and then retrieve it on my own if they unlocked and gave me a box he sed "Sorry no we don't allow that" (Again I've done it befor multiple times-sometimes because an employee was terrified of touching the spiders) So I leave annoyed and confused and kinda ticked off that I waited when I was told I was gonna be helped. Didnt think I was gonna be back the next day but there I was picking up dog food bright and early with my friend and we stop in again. I walk up to Franco and ask if he could help me out with the purchase of an animal. "No problem" he says. Another employee helps me with filling out paperwork and Franco asks if I have the proper set up. I let him know I'm a keeper of Ts as I call them and he lets me know he's the general manager. So I ask him some questions regarding the day before. I told him it would've taken not even 5 mins to collect the tarantula cause at that very moment the employee who helped me with paper work came back in less than 5min with the T I requested and sed she was so calm and cooperative. He apologized for the employees rudeness and lack of customer service aswell as for me having to come all the way back out (I live near west la). Franco was a pleasant delight and cause of him I WILL be back! :) (FYI THE STARS ARE FOR FRANCO! )

Customers beware…read more Ever since manager La Shaan left, this Petco grooming salon seems to be falling apart. I was nervous about booking my dog's first appointment without her regular groomer. Before scheduling, I spoke with Samantha, who reassured me that she remembered my dog and knew how her previous groomer always groomed her. That gave me enough confidence to book. On the day of the appointment, I spoke directly with her and we specifically agreed not to shave my dog down. I asked for about an inch off all over and explained that I understood if her underside needed to be shaved because I had felt a few mats there. That was the only area I expected to be shaved. Instead, I picked up my dog hours early to find she had been given a full buzz cut. The only fur left was on her tail (which still had mats) and a rounded "dome" on her head. There was no blending, tapering, or feathering just harsh, blunt transitions between her body, tail, and head. I was honestly shocked. After processing what happened, I called to speak with a manager and hopefully find a resolution. I ended up speaking with Franco. Rather than trying to understand my concerns, his responses felt dismissive and argumentative. He repeatedly asked questions like, "Is that okay, or is that not okay?" when I simply agreed to wait for a callback. He told me someone would follow up within 20 minutes, but that turned into well over an hour. When he finally called back, I was told there was nothing they could do because I had supposedly "agreed to shave her." WhenI specifically emphasized that I didn't want her shaved down, only trimmed by about an inch, except for the underside if necessary due to matting. Samantha had even tried to convince me to shave her beforehand, and I clearly declined. Mistakes happen, but what really disappointed me was the complete lack of accountability and customer service afterward. Instead of listening or trying to make things right, they dismissed my concerns. I won't be returning, and I can't recommend this grooming salon. Save yourself the disappointment and take your pet somewhere that values communication and stands behind its work.

Mrs. Becky helped with getting my 5 year old his first Hamster. I am terrified of rodents and I was…read morenot interested in setting up the cage. She took the time to set up our cage, while engaging in conversation with my son and sneaking in a lesson on Hamster care. Then the owner showed up. He was fine. Maybe he was so friendly because I was spending $$$$$. However, the entire day was filled with light after entering this Pet City. We will return, even if it is further away than other local pet stores.

Dirty and the guy is rude af. Told me not to take photos and when I asked what he's talking about,…read morehe pointed at my smart watch. Was literally standing in front of old and dusty aisle of fish stuff. Why would I want to take a photo of it? Disgusting place and disgusting guy.

Zotz absolutely LOVES to visit his friends at PetsMart Whittier. Zotz is an angel (but also a…read morehandful) and the staff is so accommodating and loving to him. Normally I'm not a fan of chain businesses... but the staff here is what makes this place run. Thanks for giving me peace of mind while I'm at work or DJing and knowing my baby is taken care of. Ya'll deserve raises!!

This is for their customer service! I have to just say most of the cashiers that work here are…read morevery arrogant, unprofessional, unfriendly, and rude they have zero customer service whatsoever. They are all young I'm assuming probably in their mid twenties to 30s. I only come to this location when I'm in a hurry but I prefer to go to Petco in La Habra. It's unfortunate that the manager does not take the time to read any of these negative reviews consisting of many different topics that are dissatisfying to the public!!

South was amazing. Answered all my questions. I'm very kind my son and all his questions Very…read moreknowledgeable . Great experience.

Best spot to come buy ur stuff for ur reptiles, super affordable, his knowledge,,…read moreAnd actually knows about reptiles will be coming back soon thanks again,

We are so happy we found this place!! My husband wanted to purchase a bird for his mother, and…read moreMichelle (the owner) was SO helpful in guiding us towards the perfect fit for her. We chose a cockatiel baby, just over 3 months old. Michelle takes such good care of her birds, and you can definitely tell. We are so happy with the service, care and knowledge from Michelle, that we decided we will get ourselves a little baby also! My husband is getting me a green cheek conure baby for my birthday this month Here is a pic of the beautiful cockatiel baby we adopted, named Lemmy. I never realized what a difference hand raising babies could make, he is the sweetest most loving little guy. He has brought much joy to my mother in law. Thank you again, and see you soon!

Very disappointed with this place. The environment was dirty, the birds all seemed scared of…read morepeople, and none of them appeared to be tamed or comfortable being handled. We were also not allowed to hold any of the birds, which made it hard to interact with them before considering a purchase. On top of that, the business stated they open at 12, but when we arrived it was closed. After calling, we were told she was "on the way." If your posted hours say 12, customers should be able to expect you to actually be open at 12. The customer service was also unpleasant. The owner came across as rude and had an unfriendly attitude, which made the whole experience worse. Unfortunately, I would not recommend this place.

Horrible attitude from this lady. My son simply walked in asking for a rescue for my neighbors cat…read more(neighbor died) and this lady answered rudely that she already has 50 cats and he just has 1. Mind you, not his cat, he was trying to find some help since the owner died and neighbors dogs are trying to attack it. She could've gave him information on where or how to proceed or simply not give attitude.

Love this idea place and their devotion to helping cats. The donation tables and bake sales are…read moregreat. Great products too.

Best of the best. Has everything for reptiles lovers…read more Amazing helpful service. Got beautiful sulcata tortoise, and beautiful baby girl bearded dragon. Recommend this place

La Habra Pets is a great place for reptile and exotic pets. People are friendly, helpful and…read moreknowledgeable.

Wow. We just met the owner today & dopest dude ever! We came in looking for a better food option…read morefor our 2 frenchies. He provided us with the best Customer Service ever. We felt so welcomed and our concerns were actually listened to an address. We ended up leaving with two tree options for them and some ice cream that I know that they are super excited about. We will definitely be coming back and switching here for all our fur baby needs.! big shout to the owner. Thank you so much for helping us.

10/10 Recommend. FIVE STARS. Love love love this shop. The owner is super nice and attentive. The…read moreshop itself has sooooo many things, ranging from dog food to dog outfits, even some cat stuff. I went for the self-serve doggie wash. My dog is medium sized so it was $23 for her, which includes the shampoo, the wash station, ear cleaning solution, towels, blow dryer, shower brush, and even doggie perfume and paw balm for afterwards. If you have time to wash your dog, go here!!!