Great service! Was stuck on side of highway calling different companies all were very expensive and…read moretelling me they didn't have the right equipment to tow my vehicle but roadrunner got there when they said they would and got it done! Cheers to you guys

8-26-2024 I called Roadrunner towing and requested a tow from Mercedes of El Cajon to our lot 4…read moremiles away. They quoted me $165. I told them that the vehicle was a 24' long Winnebago Navion and I texted them photos of the small RV along with the dimensions. I went and paid the Mercedes El Cajon service bill and was told that the tow driver would pick up the vehicle and tow it to our location 4 miles away. Instead, the next day I come to the lot and the vehicle is not here. I finally get a hold of someone there and ask what happened. They said that the RV wouldn't fit on the flat bed. Duh, of course it doesn't!! (I sent them dimensions and photos so they should have known that) So they just left.... I didn't receive any callback or communication. When I mentioned this to the rep on the phone and they didn't care I told them I was going to delete their number from my contact I use regularly and he said, "Sounds good" So apparently this company doesn't need the business.

Not sure how insurances are still using this place. They repaired one of my broken parts and billed…read moremy insurance for a full replacement. Had to take it back a week after I realized it wasn't replaced. Car still has issues but id rather just pay out of pocket and take it elsewhere.

Took my wife's Accord in for left side damage. Mind you it's a 2006, however we own a repair shop…read morethat has been in our family for 66 years. With that being said mechanically the Car is in perfect running condition. When I took it in for the original estimate I mentioned to the writer that we would pay the additional cost for repainting the entire car. He gave me a price and I didn't ask for a written estimate for that additional work. When we dropped the car off a week later he suddenly couldn't remember shit! They had the car done in about 5 days never calling me with an estimate for my additional request. The car is now 2 colors of gray they polished one headlight .I would never take another vehicle there and will pay a different body shop to complete the cash prt of the job. Very dissatisfied with this establishment! I will be in contact with AAA about this shop!

This definitely my new Motorcycle/Scooter tow service! I…read morehave a vintage Vespa that just died on the way home through Clairemont. An easy phone call allowed me to have my Vespa on the back of their motorcycle platform on their truck an hour later. I found out the driver was in LaMesa, in rush hour traffic when I called, so this was a reasonable timeline. The whole transaction was easy enough, and ended with a quick swipe of my credit card after the tow was done. Definitely worth it, in my opinion. With all the bad reviews for towing providers online in San Diego, it's great to have one that is quality, and has a dedicated motorcycle vehicle!

Flat tire on the way home....not a problem....Wheel lock stripped? BIG problem…read more I found Mira Mesa Towing on my phone and called the number..I got their voicemail, but I was called back immediately. I was told 30 minutes and he arrived around that time. In my case, because the wheel lock was stripped it has to broken off. Fortunately these guys have the right tools to get the wheel lock off. After a few minutes there was success and I was on my way home again.... Recommended!!

Awesome service! If I could give 10 stars I would! I randomly googled a tow service on google and…read moreseen this company was local. We ran out of gas and had to tow the car to my parking spot, he came really fast, dirt cheap, and very friendly! Thank you! I would definitely use your service again.

Dishonest. Will try to talk you down & lowball you after already accepting an offer from them…read more They'll go back on what they said & try to give half of what you were originally offered by them. Also will schedule a time to pick up your car then ghost you. I scheduled a time to get my car picked up, that time came & passed & my calls & texts were ignored. It took two weeks to finally hear from them. Shady.

Should be called "WORST" Towing & Roadside Assistance as they are responsible for a "hit and run."…read more Business address per Yelp- :8721 Troy Street, Spring Valley. On May 17, 2024, a Best Towing & Roadside Assistance tow truck, driven by Rwad "Roger" Thouzen, was in the lane right in front of me and in heavy traffic in Spring Valley. I watched a large piece of steel fell from his truck bed just above the hitch area and went under my car. Unfortunately, I could not stop or it would've caused a severe rear end collision involving many cars and I was unable to move to either lanes next to me due to the heavy traffic. After the steel object came out from under my car, I was able to chase down the tow truck. The truck stopped and I informed Mr. Thouzen that a piece of steel fell off of his truck and under my car. He quickly looked under the front of my car and said "your car is fine." He gave me his business card and said "Don't worry, I will take care of it if there's anything wrong." He kept asking where his steel object was and clearly was more interested in getting his object back that damaged my car than in me or my car. I gave him the specific location where he could find the steel object that damaged my car. He made a quick U-turn and went back to that location to retrieve it. I drove a few blocks to my home but notice the car was very loud. Approximately one hour later, I called Mr. Thouzen at the number on his business card, 619-456-5360 as I was just leaving my house and again heard a very loud noise coming from underneath my car. He didn't pick up the phone, but I left a voice message saying there's something wrong with my muffler and I needed to have him call me right away with insurance information. I let him listen to the very loud noise in my car via the voice message so he could hear that there was definitely something wrong with my car. He never returned my call. I called two days later to the same number and spoke to a "Danny" who apologetically said he was aware that there was an incident with my car. He promised to have Mr. Thouzen return my call. He never did. I brought my car to the car dealership who inspected it. They said my muffler and exhaust system was punctured. The total bill was $1535.07. I forwarded a copy of my bill to the phone number Mr. Thouzen's telephone number and asked for a return call. He never did. Then, I eventually hired a private investigator (PI) to help me communicate with Mr. Thouzen and Best Towing and Roadside Assistance to resolve the bill or secure their insurance information for my vehicle. Around the first week of July 2024, the PI sent Mr. Thouzen a letter, email and contacted him telephonically. Mr.Thouzen was given the option of paying for the damage or providing his insurance information so we could file a claim. Mr. Thouzen said he wasn't responsible for any damage to my car and that the company Best Towing & Roadside Assistance was no longer in business. (These were both lies. As days later, several pictures were taken of the tow truck towing cars, furniture, etc.) Mr. Thouzen told the investigator that he would call the investigator back by the end of the day to provide insurance information and cooperate. Mr. Thouzen failed to call back as he said he would. Numerous telephone calls were subsequently made by the private investigator and messages were left for Mr. Thouzen. He failed to return any voice messages. It was determined also that the business didn't exist anywhere if you googled it except for Yelp and the business address in Yelp was not valid. I urge you NOT to use the service of Best Towing & Roadside Assistance or Roger Thouzen as they are unethical, irresponsible, criminal and unscrupulous. If anything ever happened to your car while they were dealing with it, you're on your own for any and all damages and they/he will lie through his teeth. Clearly, professionalism, honesty and integrity are not a part of their value system. I will say, however, that a part of my value system is a belief in KARMA. This company won't last long nor will Mr. Thouzen as his criminal behavior (hit and run) will come back to bite him eventually. It always does.

I used them today great company, Roger went above and beyond to help me out. I 100% recommend this…read moretow company.

Summary: great communication, service and pricing…read more I was looking for transport from North County San Diego to Performance Independent Porsche (see my separate review) in San Diego. While I was looking on Yelp for highly rated towing service, I was also on the phone with the shop asking for a recommendation. V&R came to the top on Yelp and was also recommended by the shop. I was not disappointed. I contacted V&R and Enrique was very responsive. In our initial conversation he asked me questions about the car, condition, ground clearance, pickup location to ensure he could do the job. We agreed on a pickup time and price for the service. About a week later, the morning of, I received a text to re-confirm we were still on, and the time. Since he was about 45min away he text me when he was on the way and arrived promptly. At pickup he was very careful with the car, noting any existing damage/chips and even put microfiber towels under the strap locations on the tires/wheels to ensure they would not cause any damage. I followed him to the shop and he drove very carefully and at a reasonable pace. At pickup he made mention that since we agreed on the price, gas prices had increase significantly (due to the Iran conflict) but insisted that he would honor the quoted price. Payment was smooth with several options: card, cash, Zelle.

V&R Towing is amazing. I definitely recommend. I was in a car accident on my way home from work. I…read morecalled them after a recommendation, and they showed up in less than 20 minutes. The driver Enrique was very professional, kind, and incredibly helpful. He made a stressful situation feel so much easier. What really impressed me was how careful he was with my car and how clearly he explained everything. Pricing was fair and transparent. No surprises or hidden fees. If you ever need a tow, this is the company to call. Fast response, exceptional customer service, and people who genuinely care. I can't recommend enough. They turned a horrible day into something manageable.

Friendly service at a decent price. Can't beat that. We've brought personal and work vehicles here…read more Would recommend.

Very reliable mechanic. In today's world it's hard to find honest service. I'm am very impressed in…read moretheir professional approach and very friendly service. It's my second time bringing my car here and I highly recommend them for your car repair needs. Two thumbs way up.

From beginning to end the whole experience was, smooth professional and made what could have been…read morea stressful situation so much easier to deal with. From Drop off, dealing with the insurance, accurate time estimate, . And updates along the way, I was always impressed. I have used this shop before but was happy that the consistently in the Customer care was not just still there, but better if that was possible. Highly recommend shop, truck looks new

New, expanded location but same outstanding service! Jose and staff are so professional &…read moreknowledgable about auto repairs. Excellent and prompt service on autos and RV's. Great communication which I have valued fir several years now. Friendly, fun, and attention to details! This place has it all.