The back of my iPhone 14 Pro cracked really bad the second time and I came here to fix it. They're really professional and kind. They explained the procedures and also called beforehand for confirmation of other work when they discovered other areas were broken too. In addition, they followed up the next day to make sure my phone didn't have any issues. All in all, this place is a gem for getting your phone fix! I also highly recommend them over IGSM in Bellevue. IGSM was the place I went to the first time it cracked and it took longer to fix and they're also less professional + more expensive. read more

We have used jet City several times. Peers we have a habit of damaging phones during our travels. They have always fixed our devices within the time and price promised. We will continue to use them whenever our phones need repair. read more

Went in with a broken screen on my iPhone. Repaired in less than 45 min at a reasonable price. Highly recommend.

I am a pretty clumsy person and I often mess up or break my phone throughout the multiple phone breaks, drops in water, broken screens, etc. I have found jet city device repair to usually offer the best prices for repairs comparing to nearby stores and Apple Store. The dudes working in there are also very helpful and honest, not just looking to make money but are honest with me about my phone and its condition. Definitely recommend! read more

This is THE GO TO place to fix any of your electronics that you may have dropped in water or otherwise damaged. My family and I stumbled upon this place like five years ago . Before finding Jet City, we would've had to fix our computers or our phones at our workplace with IT professionals or going to places like geek squad. I'm so grateful that we now have some kind of assistance that is so smart and so fair in pricing . Everything they say you can assume is correct. These guys are so fair , straight- forward and so smart . They're always concerned with your bottom line , efficacy and saving you as much money as they can! I guarantee you that they will never overcharge you or upsell you . They always speak the truth and they fix your stuff in record time! my whole family and I will keep coming here for every "oh sxxx" moment with our computer or phone issues !'The guys working are so kind, extremely professional and overly polite . It's amazing . My senior mom come here every couple of months frazzled and they solve her computer problems -sometimes not even charging her for their services! I can't say enough good things about this team of miracle workers. if you've lost data because you can't find a file that you need, system corruption or any other reason , you've should really go here first and save yourself a lot of of time and headache cause these guys know what they're doing . I'm so grateful that they've been helping our family for at least five years with all of our various electronic problems -from the smallest to the largest, and at record time for really unbelievably fair prices! I don't know anything like this in Seattle. I'm totally amazed that they're still here and they're still charging low prices. It's amazing. If you have a problem with your electronics of any kind, don't second-guess it ! Instead, Calm down ...drive over to Jet city device repair as soon as possible. They will calm your nerves and solve your problems for very little money and you will save yourself a lot of time ,energy and annoyance read more

Yet another broken device in the household of kids and yet another quick awesome service to fix a mangled iPhone SE. hats off to JCD to fixing it, fixing it well, and fixing it quickly. They are my go to for getting my devices fixed! read more

Jet City repaired a broken phone screen on an iPhone 14 Pro for me earlier in December, 2025. Upon first glance, everything appeared to be working. However, I quickly realized the functionality, screen resolution, and screen brightness controls all had been diminished since the repair. The blacks were more of a dark grey, my photos appeared to have a lower quality resolution, the brightness at its lowest setting is still very bright, the brightness at its highest setting is lower than before, there is often a delay when clicking, and my phone no longer recognizes when I take it off my ear, which doesn't allow me to hang up. Following the repair, management reached out. I replied with the above issues and they requested I return to the store for a fix. I made another significant trip back to the store to fix the issue. After the staff looked at it, they acknowledged my concerns and replied they could not fix it. They offered to place the broken screen back on and refund or put the unbroken screen back at full price. Ultimately, I was pretty disappointed I had to return to the shop simply to get the same answer. Despite paying full price, my repair is half-quality. I suspect the quality of their screens is far below OEM. With that said, the staff was very friendly and understanding. I would definitely try another option before going back to Jet City. read more

Super fast service to replace an iPhone battery and screen protector and all done within the stated timeframe. Very helpful staff (Ryan) and no surprises when picking it up and paying for their work. Big recommendation! read more

Came in for my phone to be repaired again under their warranty because ever since they repaired it there were problems. First, I had called them the day of when I got back home. There were already problems with the screen but I couldn't come in since I don't even live in this state and I was leaving the next morning. It's a long drive so it didn't make sense to go back when the phone was still functional at the time. I finally got a chance to come in after about two months later while the phone has just been deteriorating slowly since their repair with literally no cause. I haven't dropped it, cracked it, nothing. Eventually the screen just started lifting and not allowing me to use the upper half of the screen. I went in so they could fix this issue since nothing caused it other than their repair being the catalyst- and they claimed to have a lifetime warranty. They gave bullshit excuses as to why they couldn't repair it under warranty. They claimed it was new damage and they knew this because the screen was lifting and there were scratches as well as the screen having a dark spot. Firstly- the scratches have been there before this repair. This was due to the initial drop where I unfortunately had to replace my old case so I didn't have one on. On top of that, they also caused even more scratches to my phone while repairing it the first time which I honestly did not care about at the time because I just wanted my phone to be usable. The black spot and lifting just slowly happened overtime with regular usage of my phone because they couldn't fix it correctly the first time. We all have our entire lives on our phones- emails, passwords, verifications, our phone numbers. Everything. So I'm not going to complain about aesthetic issues when I'm just glad to have my phone working. They're taking advantage of this fact and that Apple charges you a ridiculous amount of money, so you go to them to fix your phone but it inevitably breaks because they can't do their job honestly and correctly. They'll just have you pay even more to fix what they caused. I've had a case on my phone this ENTIRE time since the repair- I literally bought one right before it was fixed so this wouldn't happen again. I would really like to be enlightened, in what universe do scratches go through a phone case? Don't come here to repair your phone or any device for that matter. They'll just do a half-assed job that makes your phone unusable in a few months, then tell you they can't repair it under warranty even though they caused the issues, but they CAN give you a "discounted repair" for just the parts. Except that parts don't cost that much because if they did Apple wouldn't be selling their phones at the price they do- they'd be selling them for thousands more. I will let all my friends and family I have up here know to never come here because I'd hate to have them go through what I did. read more

When reaching out to some companies who do repairs, JCD provided exactly what I needed in comparison with two others. It's been 5 years since I brought my phone here for a replacement screen protector, and here I am again! I was greeted when I came in, told the price for the replacement as well as future replacements (free!) after the initial purchase, and was out the door swiftly! The plan was cheaper than the original screen protector I bought at the phone store, which is NOT replaceable. Highly recommend! read more

Don't come to this place unless (1) you want to get a defect components (in my case, I got defect iPhone screen replacement) and (2) fake lifetime warranty. I came there to replace my iPhone screen. They replaced with the new screen (looks new, but not sure if it's a defect one) to my iPhone. I notice some problems: 1. The screen is not popping up whenever my phone gets notification. 2. The replacement screen is recognized as unknown part in my phone (attached the screenshot). I can clearly see that the screen they installed in my phone is not standard for iPhone. When I returned to the store, they didn't want to replace a different screen nor refund my money back. While on the day they replaced the new screen from them, they clearly told me that the screen has lifetime warranty. Again, don't come to this store; find other stores to fix your phone. There are lots of decent places in that area. read more

Highly recommend! Skilled and wonderful to work with - they backed up photos I thought were gone forever, with texted updates along the way.

I checked out several places on Yelp for a cracked screen repair and decided on Jet City because of their high ratings--and they absolutely lived up to them. I spoke with Tristan on the phone, and he said they could get me in and out before closing at 7. True to his word, they did exactly that. They replaced my cracked screen with an OEM part and swapped out the battery with a third-party one since they were out of stock of the OEM part. What really stood out was that Tristan was upfront about it--he could've just installed it without saying a word, but his honesty says a lot about him and Jet City's integrity. Excellent service overall. Yes, the repair was pricey, but that wasn't on them. I'd definitely return if I needed more work done. Thanks again, Tristan! read more

Had my iPad mini 5th generation battery replaced, was exhausting battery life quickly, getting hot, and balky. Works great, new life for a few more years. Reasonable price and fast. read more

Everyone was very nice and helpful. They were able to fix my computer right away and it was ready to pick up in only a few hours.

My wife and I live on a farm, so our phones are always taking a beating. About twice a year one of our devices needs a repair and I always trust JCD to do it quickly and professionally. I've also sent damaged phones and had them discourage me from spending money for the repair due to age of the device or severity of damage. That gives me a good feeling about the integrity of their company. read more

Fixed my iPhone for free in 2 minutes. I'd feared expensive trouble. Easy on-street parking(!) on Wallingford. read more

My daughter dropped & shattered the glass on her iPad. iPad screen was replaced by JCD, with same day service. Flawless repair. It's a been a week and not one issue to report. Works just as it did when new. read more

Very experienced, knowledgeable and fairly priced. Also very patient to explain everything.

These guys are excellent! Fast and no BS with reasonable pricing. Considering the outrageous pricing and long waits for OEM and mobile carriers to do any repair - if they even will, it's great to have Jet City as an option. read more

I' have be a customer for years mow because they fix my stuff right the first time and they are a group of millennial geek types who always appear to be either opening or closing up some electronic device. They have done outstanding repairs for me and I highly recommend them. On their card their motto is " Yeah, we can fix that," and they can because they are a talented group of hard working nerds, but the kind of nerds you want on your side. I highly recommend them. read more

Jet City Device Repair - Their card with phone and website info There is another site in Seattle.. - Mobile Phone Repair Near Me - Bellevue, Washington

I dropped and shattered my iPhone back screen and jet city was super helpful in the repair. They were easy to contact and schedule with, able to get me in the next day. There was easy street parking and the guys were super nice! I really appreciated the ease throughout the whole process. It took a few hours but was affordable and very worth the price and wait. They ended up replacing my front screen cover on the house. Phone feels and looks great. Thanks for your work. read more

Great service, fast, reasonable price, friendly.. I thought I had a cracked camera lens but I just needed a lens protector replaced. They did that and put on a new screen protector on. Love that they will replace it at any time! Plenty of parking read more

Second review to cover the repair of an iPad's broken charging socket. Same experience. Walked in, agreed on a price and came back 30 minutes later to pick up a repaired device. That was several months ago and no problems with the repair. read more

Easy, quick, friendly, efficient. What more can I say? I have used them twice and will happily use them again.

super helpful! I took my gaming laptop here to get the fans cleaned and they said if the fans needed replacing in the future that the cost of my cleaning would come out of the repair price. A month later I did need my fans replaced, and luckily it was pretty affordable with the deduction of the cleaning cost. They did a great job and my fans sound good as new! read more

These guys are great! I first found them when I cracked my new iPhone screen and was crushed. Along with the repair, I got their screen protector for less than $30 with lifetime free replacements - great deal and used it several times (sigh). Just got another new iPhone and went straight there to get one of their screen protectors! ;) A nice benefit with them is they know their stuff - they're educational and quick! read more

Knowledgeable and attentive. Great communication and reasonable pricing. Happy with their service

I've been using Jet City for years for my phone and my sons' phones. Their service is excellent. It's peace of mind for me. We pop in and with in 30 min, our phones are fixed. read more

I had them replace the battery for my iPhone 13 Pro. It took 30 minutes, barely enough time to get a coffee nearby. They also cleaned the lint from the power port for free. Highly recommended. Their website says they're closed on Sunday. But they were actually open. To avoid waiting, call ahead for an appointment. read more

Again, best and most professional establishment I have utilized. I last came to the team to have my wife's iPhone battery replaced. This time, I had to get a 2012 MacBook Pro battery replaced. As this request was super urgent, I contacted Jet City Device Repair to get a quote. I reached out to others nearby as well and once again, JCD had the best price compared to the competitors. Spoke with Tristan and informed him of the urgency to have the battery replaced, and he worked with me to schedule an appointment for the next day to then say the computer would be done before end of day. Literally dropped the laptop off, ran some errands to then receive a text from Ryan literally 1.5 hours later saying the computer was done!! Absolutely amazing!! Went to pick it up, no pressure for payment right away like other establishments, they truly cared about me testing the laptop out and checking to see how it was operating and the capacity of the battery. They even followed up the next day to make sure everything was good and if I needed any additional help. JCD knocks it out of the park not only with their customer service, but their quality of work and helpfulness. I recommend to all friends and will continue to do so. S/O Tristand and Ryan!! read more

The team provided Great customer service, fast, efficient, responsive, patient, pleasant

Professional courtesy & work of the highest quality is the hallmark of this location. I would highly recommend it. read more

I was in jet city today for a second time after first getting a screen protector for my iPhone 12 pro Max. There I discovered that my screen was intact my camera Lens was intact and I decided to get the new iPhone 6 Plus. I came into the store got my new phone screen cover and my camera Cover along with a nice Little repair plan should I need it. The gentleman were kind and efficient and took excellent care of me. I would suggest this please to anyone who wanted their phone repaired by very smart and knowledgeable experts. Thank you. read more

Very helpful!! Phone wasn't working and helped me turn it back on over the phone. Very great customer service

Took husband's older iPhone in for a screen replacement. Their work was quick and efficient. Parking was easy with an indoor lot a few doors down (validated parking). I'd definitely use their service again. read more

I got my cracked iPhone screen replaced here because it was $100 cheaper than in Apple store. The new screen started glitching in 3 months, they had me come in and pay for replacing (even though they said they cover warranty for repairs), the new replacement screen started glitching in 3 more months and they had me pay AGAIN for replacement. So in total I paid them $750 instead of $350 at the apple store. I'm dumb. They look at the perfectly clear screen under a microscope and give you a lame reason like too many scratches which caused the glitch, so the warranty they provide doesn't cover it, like what? read more

So grateful for this location! I was out for a walk this morning with our pup and my son and as we were walking through a narrow part of our trail our dog got flustered by a pack of small dogs and I tripped over a boulder while steering her away. Fortunately no major injuries beyond badly scraped hands and my elbow but my Apple Watch Series 5 screen which was pristine before my fall suddenly was completely scratched. When I got home, I got sick looking at my watch so jumped onto Apple to see repair costs... and was depressed to see with the steep expense it makes more sense to buy a new watch. I contacted two places on yelp and within five minutes Jet City had replied with an estimate of 50% of Apple's price (assuming no damage below the screen, I was fortunate that it was the case). Our daughter's iPhone SE screen was also coming loose and we opted to get that fixed as well for a price that was lower than we expected. My husband mentioned the staff was very friendly. Two hours later after a text, my watch looks pre-fall. If only my elbow and hands would heal as quickly. Glad for both of our devices they are back to new and avoided purchasing replacements. read more

Jet City Device Repair - Mobile Phone Repair Near Me - Bellevue, Washington

Great service. Quick and easy with knowledgeable staff. We had a cracked lens on our iPhone and they were able to fix it within a few hours. read more

By far the most professional and fast repair company I have used. Extremely good customer service. I am recommending this company for anyone/everyone. The specifics: My Android phone stopped charging. For a few days it would hover at the current charge level if always plugged in, but even that stopped happening and my phone completely died. Jet City (and I) felt replacing the battery was the correct first step. They ordered one (mine is an older phone so they didn't have the correct battery onsite.) When it came in, they replaced the battery quickly. Alas, that didn't seem to be the problem. (Jet City and I knew this might be the case from earlier.) I went back and we diagnosed it as a problem with the charging port, but they also did a thorough test with various cables, and found I could charge using a USB3-to-USB3 cable, which I bought and was all good. I went back at my convenience later to get the charging port fixed. I understood all steps along the way and agreed with all the assessments as well. Awesome folks! read more