Marie, Frank and America = the ultimate trio butlers to have during your stay…read moreWe ran into Marie more often and absolutely just loved her warmth and hospitality Everything here is everything you need. From beautiful sunrise to sunset, it's a must come. Mercado Buffet - (as pictured) the woman who was there everyday when I was there, was the bomb! Made tacos so promptly and they were so yummy. Definitely I looked forward to every morning! Habanero - Rafael M., we saw him on our last day. But never have I ever seen anyone so hard in such hot weather and be grateful to meet, greet, serve so many people and still put a smile on his face. If we went the beginning of our trip, I don't doubt we would have been there every single day because of him! The Spa - CESAR! Sofia and Sara are the people you need to cross paths. Cesar is the one who got us in. Never did he rush us, he wanted us to enjoy our time at the pool and he circled back with kindness. And that's the only reason why we committed to the spa! Sofia and Sara were our people at the Spa, and boy did they put in work! I felt so relaxed and decompressed at the end of our trip because of them!!! Tradewinds - Araceli, the one who made our last day special. I told her it was our last day, and she brought the whole staff to sing and had us wear a big sombrero! It was so heartwarming and it made my heart sink, and did not make me want to leave!! The French restaurant is also a must! Loved the potato leek soup and the lamb rack. The Italian restaurant had amazing cheese mushroom pizza! I've been to Hyatt Los Cabo's, and the one thing Cancun didn't have was to go boxes due to regulations. The dolphins are such a cute thing to wake up to and was such a nice thing to do for family and people! We stayed at the Turquoise building. Loved the bath outside the room! It was my birthday, and my boyfriend and the staff really made it beyond special. From roses to balloons, to cards, to the simplest reminder of all them knowing it was my birthday and wishing me the best. You will hear a lot of, welcome family or hi family. And by the end of the trip, you will really feel that they really did become your family. 100/100 recommend this place!!!

I visited this lovely resort for my cousin's wedding and had a ball. This resort sits right on the…read morebeach and even has a dolphin encounter right on the premises. There are several restaurants with different cuisines and lots of fun activities throughout the day. The staff is so kind and accommodating, and my suite was beautiful. There are several different activities every day to meet everyone everyone's need from kids to adults. This place is ADA friendly and has a lot of water activities to choose from.

I would give 100 stars if I could!!! I have been meaning to write a review for this great company…read morethat helped make my wedding an absolute dream. Prior to getting married, I was glued to a show called "Platinum Weddings". The wedding that caught my eye involved a cave reception in a Mayan ruin...The cave was surrounded by crystal blue water and it could fit up to 400 people or still be intimate enough for 75. I made it my quest to find the coordinators for this event. I found SOLEN, the "Event Masterminds"...and what a gem of a find. I spoke with Claudia Alanis Rios who immediately won me over. She is very professional, honest, sweet, detail-oriented, loves her job and is extremely creative. She takes your ideas and makes them a reality greater than what you could have ever imagined. She surprised me with extra little perks that she knew would just melt my heart, never charging me an extra penny and just doing it because she knew it would add a special touch. She helped me with ideas that I never knew were even possible. The biggest perk is that she studied in San Diego, she is a chef and a wine aficionado. She speaks perfect english and has impeccable taste. Planning a wedding in Mexico from the US is very difficult, especially when you want something that is a little non-conventional and unique (like a cave wedding). You don't know vendors, you can't really strike a bargain from afar and you want someone like a David Tutera that you can trust to just make it all happen. I never stressed. Claudia kept me posted almost daily about all the details...and she stressed for me. I only traveled to Mexico once for a food tasting and to pick table settings and flowers....the rest which included: coordinating lodging for all of my guests, airport travel, shuttles to the wedding, rehearsal dinner, cocktail party, post-wedding catamaran snorkeling cruise....was all handled by SOLEN and if you can believe it...the amount of money that I spend for one week in Mexico for the wedding, my family's travel, their hotel stay and post wedding fun was equivalent to what I would have spent for a one day wedding in Los Angeles. I can go on and on. Contact them if you are considering getting married essentially anywhere in Mexico, they have contacts everywhere. Best part about it, they don't just coordinate weddings...they are the "go-to" planners for many corporate events & concerts. They recently coordinated all the events for "Bachelor in Paradise" which took place in Tulum. You will not be disappointed. -Elena

I cannot recommend this hotel more highly. It's the best experience I've ever had at an all…read moreinclusive hotel. At the end of my stay, I did not want to leave. Sometimes all inclusive hotels can feel gimmicky, like being on a cruise ship or something. This was not that at all. This was a high end experience from start to finish. The hotel service and facilities are impeccable. I was blown away by the care they take to tend to each guest. I was only there for a few days and people took the effort to learn my name and my personal preferences. To start, the room was incredible. I stayed in a suite and it had a juccuzi right inside the room and an ocean view with a hammock. The room also came with a mini bar which was restocked daily (although you could also call and request anything at any time). Every day they had a different schedule of activities for guests with quality entertainment (not tacky acts). They had all all white party with a circus one day which was fun, a foam party, bull riding and more. The food deserves its own review. It exceed my expectations by a lot. They had several food options to choose from, including an Asian restaurant, a Mediterranean restaurant, a mexican restaurant a cafe and a global buffet. The restaurants were all open extended hours until 10 or 10:30 so there were always food options available. The global buffet did different themed dinners every night. Of the restaurants, I liked all but I'd say the Mediterranean was the most high quality. The preparation and taste was on par with any top NYC restaurant. The octopus dish was especially memorable. Second favorite was probably the Mexican restaurant. They have a chef from Oaxaca who makes a great mole. At each restaurant, the managers always made an effort to stop by my table to make sure I had what I needed. The employees genuinely care about serving you and they do it gladly. Sometimes you go to places where the employees are disgruntled or have a bad attitude. Not the case here at all. Everyone seemed generally happy and in a good mood. It felt like most of the people here were celebrating something, whether a bachelorette party or birthday, but it didn't feel overall raucous or anything. They had a silent disco one night and I think that also helped with any potential late night noise issues. I was really impressed with how well curated the schedule of activities was. Additionally, the hotel was very clean. When I first got in, people were mopping. They're constantly changing pool towels that are left out. Everything was spotless. The sheets were crisp and white. My room was changed to my liking. No complaints. One of the better places I've stayed. I would definitely come back in a heart beat. I loved it here!

Of course. I only added Eddie into the service section and left everything else the same…read more I have gone back and forth on writing this review because there are so many things this resort does well, but overall my experience did not quite match the expectations I had from previous Hyatt stays. This was not my first visit to Hyatt Zilara Cancun and it was actually my amazing experience here in 2019 that started my loyalty to Hyatt. I am currently a World of Hyatt Discoverist member, and after my first visit to Zilara, we loved the Hyatt experience so much that we chose Hyatt Ziva for our vow renewal in 2022. Because of that, returning to Zilara was something I had looked forward to for years. First, the staff at this resort deserves so much recognition. My concerns are not a reflection of the employees because the service was consistently excellent throughout our stay. From before we even arrived to our final day, everyone we interacted with was friendly, welcoming, and genuinely wanted guests to have a great experience. Before our trip, Eddie reached out as our concierge and was extremely helpful in making sure we were prepared for our stay. He helped coordinate our spa services ahead of time and assisted us with securing a late checkout, which made our trip much smoother and more relaxing. At check-in, Luis helped us on the World of Hyatt side and was wonderful. He explained the changes and additions to the resort, helped us understand reservations, and made sure we had the information we needed. Throughout the resort, the service remained consistent. Even when I had a meal I didn't enjoy, a staff member at the teppanyaki restaurant was genuinely concerned, offered alternatives, and wanted to make it right. That level of care stood out. Our room was excellent. We stayed on the fifth floor in a corner room and it was clean, spacious, and comfortable. The bed was fantastic, and I loved the pillows so much I am actually trying to find out what kind they are so I can buy them for home. The bathroom was great, especially the mirror with multiple lighting options. The shower had great water pressure and plenty of hot water, which I always appreciate. The only thing I personally missed was having a bathtub, but overall I had no complaints about the room. The resort itself is beautiful and extremely clean. The pool area is relaxing with comfortable chairs, and it was never difficult to find a place to sit. The atmosphere is definitely more quiet and relaxing rather than a party environment, which can be a positive depending on the type of trip you want. The beach was well maintained, especially considering the seaweed situation during our visit. The staff worked hard to keep it cleaned up, and the things outside of the resort's control, like weather and ocean conditions, did not impact my opinion. The spa was absolutely phenomenal and I wrote a separate review specifically for that experience because it deserves its own recognition. The gym was also impressive for a resort gym. There was plenty of equipment, treadmills, a stretching/yoga space, and even a Pilates studio. I was hoping to participate in Pilates, but the class filled up quickly. I thought the fitness offerings were a nice addition. Where this stay fell short for me was the food. At an all-inclusive resort, the food experience is such a huge part of the overall value because you are eating every meal on property. When we visited in 2019, one of our favorite memories was eating at Pelicanos by the pool, so we were excited to return there first. We knew things had changed since our last visit, but unfortunately the quality and options did not feel the same. We tried several restaurants, and while the service was always great, the food itself was disappointing. The Italian restaurant felt very bland overall, although the bread service and tiramisu were enjoyable. The cacio e pepe and pasta dishes did not meet expectations. The teppanyaki experience also was not what I expected. I was hoping for more of a traditional hibachi-style experience, and the meat quality was disappointing. The buffet was fine, especially breakfast, but nothing really stood out. Room service was quick and the staff was friendly, but again the food itself was not something we loved. My favorite treat on property ended up being the ice cream at the coffee shop. The biggest thing I missed was having easy poolside food options. When I'm at an all-inclusive, I love being able to relax by the pool and grab things like quesadillas, ceviche, or small bites without stopping the pool day. The lack of that type of experience was probably my biggest disappointment. Drinks and pool service were great, and the staff did a wonderful job checking on guests. I personally don't drink alcohol, but it was clear they were attentive with beverages. Entertainment was limited compared to some other all-inclusive resorts. There were some activities and a few performances, but not the larger

I booked my trip through Costco Travel and ended up getting an unbelievable deal, so I already…read morearrived feeling good -- and the resort definitely delivered. The staff is genuinely friendly, always smiling, and quick to help with anything. Casa Madre became my go‑to spot for breakfast. Tons of options, fresh food, and something for every mood. After that, I'd swing by the coffee shop, which surprised me in the best way. They don't have the fancy frappes or over-the-top drinks, but their "Special Coffee" (fresh coffee mixed with cinnamon and honey) is perfect. Simple, warm, and honestly better than anything blended. For lunch, the taco stand and the Mediterranean spot right next to it were both solid choices. The chicken was super soft and flavorful -- exactly what you want when you're grabbing something quick between pool time. Dinner was where the resort really shined. Delphini had an incredible ocean view that made the whole meal feel special. And the Japanese hibachi night was a blast -- great food, fun show, and it totally hit the spot. Overall, I loved my stay. Great value, great food, great people. Would absolutely come back.

Stayed here for a short stay of 3 nights. Plenty of time to experience most of the restaurants,…read morepool and beach area. Been to several other resorts so a bit of comparison there. In general very friendly staff, and got to know several employees. Many will also remember your name. David by the adult pool was great. Definitely need to take stake on pool side chairs in the morning. We reserved cabana before we arrived. Online Marriott Experience app makes it easy reserve dinner and other things! They have several options of the usual themed restaurants. Casa Madra is the Mexican one and probably the least interesting, there were was an odd lack of salt on the chips and food :-) The Japanese combo restaurant (sushi and hibachi) appears confusing to customers and staff :-) Much of the sushi related menu appears to have an additional cost. I was told that the California Roll roll was extra, but the sashimi platter had a roll? The Diakon Maki was great. No chopsticks available for some reason close to closing? Hibachi was okay but I was missing the "yum yum sauce" :-) The unique beach side Delphina restaurant is probably the best and have some good dishes. Had a great red snapper catch of the day at the Hana restaurant. Two restaurants double for buffet style breakfast serving. The one at the Mexican restaurant is open to the outdoors, but they have hawk trainers to keep the birds away :-) The Champions sport bar is out by the main entrance door to the left. Open 12m to 12am. Damien is great. Pro tip: get a latte from the main lobby and top off with Bailey from the sports bar before the lobby bar opens at 4pm : Janssen has some cool tricks and drinks at the lobby bar :-) Very clean, staff of all levels picking up things everywhere. There is turn down service here, which I wasn't expecting. Large number families with kids, which didn't brother us. Count on a destination wedding party over a weekend stay :-) Coming here between the two US holidays (Thanksgiving & Xmas) there is a dip of occupancy to around 50% it appears. All in all positive and not a bad place to burn your Marriott points in my mind. It may not be a high-end all inclusive resort but will fit many just fine :-)

Excellent staff & service! From the greetings received upon arrival to the prompt handling of our…read morebags yo our room to the nightly turn down of our bedding. These folks do it all and with a smile! All-inclusive resort located right on the beach. Heated pools, various restaurants, spacious rooms. Would definitely iteitbstay here again!

Grand Fiesta Americana Cancun completely exceed my expectations. From the moment we arrived, the…read moreservice was warm, professional, and truly top tier. The staff was always nearby, attentively anticipating our needs and checking in seamlessly to ensure we have everything we could possibly want, creating a refined and personalized luxury experience throughout out stay. The property itself is stunning- beautiful ocean views, though it is an old property but is well maintained. Our room was spacious and had breathtaking views of the turquoise Caribbean Sea. The food was another highlight. With multiple onsite restaurants. Vina del Mar was perfect for starting the day- it serves breakfast lunch and dinner and offers mexican and international cuisine . Outdoor sitting was beautiful. All other restaurants would need reservations- and we tried Chianti Trattoria Italiana - serving Italian cuisine and had elegant atmosphere. La Joya- serving authentic Mexican cuisine with incredible presentation. With its prime beachfront location, relaxing pools, outstanding dining options, and exceptional service, Grand Fiesta Americana Cancun delivers a truly luxurious experience. I would absolutely recommend this resort and would love to stay here again.

We stayed here for a few nights. Unfortunately, our flight got canceled, and we got in a day late…read more While I totally understand why, they wouldn't accommodate us by pushing our stay back a day. Update: we've come back a couple more times. We have had good experiences every time we have come here. The kids find the slide boring after a couple rides. They have some activities during the day stuck a beach volleyball that is fun.

DO NOT STAY HERE! We stayed at The Westin Lagunamar Ocean…read moreResort Villas & Spa expecting a high-end experience and got the exact opposite. We arrived late and asked for bottled water, and were told to just drink the sink water... in Mexico. That alone set the tone. I also repeatedly emailed our concierge for assistance and received no response whatsoever. Our room smelled like mold, and the sheets were damp. Housekeeping replaced them, but the odor and overall condition never improved. Not what you expect at this level. Then it got worse. We had two rooms, one at this hotel and one at a neighboring hotel where a large group of our family was staying. That other hotel requires wristbands, which we had, so security here assumed we didn't belong, even though we had rooms at this property. At the pool, they approached us publicly and repeatedly questioned us, over and over, in front of everyone. No attempt to verify privately, no discretion, just standing over us and making a scene. It was humiliating. Then it happened again. While checking out, we crossed back onto this property to retrieve our luggage that they were holding. Security stopped us again and treated us like we were doing something wrong, only to confirm, once again, that we were legitimate guests. Two separate incidents. Same behavior. The level of aggression and lack of professionalism from security is completely out of control. This is not how paying guests should ever be treated. This wasn't just a misunderstanding, it was a failure in how guests are handled, and it happened more than once. We will never stay here again.

We, together with 2 other families went to Krysal Cancun to celebrate my daughter's birthday last…read moreNov. 8-13. The hotel is ok. I will say 3.5 stars and not as luxurious and exclusive as the hotels we are used to going (Great parnassus (Seadust), Grand Sirenis, Villa palmar, Garza Blanca, Serenade(Punta Cana). Rooms are ok, food selection limited. There is no entetrainment and the lobby for night gathering is very small and most of the time, the bar couldn't keep up. If there's one thing, it would be the beach as they have the best beachfront and calm water of all the resorts we have been to. Where it went south for us is when we attended the the presentation by the mexican Elvis - Carlos David Ruiz, and was offered the Eskape by Krystal which in one word is just based on a big lie to get you to buy. To summarize, the membership will give you access to the eskape by krystal platform where you can get exclusive deals and promises the following: 1. They will hand out flyers showing 5 star hotels such as Hard Rock, Nickelodeon, Marriott, Hilton, Disney, etc.. offering a 1 wk stay for members, any room type any time at $499.00 or less, guaranteed! 2. A $1500 annual credit that you can use for ANY BOOKING - hotels, trips, vacations, airfare, cruises.. 3. Gives you cruise certificates for two that you can use by activating the certificate for $99.00 ALL IN! These are all LIES. First you won't have access to the site until they process your application. Total contract price is $4,000.00. So we paid a downpayment of $1925.00 on site ($1475 d/p and $450 for cost of contract), then another $500 after a week or 2 for the platform and the remaining $1575.00 paid monthly for 1 yr. Basically by the time you get to review the platform, you would have been back to your home country and already would have paid the minimum $2425.00. Once you are in, here's where the lies get uncovered: 1. The $499 will not be for all the hotels in the platform. The hotels they have on the fliers are not even affiliated with krystal. There are select $499 hotels but these are the 1-2 star hotels / motels in places where nobody even goes for a vacation. You will find better deals on tripadvisor, booking.com, hotels.com and other free sites. 2. The annual credit can only be applied on bookings pre-selected by the platform. You do not have a choice! It's mostly available for redemption on hotels that are inflated 2-3x more than how much it would cost on the site or external sites! 3. The cruise certificate is yet another scam! You will have to pay $99.00 to activate your certificate. What this gives you is the ability to access another platform to see what discounted cruises you can avail of if you want to go on one! So they basically sell you another platform! I have been back and forth with Ivan Flores about how their sales associates blatantly lie on their presentation but they will have a boxed answer for everything insisting the fine prints and that they don'e honor the fliers or any other verbal promises. This is how they run their business. No business ethics whatsoever. I don't expect to see that money be refunded but we have stopped future payments and disputing the charges with our card company. Additionally, we have submitted a formal complaint with PROFECO. If I can save 1 or 2 people from buying this package, then I would have done my job. lessons learned, if it's too good to be true, it probably is STAY AWAY! 2 Stars (could have been better if the people presenting these packages were a tad honest)

This place looks nice on the outside but it is disgusting in the room. The door is 2 inches higher…read moreso bugs could come in. Shower door is halfway. You must ask for towels in some rooms they don't have it there already.