My review is specifically re: the food. Im a seton employee and the food at Hays does seem to be…read morethe best out of this hospital, Dell Seton, and Ascension Seton. There are just more options, better snacks, and there was a day that the salmon even rivaled the salmon that's served at Dell children's on Wednesdays (which is some of the BEST quality and spiced salmon you'll find!!). Other things - there's plenty of parking and I like that the hospital is free standing and not too close to anything else. Makes it feel less cramped. The clinic spaces are nice too.

This is the worst hospital in the area. If you have time, go to Austin or New Braunfels…read more First off they dismiss medical emergencies. They don't send patients that are in need of ICU to the ICU until the last minute. And don't get me started on the palliative care doctor. She doesn't listen to your decision and continues to push her opinion, regardless if you're educated yourself. Overall they need to do so much better. I wouldn't go to this hospital.

Walking in, the waiting room is warm and welcoming with comfortable spaced out seating and drinks…read moreavailable while you wait. The customer service & bedside manner was next level, the kind you rarely find these days and definitely won't find at Ascension Seaton (AS). We had a devastating emergency yesterday, and went to Kyle ER after a horrible experience at AS. The receptionist, nurse, doctor, and specialists they brought in were amazing to work with, and helped me to feel comfortable in such a scary situation. I am beyond grateful for the help of Kyle ER yesterday and highly recommend them.

Okay. It's a free standing ER. They arent in network with anybody. This will NOT be a cheap visit,…read moreperiod. They don't balance bill after your insurance pays them (plus whatever your portion is, under insurance). I did their detox program. While I didn't like not being able to interact with anybody other than staff (I mean, it's a hospital setting, so...), they have Roku Tvs with Netflix in the rooms, and you can sign into any of your own services. Jason and Tina in particular are amazing, but I had no negative experiences with anyone working there. I will say, if you're there long enough for a meal, it's going to be a frozen dinner that they throw in a microwave. The upside is you have an exact calorie and carb count, if that matters (I'm on insulin, I have to dose based on carb intake - they let me self administer since I'm on an insulin pump). At one point they apparently would order from restaurants, but that probably cut into the CEOs hush fund too much (joking) Thr care is great. The food is terrible (I mean... It's a frozen dinner). The bill will max out your deductible (and likely your out of pocket even on a HDHP). But they truly do care, and they've stayed in touch to see how I'm doing. Tina, Jason, if either of you see this, thank you.

I had a very disappointing experience at Baylor Scott & White Medical Center's Emergency Room. My…read moredaughter was crying in severe pain from what appeared to be a migraine or severe headache, and before deciding whether to check her in, I simply wanted to ask if the hospital had the appropriate equipment and specialists to treat her condition. If not, I was prepared to take her elsewhere. Unfortunately, the receptionist, Jessica, was on her phone when I approached. When I asked my questions, she was rude, dismissive, and spoke in a condescending tone. Rather than showing empathy or helping us understand our options, she responded, "This is an emergency room hospital," in a way that made it clear she didn't want to be bothered. As a parent with a child in tears and obvious pain, compassion and professionalism matter. Instead, I left feeling like my daughter would not receive the care or attention she needed. Because of that interaction alone, I made the decision to drive 40 minutes from Kyle to Dell Children's Medical Center in Austin. The difference in care was night and day. From the moment we arrived at Dell Children's, the staff was compassionate, attentive, and made us feel like my daughter's well-being truly mattered. I understand working in an emergency department is stressful, but there is never an excuse for treating worried parents and children with such a lack of empathy. First impressions matter, especially in healthcare. I sincerely hope Baylor Scott & White addresses this, because no family should feel discouraged from seeking care due to the attitude of the person greeting them.

Outstanding emergency room (ER) department. The doctors, nurses, medical assistants, front desk…read morestaff and everyone working here is highly professional, proactive, polite, efficient and diligent! Highly recommend BSW in Buda and their EXCELLENT ER Department!

My husband had cataract surgery here. From first contact with the Center to the two separate visits…read moreand surgeries, we were thoroughly impressed with everything and everyone we encountered. Punctual, professional and friendly. We couldn't have asked for a better experience.

Surgery day they said nothing was due. A month later I received a bill for over $700. I asked for…read morean itemized bill and they literally sent a bill that said "surgery RT; surgery LT" with one billing code, and "surgery RT; surgery LT" with a second billing code. WTF??? How is that itemized? You can do better, Hays Surgery Center. Much better. FFS.

Oh my gosh I never left a review?! I LOVED Dr. Goss! She…read morewas my Dr for my third and last baby. You could hear her laughing coming down the hallway! Such a fun and happy surrounding! The ONLY bad thing I have to say is she took a trip when my baby was due and couldn't deliver him. How dare her go on vacation!! KIDDING!! I was a little nervous but I'd been thru this with my first and it was no biggie so I didn't worry toooo much. Ended up scheduling induction (2 days late) and baby decided he was coming the next day before scheduled haha! Still had a great Dr deliver me and I can't remember his name right now! (Jamie Zachrison, super nice guy!) I made his job easy, 1 push lol Great office in general! This was circa fall 2017-April 2018.

Dr. Goss is an incredible person and an amazing ob/gyn! On…read moreDecember 15, 2014, I found out that I was pregnant with my first child. After doing some online research, I chose to go to Dr. Goss and I am SO glad that I did! Her warmth, empathy, knowledge and confidence never wavered throughout my pregnancy. At 37 weeks, I developed gestational hypertension and had to be induced. Two times during labor, my blood pressure sky rocketed and my baby's heart beat plummeted. Both times, Dr. Goss and the staff at Seton Hospital in Kyle sprang into calm and extremely competent action. A surgeon was called in to do an emergency c-section both times and, thankfully, both times the surgeon was sent off empty handed. I simply can not recommend any ob/gyn more than Dr. Goss. She has earned my loyalty as well as my sincerely heartfelt gratitude.

This is the second location that has turned me down when I get to my scheduled appointment. I…read morescheduled an appointment got there 20 minutes before like I was told. When I get there a person named Sam Contreras tells me I can't be seen and that the call center should not be making appointments! So who is supposed to be making appointments? I was also told on another visit to have a test done and that it was covered by my insurance. Well I later get a bill for $198 and an apology for the office for giving me an accurate information thank you but that didn't help me pay my bill!!!

I came back from mexico with a suspected parasite (my son too). they tested if I was pregnant, not…read moreeven bothering to test if I had anything remotely viral or bacterial. I spent the whole day there and I am still sick. this stupid doctor NAJJIR cannot do her job properly. I mean it's the basics of being a doctor, and she can't do that right. she needs to go back to school or something if she can't even have the wherewithal to rule out if it's bacterial or viral. what an idiot. furious because I have to go somewhere credible to get legible testing done...from a real doctor not someone that graduated with chat gpt.

This was my first visit to a physical therapy facility. Warm Springs has both outpatient and…read moreinpatient care. I was seen relatively fast, considering that there was a pile of paperwork to sign. Amanda was my P.T. She was good, and properly diagnosed a separate issue when I became unresponsive. I was sent to the E.R. and she prepared quick notes to accompany me when I went across the street to Ascension Seton Hospital. The parking at Warm Springs is adequate. I found the staff to be helpful.

The ladies at the outpatient clinic are fantastic! They make everyone feel at home and really care…read moreabout taking care of you, but also appropriately pushing you to strive for your best self while getting better. Insurance was challenging, but we got through it!

The new staff is rude. Had a virtual appointment but never got a call to start it. Tried to call…read morethe office but they were having phone problems all that day. When I finally got ahold of them a few days later I was told i would be charged a fee for missing appt. when i was there waiting for them to call. I was told i was a liar.

my whole family are patients of this Medical Group, we love them, very helpful, they listen to your…read moreneeds, yes the front desk staff could be more caring, but overall we are happy with them.

I was feeling lightheaded today at work. Came in to Ally and got immediate help. They are very…read moreattentive and helpful. The amount of time spent on "getting down" to the root of the issue was impressive! They ran an EKG and hemoglobin assessment, among other measures. I felt seen and heard by Doctor Smigel. Never felt hurried or like what I was saying was taken into consideration. Shannon at the front was great. She even sat with the to confirm my information, since I was lightheaded. Thank you Ally!!!

Our family has trusted this facility for our medical needs for several years, historically…read morereceiving outstanding service--particularly from Shannon at the front desk, who has always set a high standard of care. Unfortunately, our experience on Saturday, September 15, 2026, at approximately 3:45 PM, was highly disappointing and uncharacteristic of our previous visits. Upon entering the facility for care we who are African American--were filling out intake paperwork alongside a Caucasian couple. Without any prior inquiry into our insurance status, the receptionist abruptly informed us that the facility does not accept CHIP or Medicaid. This statement was directed exclusively to us, while the other couple was not subjected to the same screening.This premature assumption was both unprofessional and offensive, creating a strong impression of racial profiling and a presumption regarding our financial or insurance status based solely on our race.While we have always valued the medical care here, this targeted interaction represents a significant lapse in professional standards. Frontline staff require comprehensive training in equitable patient intake procedures to ensure every individual is treated with identical respect, dignity, and impartiality. This experience has severely compromised our trust in this facility, and we are reconsidering whether we will continue to utilize or recommend your services to our network. This is a huge disappointment for us.