We bought our Escalade here and Elijah was our salesman. I'll just say Elijah is an amazing salesman! He is honest and makes the whole buying experience great. Because of him, I'll only shop future Cadillacs at Rickenbaugh. read more

Rickenbaugh Cadillac - Auto Repair Near Me - Denver, Colorado

I didn't like my experience at Rickenbaugh Cadillac. The salesperson I worked with was very nice, professional, and easy to talk to, which made the process comfortable at first. We were close to making a deal, but when the manager got involved he was rude and rushed the process, which made everything feel stressful and less respectful, and the deal didn't go through. I appreciated the salesperson, but I was disappointed with how it ended and I won't be coming back. read more

Good car buying experience. I got a beautiful car, at an amazing competitive price, with the help of Donnie. It was daunting because I noticed the vehicle online while in Texas. I had been searching for over a month, and had a couple of bad experiences at local dealers so I was especially worried about this situation. Donnie assured me that the car would be held for me, even though I didn't complete the paperwork until the next week. When I got to Denver a week later, my car was ready and in the showroom. Everything was fast and efficient and I couldn't be happier. read more

Rickenbaugh Cadillac - Auto Repair Near Me - Denver, Colorado

So here's the deal. These guys are fantastic. Just mad props all the way around. I had an issue with my suspension that another dealership looked at 2x and told Me nothing was wrong. Really they didn't want to trouble Shoot because it was warranty. Rickenbaugh took my car and gave me a loaner for 6 weeks. They continue to troubleshoot my issue until they figured it out. Jeremy did an outstanding job and I'm nothing but pleased at the above and beyond service I got here. I won't be taking my Caddy anywhere else at this point. They ensured that when my lease is done they'll be getting my business for another Cadillac. Thanks so much for listening and taking me seriously and believing me. It truly meant the world to get the service you provided. You've earned a lifelong customer, well as long as I have a Caddy or Volvo. read more

While the overall service is ok, I had a scary visit during my visit at Rickenbaugh oil change. Keep your head in a swivel while visiting there, a car technician ( I believe he was test driving a serviced car) sped out of a blind alley and nearly hit me. I saw him and he saw me, and he kept driving and sped off aggressively. I had just dropped my car off for service. Thank god I didn't allow my pregnant wife to take the car or else it could have been her that could have been hit by the technician. I reported it to the service manager and didn't hear anything back. They apologized and asked I didn't leave a bad review. Service was ok like I said, but this is a safety issue not only for customers visiting there, but the general public walking on the side walk if 8th ave. read more

My husband and I found our car here at Rickenbaugh. Our salesperson, Donnie was the best! Polite, personalable, professional and honest. He made our experience enjoyable and stress free! Thanks Donnie! read more

Worst customer service ever. They offer 2 years of free EV charging but have limit places to charge them. Don't bother to call for customer service for help they will tell you "what do you want me to do about it?". Colorado is not ready for electric vehicles Thank goodness we only have a two year lease. read more

scam! don't do good service just want to charge top dollar. Manager Mike Noble very rude and inconsiderate. never going here again!!!!!

I took my 06 Cadillac for a simple oil change and tire rotation, they claimed they did a full inspection but couldn't show me paperwork or proof of this inspection. Had my car for 4 years and its had some minor issues but after letting them work on it it wont go 3 miles without overheating it completely died on me for the first time ever and my break system that I replaced months prior to this now has to be re serviced I wish I had never taken my car there. If you have an older model thats in working condition think twice before letting them touch it, they purposely ruined my car so id have to buy a new one and im sure it was all about money once I get a new evaluation that proves this i will be taking legal action. Trusting these people with my car cost me nearly 2000$ just so it will drive stay away from these money hungry dealerships and choose a company that's honest. read more

12/10. I've been coming here since 2020 when I moved to Colorado. I've leased 2 vehicles since then and 100% getting my 3rd from this Volvo dealer. From customer service, to handling any questions I may have and to just treating me so well I will never switch dealers. There have been a couple of times where I needed an answer that was time sensitive and it was handled right away and in a professional manner. Volvo cars are exceptional , but having a dealership to rely on for service and for a new car is priceless!!! Thank y'all so so much! read more

I have had good experiences before with Rickenbaugh Cadillac but this trip I had a salesman by the name of David Sloane he's not a very good salesman he just wants to make a pay check. First of all I purchased a car a couple of months ago still have the temp tag attached to the car and had a blown tire due to the tires on the car being dangerously having lack of tread on them. I'm first a female so he got over by telling me that he sold me the car as is and didn't give a crap about my safety and how I couldn't have been injured when the tire blew. I have a report from a licensed tire shop that did the inspection all 4 tires including the blown tire and was told the tread was 3-4 that's really bad. So DO NOT BUY A CAR WITH DAVID SLOANE he's horrible and has no compassion for anyone else but himself. read more

These guys are sooooo nice ! Thank you to the service department for always taking such great care of me! read more

Very frustrated with Rickenbaugh and the complete lack of customer service. After test driving a used vehicle that I was very interested in, the salesman took the keys from me and said someone else was purchasing--without asking if I was interesting in purchasing or not. Then a few weeks later, I saw a car online, made an appointment to go see the car. As I was driving into the parking lot of Rickenbaugh, I got a phone call stating that the car was not available and they were not sure why it had even been listed on the website. I was prepared to buy this vehicle that morning. I went home frustrated. This past weekend, the car I had scheduled an appointment to see was on the website again with "coming soon" listed. read more

UPDATED 12/6/2022 It took a while but Holidays and work was hectic until I found time to update this review. So the same day that I originally wrote the original review, the owner of Rickenbaugh called me to rectify the situation. We ended up with making another appointment to "repair" the top dash cover. I didn't think it could be repaired considering there was separation and there was a crack in the trim. Well, I dropped it off and I was already told I there would be no loaners available. Not a big deal, I had my wife go with me to drop off the car in the morning since we both WFH. I told the service rep we will be back the next day to pick it up. Next day, I called to let the rep know that we would be late. Well, he told me that the car wasn't finished anyways because they had to let it dry and the tech was suppose to be in the shop later to attach it. So the day after I went to pick the vehicle up. I cannot recommend any work that Rickenbaugh Cadillac does. The dash looks even worse than before. I have attached new pics of the after. The trim is even more noticeable. All that was needed to be done was just replace the top dash cover. This weak attempt at "repairs" was a slap to the face. Air bubbles look untouched. Updated pictures. 11/8/2022 First of all, I am writing in reference to the Service department. Not the sales. About a month ago my wife and I went to purchase another vehicle for her. She fell in love with a used '17 XT5. After doing a walk around of the entire vehicle, I noticed a small crack on the windshield. We aren't the one to haggle on pricing, so we made a sale based on Dave throwing in a windshield replacement when the part came in. So far everything is great. We got the call from Dave about a week ago to come in to replace the windshield because the windshield is in. On that Friday morning of the scheduled repair, there was a slight misunderstanding when I went in to get the windshield replaced but the service advisor Ryan there was friendly in getting the car dropped off and myself getting a loaner from Dave. I was called about 30 minutes before closing to come pick up the vehicle. If you ever been to the service department here, you would drive into a garage which is not well illuminated. I took a look once over and windshield looks good, so I drove home. Now the headache. As I was driving home, I noticed air bubbles on the dash and a crack on the dash trim right against the windshield. I have been the one driving my wife's vehicle every day because her XT5 is a lot easier on gas than my GX460. I have been looking at that dash for several weeks so I would notice if the dash was damaged. Service department is closed so I'll handle it in the morning. In my mind, I was thinking they can see the damage, shouldn't be a big deal. Now on to the next morning. I stopped by and spoke with the service advisor Ryan. He told me that no managers are in and that I would have to come back Monday. Okay, not a big deal, I'll just wait until Monday. I came back on Monday and met again with Ryan. He told me that the manager took off early for a medical emergency. Okay, stuff happens. I took his card just to confirm that a manager is present before I bring the car in. Tuesday is here and I got confirmation that a manager is on site. I come in and the manager first tells me air bubbles are common on an XT5 Platinum. I'm pointing out other air bubbles and that the dash is warped like something was wedged to help take the windshield off. Again, his rebuttal is they don't touch the dash and they would remove the windshield from the outside. Finally I hit him with the crack on the dash trim. That he says they probably broke (even though they don't touch the dash). He said they would mend it. I don't know how you would mend a dash trim without replacing it. (Also, replacing that top dash trim would've replaced the air bubbles and warped portion of the dash) I told him that the bubbles were not there, and he responded that heat would create the bubbles. Kinda funny that when we bought the vehicle, it was already cool, and the car is garage kept except for picking up kids and running errands. We both work from home. His final hail mary came at saying that his technician notated that it already had air bubbles. It wasn't in the system, but (after going to his office) he produced an invoice written in pen that it had bubbles. I have the same invoice by the way with no pen notes or anything citing air bubbles. I will be taking it to another Cadillac dealership to get the top dash replaced and just taking Rickenbaugh through smalls claims. The original crack on the windshield was small and was less obtrusive than the eyesore dash that was a result of getting it replaced. I have always delt with large dealerships for vehicle service because I was always biased that they didn't have grimy practices, but I guess it happens even with big dealerships. read more

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What a horrible experience. I am in the car business and would never think I'd leave a bad review for another dealer. I waited for a car for 3 weeks and they said finance just needed time to work on it but after 3 weeks of waiting and passing up on other cars they said they don't want to lease the car out of state. every day it was a different story about not being able to have the time to finalize my paperwork. For 3 weeks I was told they were just busy. Finally I saw they sold the car on the website and then when I messaged again they said it was too much "red tape" to lease me the car. My issue with how they handled the deal is I don't think they were honest from the jump. I kept asking to make sure that they could do it because I started to get the run around. I wish I was treated in good faith and if they ONCE TOLD ME IT MIGHT BE DIFFICULT I would've understood and gone somewhere else. They kept me on the hook and they never said there would be any issue it just would take time. Instead of being honest they dragged me around for 3 weeks promising me the car only to not sell it. I was so patient and had no issues with waiting for weeks but then to blatantly make up a story after they sold the car is crazy. Horrible customer experience. Horrible. Horrible way to treat someone. I hope they don't do this to another decent person again read more

I would not have expected I'd be doing a review of an auto service department, but this crew is so outstanding I had to. Obviously, a lot of car maintenance can be a nuisance all the way up to a full-blown migraine. At least, to me, it is. But working with the folks here at Rickenbauch keeps it from being anything more than an entry on your calendar. They are fast, friendly, and they get it right every time. And you can be 100% certain that your car was taken care of with the highest standards. While everybody I've had an experience with here has been excellent, I do want to mention one person by name, Keith. I randomly got him on the phone while making an appointment a long time ago, and now I talk to him when I need anything done. 11/10 pro. read more

Donnie is a great salesman! he listened to me and understood what I wanted. he was a pleasure to deal with. Highly recommend!

I had a problem with my spare tire hoist, and I called Rickenbaugh. Jeremy Breaux called me about 7 PM after hours, knowing that I really needed his help. He told me to come in the next day and he would see if he could help me. I brought my Escalade in and he tried helping me, unfortunately it needed to be replaced. He bent over backwards to make sure I was taken care of. That doesn't happen often nowadays, and I really admire him for going the extra mile for me. THANK YOU JEREMY BREAUX!! read more

Discovered that my 2011 Cadillac CTS4 Coupe's water pump had failed, an easy enough job to do on my own with my fake mechanic skills. Unfortunately the previous owner of car decided to use some kind of unknown coolant which wasn't OEM for my car. With that discovery I decided to take the car to the pros. I just don't have the proper equipment to handle that amount of hazardous waste and also the engine should be throughly flushed. I know it can be done, but I know my limits as a fake mechanic. I called Rickenbaugh Cadillac and spoke with Chris Wells and a service advisor named Blaise (hope that is correct) I explained my situation and they both were very helpful and answered many questions and concerns I had on multiple phone calls. You have to understand I don't trust anyone with my cars so if I get a bad vibe I stay away. They both were very friendly and patient with me, so I knew my Cadillac would be also. I got to the dealership with the car via a tow truck around 2pm, so I went back home, fully expecting to pick him up the next day. Well at around 445pm I get a call telling me the car was ready, WOW I was stunned, mostly pleasantly surprised. I'm sure that's not the norm, but I attribute that quick turnaround to an awesome staff at Rickenbaugh from advisors to mechanics. Yes, having them do the job for me was more expensive than me doing the job, but for what I needed done it was worth it. I had a peace of mind knowing that hazardous waste was taken care of. I highly recommend Rickenbaugh Cadillac for their service. But do your research and see what it takes to get your car fixed correctly, I encourage the DIYer, but know your limits too. read more

Rickenbaugh Cadillac - Awesome sign probably been there since the dealership opened. - Auto Repair Near Me - Denver, Colorado

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Thanks to Rafael for helping me secure my first car today! Very kind, helpful, and funny ! read more

Rickenbaugh Cadillac - Auto Repair Near Me - Denver, Colorado

I purchased a used Lexus GX460 from out of state and sight unseen which should help set the table for a complicated transaction. I worked with Donnie P who made the purchase seamless. He recorded a number of videos and took pictures to help me get comfortable with the vehicle's condition. Donnie even helped me find an auto transport company that was cheaper than quotes I found. When the car was delivered, the condition was what I hoped for and what was represented to me. The morning after I took delivery I noticed a small oil leak. I took the GX to my preferred mechanic and sent Donnie some pictures so he was aware. It turned out to be minor and Rickenbough offered to split the bill. Overall, I would not hesitate to work with Donnie on another out of state purchase and I can tell he takes pride in what he does. read more

Nick, .as a sale advisor, Rafael would spend all his time to get my information knowing that the car was sold? He event told me that you guy stil waiting for that client to either paid off or trade in her car to qualify for the loan. Your dealership gave her until monday at 11am to make the decision. Rafael even call me because the finance manager ask him what loan term i am looking for. The only case that i can think of right now is that you guy dont want to sell the car to an asian guy who does not live locally to avoid the hassle of shipping it out. read more

I recently completed the purchase of my ordered '23 Escalade and couldn't be more pleased with the truck and the dealership that made it happen! Nick and Donnie were great to work with from ordering right through to completing the sale and picking up my ride. Everyone was pleasant, accommodating, professional but friendly. I'm happy to have Rickenbaugh as my dealership of choice. Thanks guys! read more

I've read these reviews and I gotta say these folks must be friends with the guys in service because in reality they are horrible at customer service!! I took my truck in for headlight replacements because someone put after market headlights in and I wanted them returned to the original lights!!! I was told by Ryan that the cost would be $800 and it would take a half a day to be done I agreed this was three weeks ago. After 4 days of no call backs I get a call saying they waiting on parts to come in then he said the parts were lost! I went and picked my truck up and they still charged me $250 for doing absolutely NOTHING!! I got home ordered the lights, ballast and caps they said was needed it took one day I got all parts for $275 i jumped on YouTube watched one video went out and replaced the lights and all turned out I didn't even need the ballast like they said I did they actually told me they would call me once the parts got in and I still haven't heard from them smh!!! Ryan sat there and told me he did drugs most of his life and also alcohol so I think all of that has messed with his brain!! They have to know that I have officially filed a lawsuit wanting to recoup the money I lost for them four days of missing work and also the charge of $250 when they did absolutely NOTHING!! I remember Rickenbaugh being one of the most upstanding businesses but that has Definently changed I will never use them again and I hope no one else does when it comes to service I can't speak for the other departments! Ryan is a liar and should not be in customer service!!! read more

Less than a year ago at purchase my experience was exceptional, 5 stars. Took my XT5 in to service a faulty hazard switch last week and my expectations were not met with the same exceptional service at purchase. This may just be due to lack of expectation being set, however you wouldn't expect Rickenbaugh to miss that. My XT5 went in spotless and came out very dirty. Also the seat presets were lost. No big deal. I've reset them and washed the car. Just not up to par for what was expected. Update. The owner contacted me directly and apologized for the oversight and offered a complete detail of my XT5 to make up for my experience. I look forward to revisiting their service center. read more

Rickenbaugh Cadillac - Did not expect this mess. - Auto Repair Near Me - Denver, Colorado

I drove an hour from Parker CO to their location, in downtown Denver to look at a specific car I saw online. I walked around the lot for 15 minutes. No one acknowledged I was even there. Finally a guy from service approached me asked me if I've been helped. I said no, I haven't. He said he would go find a salesperson to come out and help me. Another 15 minutes went by, and I finally left. I guess they have so much business they don't need mine. However there were no other customers looking at cars at the time. I even sent an email the night before inquiring on the car, they never responded. What a big waste of my time. read more

Parts employee had less life than a smashed bug on a windshield. Absolutely unhelpful and entitled. Avoid this service department at all costs. read more

Came in to look at a new Escalade, we were lucky enough to work with David, Nick and Devon. What a great team, special thank you to Nick for taking the time to explain the process and our options. We ended up with exactly what we wanted and feel great about being our purchase and continued relationship with Rickenbaugh. Lastly, another word about Devon, who handled our purchase, wow she's great! read more

Bought my Volvo here back in '08 and have had it serviced here ever since...why? Because you can't beat the friendliness of the service advisers like Keith. They listen to all my concerns when I have a problem and take care of it pronto! Clean garage area when I arrive and a great comfortable waiting area (in the Show Room), with plenty of coffee, pop, bottle water & fresh popcorn with wi-fi available... read more

We just had our first experience with Rickenbaugh while buying a previously owned Cadillac. We had a wonderful experience! Donnie was great! There was no pressure and the whole experience went smoothly. We will definitely be returning for service and future sales. read more

I'm a frequent customer at this dealership since I bought my 2021 new Cadillac Escalade and they have being very good specially Ryan the service advisor always helpful, professional and courteous I appreciate his help. Mouneim Assila read more

Dude, If you need a genuine no pressure salesman that is seriously fun to talk to - and isn't trying to push you into something you'd hate... ask for Donnie. I'm going to come back to trade in my wife's truck in the near future and you better believe that I'll be looking for Donnie again. read more

The fan of my Cadillac CT 6 2018 continue to run after I shut the car down It had never done that before I called Cadillac Help Line they told me to make an appointment with Dealership nearby So they called John Elway when I spoke with the appointment desk she told me the next appointment is on 21 of December and today is the 8th I said what if the car breaks down by then she said you tow it This is the only opening we have we're busy people I did make the appointment was thinking about calling my dealership in Kansas where I came from six months ago but then I looked for another dealership in Denver Rickenbach dealership to see if they can help me when they heard my story they told me to bring the car right away or even next day and they gave me a very convenient appointment at 10:15 AM The lady at the other place was telling me there's nobody that can take me before that Which was not true This dealership is Epic and I am in from now on I will be using rickenbaugh Cadillac and I will trade my car for a new one through this business thank you thank you thank you MYImseis MD read more

Went in for service at Rickenbaugh downtown. I usually go to John Elway in Lone Tree., but it was booked. Easy to schedule online with plenty of availability. Location is great right off broadway, and service was great. Service was quick and efficient. Only needed regular maintenance on this trip, and was in and out. Waiting room is really small, that would be my only complaint. read more

I went to check out XT6 test drove the demo they had loved it. The sales Rep Jesse Lieberth was awesome answered every question I had. I have always been a Ford and Lincoln guy so for me to like a GM product really had to empress me. I will be back in a couple of weeks to by that demo. That XT6 had everything I was looking for in a car and the price was great. read more

I bought my 2014 CTS from Rickenbaugh. I worked with Ted in the used car department, he was terrific. Six months later, the car had what turned out to be a fairly big problem. I worked with Joe in the service department and they did an excellent (and difficult) repair. I couldn't be happier with their sales team, and their service team at Rickenbaugh Cadillac. read more

All of my life in Colorado my mother has purchased Cadillacs from Rickenbaugh, so when my son was in an accident in his Cadillac I naturally assumed they were the best place to take it to. Our insurance adjuster was there early this morning to do the estimate and then advised the service department not to do anything with the vehicle until a decision was made. Then the service manager decided to sign off on the car being towed to salvage lot although there was only $1,800 worth of damage. My son went from Castle Rock to Denver only to find out that his car had been towed away to Littleton. After going to Littleton, they refused to tell him who signed for the car to be towed. We are now on the hook for the tow back to the shop where we're having the car repaired. Both of service manager Mike, and the general manager refuse to admit any wrongdoing, or a correct their mistake by reimbursing us for the tow as well as the time it took for my son to run all over town with a 3 week old. I'm absolutely disgusted, and would never recommend Rickenbaugh for a purchase, or service on a Cadillac. read more

I recently has to make a last minute service appointment with Rickenbaugh for my STS. The entire process was so extremely professional. It was clean, fast, and most importantly, serviced with the up-most care and attention to detail. Joe helped me set u my appointment and discussed the prices. I dropped off in the morning, Joe called with updates throughout the morning, and I was driving off the lot by Noon! My car now runs like new, and was even washed prior to pick-up. I highly recommend any Cadillac owner, new or old, to service through Rickenbaugh for all service and maintenance needs. read more

I bought my 2013 Cadillac ATS from Ryan back in March of 2013 and the whole purchase experience was painless. I got the deal I wanted and wasn't pressured into anything. The best thing about Rickenbaugh is the service department. I have been in many service departments and no one treats you as good as Steve at Rickenbaugh. This guy is the the best at customer service. He is friendly, and helpful. Owning a Cadillac has been the ultimate experience. From the purchase to the trips to the service department.....I am one happy Cadillac owner. read more

Rickenbaugh Cadillac - 2013 Cadillac ATS from Rickenbaugh Cadillac - Auto Repair Near Me - Denver, Colorado

UPDATE 28 Jun 2021: We arrived at an agreeable and fair resolution -- updated my rating to 4 stars. Wish this could've been resolved at a lower level, but greatly appreciate Mr Inghilterra reaching out and following through in a professional and expedient manner. read more