I would give 100 stars if I could!!! I have been meaning to write a review for this great company…read morethat helped make my wedding an absolute dream. Prior to getting married, I was glued to a show called "Platinum Weddings". The wedding that caught my eye involved a cave reception in a Mayan ruin...The cave was surrounded by crystal blue water and it could fit up to 400 people or still be intimate enough for 75. I made it my quest to find the coordinators for this event. I found SOLEN, the "Event Masterminds"...and what a gem of a find. I spoke with Claudia Alanis Rios who immediately won me over. She is very professional, honest, sweet, detail-oriented, loves her job and is extremely creative. She takes your ideas and makes them a reality greater than what you could have ever imagined. She surprised me with extra little perks that she knew would just melt my heart, never charging me an extra penny and just doing it because she knew it would add a special touch. She helped me with ideas that I never knew were even possible. The biggest perk is that she studied in San Diego, she is a chef and a wine aficionado. She speaks perfect english and has impeccable taste. Planning a wedding in Mexico from the US is very difficult, especially when you want something that is a little non-conventional and unique (like a cave wedding). You don't know vendors, you can't really strike a bargain from afar and you want someone like a David Tutera that you can trust to just make it all happen. I never stressed. Claudia kept me posted almost daily about all the details...and she stressed for me. I only traveled to Mexico once for a food tasting and to pick table settings and flowers....the rest which included: coordinating lodging for all of my guests, airport travel, shuttles to the wedding, rehearsal dinner, cocktail party, post-wedding catamaran snorkeling cruise....was all handled by SOLEN and if you can believe it...the amount of money that I spend for one week in Mexico for the wedding, my family's travel, their hotel stay and post wedding fun was equivalent to what I would have spent for a one day wedding in Los Angeles. I can go on and on. Contact them if you are considering getting married essentially anywhere in Mexico, they have contacts everywhere. Best part about it, they don't just coordinate weddings...they are the "go-to" planners for many corporate events & concerts. They recently coordinated all the events for "Bachelor in Paradise" which took place in Tulum. You will not be disappointed. -Elena

I always find things around Cancun to be overly touristy to the point of being tacky. This place…read moreis the opposite! Clean, elegantly laid out, friendly host and a very cool cenote. We had a group of 11 family members and rented the entire place for the day. There are several comfortable areas to relax and socialize with chairs, hammocks, swings. They arranged a catering service that provided a great Mexican lunch, plus you can bring your own food and beverages. Everyone enjoyed this special place.

From the owner: A sanctuary to reconnect with what matters most--you, your loved ones and the natural environment…read more Open for private events including family reunions, weddings and special events. Reservations required. Sorry no walk-ins.

I cannot recommend this hotel more highly. It's the best experience I've ever had at an all…read moreinclusive hotel. At the end of my stay, I did not want to leave. Sometimes all inclusive hotels can feel gimmicky, like being on a cruise ship or something. This was not that at all. This was a high end experience from start to finish. The hotel service and facilities are impeccable. I was blown away by the care they take to tend to each guest. I was only there for a few days and people took the effort to learn my name and my personal preferences. To start, the room was incredible. I stayed in a suite and it had a juccuzi right inside the room and an ocean view with a hammock. The room also came with a mini bar which was restocked daily (although you could also call and request anything at any time). Every day they had a different schedule of activities for guests with quality entertainment (not tacky acts). They had all all white party with a circus one day which was fun, a foam party, bull riding and more. The food deserves its own review. It exceed my expectations by a lot. They had several food options to choose from, including an Asian restaurant, a Mediterranean restaurant, a mexican restaurant a cafe and a global buffet. The restaurants were all open extended hours until 10 or 10:30 so there were always food options available. The global buffet did different themed dinners every night. Of the restaurants, I liked all but I'd say the Mediterranean was the most high quality. The preparation and taste was on par with any top NYC restaurant. The octopus dish was especially memorable. Second favorite was probably the Mexican restaurant. They have a chef from Oaxaca who makes a great mole. At each restaurant, the managers always made an effort to stop by my table to make sure I had what I needed. The employees genuinely care about serving you and they do it gladly. Sometimes you go to places where the employees are disgruntled or have a bad attitude. Not the case here at all. Everyone seemed generally happy and in a good mood. It felt like most of the people here were celebrating something, whether a bachelorette party or birthday, but it didn't feel overall raucous or anything. They had a silent disco one night and I think that also helped with any potential late night noise issues. I was really impressed with how well curated the schedule of activities was. Additionally, the hotel was very clean. When I first got in, people were mopping. They're constantly changing pool towels that are left out. Everything was spotless. The sheets were crisp and white. My room was changed to my liking. No complaints. One of the better places I've stayed. I would definitely come back in a heart beat. I loved it here!

Of course. I only added Eddie into the service section and left everything else the same…read more I have gone back and forth on writing this review because there are so many things this resort does well, but overall my experience did not quite match the expectations I had from previous Hyatt stays. This was not my first visit to Hyatt Zilara Cancun and it was actually my amazing experience here in 2019 that started my loyalty to Hyatt. I am currently a World of Hyatt Discoverist member, and after my first visit to Zilara, we loved the Hyatt experience so much that we chose Hyatt Ziva for our vow renewal in 2022. Because of that, returning to Zilara was something I had looked forward to for years. First, the staff at this resort deserves so much recognition. My concerns are not a reflection of the employees because the service was consistently excellent throughout our stay. From before we even arrived to our final day, everyone we interacted with was friendly, welcoming, and genuinely wanted guests to have a great experience. Before our trip, Eddie reached out as our concierge and was extremely helpful in making sure we were prepared for our stay. He helped coordinate our spa services ahead of time and assisted us with securing a late checkout, which made our trip much smoother and more relaxing. At check-in, Luis helped us on the World of Hyatt side and was wonderful. He explained the changes and additions to the resort, helped us understand reservations, and made sure we had the information we needed. Throughout the resort, the service remained consistent. Even when I had a meal I didn't enjoy, a staff member at the teppanyaki restaurant was genuinely concerned, offered alternatives, and wanted to make it right. That level of care stood out. Our room was excellent. We stayed on the fifth floor in a corner room and it was clean, spacious, and comfortable. The bed was fantastic, and I loved the pillows so much I am actually trying to find out what kind they are so I can buy them for home. The bathroom was great, especially the mirror with multiple lighting options. The shower had great water pressure and plenty of hot water, which I always appreciate. The only thing I personally missed was having a bathtub, but overall I had no complaints about the room. The resort itself is beautiful and extremely clean. The pool area is relaxing with comfortable chairs, and it was never difficult to find a place to sit. The atmosphere is definitely more quiet and relaxing rather than a party environment, which can be a positive depending on the type of trip you want. The beach was well maintained, especially considering the seaweed situation during our visit. The staff worked hard to keep it cleaned up, and the things outside of the resort's control, like weather and ocean conditions, did not impact my opinion. The spa was absolutely phenomenal and I wrote a separate review specifically for that experience because it deserves its own recognition. The gym was also impressive for a resort gym. There was plenty of equipment, treadmills, a stretching/yoga space, and even a Pilates studio. I was hoping to participate in Pilates, but the class filled up quickly. I thought the fitness offerings were a nice addition. Where this stay fell short for me was the food. At an all-inclusive resort, the food experience is such a huge part of the overall value because you are eating every meal on property. When we visited in 2019, one of our favorite memories was eating at Pelicanos by the pool, so we were excited to return there first. We knew things had changed since our last visit, but unfortunately the quality and options did not feel the same. We tried several restaurants, and while the service was always great, the food itself was disappointing. The Italian restaurant felt very bland overall, although the bread service and tiramisu were enjoyable. The cacio e pepe and pasta dishes did not meet expectations. The teppanyaki experience also was not what I expected. I was hoping for more of a traditional hibachi-style experience, and the meat quality was disappointing. The buffet was fine, especially breakfast, but nothing really stood out. Room service was quick and the staff was friendly, but again the food itself was not something we loved. My favorite treat on property ended up being the ice cream at the coffee shop. The biggest thing I missed was having easy poolside food options. When I'm at an all-inclusive, I love being able to relax by the pool and grab things like quesadillas, ceviche, or small bites without stopping the pool day. The lack of that type of experience was probably my biggest disappointment. Drinks and pool service were great, and the staff did a wonderful job checking on guests. I personally don't drink alcohol, but it was clear they were attentive with beverages. Entertainment was limited compared to some other all-inclusive resorts. There were some activities and a few performances, but not the larger

Marie, Frank and America = the ultimate trio butlers to have during your stay…read moreWe ran into Marie more often and absolutely just loved her warmth and hospitality Everything here is everything you need. From beautiful sunrise to sunset, it's a must come. Mercado Buffet - (as pictured) the woman who was there everyday when I was there, was the bomb! Made tacos so promptly and they were so yummy. Definitely I looked forward to every morning! Habanero - Rafael M., we saw him on our last day. But never have I ever seen anyone so hard in such hot weather and be grateful to meet, greet, serve so many people and still put a smile on his face. If we went the beginning of our trip, I don't doubt we would have been there every single day because of him! The Spa - CESAR! Sofia and Sara are the people you need to cross paths. Cesar is the one who got us in. Never did he rush us, he wanted us to enjoy our time at the pool and he circled back with kindness. And that's the only reason why we committed to the spa! Sofia and Sara were our people at the Spa, and boy did they put in work! I felt so relaxed and decompressed at the end of our trip because of them!!! Tradewinds - Araceli, the one who made our last day special. I told her it was our last day, and she brought the whole staff to sing and had us wear a big sombrero! It was so heartwarming and it made my heart sink, and did not make me want to leave!! The French restaurant is also a must! Loved the potato leek soup and the lamb rack. The Italian restaurant had amazing cheese mushroom pizza! I've been to Hyatt Los Cabo's, and the one thing Cancun didn't have was to go boxes due to regulations. The dolphins are such a cute thing to wake up to and was such a nice thing to do for family and people! We stayed at the Turquoise building. Loved the bath outside the room! It was my birthday, and my boyfriend and the staff really made it beyond special. From roses to balloons, to cards, to the simplest reminder of all them knowing it was my birthday and wishing me the best. You will hear a lot of, welcome family or hi family. And by the end of the trip, you will really feel that they really did become your family. 100/100 recommend this place!!!

I visited this lovely resort for my cousin's wedding and had a ball. This resort sits right on the…read morebeach and even has a dolphin encounter right on the premises. There are several restaurants with different cuisines and lots of fun activities throughout the day. The staff is so kind and accommodating, and my suite was beautiful. There are several different activities every day to meet everyone everyone's need from kids to adults. This place is ADA friendly and has a lot of water activities to choose from.

Mendieta's is a 10-star caterer, but since Yelp will only let me post 5 stars, this will have to…read moredo. I recently took my entire family to Mexico for me and my husband's wedding, and 22 of us stayed in a beautiful villa and had Mendieta's recommended to us for catering Thanksgiving dinner. Our concierge gave us a list of 3-4 catered, but highly recommended Mendieta's, so we booked them. I had no idea just how big of a treat it would be to have Chef Maria, her husband and her team prepare our holiday dinner. I thought it would just be the food but it was so much more! They brought beautiful, Mexican table decor and place settings to make the dinner feel like a lush event. The details were everything! I also gave them a list of food allergies/restrictions and I was so glad that they happily accommodated all of them! And the food still tasted amazing! Now, on to the food -- simply incredible and delicious! They prepared it at our villa (it 'took them only 2 hours to get food on the table, which is amazing for the number of people we had!). We had their Real Mexican menu, which was family style, and included elote (corn), braised beef tacos, fish and rice, guacamole, salsas, and several other items that tasted delicious! A big plus for me was how pleasant and loving Chef Maria and the entire Mendieta's team was. They served us dinner, poured the wine we bought at the local store (all throughout the night), and gave us shots to celebrate the festive occasion! They also arranged the dining room tables and used tables from other parts of the house to set everything up so that all 22 of us could eat together. Man, what a treat! Their pricing is SO reasonable, and they also have menus for kids, as well as discounted prices of the adult menu for children. I'm OVER THE MOON with them and will definitely be back to have them cater our next trip to Mexico! Last thing - Chef Maria helped me pick the menu and was so lovely in all of our texts to help me mommy arrange everything and get the final details done. That was a huge relief since our wedding was that same weekend and my head couldn't take anymore planning! They worked so hard and were such great people...I couldn't have asked for more. My friends who stopped by for dinner said it was their favorite part of the entire trip - other than our wedding. Thank you Mendieta's!!!

Maria and Victor have the Michelin touch. They bring the perfect gourmet experience and joy to our…read moreprivate dinner. We had the Mexican experience of 11 dishes - all amazing but the highlights are Tinga de Pollo and Albondigas. They set up the table beautifully as if Four Seasons was hosting Cinco de Mayo. Lastly, the Mexican/Romanian couple is charming and interesting. They are simply delightful. An experience we will never forget and will seek to repeat when we return to Cancun.