Smooth, fast, clean, & drama free. First time flying with them & I'll NEVER do Southwest again…read more Such an amazing stress free experience & the customer service is soothing. Walked in & checked in within 4 minutes. There's no overhead compartments to battle with. Its a smaller plane meaning on and off boarding was a breeze. Yes, I recommend them !

Okay we have flown JSX a few times and so far every flight has had a major delay. The last time we…read moreflew our take off was delayed, and then they announced we needed to fly Oakland to refuel- 2+ hours late! Today we had a flight that was scheduled for 1:30 when we booked, sometime later the flight time was changed to 3:35 departure - okay we knew in advance. Then we board at 4:20 only to have an announcement that, once again - we had to fly to Oakland to refuel "due to the wind". WTF JSX? Convenience- yes, service in-flight - great! Reliability - sucks! If you need to be there on-time choose another airline or leave a day before

Dreamline provided us with excellent customer service! When another charter company's aircraft had…read morea mechanical issue, Dreamline came to our rescue. They provided us the perfect service solution via a promptly-positioned replacement aircraft and crew. Great thanks to the Dreamline team! We will definitely use them again!!

Kaiser Air is reliably one of the worst FBO's in the country despite their premium location and…read morehistoric name. The terminal is shabby and lacking even in nice restrooms or seating area. But as an aircraft owner and pilot, the front desk staff is surly and inattentive and often one arrives to a slow re-fueling process and it is not uncommon for one to arrive with no marshalling into the parking spot for aircraft even mid day. Car service access to the ramp or rental car placement on ramp is unreliable. If you can, land at San Jose or even Hayward for better service.

Luxury at its finest. You definitely get your money's worth here!…read more KaiserAir is a private jet company that allows customers to fly at their own preferences. Customers fly in the most luxurious planes with all their needs catered to. The customer service is great. Everyone is so kind and friendly! The planes itself are beautiful and so comfy! When flying on a regular plane, the seats are leather and you can angle the seat at almost any comfort setting! I know a lot of planes do that, but I guarantee their planes are much more comfy. Also there is private parking so you don't have to worry about your car. This type of private airline is extremely pricey, but if you want to fly in comfort and glam, this place is perfect. They truly respect privacy and the importance of customer service.

This is my favorite way to travel. No hassle and the simplest way to get on a trip. The lobby is…read morevery well maintained and fully stocked with complimentary snacks and beverages. The service is 100/10. We were helped my multiple people and were greater my multiple trying to help you with anything you need.

Update: Upon landing back in LA found that the wheel to my…read morevery pricey suitcase was completely broken. The plane does not hold very many people and for a semi private flight I would think better care would be taken. Still enjoyed the convenience but the replacement suitcase will cost more than both our flights.

I've flown with Pacific Coast Jet several times, and they're always great. The customer service…read moreteam is friendly and makes the whole process smooth and easy. The pilots are professional and friendly. The planes are clean, and I've always felt safe and comfortable flying with them.

From the owner: Pacific Coast Jet manages and operates the largest fleet of Northern California based private jets…read moreavailable for charter. With a primary base in Oakland, CA and satellite bases in Napa, CA, Sacramento, CA, and Hayward, CA , we offer easy access to a wide range of aircraft. Pacific Coast Jet has both a local fleet and access to more than 5,000 charter aircraft worldwide. Pacific Coast Jet will identify the right plane for your trip within our network, so your options are virtually limitless. Pacific Coast Jet provides all of the services and amenities that the most discerning client would expect in an exclusive jet charter experience. From the privacy of avoiding a main airport to the convenience of walking directly onto your flight on your time schedule, Wi-Fi equipped aircraft jets, to customized catering requests, Pacific Coast Jet ensures the ultimate in service standards for your private jet travel.

I flew from FT Lauderdale to Los Angeles o. MAY 23 2026, IT WAS A Family emergency…read more I paid $84.00 to upgade to a comfort seat. The TV was broken the entire flight, despite the reboot, everyones was working but mine. I sent an email to Jetblue, and requested a refund for the upgrade, and they were too cheap to refund $84.00 I felt it was bad customer service, and not a good faith move

This was my first time flying JetBlue, and unfortunately it was a terrible first impression…read more My flight into Charlotte was delayed about two hours because of severe weather, which I completely understand was outside JetBlue's control. My issue is everything that happened after we landed. The app shows the flight landed around 3:41 PM. I was seated in row 12, deplaned promptly, made a brief restroom stop, and was already heading toward baggage claim by 3:50. At 3:59, I ordered my Lyft because I was within a minute or two of baggage claim. JetBlue's own bag tracking shows my bag was unloaded from the plane at 3:59 and marked "Pick up at bag claim" at 4:05. The problem? My flight was never listed on the baggage summary board, never displayed on the carousel screens, and the JetBlue app never provided a carousel number. I immediately asked an employee for help and was sent back to Carousels 1 and 2. Still nothing. Another employee told me bags can take a long time, so I reasonably waited, assuming JetBlue had not started unloading my flight yet. Other flights were still showing on the screens and passengers were standing around waiting for their own bags. Eventually, after more than an hour of searching and asking for help, I found out my bag had apparently already been placed on a carousel, removed, and considered "left." Left WHERE? How exactly was I supposed to know where to retrieve it when JetBlue never provided a usable carousel assignment? There was no staffed JetBlue baggage office available, the ticket counter was closed, and Central Baggage Services could not provide real-time help beyond sending an email. I finally got an answer only because I happened to catch a JetBlue employee walking out of a restricted area before she disappeared again. I did not leave CLT until 5:55 PM, more than two hours after landing, while trying to locate a bag JetBlue apparently had in its possession the entire time. I also had to cancel a Lyft and incur a cancellation charge. To make matters worse, I had already paid $49 to check this bag in Fort Lauderdale after being required to check it there, only to deal with this mess when I arrived. When I contacted JetBlue afterward, I was initially offered a $25 flight credit, then $50 after pushing back. Not reimbursement. Not a refund. A credit requiring me to give JetBlue more business after this was my first experience with them. No thanks. The weather delay was not JetBlue's fault. The baggage communication failure, lack of accessible support, and complete absence of a reasonable recovery process absolutely were. JetBlue turned me every which way but loose on my very first trip with them. I will be extremely hesitant to fly them again.