I ordered a phone case on line and thought I can pick up from Bellevue square location to avoid shipping fee and wait time. Little did I know the store staff doesn't get notified for my order and I waited patiently for the staff to go around the store to search for the case for me. Then he came back and told me that he can't find it. I appreciate his efforts so that's the 2 stars but it is lousy that the inventory doesn't get updated and the order I had doesn't show up on their side so if there is anything I don't need to drive there and waste more time. So please call ahead if you are ordering things to the store to make sure they actually have it. read more

Verizon - Store front - Mobile Phones Near Me - Bellevue, Washington

Every time I need to get a new phone I feel like I'm an idiot. The contract is difficult to understanding and although I've handed the credit card twice I got no receipts. I've not gotten any receipts on email also. I hate Verizon. Oh and then it takes more than an hour the seating given in incredibly uncomfortable. It seems like a small issue but again they seem to control horrible customer service read more

They do not answer the telephone when called. It is incredibly frustrating. EDIT: Please note that I had been working with Verizon Business team (via telephone) and their supervisor was unable to communicate with anyone in the store, either. When a supervisor of a business unit cannot even reach a local representative, you know communication is broken. I find this ironic and incredibly poor leadership, coming from a communications company. read more

Oh Mohammed, where do I even start... from the way you approached me with such kindness and compassion in your eyes and the way you deeply invested yourself into our interaction. You showed such persistent care while also encouraging a positive energy. Mohammed, I'm blessed to have a matching phone and phone case with you. You made my day, Mo. 5/5 for Mohammed alone. - Daniel read more

My phone was not receiving calls but I could make them. Eric was so helpful, and very patient with both me and customer service. He had to call customer service a second time because he was sure they could fix the issue. I really appreciate the care that went into fixing my issue. read more

I know there's not much I can do about a big company like Verizon, but I recently visited the Bellevue Square store to ask about my plan, upgrading my phone, and other options. While there, I also mentioned that I only get one bar of service at my home in Sammamish. The store staff told me, "No problem--just call 611, and you can get a network extender for free." Sounded great! So, I called. After struggling to understand a heavily accented representative, I did manage to catch one key detail: the network extender would actually cost me $269. I pushed back, asking if they really expected such poor service just 20 miles east of Seattle and if they cared about keeping a customer of 20+ years, especially since I'm due for an upgrade and could take my business elsewhere. No movement. No help. Just 40 minutes of my time wasted. So, the Bellevue store gave out bad advice, and customer service couldn't back it up. At this point, it looks like my only real option is to switch providers. read more

Worst experience ever... Kristi or Kristy team lead or manager... 10/18/24 Had a reservation this morning, made the reservation because of tight scheduling. Waited 10 minutes, no one helped us and asked Kristi what the wait time would be. She said that she was training a new employee, and word for word she replied, "I'm training a new person so you will need to wait. I can't leave them alone, RIGHT?!?" Wow, her attitude when she said that was so disrespectful. Maybe she's the one that needs training on CUSTOMER SERVICE... Will never want help from her again, RIGHT?!? read more

This was the most underhanded place I've ever been to. I brought my phone in to replace with an offer Verizon had sent me. The associate lied to me and said he couldn't run it without his manager and they would still honor it the next day even though it was the last day. We came back and of course they wouldn't help with the offer. Denied, then later because of phone damage. I got them to agree to reimburse the balance after the Corporate agreed to help. Of course when our next bill came it wasn't reimbursed. Twice lied to. First to come back, and then a reimbursement. read more

I see this place has a bad reputation, but after my disastrous AT&T visit, I had no choice. I walked in they showed me my options I got a decent deal on the 13. So I canceled my plan with AT&T and went with these guys. The minus star is the staff here has a problem with talking to each other when helping customers. I heard more personal life stories from these guys than I could of cared to listen to. read more

Customer service at this location is so bad, if it was the only option I would leave Verizon immediately. Long time customers, needed new phones. Made appointments so there would be time for setup. The person helping us seemed so incapable we assumed he was new. Unfortunately, that was not the case. Just don't understand the level of non-support. The rep said he couldn't turn our new phones on and transfer the phone number or contents because they don't have wifi at this location. However, he assured us, one step to do at home and so very easy. He then sold us phone protectors to put on when we got home, understanding we couldn't have the phones look the same (one phone white, the other gray). However, they looked exactly alike in the same phone protector. Then he tried putting on the screen protector and didn't have any idea how to do it. Completely messed one up, has to get a new one and start over. Finally got the first one on. Tried the second phone, messed that one up too, and refused to make it right. He said its against company policy to put screen protectors on. He was just trying because we asked. If the professionals can't do it, how do they expect the customer to do it??? The worst part was after we got home and the phones wouldn't initialize and transfer the phone number. After trying for 30 minutes. I called tech support. It took over 1 hour and 45 minutes, but the support person was able to go behind the scene and get the phone numbers transfered, and the content transfer to *mostly* work. Went back to the store to get a different phone protector after talking to the manager. However, they were out of screen protectors and had us go to a different store in another town to get a new screen protector. Not the salesperson nor the manager seemed to care about us as customers, and took no ownership of the issues. Seemed put out with our issues. We did go to the other store to get the final screen protector fixed, and the customer service there was wonderful. Recommendation: never use this Bell Square location, and consider a different carrier - as we will next time we need to change phones. It shouldn't take 3 trips to the store and almost 2 hours on the phone to get a new phone. A terrible customer experience. read more

Avoid this location to save your precious time. You have to get checked in and get in line (average 10-15 people ahead of you) even just to return an item. read more

Sent to the store to get help on a return the corporate office sent me to return. What did I get was piece of paper and asked to call customer service while they sit on there phones like it's my job to figure out there systems. Which is garbage because I've worked for this company. We use to figure out the issue for the customer. read more

Verizon - Mobile Phones Near Me - Bellevue, Washington

One star is generous. The folks here are stingy, unctuous salespeople who will give you only the most expensive options. Poor customer service all around. Tried to sell me a plan with extra lines to "save money" (just needed one, not 2!). Prices are way higher than other places as well and better yet, they don't care at all about the vibe of the store. Couldn't get out fast enough. Save yourself time and headache and go to T-Mobile downstairs instead. read more

I would give zero if I could. Manager refused to help customers despite there being only one customer service person. They messed up line transfers causing multiple trips to the store. No apologies or attempt to make it right. Very unsatisfied. read more

We came into this store recently to get one of our family moved to Verizon from AT&T. It should have been straightforward but they wouldn't give good credits since he has an older phone (no trade in) so he ended up with one viable choice if he didn't want to pay full price. I suggest that you find out if you qualify for any deals early on before you listen to their talk. They are always busy so you often have to wait awhile in this store in Bel Square. We waited each time we were there. We had to listen to EVERY pitch which took forever, we got a hard sell by an employee named Juan. He also did not port our family member's # over properly from AT&T so the phone didn't work properly and we had to go back in two days later. He said that we could get a free device - tablet or watch - as a promotional bundle and that we should take it. He said that we could "sell" it if we wanted. We asked multiple questions and he kept saying why wouldn't you take a free device. We thought it was tied to the phone plan which we knew we had to keep service for 36 months. He did not explain that we HAD to keep service for 36 months and pay the activation fee, that we had no choice or the device was not free. It was not clear because on the receipt it showed the service but he said we could cancel the service. We could but we found out later then it meant we owed the 549 for the tablet. I spend an hour on the phone with verizon to get things changed - Juan had not told us that there are TWO equipment protection options that would have worked. Verizon support is as bad as AT&T, difficult to reach and not well-trained, I talked to 3 different people and had to be verified every time I was transferred. It was the verizon person who explained the tablet situation. We went back in and talked to Juan and he confirmed that we had to keep the plan. I said - but you said we could sell it - who would do that if you weren't sure you could get the retail of 549 and had to pay 395 in service fees and activation for the next 36 months. He said ...well I said you could...! We were mis-led, I need to start recording what sales people say I believe. He claimed that he didn't - maybe it wasn't an outright lie but it was misleading. He was very clear to say "i told you" and didn't acknowledge the potential for confusion. The manager walks around but doesn't seem to care that you have to wait for service which I find odd. I thought AT&T was bad and expensive, Verizon is even more expensive although perhaps the actual coverage is better because AT&T rarely has working coverage for 5G anywhere you go. All in all, we all pay hundreds per month for very poor service. Record the conversation and make sure that you take good notes so that you get what is promised/communicated and don't trust Juan to tell you it all. read more

I'm glad this store is receiving a new 1-star review from me. On Tuesday, the staff told me that if I changed my plan, I would lose a certain discount completely. In fact, they were lying! I switched plans at another Verizon store and still retained the discount. Today, at 5:00 PM, I requested a check-in to handle a number change business inside the store. The staff told me there were two people ahead of me, and I needed to wait. Fine, I waited for an hour and a half. At least three waves of people came and went. Then there were still two people ahead of me. There was even someone who just walked in and did a walking check-in ahead of me. He had already completed his transaction, and I still had two people ahead of me. read more

If I could give them a zero, I would... I walked in and there were no other customers... There were three workers just standing, staring at me not one of them said hello I walked in and was looking for help, but none of them offered to help me worst store! read more

I have been a Verizon customer for over 20 years. I will not go into detail, as it is quite unbelievably appalling. It is way too complicated to share the whole story. Bottom line, I was lied to to boost sales, I bought items and returned them online to be told they were used and I couldn't get a credit. I was also informed to go to my local store to print a shipping label because two that were mailed two weeks apart never showed up. Store couldn't print me a label, nor could they track the 3rd label I requested. Just trust me, as a past loyal Verizon customer, this company has drastically changed and I would NOT recommend Verizon. Just read reviews. Even on BBB (better business bureau) they have the same review I am sharing. 1 Star only because we have to give one star to write a review. read more

COVID or not this place has terrible service. The so called "manager" is more interested in playing with her phone than helping customers

Special thanks to Kay for the over-the-top customer service! I visited Verizon to get a new phone, as my old Samsung Galaxy 5 was starting to lag in processing, so figured I should upgrade to the newest version. As soon as I walked in the store, I was greeted by an employee who verified my Verizon account and checked me in, so an associate could work with me. Kay was the associate who helped me and I can't say enough positive words about her. I told her about my dilemma and she was able to look up my plan and go over my options. Since I wanted another Galaxy, Kay showed me all the options and went online to pull up a chart of the differences between the S8, S8+ and Note. She also was able to compare all of the models with the Galaxy 5, to help me gage the differences in phones, whether it be storage, battery life, processing power, etc... No one ever wants to pay more for a phone, so with my Verizon plan, she went over my options, with the additional costs of each device. And what's especially great is that she was able to get me a deal where for only a few dollars more I could also get a Samsung Tab E, in addition to a phone. After telling her that I don't have a tablet nor do I use one, she had another associate go in the back stockroom, so I could see what the Tab E would be like and the features on it. After finally settling on a plan, she also helped transfer all my information and data from my old phone to my new one and the Tab E. Throughout my entire time with Kay, she also never pushed any additional costs on me or seemed persistent on anything. From what I feared would be a few hours at the Verizon store turned out to only be an hour from being greeted to transferring my files. Kay was friendly, patient, informative and efficient, and provided her business card for any follow-up questions or issues with my new devices. The Verizon store here is lucky to have Kay on their team. For a Verizon customer in Bellevue, I'm really glad to have this location in Bell Square. The former location was also in Bell Square, but was much smaller, serving more so as a store front. But this newer location here is inviting and spacious. There are plenty of seats for customers, with multiple models of devices displayed for people to check out. I like that someone checks you in once you enter, so it's guaranteed that you can get personal customer service. There's also a kiosk here where you can look up your Verizon plan and pay bills. Overall, nice, updated location and I'm really happy with the customer service here. read more

A week ago, I bought a new Samsung Galaxy S21 Ultra from Verizon Store in Bellevue Square. I also bought the wall charger, wireless charger, and car charger. In addition, I bought a phone case and a Otter Alpha Flex Screen protector. Spent a lot of money. When I got home, to set up phone, it went well. When, I tried to install the Otter Alpha Flex Screen protector, the Otter Alpha Flex screen protector did not work. Disappointed, this weekend, I returned to the Verizon Store to return the Otter Alpha Flex Screen protector, and request their help or to give me my money back. They not only refused to help me, they also refused to refund my money. Terrible customer service, especially given how much money I spent. Recommend shopping elsewhere, especially if after sales support is important to you. read more

Twice I've gone in to this location to receive "Support" on Two different Faulty devices I own of which I was given a run around to try and up sell me a new device and or Have me contact Ins on a device that is still under warranty. Both times the "Customer service specialist" were condescending and Rude and seemed irritated to be "helping someone" over "selling something" ... However Kai who is a so called "Supervisor" in this location Takes the cake for being the most obnoxious and out of line Verizon rep to date!!! First he tried to put me off with just handing me the phone # to Ins for a Faulty pixel phone that is still under Verizon warranty.. Then when I asked any questions about the process of returning the phone under warranty considering it's locked up & dead & we are unable to wipe it clean of personal data, He then told me if I'm concerned about security of my info still on the phone then I should just buy a new phone for 1k or go to Best buy and have a geek squad member try and wipe it for me ( This advice was given rather then to stand by the Integrity of company he works for ) And Again This is a 2yo phone sold to me by Verizon that is still under warranty and by all rights Should be replaced by Verizon and what ever info that might still trapped on it should be destroyed by Verizon upon receipt ... Though after Kai proceeded to get extremely frustrated with "Misunderstanding" what I was trying to convey & by raising his voice and then practically yelling at me, I choose to leave and go to the Issiquah location Of which the assistant manager Xavier was able to take care of the issue in under 10 min a Replacement phone ordered and on its way. If I were you I would go to the Issaquah location as they are kind and supportive and accommodating and will take care of you with no issue or drama in and out no problem at all. read more

Horrible customer service at its best. My mom and I came in so she could port over from T-Mobile to Verizon and the associate let us know about a port in offer that she would be eligible for if she used her old iPhone 6 Plus. I let the associate know that she had just switched from VZW to TMO about 3 months ago and confirmed with him she would still qualify. We gladly accepted the offer and submitted for the reimbursement after 48hrs of porting over. A few weeks later, we get an email saying she does not qualify for the offer due to the time eligibility. After battling with customer care and being hung up on by them, we go to the store to attempt to find the same associate. We ended up getting helped by the assistant manager and his associate and told us they would escalate it due to it being a matter of incorrect information represented by the original associate that helped us. (Still waiting for a response). The associate this time seemed to know what he was doing so I ended up adding a temporary line there that day so I could preorder the iPhone 8 and was told to come back to the store to port my number over once it came in. The day of arrival, we headed to the store and it was empty. I told an associate I needed to port my number over in which he greeted us with open arms and brought us to an area to sit down. We sat down and I let him know that an associate added a temporary number for us so I could preorder and port on top of it afterward. His attitude immediately changed and said he couldn't do anything and that I need to call, shoving a phone number from his cellphone in my face. Not to mention he was incredibly quick to leave our presence one he realized we weren't doing anything of use for him. 1. Funny how once it doesn't become a sale for him, we're no longer welcome. 2. I was told to come to the store and now I'm being told to call. If I knew I could just call a 1-888 number I would have done that a long time ago and not waste my time at the store. My mom and her husband made another trip to the store to purchase a Samsung S8. When asked to help transfer data between phones, they simply told them they couldn't do it and to use Google.. Completely baffled by their form of "customer service", all they are there is just selling machines with no sense of morale. You'd think with the retail stores being the face of the company, they'd be a little bit more helpful, knowledgeable, and competent. TLDR: customer service here is awful, associates don't know the ins and outs of their promos, not helpful whatsoever. read more

When I get a great service, I always feel obliged to write a review about it. We visited the Verizon Bellevue Square store 3/5/18 in the evening, nearing closing hours. I was greeted and added on to a waiting list. We were helped by an associate Matt, who heard our needs and did all that he could to meet them. He was professional, personable and knowledgeable. Matt was very patient and positive, and not once did we felt rushed, even though the store was closing. I highly recommend this location. read more

I would like to recommend a person at Verizon at Bellevue Square who was a tremendous help to me this morning. I had to have my new phone brought up to date with all the content from the old phone. I am a senior citizen with much trepidation when it comes to new phones and all the updates that are required. He treated me with respect and showed a great deal if patience throughout the process. His name is Nic and if you are in need of a new phone or an update, you need to ask for him. You will be glad that you did. Verizon is very fortunate to have a staff member like him representing the company. read more

All I needed was a phone case and a screen protector. What I got a was a phone case and a defective screen protector. I pointed this out to them while I was still in the store (because I had just paid $40 for this screen protector) and their response was, "Oh yeah, you'll have to file a claim with ZAGG and they will send you a new one", literally within 5 minutes of purchasing the defective one. Come to find out, filing a claim with ZAGG does not offer a free replacement. Good job Verizon. Super proud. read more

Slow. Indifferent. Looking like they are bored on their jobs. If that would be my average experience with Verizon, i would be changing company now. read more

I purchased a WiFi hot spot from this Verizon store because they do have coverage in some areas where my main phone (T-Mobile) doesn't. So I'm giving them two stars for that, and also for shipping all of their devices unlocked. But I have to withhold the other three stars due to extremely sleazy sales/billing practices. In particular: 1) They quoted me $50 for the device on the phone with a 2-year contract, but when I got there the actual price was $100. They say they will mail me a $50 gift card back in a month if I go online and submit a bunch of details about my purchase with the right promo code and pictures of my receipt and UPC code all during the time window they specify. If they are going to quote the price as $50, they should sell it for that amount. 2) When I asked on the phone about any hidden fees or charges, they said there weren't any. But once I tried to purchase it, they hit me with a $40 "activation fee". So they are charging me to become a customer? If they are going to have this obnoxious fee, they should admit to it up front. 3) My plan is called "Beyond Unlimited", but it is actually limited to 15GB. After that the speed is reduced to a ridiculous 0.6Mbps. So advertising this as "unlimited" is sketchy. 4) They told me that my plan costs $85/month as long as I sign up for autopay and paperless billing. But then when I tried to sign up for autopay, it says that I only get the discount if I use a bank account or debit card. Autopay with credit card doesn't count, so that adds another $5 to my monthly bill. 5) While T-Mobile quotes their prices inclusive of all taxes/fees, Verizon apparently adds a bunch of dubious fees as well as taxes to the amounts they quote. When I asked exactly how much the bill would be, they couldn't tell me. I guess my bill amount will be a surprise, and then I'll have to pay that amount for 23 more months. And Verizon can apparently raise the fees at will. Ugh. It's a shame that Verizon's sales/advertising practices are so misleading because I do like the device and the range of their network. And if they had told me the truth up front I still would have bought the device and would have left a better review. Instead I feel mislead and upset. My dealings with T-Mobile have been WAY better and their prices are MUCH lower. So unless you really need to use Verizon for their network, I recommend T-Mobile's simple, honest, cheaper plans. Hopefully Verizon and AT&T will get the memo and follow suit! read more

Went in to upgrade my phone. They ran my credit card to pay off my old phone THEN they tell me the phone I want is not in stock. Told us to go to another store. When we asked them to call the store to verify they refused saying "they wont sell three phones". Snarky. Not helpful and a waste of our time. Will not come back to this store. read more

What an amazing person Sean is. I spent 4 months working with Apple stores in Washington and Idaho to clear out my mother's IPad. She passed several months ago. In the Apple run around I had to fly in to Seattle, only to be told to go to Verizon. Sean worked diligently and endlessly to help us. And in fact was able to find the obscure document needed. KUDOS AND THANK YOU SEAN! read more

Verizon used to be the best at customer service...now they are trying to be the worst. They kept me on "hold" for 15 minutes and then promptly disconnected me as soon as I said my name. Besides being way overpriced, they are a mess when you try their supposed customer service. Jim Rohde read more

I have been with AT&T for around 15 years since I got my first phone and figured it was time for a change due to reasons. I went into the store on March 23 probably between 4 and 5pm to see what the process was for switching and the guy who helped me (I can't remember his name, which he told me, but I'm awful with names. he had brow hair to his shoulders, young, and pretty tall. hopefully a manager from there reads this and knows who I'm talking about so they can give him props for being so helpful and cool). He told me what I needed to do, so I went down to ATT and told them what I was doing, did all that, came back to Verizon and he ported my number and set up my plan in like 10 minutes max. He was awesome and made me glad I switched over. 10/10 experience read more

Horrible service. They are so slow and the processes for helping people are terrible. Verizon, could you not have a process where someone could buy a phone in 10 minutes, not 45 minutes? Learn from Apple store, you are limiting your life span. You need twice as many staff. read more

A big thanks to Matt who went above and beyond with his stellar customer service. Although I am already a Verizon customer I went in for a new phone and plan as I have been on a family plan for the past four years and am in serious need of an update and separate plan. As there were not many people in the store I was immediately greeted, by Matt, and asked if I needed assistance. He was great to work with and was very knowledgeable and attentive to finding out what my needs were. However, what made his service delivery "above and beyond" was that if he didn't have the answer, not only was he not afraid to say "I don't know" but he also followed that up with, "let me find out". I have been in the hospitality industry for 12 years and have a great appreciation for good customer service and am all to often disappointed because there are too many customer service personnel who give up if they don't know and make the customer find out. I will be sure to to recommend Matt to all my Bellevue friends for their Verizon Wireless needs. read more

MINUS 5 Stars. Read the reviews - there are people here offering 1-star reviews of this place for a reason. Their real motto is "WE'RE not happy until YOU'RE not happy." I left Verizon four years ago for T-Mobile. They have been marketing to me ever since. I wanted to try the new Google Pixel phone which doesn't work on T-Mobile and I was looking for phones for my staff so I thought - what the heck - I'll go back to Verizon and give em a try. At first it was ok. The store in Bellevue Square is conveniently located for me. I had to wait 15 minutes to get help but just went with it. Bought the phone and the service and got my first bill and found all sorts of extras like insurance had been added without my permission. Finally got that sorted out. Then tried to pay my bill. The online portal to pay your bill completely sucks. I couldn't make it work so I went to the store. There's a Paul Blart Mall Cop type guarding the door with his precious tablet to take your name - then you sit and wait while he stands around doing nothing and maybe you will get help - maybe not. I was told it would be five minutes. It wasn't. I challenged him and asked why he couldn't help me. But it was clear - he wasn't giving up his precious duty as the greeter. Finally he relented and then went on to do his best to let me know he was going out of his way to help. I asked him why they were so short staffed and then he argued with me and said they weren't. So to recap - I am waiting - BECAUSE THEY ARE SHORT STAFFED and he talks to me like I'm an idiot. All I wanted to do was pay my bill. Finally figured out how to do that at a kiosk. The Paul Blart Mall Cop (His name is "J" - yep - just "J" - isn't that special?) got angry with me for telling it like it is and decided not to help me and threatened to put me on some "bad boy" list - like he's a school crossing guard taking names. I told him to take a flying leap - took my phone to the AT&T store across the street and paid $5 more a month just so I don't have to deal with these fools. I switched and am happy I did. So hear me now Verizon. Stop marketing to me because you are wasting your money. Me - my staff and anyone else I can tell about this are gonna keep on walking by when you show up with your hand out. This is the single worst customer service experience of my life - if you want to be abused by a kid with a "Napoleon complex" feel free to stop by. Little"J" will gladly whip out his tablet and tell you it's only gonna be five minutes. Right... read more

Lanna Dobrovolska Solutions Specialist was so helpful and efficient! She took care of my 3 requests quickly and with a smile. Thank you, Lanna!! read more

Despicable place. I have had better treatment at the Drivers License office. 50 minute wait to talk to someone about BUYING a phone and the manager was rude and obnoxious. Turned what should have been a fun experience into a total grind. Had to reprove all discounts that were offered online in my account. Poor staff, poor training, no accountability for service. read more

I received the best service today from Josh and Brandon! Josh was so helpful and cool with getting me a new upgraded iPhone. He was super chill even asking questions about my life and making it a more personal experience and best of all he didn't super pressure you to buy extra things like other people in sales might. He was just a really nice helpful guy! My biggest shout out goes to Brandon, the store manager! He worked with me for over an hour and even stayed 45 minutes late passed closing helping to get my old phone unlocked because of me not being able to remember my passcode. He was so sweet and patient. He never once seemed annoyed or irritated and I truly admire that working in a customer service industry myself. What great customer service I received from these two today. I'm amazed and will definitely recommend all my Verizon fam to this location and will continue to come here for as long as these too are here. Josh and Brandon are the real VIPs! read more

The employees don't know which products they do or do not carry. I wanted a soft screen protector and was told by a brooklyn guy that they didnt carry that for my phone anymore. That they only had the glass ones. The very next day they magically had them on the shelf!! Lanna is an extremely condescending and rude sales person. Do not see her if at all possible. I've gone in several times in the last week to try to get my brand new phone fixed, and no one wants to help fix the problem. I went in to straight up return the phone, as it had only been five says since I bought it, and they said I couldn't do that and would have to go through some other long process that they couldn't fix for me in store... which is a lie because I went to a different location that same night and they fixed it immediately. They aren't trained well enough to do their jobs. I won't be visiting this location again. By far, Lanna is the worst employee. I had gone into her originally to purchase my phone and she was super rude the entire time. She was being overly pushy to up sell and then acted like I was dumb when I said no. She also told me I could only pay a monthly rate on my phone instead of the full amount... which is not true. I went in to return my phone and this tall tan guy said he couldn't do that for me because they no longer sold the phone I wanted. That they only had the previously owned one's and is have to order them online. I pulled it up on my phone showing that they do infact sell it, and he turned around and said that they just didn't have it in store now. So then why are you telling me you don't even have them anymore?? You do and I just showed you you were wrong! These sales people are horrible! While dealing with the tan guy, another employee was standing next to us making disgusted faces. I hope they can have a meeting on what customer service is supposed to look like. read more

Total dumbasses, manager and associates combined. Lied to me about the plan data capacity, lied to me about the activation fee waiver, lied to me about the case warranty. Brock needs to be FIRED and so does his manager who is way too aggressive for his own good. Be careful doing business like punk ass kids before you get PUNKED yourselves-thanks. read more