Disappointed in the customer service. I made a purchase based on their recommendation, but,…read moreunfortunately, it turned out to be a poor color match. In the end, I had to eat the cost of the product. It seems like the days of finding a small business that actually cares more about the customer than the dollar are long gone. I believe TLC carries quality products, I'm just not impressed by the customer service.

This was the fourth tile store I shopped and where I stopped searching for tile! Carolyn found the…read moreperfect tile for me! And it was $1400 less than I was going to pay elsewhere for a tile I didn't think was really perfect. She also recommended a fantastic installer. I could not be happier with the results! If you need tile - for whatever purpose - this is the place to go!

They are the worst to return to. They are rude. You will be tempted to buy the nice tile but stay…read moreaway. Bad bad experience.

Loved the help from Mona picking out the right solution. When we discovered some shipment damage,…read moreThe Tile Store did the right thing and replaced them. We've done business with these folks before. It's our go to tile source.

This was my first time going inside the Floor and Decor in Highlands Ranch and I will definitely be…read morecoming back. I was there to make a big order as I'm remodeling my master bath and Zac Wells was so helpful and knowledgeable he made the whole experience a breeze. I was feeling a bit overwhelmed but helped me figure out what I needed, he was very courteous and professional! I highly recommend this place!

Love Floor and Decor, specifically the county line road location in Highlands Ranch. We've bought…read moretile there over the years for multiple projects and have always been pleased with the selection, pricing and customer service. Most recently this month, Tony helped us pick out trim pieces and grout to go with the tile we selected for our new kitchen backsplash.

Roger was great to work with. The quality of work was outstanding…read more Great price. On time. Clean. I highly recommend using Davis Tile And Stone.

I was in a bad spot where a different company made a terrible mess of a remodel job in my shower. I…read moreposted the job here on Yelp to get someone to fix it. Roger reached out almost immediately and scheduled repairs. He did the estimate and Jeremy did the demo and retiling. They were able to come out the next day to do an estimate and then in two days they were finished the job. The tile job was perfect and matched my existing shower walls. Everything looks great and my wife and I couldn't be happier with the quality of the work. Both Roger and Jeremy were real professionals, incredibly responsive and understanding of the whole situation. I couldn't recommend them highly enough.

Got soapstone countertops and a great installer from them who fabricated the soapstone kitchen…read moresink! And front desk lady kaylynn went above and beyond to source special quartz i was looking for since i only needed a small piece !

Looking for the worst experience purchasing tile? Pick Brekhus. I've built and remodeled several…read morehomes before and this was the worst experience, from beginning to end. At one point I even received an empty/blank invoice. The biggest failure- the sales rep, in trying to make a quick sale failed to disclose the extra tile wouldn't be available for return should I have extra. Yet, and curiously she did mention a restocking fee for the tile returns?!?! So when I tried to schedule a return of extra tiles, imagine my shock that they would not take the tiles...and the best part, they blamed me for the oversight. Ridiculous. If you need tile, I've got loads of it.

Never thought some of the best customer service I've ever experienced would be from a flooring…read morestore. Every person we've talked to (about 4 total at this point) have genuinely wanted to help us find the best flooring for our home. They were the one's asking us questions- normally it's the other way around. Thank you!

First time here. Went to Lumber Liquidators, but alas the inventory numbers were off, and I…read morecouldn't get what I wanted. So I looked online, and Floor & Decor had exactly what I wanted, on clearance! Woohoo! This is a GIGANTIC store. It seems to have literally EVERYTHING flooring that your heart could desire. I was enchanted by some of the tile. But I don't NEED any tile, so sadly passed it up. They have tile that looks like wood! And marble! I needed waterproof vinyl plank flooring to go over concrete, as apparently peel-and-stick requires a plywood base and is therefore more effort. The waterproof stuff is just click-and-lock, and can be cut with an X-acto knife. You can use 6-mil poly as a vapor barrier. This is for a small outbuilding, so 7 boxes should be sufficient. A very nice young man loaded the boxes onto a cart, and then put them into my car for me! Their prices seem very fair, although I just zeroed in on what I needed and didn't have time to fully explore the store. The tile selection seems vast. Best part: they're well-stocked, at least with what I bought. I'm fully confident that if I need another box, they'll have it in stock.

We recently worked with Elkstone to finish our basement in north Fountain, Colorado. We are very…read morehappy with the results. Pros: 1. The general manager we worked with, Luke Woodside, was exceptionally responsive and cooperative. We looked over the progress nightly and gave feedback regularly. Luke was always happy to work with us and incorporate our feedback. I could not have asked for a better GM. 2. Elkstone gave us discounts twice during the project. Once due to a better price we got on tile, and once due to a plumbing issue they made good on. 3. The salesman/designer we worked with, Chad Jarrell, was efficient and professional. His design only needed minor tweaks to match our preferences. The contract he provided was clear with no major surprises. 4. The overall cost (about $50k for about 750 total square feet) was high, but in-line with all other quotes we got. And the fact that they promised and did finish the project in about 5 weeks is incredible. Cons: 1. As with any contractors, we needed to keep a close eye on the project and give input to make sure everything in the design was met. This is not unique to Elkstone, but they are no exception. 2. There was an issue with the tile contractor needing to be a certain company that I did not like. 3. They said they would estimate the cost of permitting within $20, but they were off by well over $400. Not a huge deal, but annoying. Overall, I recommend Elkstone and would use them again.

I strongly regret choosing this contractor for our basement renovation. What should have been an…read moreexciting investment in our home became an extremely stressful, expensive, and disappointing experience. There were far too many problems to consider this acceptable workmanship or customer service. During the project, they broke our window--not once, but twice. They damaged our sliding door and caused significant damage to our large concrete patio that was ultimately deemed unrepairable. These are not minor inconveniences; these are substantial damages to a customer's property. What made the situation even worse was how these problems were handled. Instead of taking responsibility and working with us to resolve the issues, we were repeatedly made to feel as though the problems were somehow our fault. As customers, we were essentially blamed for issues that occurred during a construction project happening in our own home. We expected accountability and professionalism, instead, we experienced what felt like repeated attempts to deflect responsibility. The quality of the finished work was also unacceptable. Paint is already peeling from the trim and "custom cabinets" I was told the paint is just sticky and always will be...there were areas of work that were incomplete or needed to be redone. We will ultimately have to hire someone else to come in and fix these issues as Elkstone deemed the project completed. Not once did we feel that the company truly acknowledged the impact their mistakes had on us or took meaningful responsibility for them. Construction projects inevitably have problems. Mistakes can happen. What separates a good contractor from a bad one is how they respond when those mistakes happen. In our experience, the response was to minimize the problems, shift blame, and leave us to deal with the consequences. We trusted Elkstone with a major investment in our home, and that trust was unfortunately misplaced. We were left with damaged property, unfinished and defective work, additional contractor expenses, and an experience that was far more stressful than it ever should have been.

We had a handyman come in to upgrade our bathrooms for us and after one night the tile was moving…read moreand the grout cracked. We reached out to Mark for a quote and he came by and looked at the work and gave us good pricing. We were hesitant to go with another person we didn't know to do the work, but because of his reviews we booked him. I am so thankful we did! Him and his son Taylor removed the bad tile work and put in new tile with quality parts. The tile is absolutely gorgeous and is professionally laid. Mark and his son Taylor were very friendly, respectful of my house and clean. I would absolutely recommend Know How Tile.

I was looking for estimates for some tile work and trying to decide whether to do the project at…read moreall. I contacted half a dozen companies and told them my situation. Mark responded in a timely manner, asked me some questions to get a better sense of what I wanted, and gave me what I believe was an honest, fair estimate. (That wasn't the case with other companies that responded. I'm quite wary of the person who had no questions for me about the project and gave me a ridiculously low quote that I think would barely cover the cost of tile let alone labor and installation.) Still debating whether to do the project now or later, but Know How Tile is my #1 choice should I decide to go for it.

Scott has completed several projects for us and as usual he does it with perfection. For our living…read moreroom project, he installed tile on our main floor making certain that the floor was correctly leveled. He also installed stacked stone on our wall. We brought him back for our basement remodel. Wow! It's gorgeous!

If Yelp would let me, I would give Scott with Tile Perfection 6 stars!! He does amazing high…read morequality work yet very reasonably priced. He installed ledge stone to our fireplace. We will most definitely be calling him for more tile or stone work. We highly recommend him.

The design assessment , product management was exceptional…read more Stacy Doan was accommodating and helpful in providing extraordinary products and services to my home project. The Wagner teamwork is outstanding. I will go forward with the Wagner Floors as Stacy performed to know and understand the process and design especially for my home. Thanks Wagner Floors. Dean and Tina in Lakewood. ​

I would not recommend this company…read more I chose them because the scope I discussed with the account manager included replacing my flooring and installing a new vanity I had already purchased. I verbally confirmed that scope with the account manager and paid an invoice that included a line item for that portion of the work. Despite that, the installer arrived without all of the necessary materials and informed me he was not comfortable installing the vanity. To be clear, I have no issue with the installer declining work he wasn't comfortable performing. What I do have an issue with is being told afterward that vanity installation was never included, despite it being discussed with the account manager and being a major reason I selected this company over other bids. The installer himself encouraged me to request a refund for that portion of the project, but the company only provided a partial refund ($180). As a result, I am left with an unfinished project, a sink currently being held up by a 2x4, and the need to hire a second contractor to complete the work. What should have been a straightforward bathroom update has turned into a major headache. By the time the project is finally finished, I will have spent significantly more than the original quote, despite choosing this company because I believed they would handle the full scope of work from start to finish.