Aloha and BIG thanks to Jaime who came out to inspect a leak in the A/C and managed to find a small hole that was creating a leak onto the wood floor below. She was thorough, professional, friendly, and excelled at her job. Mahalo for saving our wood floor Jaime :) read more

I have used Sturdevant 2-3 times. They are really good and professional. They do what they say that will do and that alone is GREAT these days. Highly recommend them. read more

I had several problems after the technician came to clean my mini split system. I had to call them but they came back right away and fixed the problem and clearly explained what I needed to do to keep it from happening again. Very prompt and professional read more

Terrible experience with this company. After spending over $1000 just for the diagnostics, Sturdevant estimated over $4200 additionally for repair (mind you their estimate did not include repair of remote receiver board and I had to remind them of this portion of repair). Customer service is awful. I had to call them repeatedly for updates. I went with another company and had an entirely new system installed for less that the cost of repairing the old one. All in all, I feel dirtier after dealing with Sturdevant and would not recommend them to anyone unless they want to spend triple the money and chase them down for service. read more

We used Sturdevant to service six split-AC units in our Wailuku home. It was a costly service totaling over $1200. Shortly after the service, one of the units leaked water on our furniture; we called back and left several voicemails. After several weeks we were still waiting for someone to return our calls. Once we got someone on the phone, they dispatched two technicians. They fixed the issue and explained that the previous technician didn't hook up the drain hose. Sturdevant promptly sent us a bill for the repair. I called the company and demanded credit since they had caused the problem. The woman that answered the phone said she would pass the information to the service manager and call me back. A month later, no calls and more bills. These people are incompetent and don't use them under any circumstances. read more

We call Studervant for replacement of our corroded cooling system and rusting fan hence Cody was scheduled to be at the our home between 8 and 9 am however he sent Julius and he showed up at 1030 am so I'm a little unhappy. I mentioned to the staff office hence they tell me Julius was scheduled to be at our home at 1030! In anyway it's the Maui attitude. The work was great and Julius was knowledgeable and fix the repair. read more

Another Mitsubishi unit has shorted out due to the friendly gecko. Even though this is the third time one of my units has been shorted out because of the same issue, upon calling Sturdevant they say they need to send a technician out to diagnose the problem. They then want to have you schedule another technician after they act like they've never seen this issue before. So you will have to pay the first trip charge, plus the cost of replacing the fried circuit board, which is another $1000. A company I would advise people to skip to avoid unnecessary regret. read more

We had to start a maintenance program for our home's central a/c. Gave Sturdevant a call because I saw them servicing most of our neighbor's units. MAINTENANCE: They offer a quarterly maintenance plan. I receive a reminder call, phone them back and book. The window they give is usually 2-hours and normally arrive within the first hour. They service the outdoor compressor as well as the indoor blower. PAYMENT: Because I have a credit card on file from the first visit, I get a courtesy email for credit card charge authorization. TIP: They even send out discount coupons once in a while, good for service calls. read more

Wow! I am a business owner and I have never seen or heard a business turnaway work. Asked me to call back in October, really?

Really disappointed in these guys. My AC went out on Sunday 06/09. I called Sturdevant the next day to set up an appointment. I got a call a short time later and was told that because of a cancellation, they could look at my AC that day. I was pretty happy, and was hopeful that my AC wouldn't be down long. Dan came out and looked at my AC, and determined that a board in my air handler was shot. I was told that I would be contacted by someone from the office on the price for the parts and installation. So far so good. Well, the next day was a holiday, so I didn't expect to hear back from them then. The following day I waited, and after not hearing anything, I called them that afternoon. I was told that the girl that handles that was gone for the day, and they would have her call me the next day. The next day I waited again, and after not hearing anything all morning, I called again. This time I was told they were waiting to hear back on the price of the part, and they would call me back. Again nothing. Called back again Friday morning. I was told that the guy who handles the ordering of the parts had just come in, and they would call me back. Guess what? No one called. It is now Monday afternoon, and I still haven't heard back. I've decided to cut my loses, and I am now in the process of looking for another company to repair my AC. At this point I've wasted a whole week, and paid these guys $160 for the service call. I know I'm just one guy, and probably not their biggest client, but still, this is not the way to treat people. I work hard for my money, and don't appreciate getting ghosted by these guys after I've already paid them. So, does anyone have any recommendations on someone that does repairs of Panasonic AC systems? read more

II called them 3 times to set up an appointment to service my A/C as they were recommended by our builder and a neighbor. The receptionist, Lisa, said she would have the appointment coordinator call me, they never did and it's been 11 days! It would have been the right thing to do (Pono) to simply call and say they were very busy or that they couldn't get out to me anytime soon. Just ignoring people is bad for business and I will make sure the people who referred me know that this company is not reliable. read more

So grateful to find a dependable & experienced AC company! We have had such great experiences with both our home & business units. They are definitely busy, but they are worth the wait. We have used other companies and ended up with expensive repair after repair only to still have issues. There techs are clean & respectful, and do a great job! Office staff is amazing too! read more

Sturdevant came out to diagnose/repair my residential A/C system. After the visit, it took 2 days to get a bill. It took a week to get an assessment of what was wrong. It took 2 weeks to get an estimate to repair. Their estimate to replace a 4 ton condenser was over $4000 and $15,000 to replace the condenser unit and inside air handler. I contacted another vendor and replaced the failed condenser associated parts for $2000. Sturdevant's customer service was truly lax and their pricing was simply outrageous. read more

Everyone was so friendly from the first call to the billing department. Marco (Marcus) our technician was extremely informative. He was very professional, worked quickly and was extremely efficient. Our system is going strong and we are comfortable once again. Mahalo to the whole team. read more

I had my AC completely replaced for my condo. The entire team was great but a special shout out to the project manager Brent who made the entire project so easy for me. All was done with professionalism and high quality. The entire team is so friendly and conscientious. Highly Recommend This Company! -Michelle H. (Maui Hawaii) read more

Customer service is awful. Scheduled a routine maintenance, I was charged 300 over the estimate because the new technician took longer than expected, not really my problem but the worse part was that he broke the unit while cleaning it. Blamed it on my tenant, I finally was able to get a hold of Cody(helpful and nice) who helped the technician fix the issue he had caused. The office manager Brianna was so rude and unhelpful the whole time, passing blame and raising her voice. Also she would not give me the name of her manager, claiming she was the manager. Thank god Cody was there to help. Called to clarify the bill a few days later but was again met with rudeness and hostility by the so called customer service team members. read more

Once again world class customer service! Thank you for keeping us cool Sturdevant! We are truly grateful for this company and their staff - for their workmanship, honesty and kindness. From management to technicians to the front desk... these people have integrity and extend kindness in all that they do. The only HVAC company we trust and recommend! read more

We installed two split systems for our house and the install was professional. The two techs were on time and did an excellent job. The new units are blessing during these hot summer month and was properly designed for our dining room, living room and master bedroom. Al and Earl read more

Sturdevant installed my A/C in my condo in Maui. They were higher priced than other installers but their customer service is unsurpassed. So it was worth it. I was a little disappointed in the amount of time it took for them to complete the job but the end result was amazing. A job well done! read more

Everything Half Assed.. Friendly Sales guy but installation was VERY SLOPPY, and follow up non existent. Wall unit was hung crooked, as was control panel. Cover to breaker box bypass was left unsecured, falls of ((broken) pan of condenser unit was left in footpath of lanai with razor sharp sheet metal corners. AC works, keeps the place cool but.. installation team was seemingly rushing or incompetent. read more

I called sturdevent yesterday. Bridget in the office called me back right away. That was something that I was impressed by as most companies don't even return their calls. She was courteous and knowledgeable And was able to give me an estimate over the phone of servicing my system. Daniel was the tech that came out and did the work. He was both kind, knowledgeable and efficient. I was so impressed that I asked them to put me on a quarterly schedule. Thank you Sturdevandt for a great job! read more

The order and wait time for our new Rheem AC unit was well worth it. Alex & Anton were our worker-bees and despite heat beyond belief, they powered through it all. The installation of the new unit required dismantling the old heat exchange unit and outside compressor unit. That required access to our crawl space in the garage attic! It reached 140 degrees and our outdoors temperature was already a sweltering 90 degrees with high humidity! Miserable conditions! They mustered through it and completed the job. I rewarded them with homemade ice cream at the end. Great workers, polite, concerned with completing, and tidy. Thank you everyone at Sturdevant!!! read more

Great Service! When you go into the Sturdevant office there is a logo on the window that as I recall basically says that they strive for customer satisfaction. We had a problem that put that to the test, and they are a company of their word. We had a home unit that unfortunately turned out to be a "lemon." I don't blame them for that. Statistically out of hundreds of units there's bound to be some that are defective. The important thing is that they were always prompt and courteous with their service calls. After the first year when we were still having problems they agreed to extend our warranty for another year. Despite replacing just about every major part on the unit it was still not functioning properly. Without our having to argue the point they offered to replace the entire system. The new unit is working beautifully, and we are very pleased. A special mahalo to technicians Nick and Colin for their excellent work and dedication to their job. And mahalo to Ed and Laurie in the office for always being gracious with their support. I can highly recommend Sturdevant for being a company with integrity! read more

They seem to be ok initially. However anything fix by them only works for about 2 to 3 months. Hidden costs each and every time. We live in a spencer homes sub-division and the number on the thermostat was Sturevant, so I called them. Around 3-5 times they have came out. Every single time it cost a lot more than they suggested. Paid the amount stated. However the air-conditioner would only work a few months at best. As you guess once again my air conditioner does not work at all. This is an air-conditioner that is less than 9 years old and the filter cleaned on regular basis. Currently looking for any other repair shops can / will not give any more money to Sturdevent!! read more

I had the pleasure of having Marcos and Steve to come out to my home and fix a warranty problem. I know they take pride in their work because even if it took them longer they made sure that our Air Conditioning was up and working properly. They had their families waiting at home for them, but they still made sure that our unit was running well. They noticed that something was not quite right and took apart the machine again to pin point the problem. They did not just up and leave. They were very knowledgable and I would recommend Sturdevant to anyone that needs service. Thank you also to John for helping me with our warranty issues and Lori with scheduling =) read more

Would not recommend. Paid 308$ and the first time they came out they just sprayed a chemical and called it good. Didn't even take the blower wheel out. Called them and said hey it said you took the blower wheel out on the invoice and they didn't. So they apologized. Sent a different guy out to do a better job but still mostly sprayed it off with a hose. No chemical and did not use a bib and actually flush the system out. They gave a bunch of excuses about how they did the best they could but each visit was only a few minutes. Maybe 30 minutes total on the second time. I ended up complaining again and getting my money back and went with cooling Hawaii. They came out put a bib on the units and flushed them. The water coming out was brown and nasty. They flushed with a chemical til it ran clear. They purged the drain line a s ran chemicals down it. They then rinsed with water and just all around was a way better job for the same price. They also gave us a 100$ off our power bill. I would not recommend this company to anyone. Instead go with cooling Hawaii. Way better job. Actually smell fresh again. read more

It's finally time to look for a new AC company. I've held out for 4 years. Putting up with being charged a very high price for replacing a Fujitsu factory problem (at a cost of about $1000 even though it only took a couple of hours labor, and part was under warranty). Then, having the same problem, in the same unit (only charged about $140 this time because Fujitsu finally owned up and were reembursing Sturdevant). However, it took about 3 weeks to fix the broken unit because the manager wanted to wait until parts were here for all the units to do at one time. And in the end the manager finally agreed to fix the one unit (oh, after filling out refrigerant twice to the tune of $408 which didn't even work anyway, and I have since learned is illegal). And then they replaced the parts in the other units when they came in, weeks later. The manager seemed to keep telling the people that answered the phone (who were very nice) to say he was out. Then he would return my call at the very end of his day, so no appointment could be made by then anyway. To top that, supposedly he didn't talk to their scheduler until late in the next day, so at that point it was put off until the following week, yet again. All that needed to be done was some good customer service to get me the part they had for the one AC that had the issue within the 4-5 days that it would understandably take, fix the others when it worked out and we could have avoided all this. But because of the avoidance from the manager, the extra charges for refrigerant and no acknowledgement about the fact that we had this problem before, paid full price to have it fixed, where others who only just experienced the problem got off with one payment of $140 just doesn't seem right. So, I assumed the owner was the person to contact, he surely doesn't want a manager avoiding the customers and not taking care of a 4 year long good paying customer, right? So I called Steve Sturdevant and had a very nice talk with him explaining all that had happened, and I expressed that I thought we needed a reemursment of some kind for the approximate $1408 we had spent on top of what another in our complex with the same problem would have. He seemed genuinely concerned that his manager acted as he did (which I later found out was probably not really a surprise, as others have had issue too). I told him that I would be fine having the reembursment be the regular servicing of our ac units. So, we left it that he would check it all out and get back to me via email. Approximately 3 weeks later having not heard a word from him, I sent him an email. That was about a month ago,.... haven't heard a word. Just want you to know, in case you might not want to do business with a company that treats their customers like this. read more

The Sturdevant team came through with all new A/ C units inside and outside. This appears to have fixed the issue. I appreciate their working with Fujitsu on this complete replacement/ install. It's a good ending. Thanks for backing your product and service!!! read more

We were staying at a condo on vacation when the AC started doing some weird things. The management brought in Sturdevant to look into the problem. Marco arrived and did a very thorough and extensive job in trying to diagnosis the issue. We were getting cooling but the circuitry was doing some interesting things. In talking with Marco it was readily apparent that he was very knowledgeable and really knew his profession. He was also very nice. I discovered he originally grew up near me back on the mainland. He even cleaned the AC filter even though he didn't have to. If I lived on the island I would use Sturdevant in a heartbeat. Now if I can only find an HVAC person this good in Southern California. Great job! read more

I had a positive experience for a routine service appointment on 2-mini split AC units performed by service technician Aaron Phillips. Aaron arrived on-time and was knowledgeable and helpful. I am only giving 4-stars because I feel that the price was too high for the service. The service took a bit over 1-hour. Indoor coils were sprayed with a cleaner and drain pans were treated with anti-clog and anti bacterial product. Condensing unit coils were also sprayed, cleaned, and rinsed. Cost was about $350. Sturdevants installed the units a little over a year ago. Did a nice job. I would like to continue regular service on the units; however, would like Sturdevants to re-evaluate and lower the price for this service. Something more like $200 would be reasonable. I would appreciate a return call or E-mail from Sturdevants addressing this. Thank you. Doug Hefele read more

Sturdevant Air Conditioning has very well trained and courteous HVAC technicians. I have used them on multiple occasions, and they really know to fix and maintain HVAC systems! The best part is that this company stands behind their work. If there are ever any problems, the management team at Sturdevant will go out of their way to make the customer happy. It does not get any better than that in this day and age! read more

We had our AC mini split serviced by Aaron Philips last Friday. He was thorough and precise. He did a good job of cleaning our AC. I would recommend Sturdevant to anyone who asks. read more

What a joke. Try give them a call about service. $500 just to show up. Then they tell you they can't guarantee their work unless you agree to a maintenance contract. Mainland company that needs to move back. read more

Seriously, this company ROCKS in customer service AND in professional service, they know their stuff. Chris & Don worked as a team for days at the condo rentals here in Kihei for us and they spoke nicely to every single guest, management AND to each other (which was our fav!). VERY thorough, I would hire this company again and again, I'd even sign a contract - they're that trustworthy. Amazing business!! read more

Aaron P. just completed a quick and efficient quarterly A/C service at my office (4/7/17). He was very professional and skilled. This is the 3rd time Sturdevant has provided A/C maintenance and I look forward to their future assistance. read more

I had a very disappointing experience with Sturdevant on getting my Fujitsu split air conditioner repaired. It was installed by Sturdevant in February 2016 for $4,633 and had a 10-year warranty for compressor and parts. On July 3, 2019, after only 3.5 years, the air conditioner quit. On July 5, 2019 I called Sturdevant, informing them that the a/c they installed quit working and it showed an error code of 95. They sent a technician and confirmed it was a code 95, which they said would be fixed by replacing the circuit board. I first get a $156 bill for diagnosis followed by an additional bill for $429 to replace the circuit board. I couldn't get anyone to explain the bill to me on the phone until they called to tell me that replacing the circuit board did not solve the problem and they would need to also replace the compressor. The $156 bill for diagnosis was obviously wasted. When replacing the compressor they ruined a control board, which delayed repairs, and then charged me a total of $1,007 for labor. This whole process took over two months. The communications from the company during this ordeal was terrible and their billing system is not transparent. I ended up flying to Maui just so I could talk with the service manager and operations manager face-to-face to question what was happening and to get an explanation of their billing system. It also is not much of a warranty if it costs $1,007 to repair a near-new a/c that cost $4,633 to begin with. I suggest you start elsewhere when you are looking for air conditioner needs. I'm sure they will do a better job of keeping you informed of the maintenance you are paying for and of how the billing is generated. read more

Friday service call with Aaron scheduled for 8am. Aaron arrived on time. Very professional. Quickly and methodically diagnosed the problem. Let me know he would submit his report and I would receive a proposal for repair soon. Very pleased. Look forward to receiving the company's proposal for repair. read more

These people are thief's and liars! Read the other reviews below, they over charge you and never show up on time! They charged me hundreds of dollars for a repair and as noted in other reviews the repair did NOT LAST more than a few months! Beware, they seem friendly and knowledgeable at first until they get your business then watch out its ALL DOWNHILL from there! Buyer beware stay away from this business!! Steve the owner is a JOKE! read more

AC was covered under builder's warranty, these guys still charged a $100 each way trip charge to come out and repair their own faulty installation. Stay away! read more