Checking in for my flight was horrific. There were no clear instruction. No one to help direct people to the right line. Thousands of travelers were asking each other which line were they in. The agents were overwhelmed, the travelers were pissed. Will not be flying Jet Blue in the future read more

At least I knew what I was getting when I flew Spirit Airlines. I booked a one-way flight on Jet Blue that cost me $418. They cancelled the flight and made it impossible to get my credit. They said I needed to login, but suddenly their website stopped working (in writing this review I have found others who cited a similar experience). I tried calling, emailing, chat-bot, nothing worked. I kept trying up until my flight credit expired. As I said, at least I knew what I was getting with Spirit Airlines. That tells you how much I can't stand JetBlue. GO ELSEWHERE! read more

They suddenly turned into a horrible airline, like all the others. I've just finished watching a movie in the plane, and we're still sitting in the plane waiting for a pilot! They won't give us headphones until we depart. How about you tell us we don't have a captain before we board? My mosaic status gets me nowhere...I'm missing an entire night's sleep now, and if I had know I'd have just flown the next day. I'm also missing a lesson that I booked for tomorrow because I was supposed to arrive at night, not in the morning. Horrible. Useless. You can not trust them with a timely departure. And half the time their devices don't work properly. read more

Horrible experience. They cancelled my flight and didn't bother to rebook me on another flight, even though their cancellation email said they would. I called and messaged them immediately after receiving their cancellation email anyways, and was place on hold for 4 (!) hours on both communications. The rep I spoke with said she couldn't rebook me for another 3 days. She also falsely claimed the company sent an email asking me to rebook my flight in advance, which never happened. In fact - they sent me an email saying to monitor my flight status (which I did, and the status was fine) and asked me NOT to contact them. I ended up booking a flight with another airline, which cost me three times as much because it was so last minute. read more

Changed our plans to check our luggage and was told the fees were non- refundable. Pretty annoying!

I recently encountered a stressful situation with my flight booking, which left me feeling anxious and overwhelmed. Fortunately, my experience at LaGuardia Airport was transformed by the exceptional service provided by Jacoya N. Miller (ID#: 69808). From the moment I approached her, Jacoya was not only professional but also genuinely empathetic to my situation. She took the time to listen to my concerns and worked diligently to resolve my issue, all while maintaining a calm and friendly demeanor. Her dedication to customer service was evident, and it made a world of difference during a challenging time. It's rare to find such outstanding support in an airport setting, where personnel can often be overwhelmed and less approachable. Jacoya's kindness and expertise truly stood out, and I am incredibly grateful for her help. Thank you, Jacoya, for being everything I needed at that moment! read more

JetBlue - Airlines Near Me - San Francisco, California

Flew out on JetBlue the other day and it was a decent experience. Booked via my corporate travel portal in Economy and was able to upgrade to Even More with cash. Check-in online was seamless and security was quick on the upper level as TSA Precheck. The boarding gate was clearly marked with clear announcements. There were plenty of seats at the gate. Once on board, cabin attendants wore their Jetblue uniform with name tag. Some opted to wear disposable gloves throughout the flight. We pushed back and took off on time. Service started off with a premium snack, before the cabin crew sold paid snacks, followed by handing out complimentary snacks and beverages. I love how JetBlue has the most legroom amongst domestic carriers, even with my bag under the seat in front of me. The IFE featured DirecTV enabling me to be connected with the markets while in flight. WiFi was free and worked, albeit a touch slow at times. The cabin was pretty chilly throughout the flight. The lavatories were standard, stocked with soap, paper towels and toilet seat covers. Towards landing in JFK, the cabin crew came by numerous times to collect rubbish while wearing blue disposable gloves. Arrived in JFK 20 minutes ahead of schedule and our plane was at the gate ready to deplane! read more

JetBlue - Even More Legroom - Airlines Near Me - San Francisco, California

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The absolute worst experience. Seated me super far from my husband. Asked to be switched and they said to come back later and ask. We sat close and overheard another customer getting their seats switched so we went up and asked again and a new girl named Billie was there and she rolled her eyes when I asked and said I'd have to pay if I wanted a seat next to my husband. We didn't sleep at all so I did $65 for a "premium" seat that was so small and uncomfortable and they said it's only premium because it's closer to the front of the plane, no extra leg room or anything. I talked with customer service and they were no help at all. I highly recommend any other airline. read more

JetBlue - Airlines Near Me - San Francisco, California

Horrible customer service. They literally hung up on me. Other cheap airlines are way better read more

We flew from SFO to Boston end of June 2025. The plane was delayed taking off at least 2-3 hours. We bought business class and my TV screen wouldn't even work. All the stewardess could do was apologize. We had to run to get our luggage to check it in again and catch our connecting flight to Heathrow, London because of the late departure from SFO. On the flight back to USA from Edinburgh, UK, there was another delay to board and depart. Even worse, because we sat on the tarmac over 2 hours, they couldn't serve the food because they were afraid the hot meals were spoiled. We got bad cold sandwiches instead. Then we had to wait for a new set of pilots from Boston back to SFO because the delay was too long and the earlier pilots had to leave. My cubicle area was dirty and you could see debris in the crevices of the storage bin under the window where you could place your phone to charge. People in the booths near me were sick. One woman slept the entire flight back and I think she was sick. In front of me, the Dad who was with his young daughter told another customer his daughter had hand foot mouth disease (viral). About 5-6 days after I got home, I became sick and after the initial symptoms, I'm still coughing 2 weeks later and tested 2x negative for Covid. Jet Blue had no direct flights to Europe from the West Coast so it requires transfers on the East Coast with limited places. The nice thing is the business class seats fully reclined to supine position and you have ample room. But service is poor and the plane isn't very clean for the price you pay. Sadly, we have to fly Jet Blue again to the East Coast in 3 mos. To use our vouchers. I think it will be the last time we will fly with them if we can help it. read more

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My husband and I purchased JetBlue tickets for our honeymoon. Before we were not able to travel, my husband passed away. JetBlue issued a travel credit, but I was unable to use it before expiration because I was grieving and not traveling. When I contacted JetBlue repeatedly through chat, phone calls, email, and Apple Messages to explain the situation, they refused to extend or reinstate the credit. This was not a case of forgetting to travel. It was a matter of loss. JetBlue chose policy over compassion, despite knowing the circumstances. The balance they refused to honor is $644.69. I am sharing this so other customers understand how JetBlue handles extraordinary life events. I expected empathy. I did not receive it. read more

Took the red eye and it was pretty fast going through security. Didn't have any issues at all. Flight was smooth and I actually got some sleep. I really liked the plantain chips they offered. It was yum! read more

horrible experience from start to finish. is a joke. Plane was filthy. And I thought spirit was the worst.

I've flown jetBlue my whole life flying 2-3x a year. Not my choice of course, my parents chose this airline and naturally I followed in their footsteps, even securing myself a jetBlue credit card. If you book a flight for 5pm, don't even bother showing up to the airport until 10pm because there is a 100% guarantee your flight will get delayed and you will get zero reimbursement for your wasted time. read more

I've been flying JetBlue for almost two decades at this point. I was a Healthcare Hero during the pandemic and had the opportunity to fly one on one of the first JFK to LHR flights. It's a NY Airline, so I'd love to represent my home state. Today was the final straw. JetBlue is no longer an airline that cares about having the best quality customer experience. I'll keep it brief, but there have been multiple instances here flights have been cancelled or delayed, with no level of customer appreciation or support. If JetBlue wants to ascend from budget airline, or be the game changer in the space, then they simply need to do better. In summation, if you're looking for a frontier or spirit level quality of flight masked as a "budget plus" experience, then continue to fly JetBlue. If you're looking for a solid USA based airline, look anywhere within the ranks of Delta, American Airlines, or United AIrlines. At least they're more established, and their customer service is worth the price of admission. read more

I was overcharged $378 in fees and was on the phone with customer service for two hours just to be told repeatedly that I wasn't, when it's clearly on my credit card statement. read more

Travelled on Jetblue over a President's holiday weekend. JetBlue had delays going to St Thomas and flying back to DCA. Bad communication with customers. Mixed messages. First everyone was messaged that there is a delay then another message that it's on time again but that wasn't true. This airline has poor operations and just poor at on time performance. Tough to plan when you have to transit because of this airline will likely have a delay. Recommed avoiding for trusted brands like United and Southwest read more

This is not a federal regulation. It is an airline policy. I used to love JetBlue, but the customer service has become terrible. The flight attendants wrongly claimed it's a federal regulation that you can only place one bag in the overhead and your backpack must go under the seat. That is simply false. If that were true, then why is it not enforced when I fly Mint? The inconsistency proves it's a carrier rule, not federal law and I hate someonw who hasnt passed or taken the LSAT even tell me law. That's fine there are other options, and I'll choose them when Mint isn't available for my family Delta never have this problem but I liked Jet blue corporate call me. read more

JetBlue's handling of the recent NE weather cancellations was unacceptable. Despite all regional airports being grounded, they refused to rebook me from a functional alternate airport, claiming it was "out of their jurisdiction." The Breakdown: The Cost: My original $488 ticket turned into a nightmare when I was forced to pay an additional $298 out of pocket to secure a flight from a different airport. The Refund: Despite their email promising a full refund for cancellations, they refused to honor it. The Service: My representative, Cody, was completely dismissive. He showed zero empathy and repeatedly stated that my displacement "was not a JetBlue concern." I will no longer fly JetBlue. I'll be taking my business to reputable airlines that actually prioritize customer experience during travel disruptions. read more

So to be fair, I was on the first flight out. Minimal amount of lines and the check in people were friendly and efficient The plane was clean and the flight was more or less on time. Add to that the "did not lose my luggage" bonus and its a winner read more

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Our outgoing flight got changed by more than 3 hours,with no compensation and they tried to downgrade seats when I had already paid for comfort plus without any discount ... Our outgoing flight got changed by more than 3 hours. Jet Blue would not honor a compensated change fee even though the flight was changed more than 3 hours, which is their policy (the change should be comped if the fligjt time changes by more than 3 hours). They also tried to make us have us pay to pick seats that were already picked and paid comfort plus seats when booked, in order to upgrade them to comfort plus seats, which we had already paid for. And then they gave us the worst seat on the plane (row 1 with no under seat storage) for an upgraded fee, when we had already had seats booked in comfort plus. On the way home I paid for 4 comfort plus seats, there were plenty open near/in the same row as the other 3 of us and tried again to upcharge for comfort plus seats when that was what I paid for in the first place. They are scammers and liars and I would never use their company again. They did this again on the flight home and moved my husband to regular cabin when there were plenty of comfort plus seats available next to me and my children. And then made me try to pay an upgrade fee to move him back to comfort plus when I had already paid for him to be in comfort plus. Overall, this is a terrible airline and a total scam. They are supposed tk be cheap but we ended up paying way more money than we would have on another airline. read more

JetBlue - Upgraded price when flight was changed more than 3 hours rather than waiving fee - Airlines Near Me - San Francisco, California

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I used to love Jet Blue! I still prioritize them over other airlines but am coming to realize that is a mistake. I have flown on them three times in the last 3-4 months. Their wifi never seems to work any more, during a 12 hour delay we were not even given those $25 meal vouchers, and their snacks have gone downhill. Am hoping they can pull it together but will be flying Alaska in the near future which has reliable wifi and uses paper instead of plastic cups for in-flight service. read more

Delay after delay after delay. Bought round trip tickets, the flight to our destination was delayed 3 times. Our flight home has been delayed 5+ times. Unfortunate that the airline has gone downhill so fast. Understaffed/overworked employees, customer satisfaction is non existent, very sad. read more

JetBlue - Airlines Near Me - San Francisco, California

Flight from boston to sfo 12/15/25 Flight attendant Jodi asking if my daughter wanted a snack. Jodi very rudely told my daughter to look at the card insert if she wanted to know the options offered. (only three types). Jodi stood there waiting for my daughter to pull out the card. i asked her if she could just give her something salty. she handed her a gold fish packet. Jodi should not be working with the public! read more

Left us stranded at an airport 2 hours away from our destination. Told us ground transportation would be fully covered by them. They gave us $250 to reimburse the $469 dollar ride. Poor service! read more

Awful experience. The airport was completely empty and it took the well over an hour to get luggage to the terminal. Please work faster and harder!!!! read more

I wish JetBlue flew out of my hometown of Omaha, because I'd fly them all the time! I flew with JetBlue when visiting family in Florida, and bounced from there to Jamaica and the Cayman Islands. JetBlue has one of the largest seat pitches (leg room) in the industry, which makes it way more comfortable (even in Coach) than a lot of other airlines. They also have really cool branding in the airplane interiors, which I always appreciate as a marketer. Every flight attendant and staff we interacted with were excellent and friendly. We had a very small (10 minute) delay, and they were assuring us we'd make any connections and apologizing (which wasn't at all necessary). If you live in one of the JetBlue markets (lucky!), or will be in one of their markets as a jumping off point or with a positioning flight, definitely consider flying with JetBlue! read more

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I will not be flying jet blue ever again when I can help it. I am trying to make it home for my mothers funeral today. You cancelled my original flight made it impossible to rebook had 4 hour wait times. I finally managed to reach you inspire of your shitty systems by waiting you put me on a flight 2 days late i would arrive before the funeral. Now that flight was delayed 5 hours and I landed at 2:20am my mothers funeral is in a few hours all because of your shitty system went down after you canceled my flight. The level of loathing I feel for Jetblue knows no bounds I truly despise this company and will forever remember this and tell this story to every single person I meet. You have lost a customer of over 20 years your tactless lack of human touch astounds me. Even a courtesy email would have helped. You are mediocre at best. read more

Most of the staff at JetBlue was unfriendly and unhelpful on my last two flights. It doesn't appear that the flight attendants have much to do, but a simple question about the flight was brushed off, as if the attendant was too busy and important to answer my question. Similarly, the desk staff were abrupt and dismissive. And on two separate trips my flights were delayed significantly, with no real explanation except for a vague mention of weather. There was no bad weather at either end of the trip, and relatives on another airline took off on time in both cases. It appears that "weather" is not a true reason for their one-to-two hour delays. read more

These agents at MCO - Orlando Int'l airport are horrific at approximately 12:35pm, on Tuesday, June 28, 2022 after I had waited almost 30 minutes to check my bags the bag checking agent informed me that I needed my ID verified due to a typo... no worries or so I initially thought. The agent walks me over to Andrew and ushers me to his empty line... he starts screaming and yelling very loudly "NO NO NO THIS LINE IS CLOSED YOU HAVE TO STAND OVER THERE" I look over there and the line is longer than the 30 minute line I just left and now my flight is boarding in 45 minutes and The TSA line is horrific (that wait ended up being just about 40 min) so I plead "sir please the agent brought me here because after waiting 30 minutes I will miss my flight. Andrew's reply: "not my problem the line is over there" I walk away and I approach Rashad window now a bit more panicky but still very humble and pleading "sir please I am trying to make my flight..." I was cut off mid sentence "the line is over there... can't help you" and then dismissed. I went back to Rashad again and I asked him if there was a manager of someone to help because I didn't want to miss learned that my boarding pass couldn't be fixed because I put the wrong year (quick fix just to look at my passport verify my ID and change just in digit from a 6 to a 2) we'll not so simple because although the agent initially tried to get me to the front of the other line where the other Jet Blue agents have the authority to check my ID because this person was busy but understood that I had waited but JetBlue does not have a seamless system in place why cannot all agents checking luggage have access to verify ID and make minor typo changes?! This in itself shows very poor management structure. What was most alarming is that I was a text book customer kind, nice, happy to be headed to Jamaica and I was met by the most evil, unhappy employees in: Rashaad, and especially Andrew and Vanessa these employees are not qualified to manage customers. I personally went to each of these agents windows pleading for them to please help me because I couldn't afford another wait this line was longer at like 45 minutes and my flight was already due to board in 20 minutes... I got to the airport early but didn't anticipate a typo causing over an hour delay... thankfully I am not a shy person so I beg the customers on line for compassion and even when I made it to the front of the line Vanessa refused to service me until she verified that there weren't any customers that objected to me stepping ahead of them... such a humiliating experience and the reason why I will avoid JetBlue going forward... I literally stopped and prayed I could understand these agents actions if I came to their counters with a sense of entitlement but I literally was humbly pleading and they wouldn't even hear me out. Several customers online witnessed this interaction and thankfully these kind passengers stood with me and I was able to make my flight. Meanwhile I did have fully refundable tickets so the 2 min change that the agent tried to make me miss my flight over would have ended up costing Jet Blue far more in time and labor... hire better employees or train them better but please stop subjecting your passengers to this calloused abuse when we are finally excited to have the opportunity to travel again.... Shame on these agents for being so ugly and cold during times like this... moving on! WOW I forgot to post this and so funny I haven't flown JetBlue since this happened... standing on business! Professionalism isn't optional but a requirement for me! Otherwise it becomes easy to live without the service... iHATE ABUSERS OF ANY KIND! read more

horrible at the pbi airport. Customer service was at a all time low. First and only time I will ever fly jet blue

Cancelled our flight to Aguadilla PR 2 days early, not weather related. Waited on hold to reschedule immediately, was told 4 minute wait time, they answered 2 hours and 17 minutes later. No flights available to Aguadilla for 5 days. Offered us a flight 2 days later to San Juan for additional 337.00 each. Can't believe they charged us extra for getting us there 2 days later. By the time they got on the phone there were no longer any flights available with other airlines, we were stuck, already missing our first two nights at our Airbnb. The second time they canceled flights on us in 2 years not weather related. I'll never fly them again. Bob F read more

Recent trip from the Bay to LA and back! Would have loved to give JetBlue 5 stars because they do have more comfortable seats plus great clean interiors and WiFi! However on our way there Greg flight was delayed by over 12 hours ! Staff at sfo at the customer service were rude ! Mixed messages ! So yes I would consider them as a last resort going forward ! read more

JetBlue - Boarding pass - Airlines Near Me - San Francisco, California

Seriously trash. Mass cancellations flying out of JFK, and they literally BLOCKED OFF their help desk, leaving folks with no direction or support. My particular situation had no alternative flights available, so I ended up renting a car and driving 9 hours overnight. I've been trying to get the refund I'm entitled to, but their customer service is a joke, and there is a fee to talk to an actual person rather than a robot. I'm sure it's an okay airline if everything goes well, but if there is any sort of problem, do not count on their team for any sort of support. Once again, trash. I will never give them my money ever again. read more

Terrible company After delaying the flight 6 times and 8 hours later just canceled the flight with no help to find alternatives! Never again read more

Horrible customer service. Every flight I am on out of Boston is missing pilots, flight attendants, planes, always late and they are never honest about how long or they cancel after 6 delays. Then they charge you $15 to help u on the phone read more

JetBlue used to be a fantastic airline, and being a frequent flier, I elected to go with them because they used to have fantastic customer service and good deals. After this year, I will never fly with this airline again. I have also warned my friends and family to use other airlines due to their untrained staff and terrible customer service. The first issue occurred in July, 2025. My friend and I were flying from Vancouver to Boston, and both have medical devices. These devices need to stay on our person at all times, and all airlines and transpiration workers are supposed to be trained on this to avoid a medical emergency. When we tried to check our other bags, the JetBlue employee told us we could not carry additional personal items. We explained that these were medical devices, and this employee continued to tell us we needed to check our devices. We continued to explain to her that these needed to stay with us. Then, she asked us what we needed our devices for so she could determine if they were medically necessary (by the way, this is not something that people are supposed to be asked). She got her manager, and her manager then insisted we needed to check our medical devices. Luckily, another airline worker overheard this commotion, and came over and told her manager and coworker that what they were doing goes against airline and Department of Transportation law and policy. When I reached out to explain this to JetBlue, they replied that they claim no responsibility even though these are their employees. In their reply, they demonstrated no real empathy or regret to our situation. They did not admit that our medical rights had been put in jeopardy due to their staff's lack of training. The second issue this year occurred in October, 2025 on a trip to Boston to Edinburgh. I paid $60 to choose a seat, where the television on the nearly 7 hour flight did not work. I told the airline stewardess, who said JetBlue would reimburse me for this and gave me the flight information and the best way to contact them. I contacted them, and they said they would not refund the additional $60 I paid because it is complementary and that this is their new policy. Though this is not the airline stewardess's fault, there is a clear lack of communication between airline staff and the customer service staff. Additionally, if we are paying extra money to have a new seat, and the features do not work, why would we not be refunded? Not only will I not fly with JetBlue again, I would warn travelers not to use this airline, as there is a clear lack of communication between their staff, as well as a very dangerous lack of training involving medical devices and how to treat people with disabilities. People with disabilities should not be questioned about their need of medically necessary devices, nor should they forced to explain what their disability is to people who are supposed to have training on this before working in their roles- particularly managers. JetBlue acted unsympathetic to both situations and hid behind their policies instead of seeing a human and a customer. JetBlue's customer service has declined significantly in 2025, their staff is untrained in the medically necessary needs of their customers, and their unwillingness to see their own responsibility in these situations has lost not only me, but my family and friends as customers. Please reconsider using this airline and find one with respectability, good customer service, and proper training on how to work with people with disabilities. read more

n customer service, hospitality goes a long way. Unfortunately, JetBlue's service has slipped and no longer lives up to the standards it was once known for. The warmth, attentiveness, and care that make customers feel valued just aren't there anymore -- and that's disappointing for a company that built its reputation on treating travelers better. Now you can't even get a smile from their employees. read more

My Flight home on Jetblue was delayed over an hour. I arrived to the airport almost 3 hours before my flight and before I was notified of the delay. There was another Jetblue earlier flight at the same gate also going to my same destination. I asked the gate agent who while not rude was also not very nice if there was space available if I could board the earlier flight. She confirmed that there was space available but said it would be an additional charge of $75 per person so $150 extra. I asked if it could be waived due to the delay and she said it could not. I had no checked baggage so it would have been nice of Jetblue as a courtesy but they have no customer service skills and just nickle and dime their customers. So I will complain with my wallet and avoid Jetblue in the future and I don't recommend them. read more

My flight from Atlanta to Paris was very smooth. My JetBlue flight from Paris (CDG) to New York (JFK) on September 6, 2025, however, was a nightmare. It was cancelled just ten minutes before boarding due to the pilot's illness and the lack of a replacement. Passengers, including myself, were left waiting at the airport for more than two hours before being transported to the Mercure Hotel for an overnight stay paid by Jetblue. The rebooking process only took place the following day. This disruption had significant consequences for me: * I was forced to cancel multiple appointments and make numerous phone calls at my own expense. * The replacement flight on September 7 was further delayed by over an hour due to the addition of another machine. * To my surprise, JetBlue charged my account on September 5 for a service that was never rendered on September 6, the date of the cancelled flight. read more