I contracted with this shady business in June to do a partial bath remodel. I wanted new frameless…read moreshower doors, new grout, new cabinets, new shower floor tile, and new hardware including a filtered shower head with a separate wand. You would think such a small and easy job would take no more than 2 days, right? It took TEN DAYS!! TEN!!! They originally estimated 2-3 days for the remodel. The lack of professionalism started on day one. The day they were scheduled to start the work, they show up in a regular car and just looked at my bathroom and left 4 minutes later promising they would come back the next day. There was never a question asked about what days worked best for me. They never showed up the next day. In fact, no one came anytime that week. I got a call from June the CEO (allegedly) who told me the cabinets were on backorder. After a 3 week wait, Four Seasons scheduled my job. The day they were to begin, they brought the supplies and put them in my garage. No one ever asked me were all the items I wanted correct. NO quality check--nothing. Then the workers asked me what I wanted done. They were sub-contractors and Four Seasons management never BOTHERED to tell them what the job entailed. These subcontractors were FAR more professional than Four Seasons and they even felt frustrated by the unprofessionalism and lack of communication. Although I kept asking them was the shower door frameless and a pivot door (the box had no pictures or description), they told me yes because they assumed it was. When I was busy working, they put an old-fashioned, FRAMED, sliding shower door up. I was horrified because it was NOT what I requested. To make it worse, it was below the quality I had in there before they started the job. At least mine had a pivot door. Who does a bathroom remodel to put a door from the 1970s in??? Just Four Seasons, apparently. The subcontractors explained they could not take it down because they had drilled holes into the stonework to put it in. It would destroy my stonework to take it out. They also said Four Seasons had not provided the frameless door I wanted anyway--even by day Ten. They told their boss who told Four Seasons. June, the alleged owner called me--not to apologize about how long this simple job was taking, but to complain to ME (who had taken off of work) about how long the job had taken (10 business days) and that their employee who made my contract had "really done a lot of bad things and was fired" and the job had taken "longer than we expected" and he was "not making any money" on my job. He demanded that I pay extra for a frameless door because they could not spend any more money on my job. I wrote him an epic letter in response telling him that I was disgusted by his ask when they had purchased inferior, bottom of the barrel materials for every part of my job (Home Depot variety) and I did not appreciate it (from a cheap towel bar and shower head that was not filtered like I asked to a shower head without the separate wand as I requested to the $40, 1976 shower door). Everything about the materials were cheap and discount basement. They also subcontracted the job out to another company that I never vetted. Four Seasons did not give a damn about whether I wanted that to happen. I did not. Four Seasons issue was with that company that they hired--not me. If they took too long, how was that MY fault? To add insult to injury, two weeks after the job was "complete" (allegedly), the sliding 1976 shower door they installed came off track. We called and called Four Seasons and they promised to come fix it on Tuesday, then Wednesday and then Thursday. They never showed up either of those days and failed to return my calls. I definitely need to sue them. If you are on the fence about a bathroom remodel, I hope this review convinces you to RUN! It would be better to just go pick up some day-laborers outside of Home Depot. They would do a better job and care about the finished product unlike Four Seasons.
