I flew from FT Lauderdale to Los Angeles o. MAY 23 2026, IT WAS A Family emergency. I paid $84.00 to upgade to a comfort seat. The TV was broken the entire flight, despite the reboot, everyones was working but mine. I sent an email to Jetblue, and requested a refund for the upgrade, and they were too cheap to refund $84.00 I felt it was bad customer service, and not a good faith move read more

SERIOUS WARNING -- JETBLUE VACATIONS & CHASE Our experience with JetBlue Vacations on June 19, 2026 was extremely disappointing. We paid in full in May for a package including a flight from New York to Los Angeles and an eight-night stay at the Orange County Airport Hotel in Santa Ana, CA. Before arriving, we called the hotel to advise that we would be checking in late, only to be told they had no room available and not to come, despite our prepaid reservation. When we tried to resolve the issue, hotel staff were rude, dismissive, and hung up on us. We immediately contacted JetBlue Vacations, but despite repeated assurances that they would resolve the situation, they took no action. After 1:00 a.m., we were forced to find another hotel ourselves at approximately 2:00 a.m., pay a last-minute rate, and incur duplicate hotel expenses. After weeks of communication, JetBlue still failed to make us whole, leaving us approximately $700 out of pocket, plus significant stress and lost vacation time. We then disputed the charges through JPMorgan Chase and provided documentation proving we had prepaid for both the flight and hotel and that the hotel accommodation was not provided. Chase ultimately told us that Visa declined the dispute. Despite our documentation and repeated requests for assistance, we felt Chase failed to advocate for us or protect us as customers. Our warning: Think twice before booking through JetBlue Vacations, consider avoiding the Orange County Airport Hotel, and carefully research Chase's dispute-resolution process before relying on them for significant travel purchases. We paid for a vacation and did not receive what we purchased. JetBlue Vacations, the hotel, and Chase all had opportunities to do the right thing. In our experience, none of them did. read more

I really rate the experience no stars!! My husband & I flew Jetblue on our recent trip to San Francisco in July. Our flight there was fine. The series of events that occurred for our return trip was extremely stressful. Our flight was due to leave San Francisco at 11pm Tuesday evening. It was delayed several times throughout the day, supposedly due to bad weather in NY. There was an urgency at home for us to leave at scheduled time. We had returned our rental car at 9:45 am, expecting to depart at 1:15 pm. After several delays, we were to board the plane & depart sometime after 6 pm, keeping in mind, time out for the flight crew would be at 7pm. They boarded us, and kept us on the plane for 1/2 hour, only to tell us they were timed out & we had to get off the plane.We were told they were unable to find a pilot & copilot, and that the flight would be cancelled. We were then told, the earliest we would be able to leave San Francisco would be Thursday at midnight & arrive in NY Friday morning. It was unheard of that we stay till then. We had to find a hotel at 11 pm. The hotel was near the airport, and we heard every flight coming & going out of the airport, unable to sleep, & check out was 12pm. We spoke to a Jetblue agent Wednesday morning, who was able to get us a flight out of Sacramento at 11 pm Wednesday night. We had to rent a car to get to Sacramento, plus fill car before returning rental. Not to mention we had to pay for seats on the flight, no choice of free seats that we had on the original flight home that was cancelled. There were 2 delays for our flight out of Sacramento, bringing us to a departure of close to 12:30 am. When we got to Sacramento airport, the kiosks to print the luggage tags were not working and we had to wait for Jetblue reps to get there around 9 pm, being Sacramento is a small hub for Jetblue & stand on a line to get our bag tagged like back in the day. When we boarded the plane & took off, shortly after we were in the air, there was a horrible, disturbing, very loud noise. I was petrified & saw my life pass in front of me. I have never heard a noise like this before when flying, and was sure the plane was going to explode. I prayed for our lives. We questioned the Steward when he came by about the noise & were told it was the engine, (something you truly do not want to hear), but it would work itself out. I was truly surprised an announcemnt wasn't made about the noise to reassure us it would be ok. It finally dissipated after a half hour. I have never had an experience like this in all my years of flying. Lastly, upon retrieving my suitcase, I discovered several rips in three areas on my suitcase. This is unacceptable! I feel we incurred many unexpected expenses throughout this whole ordeal, which I would expect to be compensated for. Including compensation for my damaged suitcase. I emailed this all to Jet Blue & they got back to me basically saying, sorry, not sorry, they can't compensate. Including my damaged, ripped, luggage, we had added expenses on our trip home adding up to $450. Horrible customer service! Feel they use the weather excuse for all delays & cancellations! Will not be flying JetBlue again!! *Note, they did give us a $12 meal voucher. Really, 1st, it was two of us flying and 2nd, what can you buy in the airport for $12??? read more

Very bad. I do not recommend flying with them. The customer service on the ground, especially at JFK is very poor and needs additional training for customer service as well as policy and procedures. Everyone seems clueless.. The airline itself has many delays and issues. After my recent experience flying with them, there were so many issues from the time we left as well as as our returned flight. Trying to reach anyone to log a formal complaint of the bad experience and service was an absolute nightmare. Finally, I made contact, logged my formal complaint detailed the s tire ordeal and all I received was an apology for the bad experience and maybe a review of my hotel accommodations . I highly recommend using alternative airlines instead of JetBlue. read more

Absolutely horrible. Stay away from this airline at all cost. Customer service is horrible, delays and cancellations are expected for almost every flight with no communication, no accommodations. I normally fly United and hate the fact I actually booked a JetBlue flight. Flight delayed for hours which caused me to miss my connecting. Spent all day traveling read more

I booked a flight last Dec 13th (LAX to Newark) for a charter trip (so my dates are locked in) and yesterday (June 2026) Jet Blue sends me an email that my flight has been cancelled! The best they could do is book me through Fort Lauderdale (10 hour flight vs a non stop that I paid extra for) but I have to leave a day earlier and stay a day later so I have to pay for 2 more nights in a hotel room...they will not compensate me AT ALL. Not a better seat, not a partial refund not extra points. I will NEVER fly Jet Blue again! I was able to go to Alaskan Airlines and get my original flight for only $113 more. No extra hotel nights and no 10 hour flight. I read on The New York Post that this is because it costs 6 times more money to Fly in and out of Newark than Fort Lauderdale and that is why Jet Blue canceled a majority of their flights .... Jet Blue is saving money but refuses to compensate me at all. Despite me being a senior citizen recovering from breast cancer with medical issues, they refused to help me at all read more

If I could select zero stars I would. First of all I got a text message 90 minutes before the flight that it was delayed four hours. Then I got another text minute 30 minutes later that it was an hour. Then when I got to the airport, they said it was back to four hours later. This would mean I would arrive in New York City at three in the morning with my service dog and according to their policy a controllable delay of 3+ hours (and it was a controllable delay because it was a crewmember issue) they're supposed to offer overnight accommodations. requested this and it was declined. I spoke to Felipe at SFO and asked to speak to his supervisor and he told me that he was the supervisor and that there was no one above him. What?!?!? The only other flight option they offered me was at midnight, which at that point was 11 hours away still and then it would be a six hour flight and then I would still be two hours from my destination and I was already traveling for eight hours at that point and exhausted. I am autistic and routine changes are stressful for me. I understand changes happen, but I was expecting the airline to be more accommodating and to follow through with the policies posted on their website. I had a panic attack in the middle of the airport And at that point was not able to travel the rest of the day. I needed to secure a hotel and I logged my bag and my to a nearby hotel. I came back the next day and the flight was again delayed. Eventually, I got to New York and figured it all out, but they had told me they would give me a voucher for ground and when I got to New York, there was no voucher. I had to wait several hours to try to arrange another ride as I didn't have the expenses to cover at $170 Uber ride to East Long Island, on top of the hotel and Uber that I already paid for last minute. Six hours of travel turned into 42 hours I spoke with JetBlue about compensation one crew member told me they might be able to offer $175 and to submit my expenses for reimbursement and they would review it. All in all I wasn't given a single penny of reimbursement or any points or anything at all to make up for how stressful this was. It's now three weeks later and I'm still emailing back-and-forth with them trying to find some sort of resolution. At this point, it's causing so much mental and emotional distress. I spoke to at least five different JetBlue members and all of them have given me different information and conflicting information and mostly have made promises in the moment that they didn't follow through with down the line. As someone with disabilities, I will not be traveling with them again, and I am so baffled that they aren't even willing to offer a single penny to make up for the stress their lack of communication and simply going against their mission statement to inspire humanity. They do not have humanity in mind the people I spoke with were full of pride and were condescending, and I could not have had a worse experience. Demi from the executive office has been incredibly strict and cold and not willing to offer any form of at all not even a penny like I said. She even had the audacity to say she trusts that I'll travel with them again. Like what??? Whether or not you have disabilities, but especially if you do, do not travel with them they are not accommodating then they're not willing to make up for their mistakes and the harm that they cause. it says in their values, integrity and caring are a part of that and that is the opposite of the experience I had. And they weren't even willing to do anything about it either to make it right. Zero stars. Zero trust. Zero accountability. Zero accommodation. This was dehumanizing at best. read more

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At least I knew what I was getting when I flew Spirit Airlines. I booked a one-way flight on Jet Blue that cost me $418. They cancelled the flight and made it impossible to get my credit. They said I needed to login, but suddenly their website stopped working (in writing this review I have found others who cited a similar experience). I tried calling, emailing, chat-bot, nothing worked. I kept trying up until my flight credit expired. As I said, at least I knew what I was getting with Spirit Airlines. That tells you how much I can't stand JetBlue. GO ELSEWHERE! read more

Cancelled my flight back to back in two days , my five day vacation package was cancelled, family is frustrated, will not use this airline anymore. read more

Each year my best friend/his son/grandson go with us (same) to a destination as a summer trip. We planned NE/Fenway this year for a game and some tourism. Knowing that it would be an early flight(6a #1192) time to arrive at the airport, and activities upon arrival in Boston sent everyone to bed early...at 11p we all got text messages that JB had cancelled our flight and put us on a later flight out of Orlando 2+ hours away if we wanted to get to Boston on Friday at 11p. To stay even remotely up with our itinerary in Boston/New England it was our only resource...we LOST our pre-paid parking fee in Tampa, the whole day, and then we had the Orlando trip only to find out that Concourse C parking was closed and it required us to park in some remote lot that required a lengthy ride on a shuttle bus. Arriving in Boston left us an immediate 2.5hr drive to North Conway to keep our 10a Saturday plans. The saving grace about this trip is that Soren and Theresa (Boston Customer Service Desk) were able to put us on a later flight Monday at 7:55 allowing us a little more vacation time. Kudos to them. (Planes and flight attendants were fine too) Overall, we lost a whole day of vacation, ticket costs for plans on Friday, parking fees in Tampa, and the plane didn't depart for Tampa until 8:22p! I was travelling with a SouthWest A-Lister(he flies at least 40 weeks out of the year for work) who will probably not consider Jet Blue as a viable alternative should he need to fly. Sometimes first impressions are all you get. read more

I recently encountered a stressful situation with my flight booking, which left me feeling anxious and overwhelmed. Fortunately, my experience at LaGuardia Airport was transformed by the exceptional service provided by Jacoya N. Miller (ID#: 69808). From the moment I approached her, Jacoya was not only professional but also genuinely empathetic to my situation. She took the time to listen to my concerns and worked diligently to resolve my issue, all while maintaining a calm and friendly demeanor. Her dedication to customer service was evident, and it made a world of difference during a challenging time. It's rare to find such outstanding support in an airport setting, where personnel can often be overwhelmed and less approachable. Jacoya's kindness and expertise truly stood out, and I am incredibly grateful for her help. Thank you, Jacoya, for being everything I needed at that moment! read more

JetBlue - Airlines Near Me - San Francisco, California

Extremely disappointed with JetBlue. Poor communication, constant misinformation, unnecessary delays, and zero accountability. A stressful experience that showed a complete lack of customer care and professionalism. read more

Flew out on JetBlue the other day and it was a decent experience. Booked via my corporate travel portal in Economy and was able to upgrade to Even More with cash. Check-in online was seamless and security was quick on the upper level as TSA Precheck. The boarding gate was clearly marked with clear announcements. There were plenty of seats at the gate. Once on board, cabin attendants wore their Jetblue uniform with name tag. Some opted to wear disposable gloves throughout the flight. We pushed back and took off on time. Service started off with a premium snack, before the cabin crew sold paid snacks, followed by handing out complimentary snacks and beverages. I love how JetBlue has the most legroom amongst domestic carriers, even with my bag under the seat in front of me. The IFE featured DirecTV enabling me to be connected with the markets while in flight. WiFi was free and worked, albeit a touch slow at times. The cabin was pretty chilly throughout the flight. The lavatories were standard, stocked with soap, paper towels and toilet seat covers. Towards landing in JFK, the cabin crew came by numerous times to collect rubbish while wearing blue disposable gloves. Arrived in JFK 20 minutes ahead of schedule and our plane was at the gate ready to deplane! read more

JetBlue - Even More Legroom - Airlines Near Me - San Francisco, California

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One star because I couldn't leave ZERO STARS! Had the worst experience with Jet Blue. Booked a trip with one of those third party travel websites. It booked the trip with a different airline there and Jet Blue back. Issues arose and I was treated with respect and excellent customer service from the other airline as well as the third party website. Jet Blue DID NOTHING! They passed the buck/blame. I'll never fly with Jet Blue again. read more

The absolute worst experience. Seated me super far from my husband. Asked to be switched and they said to come back later and ask. We sat close and overheard another customer getting their seats switched so we went up and asked again and a new girl named Billie was there and she rolled her eyes when I asked and said I'd have to pay if I wanted a seat next to my husband. We didn't sleep at all so I did $65 for a "premium" seat that was so small and uncomfortable and they said it's only premium because it's closer to the front of the plane, no extra leg room or anything. I talked with customer service and they were no help at all. I highly recommend any other airline. read more

JetBlue - Airlines Near Me - San Francisco, California

Even as a true blue member and loyal customer, horrible service: My flight was canceled from JetBlue due to weather conditions. Booking another trip for a different day or getting a refund, or rescheduling was absolutely impossible because of the amount of calls they were receiving from passengers that were experiencing the same. This trip was for my two children and my wife and I. They were obviously devastated because this was a planed trip for a destination wedding. that we're going miss. I finally received a return phone call at about 3:30 AM from a JetBlue representative to help me fix my trip. First and foremost she said that because it was a cancellation, I would be getting charged $500 cancellation fee. I explained to the jet blue rep that I did not cancel the trip, JetBlue canceled so deducting even a dollar from me is absolutely ridiculous. And then she told me that my two options were all that I had, number one refund my flight and Package or find another flight that is flying at the same time and they will cover it. First and foremost, there are no flights at that time because there's a major storm and it would be too dangerous for peoples lives at risk. And returning and refunding my money would not help because now that I booked a flight on Sunday, the price is double and the girl from JetBlue would not honor the rate that I paid from the beginning. And then she stated that it's a benefit that I'm a regular true blue flyer because I can use the true blue card to place an insurance claim. And during our conversation, I was explaining how it's not good business for any major company to at least not honor what was out of the Client control. I have a job and understand the law on ethics & just doing the right thing for a loyal, true blue member. That was a very disappointing and unprofessional phone call from a JetBlue representative. read more

I paid over a thousand dollars for a one way ticket and they are only serving cold food from Dig Inn and promoting it over the loud speaker. This is absolutely insane. Only business class seats receive hot food and then one hour before the flight lands they will serve us a hot pizza. If you are serving cold food why not serve breakfast not all cold vegetables and cold meat. I will do everything in my power to never fly JetBlue again. The price of this ticket is outrageous for the experience. We boarded and now they are saying we have to deplane and wait two hours because of some radar issue. This airline is awful. read more

We flew from SFO to Boston end of June 2025. The plane was delayed taking off at least 2-3 hours. We bought business class and my TV screen wouldn't even work. All the stewardess could do was apologize. We had to run to get our luggage to check it in again and catch our connecting flight to Heathrow, London because of the late departure from SFO. On the flight back to USA from Edinburgh, UK, there was another delay to board and depart. Even worse, because we sat on the tarmac over 2 hours, they couldn't serve the food because they were afraid the hot meals were spoiled. We got bad cold sandwiches instead. Then we had to wait for a new set of pilots from Boston back to SFO because the delay was too long and the earlier pilots had to leave. My cubicle area was dirty and you could see debris in the crevices of the storage bin under the window where you could place your phone to charge. People in the booths near me were sick. One woman slept the entire flight back and I think she was sick. In front of me, the Dad who was with his young daughter told another customer his daughter had hand foot mouth disease (viral). About 5-6 days after I got home, I became sick and after the initial symptoms, I'm still coughing 2 weeks later and tested 2x negative for Covid. Jet Blue had no direct flights to Europe from the West Coast so it requires transfers on the East Coast with limited places. The nice thing is the business class seats fully reclined to supine position and you have ample room. But service is poor and the plane isn't very clean for the price you pay. Sadly, we have to fly Jet Blue again to the East Coast in 3 mos. To use our vouchers. I think it will be the last time we will fly with them if we can help it. read more

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Horrible customer service. They literally hung up on me. Other cheap airlines are way better read more

They suddenly turned into a horrible airline, like all the others. I've just finished watching a movie in the plane, and we're still sitting in the plane waiting for a pilot! They won't give us headphones until we depart. How about you tell us we don't have a captain before we board? My mosaic status gets me nowhere...I'm missing an entire night's sleep now, and if I had know I'd have just flown the next day. I'm also missing a lesson that I booked for tomorrow because I was supposed to arrive at night, not in the morning. Horrible. Useless. You can not trust them with a timely departure. And half the time their devices don't work properly. read more

Ive used many airlines for travel and jetblue has by far been the absolute worst of the worst. From canceling my initial flight to my vacation the night before and having to find a new flight myself to having them change my return flight 5 times and then canceling my return flight at 7pm the night before is just scratching the surface. We had originally paid for a direct flight down to Orlando to take our daughter (5) to Disney for the first time, but because of the constant canceling our flights we ended up adding an extra 1.5 hours to the trip down but then we got delayed at our layover (that we never should have had) and from our layover we were actually further from where we started that flight was 3.5 hours so we arrived 3-4 hour late and missed our first day at the parks (that we paid a ton of money for). Then on the night before we were supposed to fly home jetblue decided to cancel our return flight at 7:30pm and sent my wife and I into an absolute panic scrambling trying to find a flight home hours before we had to leave, then at 8:30pm jetblue says they have us on a flight that leaves at 6:30am 10 hours before the flight would leave. Our original flight was ment to leave at 9am (not an unreasonable time and easy enough to arrange transportation for) we were unable to arrange transportation to get to that flight let alone willing to cancel the remainder of events we had alredy paid for for that night or get back and pack everything we had to try and be out of that hotel by 2:30am (we were 30min drive minimum from the airport) to make it by 3am to get thru check in and TSA. We ended up having to pay $1300 to book a flight with southwest at a later time because our 5 year old would not have made it after 4 days of Disney parks and travel. We have spent 2 days trying to contact jetblue for reimbursement for all of this and we finally got to speak to a supervisor and he said they would give us a $27 refund and when we protested this he said he would put us on hold and check to see what more he could do and then after 10 min we were told by and automated voice our wait time was 800+ minutes and then after another hour we finally got someone to pick back up only problem was this lady onlt spoke Spanish! We were then put back on hold and then hung up on! Most unprofessional airline you could ever unfortunately end up using. read more

My husband and I purchased JetBlue tickets for our honeymoon. Before we were not able to travel, my husband passed away. JetBlue issued a travel credit, but I was unable to use it before expiration because I was grieving and not traveling. When I contacted JetBlue repeatedly through chat, phone calls, email, and Apple Messages to explain the situation, they refused to extend or reinstate the credit. This was not a case of forgetting to travel. It was a matter of loss. JetBlue chose policy over compassion, despite knowing the circumstances. The balance they refused to honor is $644.69. I am sharing this so other customers understand how JetBlue handles extraordinary life events. I expected empathy. I did not receive it. read more

Horrible experience. They cancelled my flight and didn't bother to rebook me on another flight, even though their cancellation email said they would. I called and messaged them immediately after receiving their cancellation email anyways, and was place on hold for 4 (!) hours on both communications. The rep I spoke with said she couldn't rebook me for another 3 days. She also falsely claimed the company sent an email asking me to rebook my flight in advance, which never happened. In fact - they sent me an email saying to monitor my flight status (which I did, and the status was fine) and asked me NOT to contact them. I ended up booking a flight with another airline, which cost me three times as much because it was so last minute. read more

Taylor Gwin!!! Superior Manager and the type of person that keeps us coming back to You. Needed a revision and and she handled us right! Polite , and kind. Kudos read more

My whole family went to vacation from Florida to Puerto Rico my trip included 4 people, yesterday I received an email my flight was canceled for weather conditions, my daughter party of 3 my son party of 6 and my sister party of 4 they all travel with Southwest and United, they all made it home but I was the only one stranded in PR with my family. Customer service only say we are sorry we can ether refund your money or get you back in the next flight which is 28 hours after my original flight. Had to paid hotel room food rental car here and in Florida. My first and last time with Jet blue read more

Changed our plans to check our luggage and was told the fees were non- refundable. Pretty annoying!

JetBlue was the WORST airline I have ever used in my entire life. From all ends, the staff was rude (check in, flight attendants, baggage claim, help desk, etc) and unhelpful. Our flight got delayed 3.5 hours because they didn't have a scheduled first officer for the flight. As if that wasn't bad enough, when we FINALLY landed, the JetBlue baggage staff took over an hour to put our bags on the carousel. When it came time to travel home, JetBlue's app wasn't allowing to check bags onto the reservation so we had to do this at the airport. When landing in our connecting city, JetBlue sent a message stating "flight cancelled" with no reason why. The only flight opens they gave us weren't until the next day and we had to end up driving 8 hours home. There was no assistance, no guidance and no response from JetBlue staff during this. Horrible airline, I will never be flying with them again. read more

Took the red eye and it was pretty fast going through security. Didn't have any issues at all. Flight was smooth and I actually got some sleep. I really liked the plantain chips they offered. It was yum! read more

This airline doesn't care about its customers. I had a flight canceled on 7-5-26 in Boston, the earliest flight back they could arrange was two days later on the 7th. They put me in a trash (La Quinta Sommerville, MA) hotel and offered to pay only one night of the two I needed. They then gave me issues about getting the other night covered, along with the hundreds of dollars the addition to my stay cost. I will never fly this trash airline again, if you're considering them due to cost or the option for a direct flight, don't go with them because it could very well cost you in the future. Shameful behavior, truly, no company should get away with this. read more

I've been flying JetBlue for almost two decades at this point. I was a Healthcare Hero during the pandemic and had the opportunity to fly one on one of the first JFK to LHR flights. It's a NY Airline, so I'd love to represent my home state. Today was the final straw. JetBlue is no longer an airline that cares about having the best quality customer experience. I'll keep it brief, but there have been multiple instances here flights have been cancelled or delayed, with no level of customer appreciation or support. If JetBlue wants to ascend from budget airline, or be the game changer in the space, then they simply need to do better. In summation, if you're looking for a frontier or spirit level quality of flight masked as a "budget plus" experience, then continue to fly JetBlue. If you're looking for a solid USA based airline, look anywhere within the ranks of Delta, American Airlines, or United AIrlines. At least they're more established, and their customer service is worth the price of admission. read more

This is not a federal regulation. It is an airline policy. I used to love JetBlue, but the customer service has become terrible. The flight attendants wrongly claimed it's a federal regulation that you can only place one bag in the overhead and your backpack must go under the seat. That is simply false. If that were true, then why is it not enforced when I fly Mint? The inconsistency proves it's a carrier rule, not federal law and I hate someonw who hasnt passed or taken the LSAT even tell me law. That's fine there are other options, and I'll choose them when Mint isn't available for my family Delta never have this problem but I liked Jet blue corporate call me. read more

horrible experience from start to finish. is a joke. Plane was filthy. And I thought spirit was the worst.

So to be fair, I was on the first flight out. Minimal amount of lines and the check in people were friendly and efficient The plane was clean and the flight was more or less on time. Add to that the "did not lose my luggage" bonus and its a winner read more

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I've flown jetBlue my whole life flying 2-3x a year. Not my choice of course, my parents chose this airline and naturally I followed in their footsteps, even securing myself a jetBlue credit card. If you book a flight for 5pm, don't even bother showing up to the airport until 10pm because there is a 100% guarantee your flight will get delayed and you will get zero reimbursement for your wasted time. read more

Travelled on Jetblue over a President's holiday weekend. JetBlue had delays going to St Thomas and flying back to DCA. Bad communication with customers. Mixed messages. First everyone was messaged that there is a delay then another message that it's on time again but that wasn't true. This airline has poor operations and just poor at on time performance. Tough to plan when you have to transit because of this airline will likely have a delay. Recommed avoiding for trusted brands like United and Southwest read more

Checking in for my flight was horrific. There were no clear instruction. No one to help direct people to the right line. Thousands of travelers were asking each other which line were they in. The agents were overwhelmed, the travelers were pissed. Will not be flying Jet Blue in the future read more

Our outgoing flight got changed by more than 3 hours,with no compensation and they tried to downgrade seats when I had already paid for comfort plus without any discount ... Our outgoing flight got changed by more than 3 hours. Jet Blue would not honor a compensated change fee even though the flight was changed more than 3 hours, which is their policy (the change should be comped if the fligjt time changes by more than 3 hours). They also tried to make us have us pay to pick seats that were already picked and paid comfort plus seats when booked, in order to upgrade them to comfort plus seats, which we had already paid for. And then they gave us the worst seat on the plane (row 1 with no under seat storage) for an upgraded fee, when we had already had seats booked in comfort plus. On the way home I paid for 4 comfort plus seats, there were plenty open near/in the same row as the other 3 of us and tried again to upcharge for comfort plus seats when that was what I paid for in the first place. They are scammers and liars and I would never use their company again. They did this again on the flight home and moved my husband to regular cabin when there were plenty of comfort plus seats available next to me and my children. And then made me try to pay an upgrade fee to move him back to comfort plus when I had already paid for him to be in comfort plus. Overall, this is a terrible airline and a total scam. They are supposed tk be cheap but we ended up paying way more money than we would have on another airline. read more

JetBlue - Upgraded price when flight was changed more than 3 hours rather than waiving fee - Airlines Near Me - San Francisco, California

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JetBlue's handling of the recent NE weather cancellations was unacceptable. Despite all regional airports being grounded, they refused to rebook me from a functional alternate airport, claiming it was "out of their jurisdiction." The Breakdown: The Cost: My original $488 ticket turned into a nightmare when I was forced to pay an additional $298 out of pocket to secure a flight from a different airport. The Refund: Despite their email promising a full refund for cancellations, they refused to honor it. The Service: My representative, Cody, was completely dismissive. He showed zero empathy and repeatedly stated that my displacement "was not a JetBlue concern." I will no longer fly JetBlue. I'll be taking my business to reputable airlines that actually prioritize customer experience during travel disruptions. read more

I wish JetBlue flew out of my hometown of Omaha, because I'd fly them all the time! I flew with JetBlue when visiting family in Florida, and bounced from there to Jamaica and the Cayman Islands. JetBlue has one of the largest seat pitches (leg room) in the industry, which makes it way more comfortable (even in Coach) than a lot of other airlines. They also have really cool branding in the airplane interiors, which I always appreciate as a marketer. Every flight attendant and staff we interacted with were excellent and friendly. We had a very small (10 minute) delay, and they were assuring us we'd make any connections and apologizing (which wasn't at all necessary). If you live in one of the JetBlue markets (lucky!), or will be in one of their markets as a jumping off point or with a positioning flight, definitely consider flying with JetBlue! read more

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I used to love Jet Blue! I still prioritize them over other airlines but am coming to realize that is a mistake. I have flown on them three times in the last 3-4 months. Their wifi never seems to work any more, during a 12 hour delay we were not even given those $25 meal vouchers, and their snacks have gone downhill. Am hoping they can pull it together but will be flying Alaska in the near future which has reliable wifi and uses paper instead of plastic cups for in-flight service. read more