Classy people with no hard sales pitches. I felt I was cared for and treated well. I highly…read morerecommend this car dealership to anyone looking for a new or used vehicle.

I have a 2019 Lincoln MKZ hybrid. I am about to go on a 1500 trip and going to tow the MKZ on a…read morecar dolly. There is an officially Lincoln motor YouTube channel and there is a video specifically on towing an MKZ. The video goes on to say that the hybrid can go on a dolly, then next clip was how to set the car up for flat towing. Went on to say to turn on the car (not start it), hold the brake and press N, Then turn off the car. I simply called landmark to confirm if this step needs to be done for a dolly or if this is just flat towing. I talked to 2 different people in service and not one person could confirm for me what the correct process is. I'm a little shocked because I see Lincoln's being towed behind RVs all of the time but ya, no one in service could help me out. All they said was refer to the owners manual, so I asked them to pull it up and they made every excuse not to do help out, said they could call me later on.

I recently purchased a used vehicle from Erek. Upon test driving the vehicle, it was discovered…read morethat the touch screen display was not working properly. I absolutely loved the car but did not want to purchase it without a working display and was very disappointed at first. Erek and Sean (the used sales manager) went above and beyond. They wrote into the sale of the vehicle that they would repair or replace the display if I still wanted to purchase the car. I absolutely 100% did - sold! Today a car audio specialist came to my house and removed the display for the repair or replacement (they came to me!). Erek and Sean followed through on their word to fix the malfunctioning display and I am absolutely in love with my new (used) car. Highly recommend this used car dealership. If I could give them 10 stars, I would! Thank you Erek and Sean!

I feel completely let down by my experience with Peak Kia…read more I bought a used vehicle based on their inspection, and within days it was having transmission issues. I was back and forth to the dealership multiple times, and while they did split the cost of a repair--which added another $1,200 to my purchase--the problem wasn't fixed. Now I'm being told the car likely needs a full transmission, so I have very little confidence that the original repair addressed the real issue. There were also other issues identified right after purchase that were not reflected in the inspection, as well as inaccuracies in the Carfax that raise questions about what was reported. What's most disappointing is that after all of this, they've stopped responding to my attempts to resolve it. I've been trying to handle this fairly and directly, and that effort hasn't been matched. This has been a really frustrating experience, and I would recommend getting an independent inspection and doing extra due diligence before purchasing a vehicle here.

If you're reading this, RUN!!!! This dealership STOLE FROM ME!!!!…read moreIn December 2024, I entered a consignment agreement to sell my car with this dealership, was told payoff would be sent to the credit union where I have my loan. It's now May; my car was purchased. Someone has been driving my car for SIX MONTHS without a title. I have been continuing to pay on a loan for a car I haven't owned for SIX MONTHS. I'm out thousands of dollars. Mike Ortiz told me he would address this; an obvious lie. Mike, if you're reading this, I'd tell your boss to get his ass in order because this is in DORA's hands now. THIS DEALERSHIP STEALS!!!!!!

Mr. Mike and Mr. Joe were super helpful, they took care of me and helped me out through the whole…read moreprocess. Offered great warranty and car has been good to me since. Will definitely recommend this dealer to my friends

My tires needed replacement. I was provided options and my service tech had dropped the price by…read moreproviding service coupons I didn't know existed. Thank you!

The absolute worst experience of my life! I have never felt so ripped off and taken advantage of…read morewith a service shop. I brought my 2011 G37X in simply to get a quote on replacing my hood latch since it wouldn't open. I just had my oil changed 5 days prior and there were no serious mechanical issues and I made that crystal clear to them. I worked with Clark and he is a total con artist along with the rest of the crew up to the supervisor. He ended quoting me $900 to replace the hood latch and I politely declined. He then said let me go talk to my manager and see what we can do. He calls me back hours later and says they'll do the hood latch for $600 but now they spotted a catastrophic anti-freeze leak and would repair it for $300, bringing my total back up to $900. Again , I declined because I knew I didn't have a radiator leak from my car inspection from the oil change just a few days ago. I told Clark there should be no leak and he said there absolutely is one. I knew they were full of it. I picked up my car the next day and low and behold, after 5 minutes of driving my car off the lot, it breaks down in 5 minutes while I'm driving 70MPH on I225 and had to pull over. I've owned this car for 10 years and it has never broken down on me once. I talked to both Clark and his supervisor and both denied any wrong doing and said it was my fault for not having the part repaired. These people absolutely sabotaged my car because I didn't wanna get ripped off and then let me drive off the lot knowing my car would break down and hoping I would have to spend lord knows what to get it fixed. I was finally able to get them to repair it for almost no charge because I threatened litigation on them. I knew they were in the wrong 100% I would highly stay away from these people, they need to be investigated for their shady ways. They also gave me an invoice saying it had the tow bill and it was an invoice for doing the work on my car which they said they wouldn't charge me for. I might take further action against these people but we'll see. Totally unacceptable and heinous.

My husband and I found our car here at Rickenbaugh. Our salesperson, Donnie was the best! Polite,…read morepersonalable, professional and honest. He made our experience enjoyable and stress free! Thanks Donnie!

Bought a xt6 from Rickenbaugh. We purchased a Cadillac Pre-Paid Maintenance plan.. The Premier plan…read morewas $1529. and was to cover oil changes tire rotations air filters cabin air filters wiper blade3s etc. When the vehicle was in for service all that was covered were oil change and tire rotations. Service manager said he could not help Sales manager said he could mot help even though he sold the maintenance plan. Emailed vice president of Rickenbaugh with no response Service contract company said Rickenbaugh turned in just the standard plan not the Premier I feel this was the Bait and Switch scheme. Very disappointed with Rickenbaugh

I was experiencing random losses of power from my 2023 Genesis GV70 2.5T Sport Prestige. Upon…read morefurther research and reading the engine code, I came across a warranty service bulletin to replace the water pump. I took my vehicle in for service and was very pleased with the help from Jovan Sisneros. Unfortunately, the problem I was experiencing turned out to be a punctured radiator behind an area of the bottom front grill which was completely unshielded and exposed. I was informed that my problem was due to a road hazard (not a poorly designed grill) and the work would not be covered under warranty. I expressed my concern about this and also highlighted some price discrepancies in the invoice that was sent to me. I requested to talk to the Service Manager, Ryan Melnick, and he was completely unsympathetic and would not provide any sort of discount or explanation for this repair. He even stated that he had seen this problem before in other GV70s but said that all vehicles (like his BMW) have design flaws that are unaddressed. In the end, I was billed almost $3000 for an oil change, new water pump and new radiator for a car with 20,000 miles and which is less than 3 years old! I think that Genesis should address the design flaw and that this dealership should be more understanding of the huge out of pocket expense that customers are being subject to. Ryan was especially unhelpful in this situation and so I am sorry to have to write this poor review. I love this car but this issue has made me have second thoughts about keeping it.

Ben was great. Showed us all of the option available and never felt pushy. He knew what he talking…read moreabout and I would def recommend doing a test drive with him.

These guys are awesome!! The team is so helpful and knowledgable. I can't recommend this place…read moreenough! They were very patient through the process and answered all of my questions. Very fair prices and a lovely selection of vehicles. Ask for Henry if you go - he is the BEST!!! I purchased a 2023 BMW and could not be happier. Huge fan of Maaliki Motors!

Awesome service very friendly workers, would recommend buying a car through them! Alex took great…read morecare of us and sold us a great car!

I've been a customer at this Volkswagen location for almost two years, and while ownership hasn't…read morealways been smooth, Jered has consistently made every service experience a positive one. I've worked with several service advisors, and he is by far the best. He always goes above and beyond, which is why I had my profile updated so I only work with him. If you're coming here for service, I highly recommend asking for Jered!

This dealership had my car for three days and handed it back with the real problem untouched. My…read moreTiguan came here after a radiator job at Emich VW Boulder left it with a check engine light and a badly wobbling cooling fan. Their technician said the fan needed replacing, then the advisor told me it was "road debris," that the wobble was normal, and that my car is just old. I asked to see the debris they claimed they removed. They refused, and later admitted they hadn't kept it. Here's the part that says it all: their own diagnostic log shows three stored fault codes, including a turbo underboost code, a nine minute session, and zero diagnostic tests actually performed. They cleared the codes and handed the car back with the real problem still active. An independent shop ran the correct test the next morning and found a broken intercooler hose in a few hours, and told me the car wasn't safe to drive. I have filed a formal complaint with Volkswagen of America. Three days here got me a wrong answer and a shrug. Do not trust a diagnosis from this shop without a second opinion.