It took over 6 months to get bills resolved for two visits. No one at this location could…read moreintelligently answer questions regarding billing nor could their billing department. The lying and ineptitude was so appalling that I finally needed to have a conference call between the insurance company and speech therapy to resolve the fact that my insurance provider was never billed. For 6 months I was asked to pay for the whole bill. Why? Because my insurance provider was simply never billed. On a brighter note, the speech therapy was even worse. They want to have one on one sessions with your children without any parental oversight. Why? So they can bully your kid behind closed doors. Nice to your face, another thing behind closed doors.

This business performed additional services without getting approval for the additional fees…read more They did not communicate about extra services added to the evaluation. They did not communicate about extra services added to her therapy. They did not offer a choice for receiving full time of services being billed. Their fees are also higher than comparable places, but adding the surprise "extras" without approval is in my view a real scam move. When I contacted their billing office to ask for a breakdown of their cost, I was meet with someone who was very defensive and ignored my request. A couple of phone calls later, I finally received an explanation of cost. From an ethical standpoint, it is very concerning how they charge. In my experience they showed me that they had a "don't ask, don't tell, just send the bill" attitude. If you go here, make sure you get a breakdown, IN WRITING, BEFORE YOU DO ANYTHING!

Mary Jane Rattner (Ms MJ) has been doing speech therapy with my son since January 2016. He just…read morerecently graduated and did not want to end therapy. He loves Ms MJ! She plays so many fun games and activities with him. In 2020 we went online doing tele health and it went so well. She was still able to play fun games with him and work on all his sounds. He stayed engaged the whole time.

From the owner: We do offer TELEHEALTH for all services. We offer mental health counseling for children, adults,…read morefamilies and couples as well as speech, occupational and physical therapy for 1 mos -18 yrs. All therapists are certified, licensed professionals. We are proud to be part of the community and are committed to providing each patient with an exceptional experience that promotes healing and recovery in a safe, compassionate environment. Call or request an appointment via our website and experience the power of therapy today.

Step Forward Therapy is a wonderful place for pediatric therapy support. Our son has gotten OT…read morethere starting in late 2020 for 18 months. We also have started going back this fall (2022) for intermittent OT support as our son has gotten better, but still benefits from occasional sessions. Our son works with Ms Jillian who is a phenomenal OT. She is kind, funny, warm, and so creative! When she started working with our son, he was starting second grade as a non-writer (but on target with other skills). She quickly figured out he has weak fine motor skills (exacerbated by a previous wrist break at a trampoline park). Honestly, to see his progress over two years later is nothing short of incredible. She makes handwriting fun! Professionally I am actually a speech pathologist and I can tell this is a great private practice clinic. With respect to a previous review mentioning staffing concerns, I would like to share that this is happening everywhere right now (private practices, schools, hospitals, etc). Speech, OT, and PT are in high demand across the Chicagoland area and there are vacancies everywhere (due to shortages in the profession and Covid making those shortages worse). That being said I have not seen or heard of any staffing issues at Step Forward, from the parent perspective. We love it here!

I would advice to completely keep your children away from this place, especially when it comes to…read moretherapies. When we first started, we were happy with our therapy team. Then very quickly, within several months, everyone on our team starting to leave. Our son has Down syndrome so it's important to have him get all three therapies: OT, PT and speech at least once weekly. But we gave them the benefit of the doubt and waited until they filled in the spots. We waited months for a second session per week that was never met because they said their PT wasn't available and unable to fit us in. Well, I just saw that our son's PT was also working the preschool side of their business (which is not a good excuse for being unable to fit us in if they claim to be a therapy clinic). So on top of not having enough therapists for their therapy customers, they have them work the preschool side as well (our original PT had said they worked both, which I'm guessing is a large part of why he left). So this week, our son's "new" OT who had only been there weeks is leaving asap with no heads up with no replacement. This place is disorganized and unprofessional. I've had 2-3 separate people calling or texting me with the same scheduling issues or questions. There is no central manager, and management is non-existent at best. Billing is even worse. Then, because we felt we had to leave because they couldn't meet our son's needs (and this was the third time we were told to wait for a therapist replacement in less than a half year), they sent an email demanding remaining balance due within a week because we were "no longer clients!!" I've never been treated so poorly and unprofessionally by a clinical office ever in my life. That is not how billing should work because they haven't even finished filing claims for therapy services through our insurance. Plus, they never answered my questions on why billing amounts ranged so differently by even over a hundred dollars for the same services. I'm not an expert in billing, but their billing manager Jackie should be fired for treating families so poorly. I even tried to work out a payment system with them when our HSA funds each pay period (so the balance would be paid in a couple of months), to which she replied with a demand that full balance be paid immediately (in 2 days, no less) with full payment due immediately as soon as they process the insurance claims. I have a lot of medical issues, and I even delayed my insulin pump and diabetic supplies and stretch them further to make it a priority to pay their clinic. It's like they act like some loan shark mobster group or something in the way they demand payment. I've never seen a clinic act in such a way. And if it's due to desperation because they are so poorly managed (I don't know why else they would act this way), then that's even more reason to stay away. So if you are looking for a therapy clinic or even a preschool with consistent staff who treat their clients respectfully and professionally, my advice is to run away as fast as possible.

I want to say a huge thank you to all our therapists -- you are truly like family to us…read more Thanks to you, I've learned to believe in miracles. When you are near, we -- and our daughter -- feel incredible support. The work you put into our child is immense! She is making progress, growing, improving her behavior, and most importantly -- she is happy. You are not only teaching her skills and knowledge, but also showing her the school of life. I want to give special thanks to Angie, the owner of the center. This place is a sanctuary -- our second home. It's where my daughter wants to go every day. We deeply value and love Maddie -- she's always there, always ready to help. Every therapist is unique -- attentive, present, with a bright and kind soul. Always ready to offer a helping hand. I want to mention each and every one of you who interacts with our daughter. You all bring so much effort, patience, and love. Thank you, personally, to every teacher who works with our little girl. Together, each of you has created a safe, kind, joyful, and nurturing environment for our children. I tell everyone about you. There was a time I didn't believe in my child -- but now I believe in her 100%. She will succeed -- because she has us! we love you so much and appreciate you so much

Such top notch care for my children. We have been coming here for over 3 years and highly recommend…read moreit.

The therapists are highly skilled and dedicated to the clients they serve. Highly recommend using…read moreSpeech and Language Pathways!

From the owner: Speech and Language Pathways is a pediatric therapy practice offering occupational and speech and…read morelanguage services. Our therapists provide evaluation and treatment for a wide range of conditions including Autism spectrum disorder, Cerebral Palsy, Down syndrome, developmental delay, and children with complex communication needs. Speech-Language Pathologists treat a variety of communication conditions including apraxia of speech, phonological and articulation disorders, oromyofunctional disorders, and expressive and receptive language disorders and delays. Our speech-language pathologists are PROMPT trained and credentialed Early Intervention Providers. Our occupational therapists provide individual sessions as well as integrated co-treatment with the speech-language pathologist to address fine motor and sensory integration needs.

We are so incredibly grateful for CCS and the amazing support they have given Aria. Every member of…read moreher team truly cares, and it shows in the progress she continues to make. A huge thank you to Deb for OT, Kaitlyn for PT, and Skyler and Sam for speech -- your patience, skill, and dedication mean more to our family than you know. And to Carrie, both as the owner and a PT, thank you for creating such a positive, supportive environment where kids feel safe, encouraged, and celebrated. CCS is more than just a therapy clinic -- it's a place where children are understood, supported, and empowered to grow. We appreciate everything you do for Aria and for so many families in our community!

I work with Sarah, Carrie, Kaitlyn Mary/ Deb( when Mary is absent) and they have definitely made a…read moredifference in my life. Carrie( the owner ) is SUPER nice. They also have a nice space and they have a variety of equipment to use. Also , they have games and toys . Also they have individual rooms (named by colors ) (example orange room) also they have a therapeutic camp (for ages infant to 6) Also, they have a haircut service ( for people who don't like the busy haircut places and loud noise in haircut places) I definitely recommend this place a 10 / 10 for Carrie and her staff! (I will list there website and info down below if you are interested(: )

My husband recently went here for an injury. If you are looking for someone to just have you do a…read morelot of therapeutic exercises, then this place is for you, much like an Athletico or ATI. They get paid more if all you are doing is exercises. Now if you want someone to use myofascial release, trigger point release, TENS, kinesiotape then look elsewhere.

My first physical therapist was a Drill Sgt at Fort Benning,GA. That being said Brett and staff…read morewere a breath of fresh air.Total Covid-19 compliance. Good therapy and challenges and they issue homework.

I called before I came and asked if they do balance. I was told yes so I started and was told it…read morewas a weak core that caused my balance issues. Not the case. Also, the OT commented on how I plopped in the chair. My friend who is a nurse told me it was my quads (i worked on them and sit gently now) Why did they not tell me that? Very nice people but not very knowledgeable! It was a big waste of time. I started at a balance and tone class and the first class I went to was 10x's better. They need better training.

Dear Dr., Nelli and Team,…read more As a longtime Cadence patient, I wanted to take a moment to thank the outstanding team of PTs and OTs at Cadence in Buffalo Grove. You already have a wonderful group of passionate and dedicated professionals, including Liz, Kurt, Dr. Emily (OT), Ian, and Chrissy. Their expertise, encouragement, and commitment to their patients make a tremendous difference. As a stroke survivor, I would also like to offer a suggestion. Please consider investing in overhead harness systems for gait and mobility training. These systems can be incredibly valuable in stroke recovery, providing additional safety and support while helping patients improve their walking ability, balance, and overall gait. From my perspective, they can make a significant difference in the rehabilitation process. Thank you again for the excellent care and support your team provides. I am truly grateful for everything Cadence has done to help me on my recovery journey. Sincerely, Sohail Hussain.