We came home from vacation this week and our air conditioner wasn't working correctly; it was blowing hot hair and the thermostat wasn't reading the temperature the right way. The temperature wasn't unbearable in the house (77°), so I called and booked an appointment for later in the week. Jennifer, who answered the phone was really nice and scheduled the appointment. They called the day before to remind me and they were able to come a little early, the day of the appointment. The technician, Dan, was very polite and he listened to my concerns. He asked me what I'd done and asked for a little bit of time to evaluate the system. He was very thorough and presented me and my husband with a 'report card' for our system; made recommendations; and asked how I would like to proceed. Of course, we chose the repairs. It was very reasonable and I they waived the service call fee with the paid repair. He also gave me information on the service plan options they offer, which I appreciated very much and will be signing up for soon. I will definitely be calling them again with any repair needs and when it's time to purchase a new HVAC system. read more

We had them out for our contract's semi annual check up.Everything was running fine . Well, two hours later and the whole thing was not working. Tech couldn't figure out what he had done wrong...so he left and we had to stay in a motel for two nights ( with a dog) till they could schedule a time to figure out what the first tech did wrong. Their mistake cost us $500 . Hey, I got them to throw in an older thermostat (since the working nest we had also stopped working) which the boss said was worth $250 (highly overpriced it). Such a terrible experience. EVERYTHING WAS WORKING FINE BEFORE THEY CAME. Of course they never did apologize or offer any other compensation FOR THEIR MISTAKE! read more

Had them come out to get an estimate on a complete system. The salesperson was very knowledgeable and kept saying anyone can sell you an air-conditioner but having it installed correctly makes the difference. So needless to say, I agreed to the purchase. They came the next day to install it. When they were done, I thanked them for the quick service. But after they left, I walked by the air handler in the garage and felt cool air around the unit. I called CCC the next day and they sent another tech out to check it out. It turned out there was a big hole on the back side of the plenum stack going into the house. He couldn't fix it; it was that bad. So, they sent another guy out a day or so later to redo the whole Plenum. It doesn't seem to matter to them that the job was done so Bad. I Don't recommend them! read more

I have a long story, but the main point is that we should not have to pay an "evaluation fee" for warranty work. What good is a warranty and extended parts and labor warranty if we still have to pay? read more

I've been doing business with CCC since 2013. It was a fairly new business owned and operated by an experienced installer and service technician who tired of working with someone who was no longer running a reputable operation. His goal was to provide high quality service at reasonable prices and he did that while he owned the company. You can find my 5-star review on Yelp in December of that year. However, he sold this business and it's recently had a large staff turnover. I've purchased 5 complete units--all heat pumps--from this company and had a neighbor buy a sixth. I only purchase units with 12 year parts warranties, 10 year labor warranties and 10 year refrigerant warranties. I've lived in Florida for over 40 years and have learned the hard (expensive) way that the cost of refrigerant can eat you alive--now over $100/pound, warranty service that covers parts and labor can still cost $500-$2500 for refrigerant and if it all leaks out tomorrow you'll have to pay that again... This review originally started out as a 1 star; subsequently Grant, the new Master Tech turned Service Manager got involved and came out on a weekend to change a compressor. He's trying very hard to make this company live up to its previous high standard. I would give CCC a 5 Star review if it again provided portable A/C units to customers awaiting parts (even if that meant having to pay a reasonable fee). Also, ensure office staff communicate the fact that the $99 service call fee assessed to inspect the unit will be applied toward the actual cost to complete the repair. read more

I wouldn't even give one star. I got ripped off royally with their bait and switch tactic and I fell for it! I had them do a maintenance check and they tell me my fan motor and coils need cleaned for $1100 plus $297 for some other part that was getting worn and could possibly fail. The tech then said since he understood that was a lot that he could call his boss and see if they could do it for less. So he calls the boss and comes back with $775 for everything. Oh boy that's like they jus gave me a $500 or $600 discount. Sounds good right! I now realize that I was scammed big time and this is a tactic to upsell you. They installed my system and i was a customer for 10 years but I will never use this company again! read more

Certified Climate Control came out to fix the AC because it was not blowing cold air and the compressor wasnt coming on. Even with the service plan they charged us $150 to come look at it. The technician stated that he couldnt find the issue so he would need to do a leak test for $363 and that he would be able to tell how to fix the problem that day. He didnt do anything but stick a wand in a hole for two seconds. This tech went on to say we had a leak and to fix our system we needed to replace the coils for another $3000. Now we have a service plan with them and they check it regularly. They had just been out 2 months prior and all systems were good. Come to find out after calling for a second opinion that Certified Climates Tech lied and tried to scam an elderly couple. What Certified Climate Control said was the problem wasnt the problem at all. It was just a blown fuse because someone possibly the prior Climate control tech closed the ac door on the wire and it shorted out causing the system to stop working. After our new ac guy changed the wire and fuse for $180 our ac turned on and all is cool and happy. So no new coils were needed and no freon needed to charge our system. There was no leak!! Stay away from Certified Climate Control. They lie and cheat you out of your hard earned money in my honest opinion and personal experience. I'd give no stars if it were an option. read more

I bought my air conditioner from Certified Climate Control a couple years ago and today had them come out for the annual check up again. Marques did a great job. He was very thorough, knowledgeable and polite and answered all my questions. I have had such good experiences with this company and highly recommend. read more

Must be dumb/stoned/drunk on the clock; keep calling after I hadn't even dealt with them. Blocked obviously since they don't listen/overcharge read more

I had an AC emergency and called Certified Climate Control who was able to have somebody dispatched within a couple of hours. The technician, Tyler D, was professional, courteous and efficient, and clearly explained the issues and remedies so we could could understand our options and make an informed decision to remedy the problem. I would recommend Certified Climate Control, and especially Tyler D. I have used other providers in the past and can say that Certified Climate Control had provided the best service and value. read more

Horrible Company! Allowed an 80 year old woman to go without central air for weeks! Said repair would take 6 hours and their first available appointment would be a few weeks before they had a time slot for a 6 hour job. We called in another AC company and one single man welded and fixed her issue that same day in an hour and 1/2. Absolute bad business!!! read more

We have had an annual contract with them for our AC system for several years now. We had an AC outage (inside unit breaker was tripping) about 6 weeks ago and I figured it was the 24v transformer but after I replaced it and the system still didn't work I called them in. Well they charged me $200 to change out the transformer again and when that didn't work they asked if I wanted them to troubleshoot the high voltage side for another $350. Well we needed AC so I didn't have much of a choice. They disconnected the 240v wires from the inside unit, tried to close the breaker, it tripped again and they said it was on the wiring side so they couldn't do anything for it and left. Literally 2 minutes for $350. After they left, my son and I replaced 15 feet of wire and for $30 and 45 minutes and the AC was up and running fine. We decided then to finish out the contract and not renew. Today we had them in for the "free" semi-annual check up and was told the blower needed to be cleaned for $450 and the capacitor needed to be replaced for another $400. We said we would think about it and we had to leave at the same time the CCC guy did. AC was working fine before he got there but when we returned at 7 the blower was blowing, compressor fan was blowing, but the house was 12 degrees higher than the set point. It was after hours so I decided to check things out and it turned out the capacitor was never wired back up. The loose wires blew the breaker and shocked me when I took off the panel. I found a replacement capacitor at ACE for $30, studied the wiring diagram, watched a YouTube video, and had my system back up by 9. I will NEVER use CCC again, not even for my next semi-annual checkup in my current years plan!!! I will be demanding a refund for my plan though!! read more

I am going to write an honest review, I have no idea how good their work is, I have never done direct business with them. I DID however break down in a 26' Uhaul right in front of their building and they brought me a bottle of water out and offered their restroom if I needed while I wait for roadside assistance. With staff that courteous, I will absolutely give them my business in the future. Thank you again, CCC. read more

UPDATE: They ended up refunding us for one of the service calls and gave us a year of labor. So they are trying to do the right thing. ORIGINAL: Paid to have a brand new system put in less than 4 years ago ($6000+). Since then we've had these guys out 1/2 dozen times to make some sort of repair or another to the BRAND NEW system THEY installed. In the last 34 days I've paid ($620 additional) to put a new compressor in because apparently the one they installed was defective, and now they're here again 34 days later being charged ANOTHER $140 for yet ANOTHER REPAIR. I DO NOT RECOMMEND THIS COMPANY! My experience indicates that they do not know what they're doing. read more

The brand new AC that Certified Climate Control installed for me three years ago (March 16, 2016) is not working. And they are so backed up with work orders that they are not able to help me right away not to mention that I want to charge me an after hours fee to come out and says why the a/c is in need of repair. One would think they would give priority to their recent customers. From day one I had problems with this company. The first AC they installed made a lot of noise. It took a bit of arguing but I finally got them to put in another one after eight manager came out and confirmed the ball bearings sounded worn. I have done everything they have asked including paying for their service once a year and changing the AC filter once a month and pouring vinegar down the pipe. The first woman over the phone was very nice and tried to explain that perhaps it was just a clogged drainage line. I was a little surprised to hear because I have been paying them to come and services every year one would not expect the lines to be clogged. I managed to find a handyman that came over inspected everything and told me that the lines are not clogged and the capacitor is running fine. He suspects that there is a Freon issue and that the pipes may possibly have a leak. The second person I spoke to at certified a supervisor was not as nice. She is now telling me that the brand new pipes that they installed three years ago are not under warranty that it only covers certain parts. Interestingly the sales pitch was that I should replace the pipes to guarantee that there would be no leaks. Fyi I had a Rheem air conditioner before for 12 years and not once was there any leaking in the old pipes that they had removed. Here's the other thing: they are backed up with customer appointments and they are not able to attend to my issues without charging me an "after hours fee" fee simply come and assess the situation. I wish now that I wouldâ ve never replaced my old AC which was not broken in the first place. Only reason I hired them to put a new AC and was to save money on the AC bill of course it defeats the purpose if I have to have to now pay money on repairs... on an Bryant AC that is only three years old! No I did not buy the cheapest AC. I actually spent several hundred dollars more for what the sales person told me would be a more reliable product. Until this matter is addressed properly by this company their rating remains "F "with me. read more

Excellent A/C services for my home. Bought house with older unit with some incorrect installation issues. They were able to find the problems and fix expediently and for a good price. read more

We were unable to get scheduled for our annual ac maintenance until January 2022, which would negate our warranty by not having an annual inspection. Two weeks later, our ac unit shut down and we were charged $89 for a service call. We were told that the system has a kill switch which shuts everything down, and vinegar or water needed to be flushed through the line to clean it out, which we do on a consistent basis. That very night, the unit shut down again, and has been shutting down on a regular basis. Today, the unit shut down again, and this company will not return our repeated phone calls. The $89 charge was ludicrous because it did not fix our issue and we will have to pay another service call just to have it looked at. This company just takes your money and does not respond. read more

Was very disappointed with work and service. The job required attention to detail and time sensitivity , this company did not provide either. * update* this is in fact the company I used. David- you should take the critique and adjust how your team does business. read more

So i recently wrote a review of this company on Angies List which stated: Recently purchased another rental unit. Air handler (inside unit) was replaced by previous owner, 2 years old. Compressor was not replaced. Called Certified and explained I just needed new compressor (outside unit) installed. Was told they don't sell and install just the compressor. They only sell complete units. I explained why I needed just the compressor but the lady was just not hearing it. So, I guess if your outside unit goes out, say a lightning strike, Certified will only replace the whole system. So I had another company install the new compressor, even matched it to the air handler manufacturer. (You don't have to match, they will work even if they are different manufacturers.) Just a note to be careful when dealing with this company might be trying to add things you don't need...... Well it is not really installed yet but is scheduled to be installed after the renter is out, but this joker called code enforcement to say we didn't have a permit because I left him a bad review. Well code enforcement saw that there was no violation and didn't issue a citation. But this does go to show you the type of company you are dealing with here. Very petty!! My advice is BUYER BEWARE. read more

We received several quotes for a new unit from other companies but decided to go with CCC based on our interaction with Mike. Extremely professional, knowledgeable and never once felt like it was a hard sell. The customer service and responsiveness that we have received so far, especially from Jennifer, has been outstanding. The installers showed up as scheduled and performed the install in a highly efficient manner, working tirelessly in the extreme heat with no complaints. They cleaned up afterwards as if they were never there. We would not hesitate to recommend Certified Climate Control to anyone looking for a new AC unit. They're the best in our opinion!! read more

I have been dealing with CCC for a few years now and every interaction has been top notch. They are easy to schedule with, their techs show up on time, the communication with the office, the techs, and the customer is fantastic, the techs are professional and knowledgeable, and the prices can't be beat. I would (and have) totally recommended this company to anyone looking for service or installation (I've done both) on their AC unit. They came to me recommended by several different friends and I have not been disappointed. read more

We purchased an HVAC system from Certified in 2010. When we had a problem 4 years later, they came out and diagnosed the problem quickly. It was going to be covered by warranty, but they did not stop there. As long as they were looking at the system they did a complete review and made sure that every part of the system was functioning properly. They really stand behind their work, I would recommend them to anyone in need. read more

really should be clear that you charge customers just to come out to provide a quote/estimate on jobs - haven't come across that with other HVAC businesses we have contacted. read more

CCC was originally called in to evaluate why our unit wasn't cooling. They were able to recharge and get us going within a day. On that same visit, we were advised that our unit was on its last leg and that we should begin preparing to replace it. We were given an estimate for this, as well as duct work to increase airflow to our third bedroom. We are so glad we followed their advice and began saving, because three months later our compressor was completely shot. Our unit was original to the house and was 16 years old. The workers were at our place on time and had everything they needed to complete the job in just a few hours. The job was exactly as we had been quoted 3 months previous. CCC helped us understand all of our options, including efficiency rebates, and we felt confident in our choices. We cannot recommend this company enough. read more

The nicest AC company I could find. Not only did they have the best prices, they also offered superior service. They were the only firm which looked at my system from end to end and gave suggestions on how to maximize savings. If you are looking for a new AC/heat-pump make sure to give them a call. Highly Recommended. read more

Horrible response and service. I let them install 2 units in my home. the one they lastly put in shut down after only 1 1/2 months. I called them out and was told that's a maintenance issue and charge of $136. to put in a new drain pipe/ WHY WASN'T THAT DONE WHEN IT WAS installed so it could run properly. They wanted me to pay to flush the line, i argued. manager finally agreed the service worker could flush the line Here I am 1 1/2 years later, they said my contract lapsed??? how?? i told them i would renew and paid for 5/6 years on the other unit. And they have been out because yet again, the drain won't work. So, not only is that unit out and not working.....BUT MY MAIN FLOOR UNIT HAS BEEN OUT FOR A WEEK.... not working, needs a new coil.... they "dunno when....dunno...." when the coil will come in, but they had put dye in that unit because it stopped working when I had my whole family over for christmas. They were suppose to come back and check it.... They said i could put freon in it but would have to pay for that as it is not covered. They offered me a portable a/c unit. Dropped it off and wanted me to write down my credit card number just in case I BROKE IT??? they had already installed it. Seemed sketchy to turn over credit info without being charged, just to have on file.... when they brought their unit. So Kelli, told the technician to unhook it....and take it back. Leaving me without any air conditioning, NOT KNOWING WHEN THEY WOULD GET A COIL OR WHEN THEY WOULD BE BACK TO fix the unit. Nothing works. They did both installs. I've been a loyal and uncomplaining customer for years... Have high blood pressure, over 60, have diabetes.... stress galore with this company compromising my health for sure. Such disappointing care.....such lack of concern or conscientiousness.......claim to be on angies list for good service. I haven't had that. BTW!! I am still without either a/c unit operating at this time. Calling another company to repair the drain since they wouldn't take responsibility for it. and switching my service to another company for that unit. read more

I cannot even give this company (Mary) a star because of her lack of professionalism. I called her on tues. and told her I need a new a/c. I informed her that I already had had a bid and that I was in the process of getting a couple more. I was calling her because a person in our condo had recommended her. After a short discussion on what was needed she actually stated that she doesn't have much success when people get multiple bids. I expressed to her that I thought that was pretty short sided on her part and that I felt since she was recommended that she should feel that was a plus for her. She agreed. We made the appt' for following day at 1:30. At approx. noon next day she calls to tell me she's begging out appt'. Again after short discussion and letting her know she would get every consideration on her bid she said fine and she'd see me at stated time. It is now 2 hrs after time and not even a phone call. Thank god I didn't get a bid and excepted it and had her install a new a/c. A complete lac of professionalism. read more