Thirty minute wait For zip in the way of help…read moreHella, hella lame This one star review is only for this particular brick and mortar Verizon location. Verizon as a whole is probably five stars for me. I've had both T-Mobile and Sprint in the past. By far, Verizon has the best coverage and fewest dropped calls of any of these networks. Getting on the family plan with Verizon has also been a really good deal. Saving about 15 bucks a month by switching from Sprint to Verizon. I no longer get unlimited minutes and data, but I have only had one month where I came close to the limit. For the past several months, I have had trouble charging my cell phone. The charger cord would not stay connected to my phone without propping it against the wall with something heavy on the other side. Never had this problem in the past. Finally got around to bringing it in to my local Verizon today. There were four other customers in line in front of me. Only two employees in the store. Far too much chit chatting and unsolicited sales pitches when there were other customers who were waiting in line. Perhaps the employees at the stores are primarily sales people, but they should at least know some basic troubleshooting. One of the ladies in front of me was unable to access her voice mail messages. They fixed this problem in about 15 minutes. Once it came my turn, explained my problem to the employee. She took a cursory glance at my phone and said the charging port on it was corroded. Whaaat? I have no idea how my phone could have become corroded in 19 months. She said I could bring it to the Har Mar store where I bought it, but they could probably not do anything for me unless I had purchased insurance and was within the 12 month policy limit. Told me that I would probably have to get a new phone. Decided it was time to put on my Inspector Gadget hat. The solution was as simple as finding the right tool and two minutes of labor. Took a needle and cleaned out the charging port. There was a ton of crud in there, but no corrosion so far as I can tell. Problem solved! Works great now. Maybe I should be embarrassed at my lack of technological savvy, but you think this would be a problem that the Verizon employees could diagnose relatively quickly (even if they are primarily wearing a sales hat).

So I went into wireless world today and have been a faithful Verizon customer for 9 years. I am…read morepaying around $247 a month for three phones. 2 iPhones and a flip phone. When I went in and told them I could upgrade phones at AT&T with 4 lines and iPhone 8s for less then $200 with three lines . The guy at the counter didn't even call customer service to see what could be done . He told us to come back around Christmas when they had deals. Are you kidding me ?? Then I said I was switching to AT&T and he said ok . Very very disappointed you lost a family of loyal customers today

Doesn't anybody work at this location! I have tried for three days waiting for a call back, and…read moreNOTHING! The cover on my phone is cracked and need to have someone put the new one on. By the way, the woman did (when I was there three weeks ago) give me the information to order a new cover.....it was wrong! Finally got somebody on the phone and they gave me the proper one. The replacement came and here I sit, NOBODY answers the phone, but you get to heart a nice commercial, and the voice prompt to leave your phone number for a call back or stay on the line....which then switches to the commercial again. Never thought a fine company like Verizon, at least it used to be, turn out like this with no regard for their customer!

I had great service with Josh today , he was able to resolve a problem within a very short time…read more. He is also very professional and made sure everything was working.. Thank you Josh for your great service! Kelly D

I had a small crack at the top of my iPhone screen and took it in to get the screen replaced. They…read moreasked for payment upfront. I was hesitant but thought since it was in the ghetto, people probably take off without paying so I went ahead and paid with cash. After an hour of watching him struggle with my phone, he hands me my phone and I leave. I get in my car and nothing worked. I go back in and the tech acted surprised to see me. By this point, I was upset so I just told him to get it fixed and I went back to wait in my car. About 20 minutes later he came out to my car. I had my window down from smoking a cigarette and he hands me my phone and said, "it's fixed." I tell him to wait while I examine my phone and of course, nothing worked. I hand him the phone again and he went back inside. 30 minutes later he comes out and tells me he needs more time to fix my phone and asked me to return tomorrow afternoon. I said no, just give me my phone and I'll take it somewhere else. He pleaded with me and said his manager was on his way over to help him fix my phone and promised me that the phone would be fixed by 7:30 PM the latest. BIG MISTAKE! I arrived back at the shop at 7:25. As I entered the store i can see that the manager has another phone screen attached to my red iPhone. He tells me that the home button is broken and they are attempting to somehow install the digital home screen button on my phone. Confused and at a lost for words, I asked why are you doing that? Just fix it. The manager, a Nigerian dude proceeded to tell me he cannot fix the broken home button that I broke and I stopped him and told him, No. My phone was working just fine when I brought it in. I told him to put my phone back together and return my money. He got aggressive and said I was not getting a refund after all the time they spent on my phone. I laughted and told him he was crazy because I brought in a working phone and i am not leaving with a broken phone. He then got out from behind the service stand and tried to fight me. I didn't have any way to call for help so I went outside and stopped a lady walking by to call the police for me and the manager ran up and locked the doors. With all the ICE protesting happening, the police never showed up so I drove to the police station and filed a theft report. See you in court.

Great communication, work got done in less than 30 minutes and was by far the most affordable…read moreoption I found.

Ryan, Jim, and team have been phenomenal to work with! We constructed a new home, and Ryan quickly…read moreadjusted to my level of understanding and needs when we had the scoping meeting. The install was top notch, and they were quick to work with me in adding/installing security cameras as well as ensuring everything was installed per the internet service providers specifications. They went the extra mile to help us work with the ISP to get internet to the home in an expedited manner. Thanks for all the help!

Great service. Prompt, efficient and professional. Responsive to our call when our systems sound…read morewas not working. Had a solution within 12 hours. Would highly recommend. Hi