Rude Sketchy…read more Upselling Don't waste your time or money Drive past this place and go to the next Verizon store where you can actually get help. The customer service was so incredibly poor, I had to escalate my complaint to the corporate level. At every store level it was pure failure in an attempt at resolution. From sales people To manager To district manager Again, please heed this warning and do not choose to waste your time and energy and hard earned money here.

I received zero help over the phone so I decided to go into the store and left even more frustratedread more

I recently dropped in to see if they could replace a battery in my iPhone. Unfortunately they do…read morenot, but due to the fact I had an old version I went ahead and decided to purchase a new phone and plan. Travis was absolutely amazing! He provided answers to any questions I had, showed me multiple options and was extremely friendly. I was very happy with my experience and recommend Travis is you can, even though you probably can't go wrong with anyone at this location. One other thing, the Manager was in site and greeted customers and checked in which I thought was so nice.

BELOW AVERAGE SERVICE. I came in to file a claim and was helped quickly. However all I had to do…read morewas call customer service but they did not answer the store phone which made me have to drive over there for nothing basically. further, every sales rep in there was scrolling on their phones while helping customers and listening to music on earbuds while servicing customers. THIS IS A BREAKDOWN OF SERVICE AND MAKES ME WANT TO LEAVE VERIZON. also this doesn't have to do with the store but the customer service rep was aggressive with trying to sell me wifi, upgrades, and other things after I told him I am not interested in any plan changes.

Transferred to theses guys after dropping Windstream (which is a MUCH better service) for the…read morecheaper price. The only good thing about Spectrum is their new customer deals. Tenured customers receive the short end of the stick when it comes the pricing. The actual internet and cell phone service itself leaves much to be desired. I pay for their top dollar package but I experience random outages, many dead zones, unexpected loss of internet/ cell phone service.. I can only imagine how terrible the service is for the lower level packages. I just regret moving to an area where google fiber doesn't exist.

I rarely leave reviews, but my experience with Spectrum (Charter Communications) has been so…read moreconsistently poor that it needs to be called out. In less than 90 days of service, I've experienced at least a dozen outages--many of them happening overnight between midnight and 4-5 a.m. with zero warning or communication. The service simply drops, as if reliability isn't even a priority. For anyone who depends on a stable connection for work, this isn't just frustrating--it's costly and unacceptable. What makes this worse is the complete lack of transparency and accountability. There's no proactive notification, no real explanation, and no sense that the customer's time or livelihood matters. It feels like Spectrum assumes customers won't notice or won't care--which is an incredibly poor way to operate a service people rely on daily. Paying for a service that repeatedly fails without warning isn't just disappointing--it's a breach of basic expectations. If you need dependable internet for anything important, I would strongly advise looking elsewhere. This has been one of the most unreliable and frustrating service experiences I have ever had, and their complete LACK OF ACCOUNTABILITY has now become a legal matter, so GAME ON! ::

I'm in Texas, but I spoke with Tracy in North Carolina. I want to begin this review by saying I was…read moreseething through my teeth getting through Spectrum's automated messaging. It infuriated me. Upon answering my call, Tracy was not only in a positive mood, but she was a ray of sunshine- asking why I wanted to leave Spectrum, and if there was anything they could do. I told her I was upset I only received one email reminding my promotional rate would soon expire (though I received almost a dozen emails when I signed up). She understood, and looked through the promotions to see what else Spectrum could offer me. I was apprehensive she would find another plan, and I had already decided I was going to move to Verizon. Tracy's genuine interest in my situation and eagerness to find a plan right for me made me STAY WITH SPECTRUM. Tracy deserves a raise. She's an incredible saleswoman, and completely flipped my day around. I signed up for another YEAR WITH SPECTRUM. Thank you, Tracy, for being a light in a world of darkness. Truly a remarkable personality.

Horrific service, we are forced to have this wifi provider at solstice at june lake apartments. It…read morenever works and is down two to three times a month. Alot of the residents are fed up and would like to switch to xfinity. Spectrum has failed and is the worst provider.

Not only am I satisfied with my internet, this is really a post about my cell phone service that I…read moreonly received because a rep came out when I was getting my internet installed in my new home (spring 2019) For reference, I NEVER would upgrade my iPhones because they are expensive. So I had an iPhone 6 until 2019 when I moved, and they came to my home and offered me an iPhone XR for free if I would switch to them. Just wanted to let y'all know about how happy I've been with AT&T, and honestly it's been the best experience for me with iPhones. This year, I'm eligible to upgrade to an iPhone 13 pro, once again, for free. I highly recommend them and I'm just sharing this information in case anyone else loves iPhones but also isn't in the business of paying for them. Love and light to y'all!

Don't trust ATT. They lie about everything. Reliability is poor. customer service is a joke…read more Promises mean nothing. Not recommended!

Charlotte Wi-Fi is pretty good since you can have internet service within minutes of moving in…read morewithout going through all the hassles of calling up people and waiting for some guy to come and install something. You just connect to the wifi signal that is already in your building, enter in your credit card info on their webpage, then you're good to go. Their customer service isn't bad either. Around the time of the DNC, the internet was on the fritz due to the apparent need to 'protect freedom' or something like that. They did get right on the problem and tried to get things working. Their speeds can be pretty slow at random times (maybe a lot of people using the same router?), but pretty good at other times. I just read that they can install an ethernet connection in your place and you can have your own router, which would probobaly help a lot. I made a bit of a mistake when I was moving out because I didn't realize that you need to give a 30 day notice to cancel. I assumed it was the same as signing up, quick and easy. I also figured they'd prorate your final month or something... I was wrong, but the crappy thing was that I had to send four inquiries to them to finally figure out the details. I was always pretty flexible and easy going with them about their mistakes, wished they could've saved me the $26.50 from my last month that I really needed for food on my move-out.

Charlotte wifi is convenient because you can get it as soon as you move in. BUT the connection is…read morelike dial up. It's insanely slow. I get about 0.3 Mbps, and I have my own router hooked up in here! Upgrade the freaking speed Charlotte WiFi! This is unreal. I am going to have to cancel and go with someone else if they dont

Clay was more than professional and helpful with giving me the information needed to make an…read moreinformed decision.

From the owner: South Carolina's Telecom Solutions Provider. As a Independent Telecom Agency We Partner with Over…read more50 Carriers/Providers to Find our Clients the Best Solutions. Whether You are Looking For Dedicated Fiber Internet, Broadband, PRI/SIP Trunks, or VoIP Solutions we can help you pick the best solution.

Horrific service, we are forced to have this wifi provider at solstice at june lake apartments. It…read morenever works and is down two to three times a month. Alot of the residents are fed up and would like to switch to xfinity. Spectrum has failed and is the worst provider.

If you're thinking about switching to spectrum. DONT DO IT!! The worst internet ever. If I had…read moreknown internet could get this bad, cell phone service could get this bad, I would have thought twice before I switched from my flawless att service. Now I'm stuck with spectrum for 121 days until I can switch back. Believe me, when I tell you that my calendar is marked. I don't even care about the money I'm saving. Somethings are worth paying more for. There are three students in my house and we have to have reliable internet. Period. 3 years with att, no problems that I can recall. 100 days with spectrum more problems than I can count, beginning with the bait and switch move they pulled on the deal that prompted me to switch providers in the first place. Sitting quietly through my first outage in years currently. I'll have to get up early tomorrow so I can finish submitting my school work. Good thing it wasn't due tonight. If I could give negative stars, I absolutely would. If I could take it back I would. Nothing but regrets. Trust me, Your current provider is better!