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    Centurion Flight Services

    5.0 (2 reviews)

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    JetBlue - Even more room!

    JetBlue

    1.9(804 reviews)
    32.2 km

    I flew from FT Lauderdale to Los Angeles o. MAY 23 2026, IT WAS A Family emergency…read more I paid $84.00 to upgade to a comfort seat. The TV was broken the entire flight, despite the reboot, everyones was working but mine. I sent an email to Jetblue, and requested a refund for the upgrade, and they were too cheap to refund $84.00 I felt it was bad customer service, and not a good faith move

    SERIOUS WARNING -- JETBLUE VACATIONS & CHASE…read more Our experience with JetBlue Vacations on June 19, 2026 was extremely disappointing. We paid in full in May for a package including a flight from New York to Los Angeles and an eight-night stay at the Orange County Airport Hotel in Santa Ana, CA. Before arriving, we called the hotel to advise that we would be checking in late, only to be told they had no room available and not to come, despite our prepaid reservation. When we tried to resolve the issue, hotel staff were rude, dismissive, and hung up on us. We immediately contacted JetBlue Vacations, but despite repeated assurances that they would resolve the situation, they took no action. After 1:00 a.m., we were forced to find another hotel ourselves at approximately 2:00 a.m., pay a last-minute rate, and incur duplicate hotel expenses. After weeks of communication, JetBlue still failed to make us whole, leaving us approximately $700 out of pocket, plus significant stress and lost vacation time. We then disputed the charges through JPMorgan Chase and provided documentation proving we had prepaid for both the flight and hotel and that the hotel accommodation was not provided. Chase ultimately told us that Visa declined the dispute. Despite our documentation and repeated requests for assistance, we felt Chase failed to advocate for us or protect us as customers. Our warning: Think twice before booking through JetBlue Vacations, consider avoiding the Orange County Airport Hotel, and carefully research Chase's dispute-resolution process before relying on them for significant travel purchases. We paid for a vacation and did not receive what we purchased. JetBlue Vacations, the hotel, and Chase all had opportunities to do the right thing. In our experience, none of them did.

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    Robert, flight attendant

    Centurion Flight Services - privatejetcharter - Updated August 2026

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