Hakeem is a great resource to have when purchasing a bike from Dick's. He is a great bike tech and I feel confident he set up the new bikes to work perfectly for my sons. Plus, he delivers it right into your car for you with curbside pickup. Thank you and I will always support Dick's for their progressive stance on gun policy. read more

So I was searching for some sneakers, and had spotted a solid deal online, in stock, at this store. Seemed simple enough. The store was huge, full of merch and pretty much devoid of people. I headed towards the shoe department and spotted the pair I had seen online, although here they were not on sale. I figured I would ask an employee but there was only one working in the vicinity. There was a kiosk that I attempted to use but it did not even show the shoes in stock. I did not have all day to wait but I hung around for a bit longer by the entrance to the shoe stock room and an another employee finally appeared, said 'excuse me' and walked right by me without asking if I needed help. This is probably obvious to others, but if you want to get good service it's best to go to a smaller business! Or even just another large sporting goods store, of which we have several in the Bay. Dicks though, they live up to their name. read more

For starters, this is one of the most pretentious sporting goods stores I've ever visited. The ONLY bright spot was the guy in the shoe department -- he was solid and actually knew how to treat a customer. Everyone else? Completely useless. They sold me a floor model with a broken box, and honestly I only took the shoes because I needed them badly for my recovering stress fracture. Otherwise, I would've walked right out, and here's why: They tried to deny their own promotions, acted annoyed when I pointed out the ad, and only honored the discount after I pushed back. On top of that, the pair was a floor model AND the box was damaged with a piece of hair inside it, and they still tried to charge full price. In the end, I got them to honor the $40 in coupons -- but the attitude, the snobbish vibe, and the lack of basic customer service was ridiculous. Thanks for the kicks, but you won't be getting my business in the future. read more

DICK'S Sporting Goods - Shoes - Outdoor Gear Near Me - Daly City, California

F U Dick's. I took my early onset Alzheimer's 85 year old mom to try out some stationary bikes because exercise helps with dementia. The employees knew ZERO about the exercise equipment on the floor and then the employee had the nerve to ditch me and my mom the first chance he got. I'd only recommend this place if you know what you need to buy. Otherwise, the employees are clueless and only see this as a "throw away" job. read more

This is for the one at Serramonte Center. Not a very good experience with the cashier. When I asked for a ball to be exchanged ( which looks damaged) and got the exchanged ball which was close by, she asked me to start over again from beginning of the line. And she also assumes things the way bad system wants her to assume​ read more

False advertisement lying employees that manager is on lunch but whole time we were talking to the manager. Avoid at all costs bunch of cheats!! There was noting of shelf that was for tha price!! read more

DICK'S Sporting Goods - Outdoor Gear Near Me - Daly City, California

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I needed an updated fishing license. I walked in, immediately saw a staff member walking. I asked where to go. He graciously informed me to go to any cashier. I went to a cashier, he politely pointed to another area, where I met a store lead. The lead employee took all my information and it was done. Quick and easy. I'll got there next time I need fishing assessories. read more

Stopped by to check out some Super Bowl LX and 49ers apparel since it's Super Bowl weekend!! I had checked to see what Dick's had available and saw they had a Flash Sale for some 49er apparel so I decided to add them to the cart and view them in the store. As I walked in, there was a big sign "Chase the Smoke Super Bowl LX" with a Nike swoosh and a pre-registration check-in station for a media event they were having with some football players and lots of fans, esp. young boys who were listening to them speak and be interviewed. I walked past it and went to the 49er/Warriors area to find the sale items. There were lots of 49er and Warriors apparel but the items that were on the Flash Sale weren't shown with sale signs. An employee helped me once I showed her the items in my cart. Her hand-held reader was giving a different price so she told me to show the prices on my phone once I was at the cash register. I found some shirts/jerseys and then went to the Super Bowl apparel area in the front. I found a t-shirt and purchased my items. There was a area behind the stage where they were offering free iron-on decals to personalize your Super Bowl shirt/jersey! I spoke to Sasha who was very helpful, offered good design suggestions and we worked together to customize my t-shirt!! I appreciated her friendly customer service and upbeat personality. Prescilla at the cash register was also helpful and was able to honor my online Flash Sale prices. I'm so happy I stopped in and so happy with my purchases!! This is my go-to Bay Area Fan shop when I'm in the area. It's been such an exciting week with all the fan events all around town and you could feel the upbeat vibes even though my team won't be playing. read more

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Today I went into Dick's looking for supplies for my emergency kit. The young man that was helping me was not very helpful. Made me feel dumb, but I went to talk to the gentleman that was at the front door. His name is Hakeem. He assured me that he would talk to the employee and set matter straight. I recommend this store. read more

surprisingly still well staffed an hour before closing. 2 staff at check out and 3 staff near the shoes. I was in to try on some volleyball/basketball shoes and was initially worried that I would have trouble flagging someone to help me get a size. The staff who helped me was friendly and it helped that he also plays the same sport so he was able to recommend the current trending shoes that are popular and get me some sizes. I later noticed a kiosk in the area where you can press a button to ask for help as well. read more

DICK'S Sporting Goods - Outdoor Gear Near Me - Daly City, California

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Nice store. Great selection. Good deals Have shopped for all my kids for all there sports including football pads. read more

Why even have curbside pickup available at this location when no one ever comes out to bring your order? Yes, the curbside pickup area does exist, but it's tucked into a mini loading dock to the left of the main entrance and is not clearly marked, so most people wouldn't find it easily. There are also only two spots. When I went, one was blocked by a FedEx trailer, leaving just one usable space. After checking in, I waited 20 minutes before making my way into the store to see what the hold up was. Calling the store from my car was useless because no one answers the phone here either. I flagged someone by the entrance and told them I'd been waiting for a while in the curbside pickup area. He checked his phone/tablet, confirmed that there was a pickup for me, and then told me that he would go get my order. That pretty much confirmed that after checking in, no one was alerted and/or no one followed up to bring the order to the curbside area. I've chosen curbside pickup twice at this location and this is the second time I've had to go into the store to alert someone after checking in and waiting for a while. I chalked it up to a one-off experience the first time, but this second time confirms that curbside pickup actually means in-store pickup. If you want to waste half an hour and also get some steps in, choose curbside pickup at this location. As a bonus, you'll also receive a nice little, dismissive, "Sorry about that" when you get your order. read more

Jodi Heath the store manager here is a great representative of the Dick's brand and is an excellent store manager. We've connected over phone several times about my interest in the golf department and how I enjoy shopping here specifically, due to one of her associates John up in golf, who is always very helpful and knowledgaeble. Jodi is responsive to both positive and critical feedback. She doesn't brush anything under the rug, but acts on that feedback and does her best to make things happen. As a customer, there's not much more you can ask for in a manager like Jodi who gets it. Her passion and professionalism in providing excellent customer service is what makes this one of the best Dick's stores I've been to, and will keep me coming back! 5 stars for Jodi and her team! read more

Hakeem in the bike service department is amazing!!!! Even on a stressful Christmas eve morning, he was able to assemble my kids bike and razzle dazzle it with some string lights! He was so friendly and professional, even in a pressured situation, never lost his warm smile. Thank you so much Hakeem and Dick's sporting goods bike service department!! read more

DICK'S Sporting Goods - Outdoor Gear Near Me - Daly City, California

The customer service here is very bad because they hired the younger Gen-X, and they have no concept of dealing with customers. They really need to EDUCATE and take a training class because they just hire them to talk to each other, not help the customers, just read the other reviews, a lot of one Stars. I had horrible service on Saturday afternoon. How did it take five people to help? and then they don't come back and who wants to buy unisex shoes, especially if they're diabetic and they have a disability and they tell you specifically what kind of shoes they need. So avoid this place just go somewhere else it's not worth you spending your money and then nobody wants to help you. I was asking for a manager, and they refused to give me their name and their phone number to the store WTF who does that. So i called today and spoke to a young kid his name was Jay its really doubtful he will do anything about it,but here's my part a one-star review run don't walk avoid this place at all cost. Thanks for reading my review. -Lizzie~ :) read more

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This gentleman attempted to charge me 25 cents to use the restroom after I came in to do a swap for a sweater I bought earlier via Instacart. I decided to ask another employee who informed me I could use one upstairs and laughed when I asked if I owed 25 cents. She said it wasn't a thing. I was a legitimate paying Customer. He was not joking. He was dead serious. This is terrible. Time of incident 7:01 - 7:03PM read more

front wheel fell off and around 3pm today, bike associate resolved the issue brilliantly. Thank you! read more

Totally ridiculous you guys have a full bike section and bike repair person but don't sell chain lubricant. What a joke of a sporting store... manager you are dropping the ball read more

Hendrick from the Bicycle Department was so efficient and helpful! He was able to fix my son's bike in less than 5 minutes. His excellent service means a lot to us! Thanks Hendrick! read more

My first experience here was definitely not the best this is the worst store I've ever been to. Normally, I go to Sports Basement but I decided to try out dicks and safe to say I won't be doing it again. First, let's start out with the worker there's one guy around 30s-40s a scruffy-looking man with a buzz cut or a mohawk type of haircut he was of tanner skin. He was talking to a boy loudly, asking him questions about other boys on his phone asking if the boy knew them and if he could tell him any information about the boys. I heard him saying that the boys were people that were either trespassed or been arrested. First of all, why does he have pictures like that on his phone most of the boys seem to be middle school to high school kids. Secondly, why is dicks allowing a worker to have photos like that on his personal cell phone shouldn't it be in their system or something instead? and also i saw him chasing boys out to the bus stop. This is just too much he is a worker i get that he wants to prevent stealing but asking questions about boys on his phone to other kids and chasing them to the bus stop seems like way too much. For my first time being at dicks this was definitely something I would not like to see the first time I go to there store. You need to train workers better or not allow them to do things like this because it's crazy does the worker just have permission to do this or does dicks not know about it? I'm not sure which would be worse. read more

Helpful kool folks Looking for some gear called girl very helpful got to the store and thought I needed more they were helpful.. finally a place with good phone service and face to face service they even look like they like they job read more

Big sporting goods shop. Many name brands. Very tidy inside. Split onto two levels. Nice for browsing! read more

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Awful customer service on line and in store, no solutions for customer. I am more then dissatisfied, I suggest be careful with the purchases, they won't look for solution on your side, their customer policies are horrible. read more

the customer service in the shoe department is really really poor. do not go here if you'd like to try on shoes before buying

Did a pickup order and shopped around, they had a great size selection of the new warriors city edition collection and my pickup order came with some insight into the workers experience with the binoculars thank you Andrew! read more

The escalators are very clean. The service is really nice. They did not have my sled. They have a great sports collection.

I was in the store shopping today for swimwear. The department is disorganized with sizing and price tags; Four different prices are on one tag. One manager and one ringer clerk for the entire store. After 40 mins. I found five items and one of the items had a price discrepancy. The ringer and manager won't honor the sale price on what's on the tag, so they walk away and tell us it's not her fault that the ticket won't scan with the price. They both told me they don't have to honor anything if they don't want to. What kind of business is this? No service! Horrible attitude toward paying customers! It seems to me that the employees here are not happy with their jobs, and they don't need to sell ;) Bad service and bad business practices! I hope Lauren Holbert will view my review! read more

Had some REALLY good customer service working through some bumps in my order. Thanks, Ken & Co!

The worker named Divine was amazing, we had wonderful customer service experience because of her. Will return to this location again.

I've been waiting 20 minutes to try on shoes. There's one associate serving approximately 10 people. You can't grab shoes yourself, so you have to wait for the one person working to grab them for you. read more

I bought weights for my freestanding umbrella there. It's a very specific item that I'm glad I can get in person. Additionally, I got great. Customer service from a helpful staff named Hunter. They helped me find the item because the merchandise had been moved around and even helped me to carry it out to the car. That meant a lot to me. read more

Great company. Wide range of product and really helpful staff. Found what we needed and more!! Prices are also spot on!!

This Dicks Sucks! We drove over from San Francisco to kit our son up for his upcoming soccer season and we quickly regretted doing so. This store was in a messier state than a public toilet in the SF tenderloin, health and safety was nonexistent, barely anything was priced and the staff (bar Isaiah alone who really tried but had his hands full) was nowhere to be seen. Management needs to get a firm grip on this Dicks. read more

DICK'S Sporting Goods - Outdoor Gear Near Me - Daly City, California

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I went in to return something and asked about the warranty to see if i could return it or not. The cashier just said I don't know and move on to the next customer. Her name was Yuri Mae. She didn't help me out or tell me anything. I don't blame her if she truly didn't know, but at least direct me to who does know. Yuri Mae didn't give good customer service. I hope Dicks sporting good train their employees better to respond to these kinds of questions. read more

Ordered an item from their website and picked it up at the store. When I got home, I found that the employee had neglected to remove the security lock and cable from the item. Incompetent. read more

This place lots of great sporting goods. Lots of great merchandise of my favorite teams, SF Giants , 49ers , and Warriors. There also hiking boots available and sports equipment. A good place to admire most sports under one roof in Daly City. read more

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The place is massive. There's no shortage or nearly about anything here. The place is two stories tall and the employees were more than willing to help me out. I found what I needed pretty quickly when walking in there. The prices were average. The selection was plentiful, of course not counting things that they have no control over. read more

Go to sports basement! The staff here is the most unhelpful and more interested in talking to each other or texting to help people. At sports basement you can get be a member and get a better discount and way better customer service. read more

I went to get my bike fixed and Jorge from the bike department was phenomenal. He provided excellent service and went above and beyond when fixing my bike. He has so much knowledge and I appreciated how much he cared about having great customer service. read more

DICK'S Sporting Goods - Bike services - Outdoor Gear Near Me - Daly City, California

Noel in the shoe section went above and beyond by helping me find the perfect running shoes!! Really appreciate employees like Noel who genuinely care to help. read more