These guys are amazing! They figured out a way to get to our challenging location, and cheerfully…read moretackled more than 25 years of waste with optimism and without judgement, when no other company would even try. They are friendly, respectful, courteous, knowledgeable, enthusiastic, and thorough, and they are solution-oriented problem-solvers. They are superheroes who saved us from a seemingly unsolvable nightmare, after so many others refused to help us at all. Whether your tank is a challenge or not, we highly recommend you reach out to Green Latrine. When we bought our home in 2000, we were assured that the septic tank had just been pumped because it was a required step before transferring ownership. The prior owners marked the location of the tank lids with metal stakes, and told us to make sure to remember where those were, for future servicing. We had never had a septic system before, but we learned that they should be pumped every few years. Over the last 25 years, we called MANY septic companies to arrange for service, but they all failed to ever come out -- some would cancel, some would not return calls, some agreed to get us on the schedule but instead would ghost us altogether. In December of 2025, after 25 years of being unable to get the tank pumped, our toilets and showers stopped draining, and we had to try again to persuade ANYONE to help us. No one would even come help us locate the tank lids. We called company after company, and this time we discovered that apparently our steep, rural easement road was too treacherous for any of them to attempt to drive up with a heavy waste-tank truck. We spent an entire month using a camping bucket toilet in our bathroom, and showering at friends' houses, because all our water use was backing up into the house, and we had lost all hope of ever getting our plumbing working again. Finally, one septic company, who said that their own truck was too big to navigate our easement road, recommended we call Green Latrine because, although they primarily handle portable construction and event toilets, they also do septic pumping and that their smaller-capacity trucks might be able to make the climb. The referring company warned us that with a completely overfull septic tank, a small truck might need to make two separate trips, and we should be prepared to pay full price for two separate service visits. When we called Green Latrine and explained the challenges to drive up our road, Paul Brown, the operations manager, said he thought his team might be right for the job. Doing something challenging and different could be a great change of pace, and he was pretty sure team member Matt White, their guru driver, would be thrilled to give our road a try. Matt can maneuver their trucks, even the larger ones, into the most complicated areas. Paul told us he would consult with his team to decide if they would tackle our road. When Paul called back, he said they could come on Saturday, only a couple of days later, and that Matt wanted to come along for the adventure even though it was his day off. They wanted to save us money, so instead of multiple visits, the plan was to bring both a large truck and a small one, and then empty the small tank into the larger truck that was left downhill, if a second round was needed. Despite Matt's best efforts, our road was, indeed, too difficult for the big truck, so Tim Brown skillfully navigated the small truck up the easement. Whenever we had plumbing issues in past homes, the plumbers would make comments about the waste, and express disgust, and we always felt embarrassed. Now we had 25+ years of waste, and a tank that was 20 years overdue for service, so we braced ourselves for negative judgement. But instead, these guys were cheerful and chipper, and interested in the opportunity to see how a long-standing accumulation is different from their more routine appointments. We asked a lot of questions about how the tank functions, and how their equipment worked, as well as general conversation. At the end of the day, our septic tank was empty, and our fears were remedied. We won't have waste backing up into the house anymore. And now we know who to call for the next periodic service. We are extremely grateful and impressed with Green Latrine, and their team's work ethic and willingness to tackle this challenge we had no way to solve.

They came out to dump our brand new trailer 3 or 4 times and broke the dump so now we can't use it…read moreand they refuse liability even though they are literally the only ones to have ever touched it