Tristan was so helpful. I was looking for fins and booties and a hood for a snorkeling trip. He…read morewas so patient and knowledgeable. Highly recommend this place.

Just received a prescription mask that was made and shipped to SF in under 72 hours!…read more and I could not be happier Dexter is amazing and walked me though the whole process after calling and seeing if there was a chance to get a new mask before my trip next week It's rare you get good customer service these days and it's even more rare for "great" I can definitely recommend this place! Thanks again Dexter

PSD is an outstanding dive shop. Staff are super friendly and they supply you with a container that…read moreneatly packed all of their rental gears. It made it super convenient for me. I signed up for a refresh course and the pool is conveniently located with its own parking lot. I arrived and was promptly greeted by PSD staff and checked in. Jeremiah and Casey were our dive instructors. Both were patient and explained everything in great details. I had a fantastic time. Would highly recommend PSD to everyone.

The instructors are great however management leaves much to be desired and was quite an…read moreuncomfortable experience. Spent over $500 in certification and personal gear at this shop and yet such lack in service, felt treated like a cash cow with disregard to providing a positive experience. They forgot to include my wetsuit in my bin so during my ocean dives in Monterey I had to rent my own wetsuit on the day of my dives. Discussed this situation upon return of equipment and instead almost got charged with $55 for not capping the dust cap back on the regulator. Funny how they DO NOT stress or mention at all upon renting gear - you have to read it in the fine print. Which I feel the owner does on purpose for customers to pay out the extra $55. We ended up "breaking even" despite the huge inconvenience their mistake has brought upon me on my important certification days. Super disappointed with this shop and management. Please bring your business elsewhere.

Awesome staff. Looking for shoes and everyone was very knowledgeable and friendly. Very much…read moreappreciated after walking over from having an abrasive experience with Road Runner. Special thanks Jack for being so thorough with fitting my boyfriends shoes. He helped discover one foot is slightly longer than the other. Great guy!

I have been coming to this REI for a few years now and I've never had an issues with finding what I…read moreneed or waiting long to get help/ check out. I'm writing this review to shout out Froy in the bike department!!! He is the MVP! My derailleur was whack and he fixed it so quickly. It gets quite busy at the bike department (esp in the summer with kids wanting to get out with new bikes!). Froy also took the time to teach me the mechanics of the bike that I'll never forget since I want to try to maintain my bike myself. I highly recommend becoming a REI member if you aren't already one! Amazing perks such as discounts all the time and you get a return warranty up to 1 year instead of the 90 days. I also like their credit card which gives you 5% back! If you already know you're a regular customer for REI, why not! You'll also get higher cash back on full priced items too. Also just FYI they do not supply bags at check out! So bring your own bag to haul away your purchases!

Paid for classes, due to the owners incompetence this company was unable to fulfill their end. When…read moreI asked for a refund, the owner then threatened to shoot me. I called my bank and was immediately refunded. The owner then harassed me and threatened me for a few weeks via email and phone.

Paid for my whole scuba certification (over $800) right before the pandemic/lockdown hit. Constant…read moreemails, calls, and now the number is no longer in service? I never started my scuba certification and lost $800 or more. Would not give money to this place and I hope it get's shut down. Go read the google reviews....

I've been diving with The Deep Ocean Explore Store for the last two months, and I can honestly say…read morethis shop has completely changed my diving journey. From the very beginning, the team here helped me with everything -- gear rentals, certifications, dive planning, skill progression, and even opportunities to join dives purely to gain more knowledge and experience in Monterey's challenging conditions. They even organized an expedition to Catalina, which turned out to be one of the most beneficial and unforgettable diving experiences I've had so far. What really sets this place apart is the dive masters. No matter what question you have -- even if you accidentally ask the same one a few times -- they walk you through it with patience, clarity, and zero judgment. Their goal isn't just to get you certified; it's to help you become a confident, capable, and safe diver. The environment here is incredibly welcoming and community-driven. In just two months, I've seen everything from 10-year-olds getting their first certification to 30-year veteran divers calling this shop their home base. It's rare to find a place where beginners and seasoned divers feel equally supported, but this shop nails it. Whether you're looking to get certified, expand your knowledge, rent reliable gear, or join a safe and genuine dive community, this is the shop you want behind you. They care, they teach well, and they make every dive count. If you're on the fence, take this as your sign--go with The Deep Ocean Explore Store. Your future dives will thank you.

Completely inattentive sales(?)person. Would have purchased something but we were totally ignored…read more We were looking for two snorkeling sets and a wet suit and reef safe sunscreen. Could have been a decent transaction if anyone had even greeted us.

My husband joins me in giving this store and Trish in particular an enthusiastic two thumbs up…read morereview. We shopped at their beautiful and well equipped store and had a ball. Trish was so helpful and knowledgeable. No sales pressure at all. They have high quality merchandis. We took a refresher course in Walnut Creek today and it was EXCELLENT! My husband had some issues with his gear and, just like she was in the store, Trish was very patient. He had his breakthrough and completed his dive! The instruction team was very organized and available for help. Thanks to the store, thank you, Trish. What a great experience!

I just completed my Open Water Scuba Certification course with Pacific Ocean Sports. Trisha and…read moreSean made the experience super convenient and provided all the necessary gear. They were very patient with the students, ensured all were comfortable before continuing and provided great guidance and explanations. I will definitely look to them for all my diving needs in the future.

The owner Andy was welcoming and knowledgeable, answered all my questions about gear and…read morespearfishing. They got a wide selection of gear for your spearfishing/diving needs highly recommend this spot!

We went by recently to get some snorkeling gear for a family vacation and were very pleased with…read morethe service and the gear we got. A young man and a young woman were there and were very nice and helpful. They took plenty of time to get everyone fitted and explained the various options available. We left with nice kits for the whole family and will happily continue doing business with Anderson's.

Hakeem is a great resource to have when purchasing a bike from Dick's. He is a great bike tech and…read moreI feel confident he set up the new bikes to work perfectly for my sons. Plus, he delivers it right into your car for you with curbside pickup. Thank you and I will always support Dick's for their progressive stance on gun policy.

So I was searching for some sneakers, and had spotted a solid deal online, in stock, at this store…read more Seemed simple enough. The store was huge, full of merch and pretty much devoid of people. I headed towards the shoe department and spotted the pair I had seen online, although here they were not on sale. I figured I would ask an employee but there was only one working in the vicinity. There was a kiosk that I attempted to use but it did not even show the shoes in stock. I did not have all day to wait but I hung around for a bit longer by the entrance to the shoe stock room and an another employee finally appeared, said 'excuse me' and walked right by me without asking if I needed help. This is probably obvious to others, but if you want to get good service it's best to go to a smaller business! Or even just another large sporting goods store, of which we have several in the Bay. Dicks though, they live up to their name.

Truly insane collection of scuba and dive gear. Came here to service my regs as they offered rush…read moreservice and bamboo reef in sf is now closed, and was blown away by the store, service, employees and knowledge of everyone here. One thing that really surprised me was that they helped me remove the dive computer connected to my spg. I hated that thing but it had a clip on it that was attached to a reel. They reattached it without me even asking and it was so kind of them. They also had an amazing selection of fins and had them in the exact color and size i was looking for

A friendly, efficient service, highly recommended for all!…read more (Some shops are not so helpful, only for regular customers, but this shop is always great!)

Can't beat their prices and they have most cat food brands. I like that I don't have to buy a…read morewhole case of food and can just buy 1 or 2 cans of a brand if I want to try something new for my cats.

They have everything I need for dogs and backyard birds! When they reopen I'll compare their…read moreprices to Chewy which I've had to use while PetClub is closed.