Please don't purchase a vehicle from them they are selling LEMONS. When I first purchased the car…read morein February 2026 I was informed there were no defects what so ever. Once I pulled off the check engine light came on. It took me 3 business days to get in contact with them & and another week for them to fix it. Just for me to find out they didn't fix the problem they just shut off the light. I then took it to 3 mechanics since but no one what's to work on it because I found out underneath is so severely rusted & damaged that anything can snap/break either while being driven or worked on. I've reached out to the company and they aren't trying to help me out what's so ever although this is a huge problem on their end. They lied to me, never informed me about any of the damages now I'm out of a vehicle & 3100 dollars

Be careful they sell repo vehicles and don't tell you when you buy them took me 6 months to get…read moretitle then it was never filled out by the guy Dave that originally sold me the vehicle it wasn't until I went to get my 6th temp tag that another gentleman informed me that the car was repoed NOT Dave

sales man sal f. was on point.. walked thru every step …read more. took care of issued that arose asap. store manager checked in .. financial team very polite and informative.... another great carmax experience....

I received an online quote to sell my car and when I came in, that quote was honored. I was in and…read moreout within an hour. Staff in the business center was professional and easy to work with.

Poor management and do not stand by their word they say they are going to do something and they…read moredon't bought a car and had empty tank

Terrible place....the owners sold us a lemon and the mechanic broke our car and blamed it on…read moreus.....they are nightmare people to deal with....extremely unethical....currently involved in a lawsuit with them... Do not buy a car here...fair warning, go somewhere else, you'll thank me.. Take a look at all the bad reviews...there is about 6 or 7 on here and they all state the same issues....greedy owners, horrible customer service, inept mechanics, horrible, faulty broken down cars, just disgusting, disingenuous people....stay away, there are plenty of other places

The worst!!!! We bought three different cars bcuz each had a issue. The first vehicle put my son in…read morethe hospital with exhaust issues. The car was literally spitting gas under the hood. The second, an engine light came on after two days. The radio wouldn't work properly from the second we pulled off the lot. Each time we returned a vehicle, they charged us more money as a downpayment. Customer service at the New Castle branch was the worst you could get from any business. They continuously hung up or forwarded our call to no answer every time we tried to voice a complaint. We are forced to try the third car because they wouldn't return our money but by check at some unknown date in the future. So wish us luck. Lastly, READ THE DRIVER CARE BROCHURE BEFORE YOU LET THEM TALK YOU INTO PURCHASING IT... YOU'LL B SHOCKED BY THE THINGS THEY DON'T COVER. P. S. Chapman Chevrolet wouldn't even accept they're third-party insurance (Silver Rock)... Oh, yeah. Don't let me forget to say that their interest rate is 29.9...."29.9"!!!! Update: So we bought a Chrysler 300... Had it for two days. This morning I went to start it so my mother and I can take my brother to his Operation. It wouldn't start. The sound of rain surrounded the car. I look out then to the ground and see gas flowing down the driveway. Again, the car was spitting gas from the engine. THIS IS IT FOR ME!!! Towing it back with no reimbursement and cashing out... PLEASE. PLEASE! PLEASE!!! Don't put yourself thru this. DRIVETIME WILL MAKE SURE YOUR TIME ISNT SPENT ON THE ROADS, UNLESS IT'S RUNNING BACK AND FORTH TO THE DEALERSHIP BECAUSE THEIR JUNK DOESN'T WORK...

i have been getting cars from here for over five years . I've sent many family and friends here as…read morewell . Just updated my old car this week and def happy with my new car. They work with your budget . Great customer service . Many great cars to choice from .

We had a great experience with Kellys cars. They had nice quality inventory while we browsed the…read morelot. The staff was friendly, patient and cooperative as we looked around at several options for my sons first car. We are very happy with the car we chose and would recommend this dealer.

Do not buy here Frank is a liar. He made a deal with us and when my husband picked up the car the…read morenext day without me He reneged on the deal. I would have walked out unfortunately my husband took the car without the 6 month warranty that was promised.I will spread the word not to buy here

Absolutely scam of a company. Bought a car from here less then a year ago and I knew buying from a…read morebuy here pay here I was paying way too much for my car but I never expected these issues. My car has broken down atleast 15 times since I've had it. They sold me a "warranty" so now I spend 100 dollars once a week to fix my car for a few days pretty much through there shifty shops they send me to. So now I've paid for this car, repairs & a lawyer to deal with the mess. Not to mention they take more then the payment amount out of my account MULTIPLE TIMES. Do not go here save yourself the trouble

I bought a 2010 Ford Escape from motor zone a little less the a year ago. Total price of the car…read morewas around 10k for a car with 100,000 miles on it. When I bought the car it had a huge stain. On the ceiling and I was told "it had a previous roof leak that's fixed now" had a dent on the back of the car and was told no accidents. Was also told that it went through an extensive mechanical and safety check. First rain I had water coming into the car from around the sun roof and from the lights on the ceiling. About a month into the car breaks failed while driving and almost got into an accident with my son in the car. Brought the car to joes and was told it was the master cylinder. Car drove fine for a couple weeks and go over a bump and it happens again. This time I'm told it's the abs pump and needs a battery, and the check engine light is on for a O2 sensor. Joes has the car for over a week. After paying a $100.00 deductible get the car back and everything seems fine. Did my own looking into of the previous history On the car and I found that the car had frame issues and was fully repainted. Brought my findings to the dealers attention and it was brushed under the rug. Drive a little and the abs light comes on. Send it to joes again and get it back not fixed. Try to find out what's going on with repairing the car and I get told that the manger is on vacation. Last I heard anything on it from joes was March 11, 2020. Since I got the car I only put 6-7k miles on it. I try to send the car back to dealer since the car is unsafe with the breaking system continuously having issues. I get told that if I send it back that I'm still responsible for the remaining 8k left on the car. And that if I don't pay it they will garnish wages. And I would have to pay a fee of $175 to have it towed to them. Manager calls me and asks what's going on and I explain it. I get told it's a used car stuff happens. They can't afford to send the car to "real" mechanics because of cost. There best solution is to send it back to joes or another mechanic. Get a call from joe and I'm told that it needs a new hub and wheel sensor and it's not covered. And that I would have to pay full price for the repair and that I should talk to the finance part of the dealer to figure something out

The service has downgraded since I first came here 6years ago. The communication is just terrible…read morehere. I set up for an oil change and tire replacement, was told 1 to 1 1/2 hours, after 1 hour they said they couldn't replace my tire. I waited another 1 1/2 hours for what? The oil change should have been done. Come to find out I have an oil leak that they weren't fixing, another leak after I was just there for a leak months prior. There is always an issue every time I go there, they seem to find problems. I was so angry that I waited 2 1/2 hours for an oil change, no new tire and now an oil leak somewhere, great, thanks. That's not customer service!

Sales staff needs additional training. Does not understand customer perspective of one dealership…read more.... not sales and service as separate entities. They're great until there's a problem especially with well documented engine failures. Only want to help when you're trading a now junk car with a self-destructed engine for another vehicle. Otherwise ... sorry you're on your own. Purchased 3 vehicles from this dealership. Won't be purchasing a fourth. On the bright side, Frank in service has always been excellent. He's an asset to the dealership. Sales could learn a great deal from him regarding customer interaction and satisfaction.