If you have another option open to you for your internet provider, I'd steer clear of Spectrum. We recently moved across town to a new apartment. We called beforehand and asked if we could just unplug the box and take it to our new apartment and plug it in. We were told no, the technician had to come out and do that. No mention of an extra charge. The bill comes, and we were charged for changing our address, and charged for the guy to come plug the damn thing in. When we called customer service to complain about the extra charges, we were told we should have just taken it over and installed it ourselves. That was not an option that was open to us at the time. The service has been fine, but our bill quadrupled this month with no warning, thanks to their stupid hidden fees. EDIT: I never got any contact back from them about this issue, but the extra charges were removed from our bill. read more

I've lived in Laurinburg nc for about 7 years and haven't liked that Spectrum was my choice. Service is terrible. But it has ramped up to the point where we have days of intermittent service and I work from home. I cannot tell you the stress in trying to drive around town to find an Internet connection so that I can do the bare minimum. It is affecting my income. The last few weeks have been awful and at least one full day per weekend nothing. We were told that Duke Energy was replacing poles and that was the reason. But what I've notice is that my area has been having this trouble for months since Oct 2024. We have 'troubles' in Laurinburg with certain issues but I have noticed that certain areas or neighborhoods take the brunt. I am white and live in a predominately black area. I love where I am and my neighbors are wonderful. But I noticed that for electricity and cable/ Internet we are generally the last area to get service. That's what's happening now. When I call friends living in the richer-white parts of town, they tell me they have service and that their service rarely goes down. I spoke with someone recently in the industry that claims this is an actual thing. If they need to pull power, they do so in lower income or minority neighborhoods. And some of us are the ones working from home. And we won't get reimbursed for all of the down time. Also, one of the last times in speaking with a cust service rep, she researched our area and even claimed that we had a disturbingly large amount of outages and also very strange. For this post, I had to wait 30 minutes this because it's been up and down 4 x in that 30 mins. I think we need a class action suit. Seriously . What could improve you ask???? Get Verizon in here. read more

They continued to raise internet prices without warning. I made several calls to discuss the service. Basically they said tough so I changed service providers. Also asked for part of my month credit. read more

There isnt enough space to express my displeasure of people coming onto my property without permission. Not only that but trenched an entire acre to get to one of my phone poles. They lied at every turn until I wore them down and they admitted the mistake. It took them 3 weeks to clean up the mess, with a lie every day. If you see them in your neighbor hood beware. They are allowed seventeen feet from the road and thats all. What made it worse was the big wigs came an apologized to me and assured me carte blanche concerning the landscape repair and I got one Mexican and one bail of hay and had to rake part of it myself while they stood and watched me. Here's the wild part.....I already have fiber optic from Rand Tel. which I love. Never ever on the clearest day fall for the sweet talkings of a Spectrum man. Liars, everyone of them. Im sure their service is as good as their customer care. I know mistakes are made but the lying is what got me. read more

If there is anyone else in this area I am going to find them. This is the worst company to deal with. Do your research and find someone different before you get tangled with this company. My bill has gone up 17.89 per month since Spectrum took over and the service is worse than it already was. I am a company trying to keep cost low for my clients and it is companies like this that keep me from doing that. I now pay 238.10 per month and my clients can't even send me emails. Don't try to get technical support on the phone, because you will be sitting there all day! read more

I would love to give spectrum a negative star if I could. The customer service is horrible. Their prices are ridiculous. 200$ upgrade fee. Seriously!!!! read more

I never thought the level of customer service could sink as low as it has today! My installation was botched by their office and they want to charge me a service fee to correct their incompetence! Moreover, the technician was already here, at my house, with the necessary equipment, and the corrective action was simply, disconnect the incorrect box, and connected the correct box that should have been provided the day prior. This company's focus is money and the customer be dam! There should be a "zero" star option, because it is definitely warranted in this case! read more

Service was decent, but tech installed wrong equipment and the phone customer support couldn't figure it out after multiple calls, so we went 1 full year with glitchy service in our office. Once we changed ownership on the account it took over over 6 months to make the switch and then they continued calling me for past due bills from the new owner! I've spoken with Billing, Collections, Customer Service, and Account Management who are all unable to help me - meanwhile collections keeps calling me 12+ times a day for an account I haven't owned in over 6 months.... DO NOT RECOMMEND! read more

They sign u up under a plan of 44.95 a month just for internet and then they up the rate to 70 a month. No way is internet worth 70 a month. Do not get your service with them. I called to discuss this issue and they do not respect their customers and it was like they did not care. read more

If there was ANYONE else in the area that had unlimited phone and internet, I'd go with them. Spectrum has given me the run around on a work order to drop a cable line into my mother's bedroom for the past 2 weeks. I'm so sick of the BS that I'm actually thinking of cancelling my service with these incompetent idiots. First they tell me that yes, they'll do the installation - I get the appointment all set and everything, the guy shows up 70 minutes late. He then tells me that he can't do the installation, as it's an apartment building, even though I have written permission for them to do the work and whatever needs done, they can do. Ok... I reach out to their social media site and am told that they'll contact me in 24 - 48 hours. They don't even bother calling. So I call back and am told by Tiffany in the Greensboro, NC office that it's a liability issue, that they can't do it, even though I have permission from the owners of the building. OK... I call back to ask for a 250 foot cable from the technician, I'm placed ON HOLD while this guy gives me the run around YET AGAIN saying they can't give me the cable line and that he'll transfer me over to YET ANOTHER lady in the "customer resolutions" department. She made an appointment for yet another tech to come out and the guy didn't bother showing up, didn't bother calling, received NOTHING from anyone. So I call them back again and am told that "all the technicians are in by now, but your appointment is still open, so there's a very slim chance that he'll be there tonight, but I can send in an emergency ticket, but again it's not guaranteed that someone will be there tonight. Can I have someone call you tomorrow morning at about 9:30am?" By this time, I'm screaming mad, I could reach through the phone and strangle this guy, because he couldn't get his stupid excuse straight. If I get the money for a deposit for DirecTv, I'm DEFINITELY going with them, because Spectrum is a F***ING JOKE! read more