Doesn't anybody work at this location! I have tried for three days waiting for a call back, and…read moreNOTHING! The cover on my phone is cracked and need to have someone put the new one on. By the way, the woman did (when I was there three weeks ago) give me the information to order a new cover.....it was wrong! Finally got somebody on the phone and they gave me the proper one. The replacement came and here I sit, NOBODY answers the phone, but you get to heart a nice commercial, and the voice prompt to leave your phone number for a call back or stay on the line....which then switches to the commercial again. Never thought a fine company like Verizon, at least it used to be, turn out like this with no regard for their customer!

I had great service with Josh today , he was able to resolve a problem within a very short time…read more. He is also very professional and made sure everything was working.. Thank you Josh for your great service! Kelly D

The internet speeds are really good as promised. You wouldn't get such good speeds for this price…read more The 2 stars are just due to reliability. This is August and already this is the 4 day this year where we haven't had internet for whole 24 hours. Outages impact whole apartment complexes and not just 1 home. With Covid and WFH, this wasn't expected. I would pay a few $ more for more reliable connection.

Okay, so I agree at first that they are a pretty good deal but after using them for a while and…read moreespecially their customer service, I mean, between them and comcrap, it is crap A or crap B. I had been using them for almost 5 years and then one day I got a complaint that said I was "attacking other computers". Now I am a computer and programmer but I am also highly ethical about it and find hacking for malicious purposes utterly reprehensible. So after the accusation I searched my network top to bottom, checked for malicious programming, rootkits, Trojans whatever and found nothing. So I thought nothing of it but I became suspicious about it. Then I started using a vpn and I got another complaint, this was a dmca. I thought this odd that they were able to tie a dmca to my ip when I am using a vpn and not downloading things. So I went on, tightened security, checked all computers and did a reformat of every computer well then I got another apparently. They did not notify me, they just cut my service off at home. The first communication from them was that they cut off my service after I was forced to contact them. They said I had to call in to talk to them. Next they locked my account so I could not remove my credit card number so they could continue to charge my cc while not giving me service. So then I called in angry. The first guy said I had to talk to customer service and he would put me on hold and transfer. 30 minutes later no one so I hung up. Called in again, this time the phones are unable to transfer me but someone would call back....they never did. Then I called in later, this time they cut me off because I went to a website they did not approve of so they cut me off and I was supposed to get called back and again they did not...and still they have no problem charging my credit card. Even worse now, they have changed their story 5 times about why they cut off my service. They will not give me service nor will they give me my money back nor will they stop charging my credit card so yeah...crap A or crap B!

Fantastic customer service. I needed help choosing a streaming service that met my needs,…read moreintegrating OTA with that service, and installing recording capability on local channels. They performed as advertised and their follow up was spot on. Locally owned small business owner who is passionate about his business. I highly recommend their services.

Honest, friendly, and professional. After getting my installation I'm cutting my monthly tv bill in…read morehalf. Thanks CordCutters!

This electric group is one of the worst, and I strongly recommend that they should be avoided, if…read moreat all possible. They hide and operate under a non-profit organization, while they are top heavy management and run like a bunch of Nazis. I was in a severe car accident in 2017 and out of work for a little over a year. Twice, I was 2 weeks late in my monthly payments and I received absolute harassing / threatening letters that they would disconnect or they would load limit my consumption if I didn't pay up by their deadline. I have also received threatening emails from this very unprofessional group. No more emails from them, as I have blocked them from any further e-mail communication! I have been with this sad electric coop for 16 years. If I could give them a zero for their rating I would.

Its a one star, but really it needs to be zero. When we moved into our house, we called and applied…read morewith the coop. We were told that an application would be mailed. It was not, so I called back 2 more times before I recieved an application. The power was cut off after St Croix electric failed to allow us to become members and they required a reconnect fee as well as a deposit which we were told would be refunded by check one year after it was posted. We met with the CEO, Mark Pendergast, who acted childish and immature. He resorted to loud outbursts and attempted to intimidate me by bursting from his chair when I didn t agree with him. At the end, he stormed out of the conference room and slammed the door. We were extorted, and now that it has been over a year, we are being told that the deposit, which we borrowed the money for, will only be available as a credit to our account. When I called about the deposit, the receptionist hung up on me. I will be going to the courthouse tomorrow to file in civil court to get my fathers money back. Im sure that they will retort. Fire away, Pendergast.

I only saw filtered reviews of this company so I thought I would add my 2 cents worth…read more I have used the customer service several times and it is excellent. There are actually people on the other side that you can deal with right there and now. I was a usfamily.net customer for my email and internet for YEARS and then they joined up with Velocity. Still great service (I don't have a landline ...just the internet at home). I would have given them 5 stars because I am not sure if it is my computer, modem or them but my internet is not all that fast....I wish it was but I don't need it all that much at home when I have it here at work. I highly recommend them for service. They have always been sincere and helpful. Even with my Mom...if she ever had issues they were very patient with her. :) and solved her problems.

I had usfamily.net for years while living in Minneapolis. When I moved away in 2003, I continued…read moreto use them for my email service. I LOVE their spam filtering capability. While friends of mine have "free" email (gmail, etc) they're plagued with spam. USFAMILY beautifully filters enormous amounts of it. I can still view it if I choose, and when I do view it, I'm always blown away how much crap they've save me from. The very few times I've needed assistance, a live person is ready and willing and solves my issues quickly. Definitely worth the few dollars it costs me per year!

Busy place, there's a kiosk to sign in. We were just trying to drop off a package to return but it…read morestill took longer than expected. The guy there didn't want to help us and went to the back but the lady was friendly so it made up for it.

SPECTRUM SCAM A free tablet cost me $28.00/monthly…read more I returned the unused tablet in original packaging. Spectrum charged me $150 for a tablet in perfect condition.