I had an absolutesaga trying to deal with my Apple Watch, and Tico at T-Mobile Bellevue Square…read morecompletely turned the experience around. I originally went to the Factoria T-Mobile thinking I just needed a watch battery replacement. They sent me to the Apple Store, and the Apple Store then sent me to T-Mobile Bellevue Square. By the time I got there, I was already annoyed and frustrated because something that seemed like it should have been simple had become so much more complicated than I ever wanted it to be. Enter **Tico**, who was absolutely terrific. He figured out a way to get me an entirely new watch for essentially the cost of what I would have paid for the battery replacement. Even though the store was busy, he stuck with me through the entire process, never rushed me, and was incredibly patient, nice, charming, and helpful. He took care of everything and genuinely made me feel supported before, during, and after the purchase. His manager, **Mike**, also jumped in at different points to help and make sure everything went smoothly. I was really impressed with both of them and with the level of customer service they provided. We are very happy with the new watch! I did run into one little issue during setup afterward, and I'm now communicating directly with Tico about it. Instead of being worried or frustrated, I'm completely confident it will get resolved because I know I'm in good hands. Tico and Mike are exactly what great customer service should look like. They took a frustrating situation and turned it into an experience that made me really happy to be a T-Mobile customer. Five stars and a huge thank you to both of them! cSad: I need to amend my review. Somehow my guys managed to add a line and switch my phone numbers around. My sister in law lost her phone number. My daughter's watch number went to my sister in law. It is a ROYAL MESS. I texted and called the store guys but no one got back to me. Since my sister needed her phone to communicate I had to call T mobile main and have spent TWO AND A HALF HOURS FIXING THIS. So they were so nice but somehow this all got messed up and they didn't get back to me so I am sadly having to change my review.

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so 1 asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!,

I ordered a phone case on line and thought I can pick up from Bellevue square location to avoid…read moreshipping fee and wait time. Little did I know the store staff doesn't get notified for my order and I waited patiently for the staff to go around the store to search for the case for me. Then he came back and told me that he can't find it. I appreciate his efforts so that's the 2 stars but it is lousy that the inventory doesn't get updated and the order I had doesn't show up on their side so if there is anything I don't need to drive there and waste more time. So please call ahead if you are ordering things to the store to make sure they actually have it.

Every time I need to get a new phone I feel like I'm an idiot. The contract is difficult to…read moreunderstanding and although I've handed the credit card twice I got no receipts. I've not gotten any receipts on email also. I hate Verizon. Oh and then it takes more than an hour the seating given in incredibly uncomfortable. It seems like a small issue but again they seem to control horrible customer service

Great Apple Store with a few bumps during this visit…read more I've upgraded my phone at this location a few times over the years and have usually had a great experience. Today, my fiancé and I came in to trade in our phones for the iPhone 17 Pro Max, and he also picked up an Apple Watch SE 3. The only thing I'll always wish Apple would change is making more fun colors available for the Pro Max models. The lower model had a beautiful pink option that I absolutely loved, and I really wish that color was available for the Pro Max too. But thankfully, that's what cute cases are for! This visit started off a little differently than my previous experiences. We had a hard time initially finding someone to help. My fiancé first asked a group of employees for assistance and was directed back to someone at the front of the store. Since we had already seen her when we first walked in but weren't greeted or asked if we needed help, the whole situation just felt a little confusing. Thankfully, Richard completely turned our experience around. He was very kind, patient, genuinely helpful, and made sure we were taken care of. I really appreciate him stepping in and making our visit a much better one! I also appreciate that Apple gives you the option to come back later and drop off your old phone if you want extra time to make sure your photos and data are fully backed up. It takes away the pressure of having to rush through the transfer process while still letting you leave with your new device. Overall, we're still very happy with our purchase. I usually come here when I already know what I'm looking for, whether it's an upgrade, trade-in, or a new device, rather than just browsing. I do hope the customer service experience becomes a little more consistent, but I'm super thankful Richard was there and provided exceptional service!

Do not get your phone repaired at the Bellevue Square Genius Bar. Go to Jet City Device Repair…read morenearby instead. I had my iPhone battery replaced here, and immediately afterward the primary phone-call microphone stopped working. Speakerphone still works, and this issue never existed before the repair. I contacted Apple 15 days later, but they refuse to take responsibility because they can't "prove" their repair caused it. Their solution: pay another $550. On top of that, I've wasted about 9 hours dealing with this place: 2 hours for the initial visit, roughly 5 hours for the battery replacement, and another 2 hours today, only to leave with nothing resolved. This Genius Bar has a lot of bad reviews, and now I understand exactly why.

The back of my iPhone 14 Pro cracked really bad the second time and I came here to fix it. They're…read morereally professional and kind. They explained the procedures and also called beforehand for confirmation of other work when they discovered other areas were broken too. In addition, they followed up the next day to make sure my phone didn't have any issues. All in all, this place is a gem for getting your phone fix! I also highly recommend them over IGSM in Bellevue. IGSM was the place I went to the first time it cracked and it took longer to fix and they're also less professional + more expensive.

Great and fast. New screen was expertly placed with good follow-up. It's been two weeks now and no…read moreissues.

I recently sent in my Switch that had a badly damaged USB connector to be fixed. The owner charged…read morea minor fee to inspect the damage and repair the USB port if possible. He spent nearly 5 hours on it, repairing the motherboard thst was actually the cause of the damage (the copper pads were ripped). Unfortunately the board was beyond repair but he did his best and I appreciate the time he spent trying to help me save the data on the system. They are friendly, affordable and fast at what they do and highly skilled (Micro needling new pads is not easy).

10 stars if I could…read more My iPhone 13 Pro Max had a busted charging port and I refused to give up on it. Took a chance on iGSM Wireless and honestly? Best decision I made all week. They answered my questions over text fast, beat every competitor's price I found, and had my phone back in my hands in under 90 minutes. But here's what actually got me: one of their techs sat down with me afterward and walked me through how to get better performance out of my phone AND my battery. Unsolicited. Just because she wanted to. That's not customer service. That's the kind of care you don't expect anymore. I'll be back. No question.​​​​​​​​​​​​​​​​

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so I asked for a address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!

It looks like the store renovation is done now. Last time I came here, the store was under…read moreconstruction and operating out of a very small limited space near the entrance. I did not realize this location was one of their "Experience" stores. They stock free merch items exclusive for Experience Stores here. I picked up the mini football yesterday. I have been using this location for 3 or 4 different phones I replaced/upgraded in the past 5 years or so. The wait can be pretty long depending on the day/time. Service is usually decent. It really depends on which associate you get the day you go in. Parking is fairly convenient here. The store is very clean too. Their inventory had been pretty decent (at least when I visited, they had what I was looking for).

Came here to get help activating with my prepaid plan, waited 42min for the only person( guy with…read morenose piecing and salt and pepper hair) in the entire store to help me, no greetings nor welcoming address! The guy tried to help me by playing on my phone while scrolling down on his computer to see if he can fix my issue, but while doing that he kept biting his nail/finger and putting his nasty wet finger on my phone! I almost threw my phone after he was done! and of course he didn't fix my issue. left mad and with a contaminated phone! don't go here and waste your time!

This place was so helpful and nice! Terry and Jay were really great to work with. They helped us…read moreswitch over from Verizon which seems like it could be hard. Got new phones and made the process as easy as possible.

Great experience, having a computer problem it's the only place to go. Might not be the cheapest…read morebut they're the best

These guys do very quick and excellent work. They definitely came through and saved the day.read more

Excellent experience and customer service. My offer seemed fair and didn't have to haggle over…read moreanything. If I am selling anything electronic, I'm definitely coming here and recommend you should too!

Agreed with the first review. This place is just a pawn shop looking to give you bare minimum for…read moreyour electronics while presenting as something more than pawnshop. The service was professional and the associate who helped me gave me a professional/great service. It just the system they use to give you a price is messed up. I brought in a Dell Precision worth $3,800. But due to the pawn broker questions I was asked. Was only quoted $225. My question to all pawn shops like this one. What does it matter why I'm looking to sell my laptop? I could be trying to pay for a serious surgery for my best friend/pet who is otherwise dying. Or I could just be a drug addict needing my next fix. The worst part about my experience here is that, just like any other pawnshop, i was given the same drug addict/thief demeanor. And told that my legit products were worth nothing. Which I'm okay with, if my products are worthless to you and your business so be it. But don't try to advertise as paying top dollar for what electronics are worth whenever that's not the case. Your advertisement gives the false presumption that I wouldn't be treated like common pawn store trash for trying to resale my electronics. I can just an easily list them on platforms to get what they're worth. So thanks but you're just a pawn store that was an hour out of my way. If you're not already in the Bellevue or Bothell area. Don't bother making the trip. This business just found a location where tech is high and people got money. So they can buy cheap and resale high. Good luck.

Excellent service for my cellphone. I needed a new battery put into my older cell phone. I did a…read moreyelp search and this place popped up, and it's right in my neighborhood. I was able to communicate with the owner who gave me an estimate, I showed up and he provided the service in 30 minutes for the price quoted and the new battery is working great in my phone. He was friendly and helpful. I really recommend this place if you're looking for an effective and affordable repair to your cell phone. So I'll give it my highest rating five stars.

Loved the Experience , got my phone fixed in less than 20 mins actually , Alex did an amazing job !…read moreIt was really fast and easy ! 10/10 definitely recommend !!