There is zero chance anyone is choosing mediacom over competition. The ONLY reason people "choose "…read moremediacom is because of no actual choice. Also Don't be fooled by Mediacom "Total Care". This is a department that seems very trained in "legalese" and are depending on customer ignorance to push service problems back on the customer. The only reason the "Total Care" email is spammed all over social media, reddit, Google/Yelp reviews, etc is to give the illusion they are fixing the customer issues. They simply aren't. tl;dr - In my opinion (and others), this department is a waste of time. My advice is to avoid Mediacom if you can. Sometimes you get lucky and their service works great but as someone who spends a lot of time on the internet, their service is very subpar for the price.

When I moved into my house 3 years ago, I had Mediacom Internet service. Everything worked fine,…read morehowever, Imon came to be and had a $70 per month 1G plan available, so I switched. Only to find out that my Apple Mail would not work! My email provider, Spectrum, could not verify my credentials, so I could not add my account to Apple Mail. After 2 years of arguing and using Webmail, with both companies blaming each other and Apple, I couldn't take it anymore! I switched back to Mediacom, so now I'm tearing out what little hair I have left!! The service was installed in mid-May, and the cable is still not buried!!! I have called, texted, emailed, chatted, and even went into their Iowa City office! All I get is apologies and excuses! And the worst thing is, their Customer Service phone lines and chat ring in the Philippines! Nice people, but they do not have a clue!! At least Imon had USA-based Customer Service!

I just wanted to commend the technician - Brandon - that came to repair my cable tv service today…read more He called before he came within the four hour time frame they gave me when I made the appointment. He covered his shoes before he came in to work. He had to replace the line coming into my house, so was up and down ladders and down in the basement, smiling and explaining everything as he worked. What a relief to have a no-hassle repair. Thanks again.

The price of high speed internet and cable television almost tripling since 2018 notwithstanding,…read morethe service that Mediacom provides has got to be the worst I have encountered. Aside from the glitching, pixelating, blackouts, and the wifi in my house constantly losing signal, it is beyond comprehension how they justify charging $343 a month for the BASIC service. If I were to choose to stomach the cost, it would mean that the service would need to be stellar (which, of course it isn't). The Mediacom techs that installed the service line to my house elected to use a drop line from a nearby utility pole to feed the service into my house. Instead of burying it, they installed it through the branches of an existing tree and threaded the gap between two other big trees. Then, they decided that it would be wise to run the cable through the vinyl siding and down to the hole they drilled in the side of my house. None of this is problematic until you consider the weather around here and how many wind storms we encounter. There was a rather nasty thunderstorm that rolled through my area about a year and a half ago that tore limbs from the afore mentioned trees. One of them was big enough to catch the Mediacom wire running to my house and rip it down and off my house, leaving a nice long rip in the vinyl siding. When I called them and complained, they told me it wasn't their problem. So, I wrote a nasty letter to corporate headquarters. I received an email notifying me that my complaint had been reopened for further investigation. That was over a year ago and for all I know, it's still open. I never received notice that it was closed or if they were going to fix the siding on my house. After experiencing more pixelating and glitches during the Stanley Cup Finals (realistically, the ONLY reason I have cable television), I finally had enough. I called and told them to cancel my subscription. The service lady on the phone (her name was Joann employee #5818) answered my call and accommodated my request (or so I thought). She told me that she would process my cancellation and send a technician to pick up the equipment (modem, cable boxes, and remotes) on Sunday. She said that the technician would call me a half hour before he was going to arrive. So, we made arrangements to stay home all day on Sunday. The technician never called and didn't show. Tuesday, a technician called to tell me he would be arriving at my house in a half hour. I'm not home at that time and didn't schedule a pickup for that day. I told him that we scheduled a pickup on Sunday. He told me that they don't work on Sunday. The technician called his dispatcher and they, in turn, called me back to reschedule another pickup. I told him that the only days I'm available are Saturday and Sunday. He tells me that there's more appointments available next Saturday and Sunday. I told him that the tech just said that they don't work on Sundays and asked him to verify this information because I don't want to be a prisoner to the technician's schedule again. I asked to verify that there's not a miscommunication going on somewhere about the technicians working on the weekends and he started getting rude and told me that he already told me twice that they do. So, I said, next Saturday will work for me and he hung up. Professionalism is the ability to make your customer feel like they're important. So far, I have yet to get that feeling from anyone in Mediacom. So long... I'm switching to some other company.

Chloe was very helpful. She called me back after the fibers were installed in my neighborhood…read more Looking forward to trying their services.

Called me back within 10 minutes, we're very polite and helpful and got my service back quickly…read more Quite unlike Xfinity!

Dan and crew do an awesome job. He's done projects at several of our families houses. It always…read moreturns out great and timely.

From the owner: Free in home consultation.read more

Started great, ended with filing complaints with the FCC and Iowa AG…read more Signing up was a great experience. So was the install. Didn't have cause to contact them until the internet speed was slow...like 4 download and 6 upload...yes, that is correct, the upload was faster than download. In the country, I have few options. Was tired of dealing with it and I could tell their customer service model had changed. Have since gone with Starlink. I cancelled with Centurylink using their app about a week before the end of the billing period and it showed me a prorated amount. I was waiting for the online amount to adjust. It didn't. Called customer service and was surprised to get someone domestically. She said my cancellation order didn't go through but that she could see I tried to cancel using the app...didn't have an explanation on why it didn't go through. Told me the prorated amount. I asked about paying the final bill and was told I'd receive a paper bill in the mail. Waiting for that paper bill, I received a "courtesy" email with an amount due that was more than the prorated amount. Using Chat, I chatted with non-domestic customer service reps and discovered they charged me a late fee. Long story short, and after chatting with a supervisor, they will not remove the late fee. Why would I have paid the full amount when I was told it would be prorated and a paper bill was forthcoming? Not my fault (now my problem) their billing system would not update the amount due to reflect the prorated amount and they would have had to refund the overpayment...and probably good luck there...more time and effort on my part. I paid the bill, minus the $18.00 late fee and filed my complaints. Not sure what happened to them, but steer clear!

The fact that you guys lie,never show up, and waste a whole day of work to tell me that you won't…read morecome back and do what you said and install the system is ridiculous, I lost a day and a half of work waiting on this shit company to be pushed off for another 6 days..you guys are a joke of a company

I have been being charged for a land-line phone connection that I asked to not be set-up during…read moreinstallation. They basically talked me out of it, yet have been charging me for it. They're refusing to refund me. I was not told or shown anything regarding this during installation. I have been paying via auto-pay and honestly just trusted that my bill was accurate. Very poor customer service in this regard. I will be switching my provider and looking into small-claims court. Extremely disappointing since I grew up with this company. Apparently it's gone downhill without Frances then JR. Also, I've never had great experience with their internet quality. I know some have, however. Most expensive internet in the area with marginally better service.

Used south slope fiber internet for about 2.5 years and yeah you can find higher speed internet for…read morecheaper but in those years, internet fully went down only a handful of times highly recommend using them if its available in your area.

Times on maps are inaccurate. I got there a bit before closing because according to the maps they…read morehave 40 minutes before closing. They would not talk to me and ignored me. I tried to tell them the maps time was wrong and they said there was nothing they could do.

Extremely expensive, some of the techs are decent but others are unprofessional. They will lie to…read moreyou when you call about equipment rental, what it costs and what it entails. Impossible to get a straight answer from anyone who works there. Oh and it goes down every single day. Speeds are no where close to what you pay for. Not to mention you have to pay for the most expensive package to get out of the pitiful data caps. Do not waste your money

The internet is solid in speed, but definitely unreliable. I've had it for one month, switched to…read moreit when I moved, and it has frequently failed in that month and taken 20-30 minutes to restore each time. The technicians have not been able to find a problem and say that my service appears uninterrupted from their end. My computers are new and weren't have this problem over a month ago when I was at my old residence.

decent speed, but charging 6 dollars to pay bill on auto pay is robbery. I have never heard of such…read morea thing. All in all wish I would have shopped better

Down Right Satellite installed my Direct TV service and did a great job! I had called Direct TV…read moreoriginally and they came out and said because of my location they could not install their services. A friend gave me the number for Down Right Satellite and I could not be happier. These guys do things right the first time, they are the kind of people that you could trust to do anything TV related in your house. They think about what they can do and what will look good, rather than just making it work and leaving wires unattached, etc. everything is grounded, and put together very well! Thank you Paul and John at Down Right Satellite!

Professional, friendly, considerate crew. I couldn't be happier with the installed roof top antenna…read moreI purchased from Paul at Down Right Technology. The installation looks fantastic and I'm getting strong signals from all of the local channels.