The food service is terrible. It has increasingly gotten worse the last six months. But when they…read morelist a grilled ham and cheese and you get ground Han and a spoonful of grated cheese on plain bread it's awful seeing elders fed this way

My sister went to Borgess Gardens for rehab. She has among other medical issues CHF (congestive…read moreheart failure) which means she requires a low sodium diet. There is no Dietitian on staff to make recommendations for her or any other clients. "Everyone eats the same foods" is what I was told. Needless to say she retained a lot of fluid that creates life threatening issues. From talking to others a lot of rehab / skilled nursing facilities are like this so be diligent and do your homework. The building is newer than other places, well maintained, staff is good for the most part. Upon discharge we were instructed that she needs to wear compression socks. During her stay staff never put any on my sister. Makes no sense.

We are very satisfied with our care giver, Sofia, for my mother-law. She is prompt, knows exactly…read morewhat she needs to do, and does her job well. She is professional when my mother-law is confused or irritatable. My mother-in-law feels comfortable with her around. We also appreciate them trying to find the right care giver to their clients!

I have worked with Home Sweet Home caregivers and staff for almost a year, since my partner got…read moreCovid and was hospitalized and had to undergo rehab. I have found them to be kind, empathetic and caring. I would recommend them to anyone in need of someone for in-home care of their loved ones.

Hopefully our experience will save another family from frustration and wasted time applying at…read moreHawthorn Landing at Heritage Community Kalamazoo. Heritage Community Kalamazoo is comprised of different buildings, each with their own level of comfort and care. We can only speak to our experience at Hawthorn Landing, which is the mid- to low-income assisted living facility. Hawthorn Landing initially checked all of our boxes. Clean, safe, uplifting community with good reviews Availability of high quality care now and in the future all on one campus - assisted living, memory care, acute rehab, skilled nursing, hospice, etc. A guarantee via the "Benevolent care program" that even when our dad's money runs out, that he will be able to remain in the home he's made with the community he's built Everything looked great, but then the Red Flags started flying: Red Flag #1: Zero Financial Transparency - We asked for more information about the solvency of the "Benevolent care program" and were told that they don't share that information. Which is odd, because as a charitable trust, this info is publicly available. IRS.gov / Charities and Nonprofits / Tax Exempt Organization Search via their EIN: 38-2775795 Red Flag #2: Trust Me Bro - In order for our dad to be accepted at Hawthorn Landing and, to our understanding, for him to be eligible for financial assistance via the "Benevolent care program" we had to demonstrate that he had savings and income that would enable him to pay full price rent of $4.5K for at least 5 years. The financials passed and we asked that Hawthorn Landing provide something in writing stating that, having demonstrated financial solvency, that our dad is eligible for financial assistance via the "Benevolent care program". Sales and Finance told us "not to worry about that" and "that's not how we do business" and "we can't make changes to the current contract" and basically, trust me, bro. Saying that your organization is committed to supporting its residents, and that you all review resident needs on a case by case basis is all well and good, but 5 years down the road those are empty promises by someone who no longer works here. Contracts hold folks accountable - so why they don't have one for the "Benevolent care program" for Hawthorn Landing residents? Red Flag #3: Month-to-Month - Regarding contracts, the only contract that the resident / family signs with Hawthorn Landing is a month-to-month rental agreement. Meaning that if Hawthorn Landing should ever need to evict a resident, or residents, they can do so with little to no notice. Found old Google reviews, which sound like Heritage Community Kalamazoo has done at least one mass eviction a few years ago. There is nothing preventing them from doing this again. Red Flag #4: Non-smokers only - On our initial tour, Sales told us that our dad could continue to smoke, just as long as he did so off-campus. We had begun making arrangements to get our dad a Rascal so that he could scoot off campus to light up. A few weeks later, a Care Coordinator met with our dad IRL and said that unless our dad committed to quitting smoking, Hawthorn wasn't the right place for him. We discussed this with our dad and he was on board with quitting. We told Sales who then moved the goalpost again - Dad committing to quit isn't enough, he would need to quit smoking in earnest over the next 30 days, then they will re-assess him and evaluate how his smoking cessation was progressing, and then they would decide if they would accept him or not. So, over the course of one week, our dad and our family experienced whiplash - Dad can smoke, Dad needs to quit, Dad needs to prove he's tobacco free (?). What? Red Flag #5: Toxic Work Environment and Stonewalling - After the whiplash, Sales offered to arrange a call between our family and the Executive Director and Care Team to provide details and requirements for our dad's smoking cessation. But the Executive Director sent an email to Sales stating "I thought I made myself perfectly clear, we will reassess after a month," and said that she had no desire to speak with us. Wow. UPDATE: The Sales Director did reach out to apologize and offer an olive branch saying that he can get the ED to talk with us., but frankly, the bloom is off the rose. There have been so so so many red flags, we can't in good conscience overlook all of these glaring issues and put dad into a place that's this much of a mess. We just hope that our experience helps other families considering a move here to avoid confusion, miscommunication and lost time. And we hope that publicly posting our experience will get the attention of the board of directors and leadership team at Hawthorn Landing at Heritage Community Kalamazoo regarding the systemic and structural failures present in their system.

From the owner: The difference with Heritage Community Homecare is our approach. All nurses and caregivers are…read moretrained in engaging clients with warmth, patience and dignity.

Hopefully our experience will save another family from frustration and wasted time applying at…read moreHawthorn Landing at Heritage Community Kalamazoo. Heritage Community Kalamazoo is comprised of different buildings, each with their own level of comfort and care. We can only speak to our experience at Hawthorn Landing, which is the mid- to low-income assisted living facility. Hawthorn Landing initially checked all of our boxes. Clean, safe, uplifting community with good reviews Availability of high quality care now and in the future all on one campus - assisted living, memory care, acute rehab, skilled nursing, hospice, etc. A guarantee via the "Benevolent care program" that even when our dad's money runs out, that he will be able to remain in the home he's made with the community he's built Everything looked great, but then the Red Flags started flying: Red Flag #1: Zero Financial Transparency - We asked for more information about the solvency of the "Benevolent care program" and were told that they don't share that information. Which is odd, because as a charitable trust, this info is publicly available. IRS.gov / Charities and Nonprofits / Tax Exempt Organization Search via their EIN: 38-2775795 Red Flag #2: Trust Me Bro - In order for our dad to be accepted at Hawthorn Landing and, to our understanding, for him to be eligible for financial assistance via the "Benevolent care program" we had to demonstrate that he had savings and income that would enable him to pay full price rent of $4.5K for at least 5 years. The financials passed and we asked that Hawthorn Landing provide something in writing stating that, having demonstrated financial solvency, that our dad is eligible for financial assistance via the "Benevolent care program". Sales and Finance told us "not to worry about that" and "that's not how we do business" and "we can't make changes to the current contract" and basically, trust me, bro. Saying that your organization is committed to supporting its residents, and that you all review resident needs on a case by case basis is all well and good, but 5 years down the road those are empty promises by someone who no longer works here. Contracts hold folks accountable - so why they don't have one for the "Benevolent care program" for Hawthorn Landing residents? Red Flag #3: Month-to-Month - Regarding contracts, the only contract that the resident / family signs with Hawthorn Landing is a month-to-month rental agreement. Meaning that if Hawthorn Landing should ever need to evict a resident, or residents, they can do so with little to no notice. Found old Google reviews, which sound like Heritage Community Kalamazoo has done at least one mass eviction a few years ago. There is nothing preventing them from doing this again. Red Flag #4: Non-smokers only - On our initial tour, Sales told us that our dad could continue to smoke, just as long as he did so off-campus. We had begun making arrangements to get our dad a Rascal so that he could scoot off campus to light up. A few weeks later, a Care Coordinator met with our dad IRL and said that unless our dad committed to quitting smoking, Hawthorn wasn't the right place for him. We discussed this with our dad and he was on board with quitting. We told Sales who then moved the goalpost again - Dad committing to quit isn't enough, he would need to quit smoking in earnest over the next 30 days, then they will re-assess him and evaluate how his smoking cessation was progressing, and then they would decide if they would accept him or not. So, over the course of one week, our dad and our family experienced whiplash - Dad can smoke, Dad needs to quit, Dad needs to prove he's tobacco free (?). What? Red Flag #5: Toxic Work Environment and Stonewalling - After the whiplash, Sales offered to arrange a call between our family and the Executive Director and Care Team to provide details and requirements for our dad's smoking cessation. But the Executive Director sent an email to Sales stating "I thought I made myself perfectly clear, we will reassess after a month," and said that she had no desire to speak with us. Wow. UPDATE: The Sales Director did reach out to apologize and offer an olive branch saying that he can get the ED to talk with us., but frankly, the bloom is off the rose. There have been so so so many red flags, we can't in good conscience overlook all of these glaring issues and put dad into a place that's this much of a mess. We just hope that our experience helps other families considering a move here to avoid confusion, miscommunication and lost time. And we hope that publicly posting our experience will get the attention of the board of directors and leadership team at Hawthorn Landing at Heritage Community Kalamazoo regarding the systemic and structural failures present in their system.