If you have another option open to you for your internet provider, I'd steer clear of Spectrum. We…read morerecently moved across town to a new apartment. We called beforehand and asked if we could just unplug the box and take it to our new apartment and plug it in. We were told no, the technician had to come out and do that. No mention of an extra charge. The bill comes, and we were charged for changing our address, and charged for the guy to come plug the damn thing in. When we called customer service to complain about the extra charges, we were told we should have just taken it over and installed it ourselves. That was not an option that was open to us at the time. The service has been fine, but our bill quadrupled this month with no warning, thanks to their stupid hidden fees. EDIT: I never got any contact back from them about this issue, but the extra charges were removed from our bill.

I've lived in Laurinburg nc for about 7 years and haven't liked that Spectrum was my choice…read more Service is terrible. But it has ramped up to the point where we have days of intermittent service and I work from home. I cannot tell you the stress in trying to drive around town to find an Internet connection so that I can do the bare minimum. It is affecting my income. The last few weeks have been awful and at least one full day per weekend nothing. We were told that Duke Energy was replacing poles and that was the reason. But what I've notice is that my area has been having this trouble for months since Oct 2024. We have 'troubles' in Laurinburg with certain issues but I have noticed that certain areas or neighborhoods take the brunt. I am white and live in a predominately black area. I love where I am and my neighbors are wonderful. But I noticed that for electricity and cable/ Internet we are generally the last area to get service. That's what's happening now. When I call friends living in the richer-white parts of town, they tell me they have service and that their service rarely goes down. I spoke with someone recently in the industry that claims this is an actual thing. If they need to pull power, they do so in lower income or minority neighborhoods. And some of us are the ones working from home. And we won't get reimbursed for all of the down time. Also, one of the last times in speaking with a cust service rep, she researched our area and even claimed that we had a disturbingly large amount of outages and also very strange. For this post, I had to wait 30 minutes this because it's been up and down 4 x in that 30 mins. I think we need a class action suit. Seriously . What could improve you ask???? Get Verizon in here.

We went to trade in my husband's phone and upgrade to the new iPhone pro max. We had a complicated…read moreissue that came out of me trading my phone in last fall. We worked with Theresa and she was absolutely fantastic! She walked through and explained things to us. Additionally, she helped us navigate with customer service and helped us get a reimbursement. LJ ended up helping us out as well. He was helpful and funny, which made a potentially tense situation better. Either of these two individuals would be great to work with to help you with your cell phone or electronic needs.

Terrible customer service. Refused to help set up the new phone for my wife. After she asked…read moremultiple phones. He responded with "it's easier to do it at home" she wanted a phone case and he responded "they're expensive, it's better to get them off amazon" she said she didn't care about the price and he once again said he would get it off Amazon if he was her. So terrible customer service with bad attitude.

Very bad service from the beginning. No communication about…read morethe ground installation coming, they installed the wire on the wrong side of the house. The house installer ran a new line on the correct side of the house but this left holes in both sides of the house. While setting up the login for the router I had issues and the tech person said they had to move the request up the chain. That someone would call me soon. The call never came. After this I decided to cancel the service. It took 6 calls, 7 different people and a total of 3hr 50 minutes to get the service canceled. I confirmed with 2 people and a supervisor that I would not be charged for anything. A bill arrived in my email 3 days later. Do not use this company. Such poor service all over.

Worse company ever! I have never been treated this badly by an internet company that laughably can…read morenot provide "communication services" (ie: internet) considering it is what they claim to provide. What a joke! Never ever go with this company, it's a valuable waste of time and money.

After several horrendous attempts of service with other internet providers, finally one that offers…read morespeed and the capability for all my needs. Streaming, gaming, and WiFi is no longer an issue for me and my family. Thanks to Lunar Int Technology.

The Starrmobile staff were very knowledgable about their product and services. The team as a whole…read moreprovided outstanding customer service and exhibited great professionalism... My experience was very pleasant and I would highly recommend this establishment.

Clay was more than professional and helpful with giving me the information needed to make an…read moreinformed decision.

From the owner: South Carolina's Telecom Solutions Provider. As a Independent Telecom Agency We Partner with Over…read more50 Carriers/Providers to Find our Clients the Best Solutions. Whether You are Looking For Dedicated Fiber Internet, Broadband, PRI/SIP Trunks, or VoIP Solutions we can help you pick the best solution.

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