The worst!!!! We bought three different cars bcuz each had a issue. The first vehicle put my son in the hospital with exhaust issues. The car was literally spitting gas under the hood. The second, an engine light came on after two days. The radio wouldn't work properly from the second we pulled off the lot. Each time we returned a vehicle, they charged us more money as a downpayment. Customer service at the New Castle branch was the worst you could get from any business. They continuously hung up or forwarded our call to no answer every time we tried to voice a complaint. We are forced to try the third car because they wouldn't return our money but by check at some unknown date in the future. So wish us luck. Lastly, READ THE DRIVER CARE BROCHURE BEFORE YOU LET THEM TALK YOU INTO PURCHASING IT... YOU'LL B SHOCKED BY THE THINGS THEY DON'T COVER. P. S. Chapman Chevrolet wouldn't even accept they're third-party insurance (Silver Rock)... Oh, yeah. Don't let me forget to say that their interest rate is 29.9...."29.9"!!!! Update: So we bought a Chrysler 300... Had it for two days. This morning I went to start it so my mother and I can take my brother to his Operation. It wouldn't start. The sound of rain surrounded the car. I look out then to the ground and see gas flowing down the driveway. Again, the car was spitting gas from the engine. THIS IS IT FOR ME!!! Towing it back with no reimbursement and cashing out... PLEASE. PLEASE! PLEASE!!! Don't put yourself thru this. DRIVETIME WILL MAKE SURE YOUR TIME ISNT SPENT ON THE ROADS, UNLESS IT'S RUNNING BACK AND FORTH TO THE DEALERSHIP BECAUSE THEIR JUNK DOESN'T WORK... read more

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i have been getting cars from here for over five years . I've sent many family and friends here as well . Just updated my old car this week and def happy with my new car. They work with your budget . Great customer service . Many great cars to choice from . read more

No wonder this place has a low rating I was just told by drivetime that we don't consider Uber a source of income because we can't be selling cars to people who put that kind of miles on them. Anyone who buys a car to drive it hundreds of miles a day it's none of their business this is incredible! How in the world do you tell somebody that buys a car every 12 to 18 months they can't have a car because they drive it too much? read more

I went and chose a Honda Accord. I told them I had a trade in several times. When I called right before before drove to put my down payment and pick up the car , they said no deal because they had no clue I had a trade in. Never again. Found a better car anyway. read more

i bought a car from drivetime, didn't have the car for one week and the brake light came on., went to get it fixed come to find out it was more problems., come to find out that the car been in a accident and it wasn't reported on the carfax, so now the door is falling apart and they don't want to compensate me, I put alot of money down to get this car and its not worth it., they are nothing like the commercial, nothing at all, i would not recommend this place to my worst enemy, that's how mad i am. they are crooks and will rob you without a gun., this was a very bad decision that i regret. Rip off read more

Sooo where do I start with this place, the only reason I am giving them one star is for how the sales person Ernest was so "nice" and acted as if he was helping me when all he did was take advantage of me. Now on to the real deal at hand Solomon and Brian who are managers at this location did nothing just keep telling me their is nothing they can do, after my temporary tags expired and told me I couldn't get and extension. So I'm suppose to drive with expired temporary tags. They will not extend my temporary tags for me which is so mind boggling, and to top it off when I call NJ motor vehicle they car is still in the dealerships name. Ernest started a faux insurance claim and took 330$ from and plus the first months payment of 220$ and progressive called me back and said drive time was not allowed to start any insurance claim they are not licensed agent. Closed my policy and I have to re start and new policy and pay again. Not to mention my brakes and rotors competed went bad not even 20 days from purchase. So yeah I have nothing positive to say about drive time at all!!! This is ridiculous very frustrating and stressful when you put out all this money and all they keep saying is their nothing they can do!!! But you took my money Wow read more

6/28/17 was my first time here. I came here because I am in the process of getting a new dependable car. I drive by here all the time but after watching their commercials on TV, I decided to come here and see if they could help me. The workers here are ok but on the day that I came, they couldn't help me out due to my current car loan. They wanted to sell me a brand new car since I have an existing loan but I did see why they were doing that. read more

Warning for anyone who even thinks about purchasing a car from this, so called establishment. I think the two reviews prior to mine should steer you away alone, but in case it doesn't, beware of one of the employees who acts like it's an inconvenience to do his job. Aside from the fact that he is completely condescending to women. His belittling tone and aggressive behavior was very unwelcoming and ultimately made my decision of not giving them my business. Never heard of a dealership expressing to potential customers, that they don't negotiate. I've lived in major cities in the country where they even negotiate. Absolutely absurd. read more

Folks BEWARE!!! I am letting the NJ State Attorney Generals Office, as well as the news/media, The United States Attorney Generals Office, as well as several other entities to know of DriveTime's business practices. At first I was telling everyone to go see DriveTime as it seemed like a good program in fact it seemed like a wonderful program. I sent a friend their and he did not do the online pre-qualifying phase, so instead he went directly to DriveTime and paid them all this money for a Mercedes. Above the money he paid he also paid about a $2000 warranty and what do you know? two weeks after having the car the brakes went sour, and when he went back to DriveTime he was told the warranty does not cover for brakes for that type of car, so he went and paid for the braked to be fixed himself as he got stuck in a contract that he cannot undo let alone negotiate. If that is not enough my sister went to DriveTime and was told she needed almost three times more money for the car she wanted so that was very disappointing to hear she left what I thought was a good program that DriveTime claimed they will help everyone, so false they are. Then check this out I and a neighbor of mines did the online pre-qualifying phase, I chose a Lexis and the outcome of the online pre-qualifying phase indicated that I was approved, and how much to bring for the down payment, and it also indicated what my monthly payments would look like. So being excited about this I decided to call them to make an appointment and to my surprise I was told for the vehicle that I chose being the Lexis I would need to bring in two times more money for the down payment and that is not what the online pre-qualifying phase indicated AT ALL!!! So I decided to not deal with them as they use deceptive practices like the example I went through to JUST get folks to come it, and the neighbor of mines? same exact thing she was told when she even went their after she did the online pre-qualifying phase. I am going to post this on Yelp and again let everyone including those entities I mentioned early in this review so others do not get caught up with DriveTimes Deceptive business practices. Also on a more positive note if you really need a vehicle I would advise folks to visit "Berlin Auto Sales" in Berlin, NJ over on Cross Keyes Road. Joe has even told me and will probably tell you so much more about DriveTime, and he is not telling us all to be warned about DriveTime just to make a sale himself, Joe of "Berlin Auto Sales" actually cares about the integrity of the Auto Sales Business, and some of his cars may not be the best but at least he will be up front and honest and share with you of a car in his fleet of what is wrong with it even though it will still get you from running on the road. And as far as my neighbor? she was able to get a better deal through "Turnersville Pre-Owned Car Sales". Drive-Time is a BIG DISSAPOINTMENT and as a Patient & Consumer Advocate I feel I have a fiduciary responsibility to let all you know that its hard enough to make an honest dollar, we all work hard for that, and to throw it all away for something that looks and sounds good (AND I AM TALKING TO YOU DRIVE-TIME) you make it bad for the rest of the car dealers whom are honest, care about their customers, and for that you should really be ashamed yourself Drive-Time... -Marcus A. Stenson (Patient & Consumer Advocate)- read more

My "senior sales associate" asked me what car I was looking for. I told him I really want a Chevy and the only "feature" I want is working AC. He then proceeded to show me everything but a Chevy and when I asked why was told "they don't have all the features" and "the have more miles" which he stated was 60k miles (only 30k more than what he was showing us) then the only Chevy I got to see was a print out picture of one he that purposely had over 100k miles. I was told I could hold a car for 7 days for $100. I said I didn't want to hold the car to which he then asks me "may I ask why?" I then told him "because I don't want the car" he bugged and bugged my husband and I to the point where I just gave him the $100 so I could leave and then next business day canceled it and had to wait a week to get a check for the cash deposit I didn't even want to make! Please please never go here. They care more about making a sale than they do about making a customer happy! read more

Staff very slow and not very knowledgeable. After spending hours closing a car loan for 25k left the lot with a dirty car! Can not believe they don't even do a courtesy detail prior to you signing your life away ! Even after you comment that the car needs to be cleaned read more