Had water leaking from air handle, service tech came out and said coils were freezing and low on refrigerant, she said she put in a pound of refrigerant in and that I might have a leak in the closed refrigerant system and that because it was a old ac system that it may have to be replaced. A couple of hours later I received a 17K quote for a new system from her supervisor. 4 hours later it started leaking again, I called them back and they said that it would have to be replaced. I went for a second opinion, we found the drain line was clogged, cleared it and now it's been working fine for a couple of weeks now. Not recommended to use this company as all they wanted was for me to buy a new system. Also there was no freezing up of the coils. read more

Certified did a total replacement of a 15 year old mini split system. The techs were courteous, friendly and thoroughly professional. The installation is flawless and the techs cleaned up afterwards. The quote was very competitive with no additional costs. I absolutely recommend Certified Air Conditioning. read more

Reception is less than helpful. Took forever I get a call back just to get a message that she wouldn't be leaving a message. Awkward. She was too busy in a meeting to even take a name and number. If this is an indication of their work we'll be looking elsewhere. read more

I have had my split air conditioning system in my home for at least 6 years. I wanted to commend Certified Air Conditioning for the excellent service I have received from them. They are exceptional in their response time to assess a problem. Their technicians are professional, courteous and neat. Their commitment to providing the best product and guarantee to their customers is outstanding. read more

I am a regular visitor each year to a hotel in Maui in the Napili Bay area. This year, I checked into my hotel room and tried turning on the mini-split system for air conditioning when I got to my warm hotel room. It was not working correctly or cooling at all, just blowing warm air. I let the front desk know the issue, and they told me Certified Air Conditioning Maui would be by that day to look at the system. A technician came out within an hour or so, great response time, and checked the system. He found a refrigerant leak in the outdoor unit quickly. He was very knowledgeable, professional, and I knew he knew what he was doing as I have been in the HVAC industry for 25 years as an installer, service technician, salesman, and system designer in Southern California. He repaired the leak quickly and let me know the system was working again. It was finally cooling and I was back to being comfortable in my hotel room. He did a great job, and I was very impressed with him and this company! Then, the next morning the system was down again and not cooling or working at all. I tried looking into what the issue was myself a little, but was unable as the thermostat was showing 'No Signal' and not functioning. I figured maybe the leak repair had not worked and the system was flat of refrigerant again and shut itself off for protection. I let the front desk know my system was down again and not working. They said they would try and get Certified Air Conditioning Maui out again as soon as possible, but it might be a day or so wait. I told them I understood, and went back to my warm room and about my day. Not more than hour later, a different technician from Certified named Marco arrived at my room and proceeded to look into the issue. He was also very knowledgeable, personable, and professional. He explained the issue was the thermostat not communicating and proceeded to replace it quickly with a new thermostat. He explained the exact issue, and why he believed it was occurring. I agreed with him. After installing the new thermostat quickly, the system was back up and working perfectly cooling. All had been fixed by 2 different technicians on 2 consecutive days, very quickly. Let me tell you, in my area in California, even with the company I have worked for the past 23 years, this is not common and is great for the local Maui customers who use this company! Marco and I then had a great conversation about the system, Maui, the weather, and working in HVAC in Maui compared to California before he left. I would love to move from California and live in Maui full time and work in HVAC like some of these great employees have done! They are living in a great area, and working hard to keep everyone cool and satisfied quickly! I have never left a review of another HVAC company, but after getting service from Certified Air Conditioning Maui, Marco, and the other technician (I apologize that I forgot his name), I would not hesitate to recommend this company for all of your Maui HVAC needs. Very professional, honest, knowledgeable hard working technicians, and quick service seem to be the way this company is run! read more

Excellent and curteous service. I wanted to commend Certified Air Conditioning for the excellent service I have received from them. Jo was exceptional and clearly explained what needed to happen. He was professional, courteous and neat. I recommend them highly. read more

Just had split ductless installed with 3 indoor units. Mitsubishi. Excellent job. Electrical, conduits, placement on walls where I wanted them.... On time. Great work. The work crew was friendly and tidy. Very pleased with my AC. Highly recommend them. Don't go anywhere else. read more

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Brad and his installation crew are professional and efficient. My split A/C was installed quickly and everything cleaned up properly. And apples to apples the price was 30% less than the bid from another reliable contractor. Mahalo! read more

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Almost instant response. Very quick and accurate diagnosis and super quick with the bid and quite reasonable. So far all contact with Certified has been nothing but stellar. They know "Malama Kekahi eh Kekahi" read more

If you're looking for a highly qualified air condition installer, recommend you call Certified Air Conditioning, Kahului , Hi. It's not easy finding a reliable, honest, dependable AC installer on Maui! From my experience, you call trust Brad Kim for your split AC needs! He came to identify the unit sizes and had his team installed with quality precision! We requested Mitsubishi split units for the long haul. Everything promised was well executed! In addition, he and his office are very responsive to your calls and needs. Again, we highly recommend you call Certified Air Conditioning for all your Maui AC needs! We are very satisfied! read more

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We have used Certified AC for three different jobs and all were a GREAT expierence. Bradley Kim is wonderful to work with as is all the installers and maintance crew. We had an emergency at our kitchen and they showed up fast and did a deep cleaning. Their quotes are all in quotes including electrical. That was important to us. We reccommend this company. read more

Certified Air Conditioning - Maui - We have used Certified AC for our bakery, our retail shop and home. They are fast, efficient and price is all in including electrical - Heating & Air Conditioning/HVAC Near Me - Kahului, Hawaii

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Horrible company. I've been trying to get split system installed. Called multiple times (main line + Bradley the project manager). No response. Emailed multiple times the main email + Bradley - no response. Calling the main line - they didn't help much than leave a message. I shouldn't have to try this hard to get ahold of someone and give someone money. Especially if I had issues / needed repair, and they treated me this way. No thank you. Move along and find a more responsive company. You'll thank me later. read more

TLDR: They came out the same day, were affordable and did exactly what I asked of them. As a Maui Realtor I know the importance of having reliable companies that I can refer to. Before referring a service I like to try them out myself so I know how they will treat my clients. Well today I called Certified Air Conditioning and was greeted by a friendly voice that was there to calm me and assure me that Certified Air Conditioning will clean my air handler the proper way by taking it apart and cleaning the blower wheel and other parts outside my home. I have had another company come out and service my AC and all they do is spray chemicals in my house (acid wash) and say they cleaned my AC and want big money for that. If I wanted chemicals sprayed in my home I am sure I can do that myself for a lot less not too mention that method of cleaning did not actually clean the mold out. When I called and asked for the blower wheel to be removed and cleaned the person on the other end knew exactly what I was talking about and said she could get that completed during the 1st opening she had which would be in 3 days. A few minutes later I heard from Katherine that she has a technician in Kihei and that he could actually be at my home in 15 minutes. OMG was I excited. Chris the technician was at my home in no time and immediately checked out my air handler and explained exactly what he was going to do and went right to work. The job was completed quickly and correctly the first time. I am so happy that Certified Air Conditioning came out the same day, were affordable and did exactly what I asked of them. read more

Excellent work. I highly recommend Certified Air for your HVAC needs. Their professional, courteous, akamai technicians do impeccable work. The on-site job manager was communicative and cooperative and worked with me in real time to optimize the solution. I am so happy with my new AC. Thank you, Certified Air! read more

My pool heater heat pump stopped working with a LOW REFRIG alarm showing. I called several different service companies and only two answered or returned my calls. The first one said they did not have anyone that couldn't come out and advised me to call them again in a couple of weeks if I didn't find anyone to come by. Fortunately Certified A/C answered my call and scheduled a service call a few days later. Nick, a senior service tech came out on time and quickly diagnosed the problem as a failed relay which he had a spare one on his truck. It was back online in less than 1/2 hour. Great job, reasonable price and on time. Couldn't ask for anything better read more

Have had other A/C Repair companies come out over the years. However, this company in my opinion is by far the most Professional, Knowledgeable, Caring, Dedicated, an Honest company I have had the pleasure of working with. Had our central air serviced over the years and had decided to do without A/C as oppose to paying expensive repair bills only to have our unit work of up to 3months before needing repaired. After going over 2 years without it, we decided to check to see about the cost to fix. So glad we called Certified Air Conditioning, the Service Representative who came out spent time to fully diagnose the issues and gave options on how to repair. He was honest and mindful of cost. Outstanding company in every respect. Thank you Certified A/C! read more

We had half a dozen air conditioning companies give us a quote for a new system. Certified Air Conditioning was up to $2,000 less! The crew showed up on time both days. They were kind, courteous, hard working and very professional. We have white carpet and tarp was laid down for their walkway. They vacuumed up any fallen insulation (from the attic) when they were done each day. I would highly recommend this company. A job well-done! read more

So far this is the best HVAC company I've ever used. They were prompt when I requested a quote and actually gave me a quote within a week. Other companies took weeks to get back with their quote and some never replied. (they weren't the cheapest or the most expensive) Then when I approved their quote, the equipment was ordered right away and I was on their schedule for the following week. Then imagine what happened next... yep - they actually showed up when they said they would, 3 trucks loaded with all the equipment; 2 compressors and 2 new air handlers and tons of ductwork. We did a quick walk through and they went right to work ripping out all the 30 year old equipment. 6 or 8 guys up in the attic and really going at it for 2 or 3 days. Then every following day for almost 2 weeks, they showed up by 8:00am everyday. They just got right to work and kept working until everything was done. I couldn't be happier with the quality of their work, all the guys work ethics and how accommodating they were with every request we've made. (we rerouted and extended done duct runs and they just did it without any hesitation or complaining) Tomorrow they will be wrapping up the second unit... and everything looks GREAT!!! read more

We had Certified AC replace an off brand split system AC system with a new Mitsubishi Split system. Communication from the start with Nick was great and follow up communication with the main office and Brad kept us informed on date and time of installation. Installation itself was fast and efficient. The installers, Gram and Ian were friendly, tidy and very professional. They have a great team and I would highly recommend them for your AC needs. read more

This place is terrible find somebody else to do your AC they acted like they knew what they were doing after installing a unit for $9200 I explain to them it wasn't working properly they told me to find somebody else to prove it wasn't working properly. so I did that come to find out they had cut a massive hole in the air ducks and it was blowing hot air into my business costing me an estimate of $300 more a month to cool on my electric bill. it's one thing to make a mistake it's another thing to shut people down make them pay some buddy else to come out and fix your mistakes don't make a mistake by using these people. read more

Upon a referral for Certified Air Conditioning to service 3 Fujitsu split units in my Ohana, Katherine who answered my call was efficient and thorough. She mentioned that they are really busy & give priority to those who have installed with them (I completely agree with this business philosophy),but that she could get me in within a few weeks. She was pleasant from beginning to end. Technician Marco came on time, was extremely nice, skilled and honest. My units are old/obsolete & he explained how he will do his utmost to clean them & service in full. They are running perfectly! trusted this company from the get go: their employees are nice and competent. I will definitely use them again in the near future. Mahalo Certified Air, Katherine & Marco! read more

Couldn't be happier with the service provided. Travis came by and a did detailed analysis of our needs, provided a competitive quote and was very patient with my many detailed questions. Installation went very well. The crew was great to work with, respectful, friendly, cleaned up every day and they kept to promised schedule. So overall a great experience. Would use them again and recommend them to anyone looking for air conditioner service or install. read more

I just had a new split HVAC system put in by Certified and couldn't be more pleased. The system they recommended, Mitsubishi 42K btu with four air handlers, is so quiet and efficient and makes my place so comfortable. The team they sent out was on time, respectful, professional and they cleaned up each day after they were done working. They clearly knew which unit to recommend and how to do this job the right way and in the most efficient manner. I would totally recommend this company to anyone who wants a new system. read more

The best company on Maui! Excellent service! Every time I have called for an appointment they have come out the same day. They are kind, trustworthy, and really know what they are doing. It gets hot in Kihei so it's nice to know I have a air conditioning company I can rely on. read more

Update: back to the usual we don't care about the customer or their business. Reached out to get an AC installed that they had quoted me on and took emails and calls to get a short 5 word response that said we are too busy. Avoid this place at all costs. They have terrible customer service. Getting in contact with these guys has been a challenge but they seem like a fair company that cares about the customer. Upon finally talking with Joe about my issues he is working with me on the resolution. I'll update the post with full resolution in the next couple months but I am hoping they can do a new install for me at a reasonable price. read more

I used Certified A/C of Maui to clean my dual split HVAC blowers. They came on time, were considerate, professional & did the job well. I personally want to thank Joe, the owner, for his excellent customer service and willingness to ensure my experience with them was excellent. I will be using them again in the future for my A/C yearly maintenance. I highly recommend their professionalism and incredible customer service. read more

Wow I've dealt with a lot of service companies here on Maui. These guys are among the best. Very prompt honest and a great value. Friendly and genuine. You'll get that comfortable feeling right away. I highly recommend them for installation and service of a/c units. Great people and company. read more

We moved into our new house and found that Air Conditioners in really bad shape due to neglect and lack of maintenance. Things got worse when we had them inspected for quotes by a couple of companies and we found out that half of our ACs were installed wrong and were leaking water in the walls. Can you say mold? Yeah it was bad and we needed it fixed fast, properly, and without costing a million dollars. We're happy to have gone with Certified Air Condition because they showed up on time, did their work properly and on budget. Did I mention that Joe and crew are also really nice guys? Don't look anywhere else and give them a call if you've got AC problems. read more

Stay Away! The female receptionist who took the call was most unhelpful. Not only did I have to prompt her to take my number to call back, she said that they would call back sometime. Not even a commitment for next week. Guess what? I am happy to take my business elsewhere and recommend others to do the same. read more

We know how hard it is to even get someone to come out during the summer but they sent Chris out same day. He did his assessment and manager Joe came out next day to get us back up and running. A good manager picks up the slack when his staff is booked. We appreciate the great service and will be loyal customers. Definitely recommend! read more

Awesome installers and great service. Brad and Braison are amazing. The are professional and hard working. They installed our four room air conditioning system in two days. The are polite and friendly. They are safe and adhere to all the standards. Their quotes were fast and fair. We love the work that Brad and Braison and we trust them. Thank you guys for your hard work. Our neighbors recommended them and we are so happy they did! read more

We called Joe Friday morning & he came out within 24 hours & fixed our air conditioner. He did a fantastic job! I would recommend him to anyone. Bob read more

VERY HAPPY - We purchased our split 4 years ago by a company that has since left the island. I gave these guys a call when it stopped working. Joe was very prompt getting back to me, came out on time and gave me an estimate. Within a couple days they had the parts and got it working again. Billy was awesome, very friendly and professional. I will definitely use them again and highly recommend them. read more

Certified Air just installed a split-duct system at one of my rental units over the past two days. The appointment was booked a couple months in advance because they are so busy. Hint: there's a reason they are busy; they are in demand. They showed up on time, did the job quickly efficiently, and professionally. It's the end of July in Kihei, and the crew barely mentioned the heat (I was sure complaining). It was tough working conditions and still they finished a full day and 3/4 ahead of schedule! Yeah, that's right, earlier than promised and on budget!! That's unheard of on Maui. The billing was timely and accurate. I have nothing but good things to say about the whole experience. Certified Air will be doing work for me in the future, they should be doing work for you too. read more

We called Joe and he came out the next morning, right on time. He is very professional, honest and did an excellent job. I highly recommend his services. read more