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    Sunrise Heating & Air Conditioning

    5.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Sunrise Heating & Air Conditioning

    Insulation installation

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    Critter Control of Orlando

    Critter Control of Orlando

    2.5
    (43 reviews)

    It all started one night with some Very Loud Thumping in the attic. Poltergist? Unlikely. Raccoon?…read moreMost likely. Who ya gonna call? Well after some online research, these guys. We opted out of emergency weekend service and instead left the lights on.in the attic all weekend. They came and inspected and sure enough, a raccoon had been there and rats. They installed a one way trap for the raccoon, as I didn't want it euthanized, rat traps and duct tape to further verify what kind of critters were taking up residence and sealed off every possible entrance. I also decided to have them re-insulate the attic as said critters had pretty much torn it up, plus left unsanitary messes. They completed the job in one day and the attic looks great now! Plus the "eviction" had worked, as there was no fur on the tape (they checked several days in a row.)

    I cannot recommend Critter Control based on my experience…read more I hired Critter Control for attic remediation, wildlife exclusion, and insulation replacement. Critter Control subcontracted the insulation work to Sun Insulation. The exclusion work was completed, but the insulation installation was canceled on the scheduled day due to the subcontractor's equipment failure. This left us without insulation during a Florida summer and forced us to scramble to find another company on the eve of a holiday weekend. We ultimately had to pay for a hotel because our home was not ready to occupy. What disappointed me most was not the equipment failure itself. Unexpected problems happen. It was how Critter Control handled the situation afterward. The owner never returned my calls.The insulation company's manager never returned my calls. The office staff repeatedly minimized the impact of the cancellation. I was told that because I had rescheduled an appointment weeks earlier, after a vendor that was scheduled to complete work that needed to be completed before the insulation could be replaced was delayed due to a car accident, that this situation was somehow my responsibility. The discussion repeatedly focused on how quickly the exclusion work had been completed while largely ignoring that the insulation portion of the project--the reason the house was uninhabitable--was never completed by their subcontractor. Critter Control eventually agreed to reimburse one hotel night, which I appreciate. However, they refused to remove or adjust the bundled warranty despite the fact that I no longer have confidence in using their company in the future. The office manager just kept repeating "You signed the estimate." When I said that I signed it in good faith that it came with at least a basic level of customer service, she simply kept repeating herself. Legally, she is correct. But it was certainly poor business practices. Throughout this process, even before things went wrong, I felt like I had to manage the project myself rather than having the company take ownership of the customer experience. Multiple phone calls went unreturned and the team at Critter Control did nothing to help facilitate communication with the subcontractor they chose. The biggest lesson I learned is that when you hire Critter Control, you are also depending on the performance of their subcontractors. If something goes wrong, don't assume you'll receive proactive communication or have easy access to company leadership. I sincerely hope others have a better experience than I did, but based on mine, I would not hire this company again.

    Sunrise Heating & Air Conditioning - hvac - Updated August 2026

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