When we bought our car, we mentioned that the brakes did not feel good to us. The pedal went much…read moretoo far down in order for the brakes to engage the dealership refused to do brake pads for us. We ended up taking it back to have the brakes done and we're told that they would've only done it for us if we had a catastrophic event of failure. Also appointment was at 9:30 AM and we didn't finish until 2 PM. Kind of a long appointment for breaks..

If I could give negative stars, I would…read more NuCar Tilton Service is hands down the most dismissive and incompetent service department I've dealt with. For THREE YEARS I brought my vehicle in for the same issue: radio malfunctioning, ABS/brake/traction control lights flashing, and the odometer cutting out--even at highway speeds. Every single time? "We can't replicate it." So I did their job for them and took over a dozen videos of it happening in real time. Didn't matter. Still dismissed. Then--shocking--the radio "fails" just outside the warranty window. Suddenly I'm told it's an internal fault and get to pay for a new one. Funny how that works. After escalating to DCD Automotive Holdings, they act helpful... until the exact same issues come back weeks later. Another visit, another "extensive" test drive, another "can't duplicate it." Eventually? A loose negative battery terminal. Something basic that should have been caught YEARS ago. Yet they still insisted the radio was bad. At this point it's either: * They didn't actually investigate * Or they don't know how Neither is acceptable. If you enjoy being ignored, talked down to, and paying for parts you probably don't need--this is your place. If you want your car actually fixed, go somewhere else

Dan responded to confirmation of my scheduled sales appointment via text with a gif image of a…read moreraging WWF fighter. I wondered if Dan was twelve but was later informed he was the sales manager. Matt was my salesman who immediately lamented that he had just gotten out of an extremely boring sales meeting and wanted nothing more than to just take a nap. All three vehicles that I had a noontime viewing for were buried under snow throughout the lot and Matt led me aimlessly around clicking the remotes in desperate attempt to locate them. I knew far more about the stats on each vehicle than he did and demonstrated functionally of everything from seats to tech for him. It was a most bizarre experience indeed.

in a struggle to find a car, and did a credit app and got in touch with Tucker Moore from Nucar!…read morewas incredible, got done on a nice fiat 500 lounge turbo with 59k miles and a nice warrant even gap insurance! thank you tucker! and I'd like to thank Jeremy kercheval as well for going to bat for me getting me done! I know the score isn't perfect but it well get better thanks to Jeremy and Tucker! I will definitely recommend them and spread the word, as I am going to buy all my cars from nucar! :) thank you guys!

Salesman are awful! When we said we weren't buying the car within the 45 minutes we spent with him…read moreand not knowing any finance details he basically said no sense talking with you anymore and didn't offer his card or say he would look out for options for us! Terrible customer support! They are the epitome of sleazy car salesmanship! Will never return!!!!

Keep away from this untrust dealer! I had a very bad…read moreexperience with this dealer. I found VW Golf online and I contacted the sales manager to make sure the car still there, and before they closed at 7PM he conformed that the car still available and he set me the first appointment when they open at 8AM in the following morning, I had to drive almost 100 miles to get there, and I was the first customer there at 8AM, and when I asked for the car guess what???? The car was sold. when I ask when did they sold it? the sales man said about 20mnts ago??? they were not even opened yet. such of lier.. Don't waist your time and keep away from this dealer.

Since moving to NH a year ago I've had to go to different dealers. St. John Subaru in VT, when I…read morelived in Twin Mountain NH and now Belknap Subaru (which is an hour and 15 minute drive away from my current location of East Wakefield NH. Though there is Profile Subaru dealer about 40 minutes away, I have heard stories and their service department hasn't been very responsive via phone or email. For these reasons I have CHOSEN Belknap Subaru. They are friendly and answer any questions that you may have, from how long it will take, to how much it will cost. I have my 30K mile checkup/oil change, tire rotation, multi point inspection and all that goes with it. I also had my state inspection completed. They were fast and thorough and I was out in just under an hour. Highly recommend this dealership

I was interested in purchasing a Rav 4 (Vin# 2T3ZFREV5GW263024), and I had (and still have) several…read morequestions and concerns that I was looking to Belknap Subaru for answers. I was simply looking for information to make an informed decision on purchasing this vehicle. After two hours of having an unproductive and negative experience with two of their salesmen, I've decided that I'm no longer interested in purchasing this vehicle. They provided run around answers to my questions, and try to snow ball me on a carfax report (title history report, green box with white check marks). We communicated via their business chatline and via text exchange. They didn't answer my questions. Rather they provided run around information and asked me to justify their information. Hmm, They are the professionals, not me. They claim to have a clean title but never offer to send me a copy. Like the question on the maintenance performed on the vehicle while in Alaska (own house in Alaska, no shop, had his own oil, second owner of a three owner vehicle) I never asked why the vehicle was in Alaska. I asked why no maintenance history for ~ 30k miles, 50k to 82k, (not even an oil change). They had one questionable excuse after another and never answered any of my questions. Their lack of willingness to share information, this just raised a red flag, and convinced me that this dealership isn't being forthcoming. I have screenshots. You can decide for yourself. These salesmen were many things but helpful wasn't one of them. My opinion, they weren't professional and didn't hold up the business's standards, commitment to their customers, and the community outlined on your website. Once, I get clarification from Carfax and my independent findings on the mileage discrepancies, I will have answers to many of my questions. No thanks to the dealership's staff.

We have bought several cars from this dealership and was extremely happy today that we had done so…read more Was very stressed knowing we had to replace a tire due to a flat. Then finding all fairly new ones needed to be replaced due to just a little wear and it could lead to differential damage if we combined old with new and also needed my recommended oil change. Went ahead and had all services done but feeling down. Upon checkout I was told that there was no charge for anything due to a service contact I had purchased at the time I bought the Honda CRV. Feeling grateful I did that for sure. Above all they're a great dealership to deal with, very accommodating, easy to make appointments.

I had just had my brakes replaced, after not even a year previous having them replaced by Planet…read moreHonda, when I brought my car in for a recall and was told my brakes needed replacing again. That is 3 replacements in 3 years time at the same dealership. They are not installing them correctly. The brakes were covered under warranty this time, but still I had to wait again for hours to have them redone. I also was charged $111 an hour for labor, which is excessively high. When State Inspection was mandatory I was also told by this dealership that I would have to replace my front end to pass. I decided to get a few other quotes, since the repair was several thousand dollars. Every other mechanic I brought it to said my front end was fine, and Honda was just trying to rip me off. Usually a dealership is somewhere you can go to trust you are getting quality work done. Not this one.

in a struggle to find a car, and did a credit app and got in touch with Tucker Moore from Nucar!…read morewas incredible, got done on a nice fiat 500 lounge turbo with 59k miles and a nice warrant even gap insurance! thank you tucker! and I'd like to thank Jeremy kercheval as well for going to bat for me getting me done! I know the score isn't perfect but it well get better thanks to Jeremy and Tucker! I will definitely recommend them and spread the word, as I am going to buy all my cars from nucar! :) thank you guys!

For perspective, one should know that I bought a KIA from NUCAR about two years ago and it took me…read moreabout three months to get a veteran discount that KIA offers. NUCAR ultimately acknowledged that the problem was internal and they blamed it on personnel issues. Now, here we go again. I bought another KIA from them in early February. I again asked for the veteran's discount and provided them with my DD214. They claimed that they would not apply the "discount" to the deal as KIA is poor about reimbursement. This is in spite of KIA saying that it SHOULD be applied to the deal. They stated that they would apply for the discount and then I would have the money sent to me. After about 6 weeks, I tried to contact NUCAR by the "contact us" tool on their site to ask about the status of the refund. All I got was a barrage of responses from an AI bot asking me if I was still interested in buying the car. This past weekend, I stopped by NUCAR to speak to them in person. This is where the madness really started. The Finance Manager tells me to call the CFO or another named person on Monday and gives me two numbers. The CFO doesn't call me back and the other person said that they would look into it and call me back. They didn't. When I called back later (twice), all I got was one ring and the line went dead (I suspect screening). A few minutes later, the person called my wife and told her that the matter was not her issue and said that she did not know why her name was given. Later, I spoke with the original sales person and everything that he had to say was double-talk. He had no good answers. However, he did tell me that someone would call me back by mid-morning on Tuesday. That did not happen. In the afternoon, I tried to call the salesperson back. The sales manager picked up the line. The SM also had no good answers, but said that KIA rejected the request for the Veteran's discount that they submitted on my behalf. When asked about the details of this "rejection", he could not offer any. I then said that I would contact KIA myself about this. He then said that "they will probably just blame us". He said that it was likely rejected because NUCAR did not make it part of the deal as a discount. After not getting satisfactory answers from the Sales Manager, I asked him if I could escalate the matter to the dealership's general manager or ownership team. He refused. Yes, he refused. He said that I would have to deal with him. Toward the end of the call, he ended up telling me "we will probably end up cutting you a check anyway". He clearly missed that I was way more frustrated about the runaround and BS; not as much about the money. I contacted KIA customer service. They were just as bad. They bounced me over to their finance office. The FO disputed that they rejected the discount request, but said that Customer Service would need to help me beyond that. They passed me back over to their same person in CS. She then went 3-way call with NUCAR just to say to the NUCAR SM "Would you acknowledge for me that this is a matter that must be worked out with the dealership". To (I believe) the amusement of the SM, he agreed. Full circle of run-around. Eventually, I was able to get a KIA manager to agree to send an email to a "regional" SM. Flawed management, incompetence, poor internal communication mechanisms, deceptive practices? I don't know, but I would sure like an honest answer about what happened here. I hate runarounds and excuses