These guys down here are amazin! they went above and beyond to help me! they have exceptional…read morecustomer service and knowledge!

No wonder why the only have 1star, very incompetent people. I went there to make a return on a…read morecouple lights they said they could do the return. No problem there until the gave me a store credit and said that was my problem. I'll never use there service again. By the way I had the receipt

Usually the younger guys have been super helpful, coming out to see what problem my car might have…read moreetc, but today the older employees hardly helped me at all. I made the mistake of saying I had a crack in my windshield, should have said chip! They weren't busy in the store but immediately said I needed to replace the entire windshield without even looking at it with me,.. my parents said a feel sealant would probably work fine, I'm really upset about how neglectful the service was. I obviously don't have money to replace the entire thing if I can seal it. Was really looking for basic advice and just got shut down. Went down the street for a second opinion and what do you know,a sealant would work fine in my case. It's sad because usually the guys at Auto zone are so helpful.

I had the BEST experience buying my new Telluride! My salesman, Daniel Irving, was super patient as…read moreI had a lot of wants and was kind of nervous to make the commitment to a new car. They ordered me the car of my dreams and I'm so in love with it! They have a wonderful cafe to hang out in or grab a bite while you're doing paperwork they even have an onsite gym you can use while you get any work done on your car. I also get free state inspections for the lifetime I own the car. Would highly recommend giving Daniel a call! Tell him Hi for me ‍

Worst service department ever. I've dealt with three different service advisors between the…read moreregular service department and the quick express. I don't know where they get these people but truly the worst customer service ever. Rude, could care less. I'll never come back here now that my service plan is up.

Bruce is awesome! They had my car for a while but they did a great job and short handed at that!…read moreThey are also an official inspection station. Reasonable prices.

I've known Mike for a long time he's a good worker he's a hard worker and he does his job A+ he has…read morea lot of respect for people A+ in my book

I never write reviews, but this experience was bad enough that I feel obligated to warn others…read more I brought my 2025 Chevy Silverado in after the passenger side was hit and needed significant repair, including body work, a side mirror replacement, and a rear tail light. I understood this would take some time. What I did not expect was a completely unacceptable level of delay, poor communication, and unfinished work. They had my truck for two months. During that time, I repeatedly called for updates and was consistently told "a few more days" or "it'll be done next week." This went on for weeks with no follow-through. I essentially had to chase them down just to get any information. After enough complaints, I was given a loaner vehicle, which only made things worse. The front bumper was hanging off, the tires were bald, and there were inappropriate items left in the glove compartment. It was unsafe, unprofessional, and frankly embarrassing. I could not use it for work or even feel comfortable driving it. When I finally got my truck back, I was told the mirror had been ordered but was the wrong part and had to be sent back. I was assured I'd receive a call when the correct one came in so it could be quickly installed. That call never came. It has now been another two months, and despite multiple attempts to reach them, my calls go unanswered and the issue remains unresolved. To make matters worse, I recently discovered the rear tail light was never actually repaired. It is still cracked, with red tape placed over it instead of being properly replaced. After two months in their shop, this is the level of work that was done. At this point, this goes beyond poor service. It reflects a complete lack of professionalism, accountability, and basic respect for a customer's time and safety. I gave them every opportunity to make this right and showed far more patience than most people would. I strongly recommend taking your vehicle elsewhere.

I bought a Ford Fusion 2012 SEL Sedan from Walter in Fall 2021. I was not told that the car had a…read morerebuilt title. Many issues (High beam and fog lights were not working / disconnected, strut was broken etc). Was told by a different mechanic that the strut was so corroded that it can't have been from me - I had barely driven the car), Rear brake pads were down. Tires lost pressure one month after purchase. On top of that: Walt passed me on inspection when I bought the car.

Looking and finding a honest and trustworthy mechanic is like looking for a needle in a haystack we…read moreall know it , well I have found the needle in the haystack . Called W&J Auto Repair Friday morning to see if they could fit me in to look at my car cause my front end was BAD , not only did he fit me in ,my car was fixed in a matter of a couple hours, brakes, rotors ,calipers and wheel bearings. Both Walt and Jaime are great mechanics and I highly recommend them. It is a great feeling having mechanics u can rely on and know u can trust . Ty Walt And Jaime for being honest and reliable mechanics . You are stuck with me now and I will be sending people your way...

This was possibly the best car buying experience of my life. My son totalled his car and needed a…read morenew one fast. After doing a lot of online research, he found the used car he wanted at Cupples. He called and talked to Ross who held the car aside until we could get there the next day. The car itself was a great value and in excellent shape for the money despite a worldwide shortage of cars and used cars right now. Ross stayed late beyond closing to give us a chance to test drive the car and then got us competitive financing, temp plates and everything my son needed to drive it off the lot that night (we arrived at 4:30pm and were on the road by 7pm). He also gave us a 3 month bumper to bumper warranty on this used car at no additional cost. I would highly recommend buying a used car from Cupples. He made a stressful time for us a lot easier.

I recently had a first-rate experience buying a used VW here. Owner and staff were very friendly…read moreand easy to deal with. No hard sell on the car or warranty. Price was very fair for the car I purchased. After the deal was done and just before I was ready to drive away owner personally took the car to top off the fuel, and in so doing, noticed that window switches were not functioning ,. Based on that, he is ordering new switches and wil install on arrival. Since it is December, I might not have noticed until spring.