I had a great experience buying a used vehicle from Schomp Subaru, and Noelle made the whole…read moreprocess much easier than I expected. She was knowledgeable, friendly, and never made me feel pressured. She happily arranged both a test drive and time for a pre-purchase inspection, which gave me confidence in the vehicle and made me feel like she genuinely wanted me to make the right decision. From the first time I saw the vehicle to purchasing it was less than a week, and every step was straightforward. I was also pleasantly surprised by how quickly the paperwork, payment, and temporary tags were handled. Based on past experience with another dealer, I expected buying from a dealership to be stressful and time-consuming, but Noelle made it smooth and easy from start to finish. I'm very happy with my purchase.

We felt welcome from the start. Noelle was friendly, super knowledgeable and helpful. She answered…read moreall our questions readily. I'd recommend this dealership to anyone. Thank you

Can't get off their mailing list. I've called for over a year, they say "10 days" and then I get…read moreanother advertisement. Now they just say "toss it" These mailings are not cheap. Printing, envelope, postage...delivery.....it adds up and now I'm getting them more frequent. It surprises me that they don't care about the expense or environment. This isn't a green company.

I inquired about a truck they had by email, phone call and in person. When I went in person to look…read moreat the truck the salesman said he would be in touch. It was supposed to be going through an inspection and maintenance. Two weeks later no communication on there side at all. I have reached out several times since my visit to the dealership, no responses at all. I have since bought a vehicle to replace mine which was totally burned by the Marshall wildfire. I will scratch Tynan from any future automotive needs.

My service advisor was Adnan Hassan. Very communicative and friendly and remembered little details…read moreI had with him in our conversation. Had my car for 3 days then it was ready at 7am the next day which was nice. Knew I had a trip coming up later in the week so he went ahead and overnighted a part for me knowing I was unavailable and would say yes anyway. Fixed my issue at a good price, I have no issues with that. Even offered a free shuttle service to take me back home! Now, I understand its a free service that not many dealerships offer so I appreciate it. However, getting it to go back to the dealership was a mess. I was told they run until 4 to 4:30, so when I'm available at 3, I call and they say its all good and they'll add me to the list. I call again 30 minutes later, they say the driver should call or be on the way. At 4 I call again, they say he's on the way. At 4:30 I call again and they seem annoyed, saying he is on the way to me now. I live 7 minutes from the dealership. At 4:45 I call a Lyft. When I get to Nissan they say he stopped driving at 4pm and went home. If I had known it would be that long of a wait, and that no matter what the driver goes home at 4, at that first call I would have called a Lyft and I would have saved 2 hours of time I needed to prep for my flight. Poor communication I recommend the service advisor, but not the shuttle service

I purchased a Nissan from this dealership. I kept it in good repair, garaged, etc. I am a former…read morecar repair person, so know about keeping an auto in good preventative condition. About 20,000 miles in, the engine blew a main seal bearing and was leaking. This is a serious issue I discovered after drips and leakage from this area. I went back to Tynan's and noted this was still under warranty, I would like this repaired. THEY REFUSED. I asked again, and they said no, and did not give a reason. As this was probably going to get worse, I traded the car. I will never purchase again from Tynan's and never purchase Nissan again.

I'm putting Pentagon Federal Credit Union, Autopay and Hyundai on blast…read more... This credit union was ok until it wasn't. I obtained a Hyundai Tucson in 2018 and did a refinance through Autopay in 2020 who connected me with PFCU. All was good until the vehicle had some mechanical issues and neither did the Autopay gap insurance or warranty with PFCU cover anything. This happened twice and I had to take out two repair loans to fix the issues; of which I am still paying off. Hyundai cars from year 2014 - 2017 have had various recalls and major mechanical issues reported for the last few years. Hyundai dealership was not helpful either. As of February 2023 the vehicle malfunctioned again, and definitely could not afford another repair loan. Thus I contacted PFCU to ask for a voluntary Repo and they stated to try and sell it myself first because that's their company policy. I took 2 weeks and tried to get a buyer and no one was interested. During that time, I asked for a deferment of payment and PFCU granted that request for one month. I had to obtain another car which is $400 more than what I was paying for the old one. Thus I called PFCU and spoke again to the collections dept to update them about the situation and advise that I can no longer pay for a vehicle that has a transmission issue and is too dangerous to drive when it is shaking with a loud ticking noise. The voluntary repo paperwork was signed electronically and put in process. They even discontinued the credit card that I had through them, of which both were in good standing before all this transpired. I have spoken to 2-3 reps between Feb and now June who stated that the voluntary repo was in process and every conversation was notated of what i said, and today 6/7/23 I spoke to yet another rep who said that she only saw the call from February. She said that the company will not come get the vehicle if it doesnt work and that the car note is over due 67 days. I told her thats a lie, because the previous reps told me that someone would call me to get the car towed so PFCU will try to sell it as is for what is owed on it. Thus the Tucson has been sitting at my apartment complex since February. I transferred the insurance from the old vehicle to the new one; and PFCU sent a letter stating that they applied insurance to it and that amount would be added to the remaining balance. This is the worst experience I have had with any bank / credit union about a car. If anyone reads this, I highly advise that you do not do any business with them.

Autopay has a very deceptive business practice. Over the past three years, they checked my credit…read morescore multiple times after showing me what appeared to be attractive refinance offers, with rates between 4.0% and 5.2%. Since my current Subaru loan is 6.59%, those offers looked better and encouraged me to apply. However, once they checked my credit, they did not honor those original offers. Instead, they came back with much higher rates, between 6.5% and 8.99%. This happened more than once. What made the situation even more misleading is that they used three different names, so each time I thought I was applying with a different company. That is how I ended up being tricked several times without realizing it was connected to the same business. This kind of practice is harmful to customers. It wastes people's time, affects their credit, and breaks trust with those who are honestly looking for refinancing options. Companies should be transparent and truthful, not lure people in with appealing quotes and then change the terms after checking their credit. Based on my experience, I do not recommend Autopay. Please be careful and do your research before applying, so you do not go through the same frustration I did.

Spent 7000 on a car. Should be reliable. Spent 4500 on repairs. This dealer will tell you that its…read morein good running conditions. No leaks. I had to change valve covers, ac compressor, battery keeps dying, many problems that THE MECHANIC THEY USE KNOWS ABOUT. AC works for a couple days because they recharged it knowing it will go out again. Putting a family in a car thats worthless and not safe and wont start half the time is a big issue. Been through scan dealers like this before. Thanks for nothing. There should be no trust given do this dealer.

Of the 20 cars that I've bought, this was by far the easiest transaction. I had an idea of what I…read morewanted and contacted Cheryl Mensch on a Wednesday. She located what I wanted that day and the next day, Thursday, she brought the vehicle to me for a test drive. I was sold on the vehicle and on Friday Cheryl delivered the vehicle to me at my home. From the time of my initial conversation with Cheryl on Wednesday afternoon, to delivery of the vehicle Friday at noon was less than 48 hours. It's hard to beat that for time or convenience. Got my vote. By the way, it was a Toyota Venza.

ABSOLUTELY THE WORST service center i have ever been to. Their so called mechanics if thats what…read moreyou want to call them but I prefer a joke and now refer to them as emich NO KNOWLEDGE kia. They will take parts off your car and put them on other people's cats then tell you that a rock must've knocked the part off. They will lie about your car being fixed, then of course deny any wrong doing when your car is in worse condition after being serviced there. They then removed all the freon from my car anf said my a/c was fixed and when I confronted them and told them I was tired of the lies, they said they were offended (apparently cause the truth HURTS!) and they then told me I could take my car elsewhere to get what they messed up fixed. They tried to lie about it and let me tell you its coming to an end. I will not lay back and not do anything! Im going to be their worst nightmare or one of many. How do you like me now you dumb ignorant, incompetent of a joke who sells cars that they are clueless about and cant even fix there brand of cars!! You guys are a disgrace and a joke!! And guess what joke is on you!!

Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have…read morepurchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get when purchasing a vehicle. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so.

After a few issues with a few different team members, I started working with manager, Tim, here,…read morewho ethically and respectfully solved all prior failures, which is so rare these days! Problems are inevitable. It's how they're solved, and relationships repaired, that counts, and Tim does that! That being said, I worked with Tim the last time I was here, prior to my oil change yesterday, to co-create a long-term mutually beneficial, mutually trustworthy, mutually respectful solution, and I said I'd like to only work with Arron going forward, if at all possible, given Arron treats me with respect, he has exceptional communication, he's a mature man (both men are, and that's hard to find these days, men who respect women, such as myself), and Arron is also a former mechanic, so I like how he explains things to me, and problem solves with me. Yesterday, I dropped my Corolla off for an oil change, was 1-hour late to my appointment (due to a harassing male boomer neighbor, while working with Denver Police Department, since 2021, on this same issue), and was not aware of the new policy: no Lyft rides home (understandable) for mere oil changes, which had changed the past 6-months, unbeknownst to me. Even giving that disruptive surprise, Arron not only met, but perfectly exceeded my expectations yesterday! He made my life super easy, to finally delegate / outsource a task, with flawless communication and execution, including helping me anticipate and budget for my next repair. I couldn't be happier, or more positively impressed and grateful. Thanks, Arron and Tim! P.s. I also want to thank Tim, for not only mailing me a corrected oil change sticker & associated paperwork, to fix a prior issue, as well as for refunding me for an improper alignment, per Stevinson Toyota West. Ethics, FTW!

Don't get your car serviced here. I bought my car here in 2021 and that went well. I used to get it…read moreserviced around 2022 and that was a great experience as well. Communicative and quick-two things that I expect when I get my car serviced. I've brought my car here for the past year, twice. The first time the advisor was kind and professional. However, I was never notified of any recommend services or the results of the initial diagnostic scan. Instead, I was just told that my car was ready: This most recent time, I had got rear-ended and had 2 main issues that I wanted solved: for the beeping of my trunk to be turned off and for the airbag system malfunction notification to be taken care of. I dropped off my car after 5 and heard nothing the entire day after apart from the services I needed to approve. I texted the number that I was given to get in contact with my service advisor. I had messaged it several times and got no response. Turns out my advisor was out for the day and the messages only go to them. Which doesn't make sense to me. Shouldn't there be consistent communication regardless of if my service advisor is in for the day or not? I eventually was informed after calling, that my car was ready and that the advisor was finishing up the paperwork. I showed up and the paperwork was not finished. The beeping sound still existed in my car, but this was one of the two things I had asked to be fixed. It was not communicated to me that this did not happen. I have only experienced frustration with Stevinson Toyota East these past two times and will not get my car serviced here anymore. Would not recommend this Toyota.

Thank you, Abed and Old Nation Motors; you are legit! Thank you CARFAX, as well, for steering me…read moretoward this dealership. I totally got lucky to meet this gentleman who is industrious, respectful pleasant and honest! I have always done careful research, and I felt immediately comfortable with the vehicle as well as Old Nation's style and deal. Abed appears also to do his research, and seems to have a great eye for quality used vehicles. As such, he is chill about allowing a private mechanic inspection with DL/ID. Be advised that he currently does not finance in-house, for good reason, so prequalifying with your own bank for a loan will definitely smooth the entire process. At age 70, this will hopefully be one of my last car buys, and has definitely been among the most pleasant and easy! Highly recommended!

Abed is someone who attempts to present a positive attitude when…read more presenting the sale of vehicles. He is friendly and has great customer care skills. He wants the customer to be satisfied with their purchase. He provides information about the history of the car which is important for the buyer to know. We were satisfied overall by our purchase of a car from him. We would refer others to him who are interested in purchasing a used car. I give him four stars because in his business it is hard to find a car in excellent shape.