1. Certified Roofing

1. Certified Roofing

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Vienna, VA

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Certified Roofing

5.0 (1 review)
Open 8:00 am - 6:00 pm

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4 years ago

Great people doing good work. They were very responsive and I always reached someone in the office when I called.

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RoofER

RoofER

3.9
(34 reviews)

Ben help me get new roof, assisted on contacting my insurance to coordinate and pay for the roof…read more Only knock one star since scheduling was pain and took awhile to get rest of the project done.

A rep from RoofER knocked on my door and asked to examine my roof for storm damage. I had just…read morereturned from a long shopping experience, was tired and just told him, Sure--go ahead. He examined and told me that he had found storm damage and that I should notify my insurance company, which I did. My last roof was installed in 2010, so I thought, well maybe I do need a new roof although I hadn't experienced any leakage. Insurance adjuster came out, agreed there was damage and approved roof replacement. A few days after the crew arrived at 6:00 a.m. to replace roof. HOA rules are that work should not start before 8:00 a.m. but they insisted they needed to get the work done in one day. I had no communication with them while they installed and only learned after a few days that they had replaced 33 plywood sheets for the cost of $3300 extra. Every few days I would receive another invoice for an additional amount. Another $8,000 for flashing, another couple thousand for clean up. Over the course of a couple weeks I would receive another invoice for a greater amount. It was the most frustrating experience I'd ever had with a contractor. Luckily, my insurance company was generous and covered the cost. I am an elderly widow, this was definitely outside my skillset--lesson learned. I hope they did a good job with the roof--but I cannot see the top! I cannot give them a 5 star rating because of the lack of communication and the confusion in the billing process. If I did not have a good insurance company, I do believe it could have been a financial disaster for me as I am living on a fixed income.

Certified Roofing - roofing - Updated July 2026

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