I personally loved my experience with Schools Federal Credit Union! I was able to refinance my auto…read moreloan and got a lower rate, gap insurance, plus a lower monthly payment! My loan officer Tiffany was very patient with me and all the questions that I had. She was very knowledgeable and helpful in determining my options and clear with the final outcome and payment details. They were also able to give me some financial relief with no payment due for 90 days! I am extremely grateful for their help and support. I highly recommend them!

Great place to go to if you need a loan or to get a your car note interest rates down. Good service…read morefrom a friendly staff.

Easy access, plenty parking right in front, friendly fast services…read more No appointment needed. Good treats and coffees.

Previous representatives were knowledgeable and respected the fact that we preferred to use index…read morefunds. Current reps are pushy and spend lots of my time on wanting me to convert to managed funds. Most no longer have business degrees and have scripted sales pitches that consume our annual visit. Is the job description only sales? If so, I need to get out of Fidelity.

My family has been banking with Banc of California, formerly Pacific Western, since 1999. They…read morehave always been able to help -- whether in person, over the phone, or through email. Jessica has been our go to banking associate over the years she is always thorough and understanding with our banking needs. We recently had to make a visit and she was ready with all necessary documents and copies -- the whole visit took less than 20 minutes. I trust this branch to continue taking care of us.

Been backing with them through all the name changes and locations. Excellent customer service.read more

Arley at Luis Acosta State Farm has got me covered AGAIN! I needed to add a new driver to the…read morepolicy immediately. Arley was right on it and done in less than 2 hours!! if you need insurance and the best matters to you, then LUIS ACOSTA State Farm is for you! Thank you again

Very disappointed in the lack of accountability and correspondence in this Agency. I called in…read moreApril to inform them that I have decided not to renew my policy that was set for automatic renewal on May 18th so that they did not deduct the renewal amount from my account, mind you I had already paid for that current/last month. They canceled my policy affective the day that I called in which was over 3 weeks before that policy actually ended. Meanwhile I am thinking my business was covered till Mid May. I did not find out my policy was canceled (4/17) until May 6th when I received a letter. When I called in they insisted that I canceled the entire policy and refused to see their error. They insist that I requested an immediate cancelation, instead of a renewal cancelation, mind you we went over the date of cancelation to verify the correct date. I also called in and spoke to Adam in early may to verify the renewal had been canceled since I had received another bill for payment, he verified that the renewal was canceled and never mentioned that the entire policy was not even active. He is now trying to say that I never used the words "renewal" which makes no sense because I read to him the notice of renewal "title" and yet he is still saying that I used the wrong term to him and to the first girl who originally canceled me. He even got caught up in his words and said "you wanted to make sure your next months renewal payment did not come out of your bank" That was his opportunity to tell me, why would that happen if the policy is no longer affective, but he never did. So to sum it up I called in April to stop the renewal and verified the date of cancelation being on 5/18/2024 and instead the girl canceled my policy as of 4/17 leaving me with NO insurance for the last 3 weeks. They refused to admit their wrong doing and worst, or at the very least say it was a communication error but instead they insist it is all my fault for not being more specific for them since they put it, we have cancelations all the time so we just assumed. Why would an owner make such a ridiculous request to cancel a policy that was already paid for leaving them with ZERO insurance coverage! The lack of accountability, even if it were human error on their part is shameful and to double down and blame the customer is absurd. This is just my experience and I cannot recommend them unless you have the time to double and triple check their work and communication otherwise their error is all the consumers fault.

HOW ON EARTH AM I THE FIRST CLIENT TO REVIEW THIS PHENOMENAL INSTITUTION !!!…read more I have never dealt with a business that exceeds Fidelity's level of customer service. Never. They are in an absolute class all by themselves. Whenever I go in, an employee greets me immediately and solves whatever issue I have immediately. Always. I would award them 10 stars if I could.

Great customer service, worked with Juan Garcia and he was knowledgeable and professional. Highly…read morerecommend him.

I was a first time insurance buyer and upon during research I found that state farm was the…read moreinsurance that would give me the best coverage for a good price for my motorcycle; not only was I able to get a good price but was also able to get an awesome life insurance policy deal in conjunction with the motorcycle policy; the best part about all of this is that the agents were able to make this whole process simple and painless for a no brainier like me to understand. Talk to the home girl Denise Bustilos; she'll help you get started with the utmost ease and answer any unsure questions you may have sincerely, a very happy customer

Horrible. It's impossible to get through for a new policy. I called and called and called. I…read morefinally did and just put it on auto payment. They call once or twice a year and make it sound super important and dire and when you call back it's about trying to get you to bundle or up your existing policy. It drove me crazy that they had my policy. I only just found out you can switch agents and did so immediately.

State farm agent Erika Ramirez hit my car with her door. telling me insurance won't do anything and…read moreif i tried to claim she gonna deny allegations. tried telling her to give me cash & she ain't want to unless i gave her my name, but she ain't gonna give me her name?? she loud, big, & ignorant. she tried driving off until she realized i was on the phone with the cops who just heard her say it all. all this & she gonna give me $20 & that's it. she kept tryna act all high and mighty while talking over me & kept repeating its just a door tap, but if roles were reversed it would of been a different story. no accountability at all. beware of the big bbl lip filler lady in the white Mercedes.

I have been with state farm at this branch for over 5 years Mercedes always is there every time I…read morehave any questions I highly recommend this branch!

Subject: Recommendation for Enhancing Customer Service Training under your great executive member…read morefew hours a day I hope this message finds you well. I am writing to share some concerns raised by a few of my business clients, which I believe may be relevant to the continued success of your organization. As someone who has long trusted the quality and professionalism of Japanese-Americans owned companies, I was somewhat disheartened by the experiences shared with me. Here is my deep thoughts for you . To ensure the highest level of customer service and avoid recurring issues, I would strongly recommend that each new customer service representatives undergo training under the guidance of individuals who have at least three years or more of experience within your company. Entrusting such a critical role to those with less experience or new to the company can inadvertently lead to ineffective training practices, potentially affecting the customer experience and long-term satisfaction. While I am unsure of the number of senior staff members or team leaders with over three years or more of their experiences, it is crucial for the growth and reputation of the company to maintain a consistent and knowledgeable customer service team. My friends and clients , unfortunately, have expressed their reluctance to communicate with your company due to similar challenges faced in the past . This is why I felt it important to reach out to you directly, hoping that under the leadership of experienced individuals, new staff will receive the right mentorship. I encourage you to consider this perspective and focus on cultivating a strong foundation of experienced leadership for the benefit of both your employees who has under 1 year of experience in your company and new your business. Don't let anyone train anyone in any business who doesn't at lest 3 years experience in any business . It is essential that the team members who are in contact with clients are not only knowledgeable but also patient, as many of them may not have previous experience in the any type of insurance industry. I truly value the potential of your company and believe that a small shift in your training process could significantly improve customer retention and satisfaction under your great leaderships and your executives who should take enough time to train new employees each day until yourself will feel comfortable as the owner . Maybe you should ask New employees who should train him or her ? Do you why? The new person or friends seem to be smart enough to see som problems. It's like our friend visited our home and he or she sees those problems at home or office. I appreciate your time in considering my suggestions and look forward to seeing the positive changes in your customer service approach. Thank you for your attention to this matter.

Been using Tsuneishi for quite some time now. They have been providing me with consistently the…read morebest rates since I first signed on with them. I do some comparison shopping from time to time and I've found that the carriers used by Tsuneishi seem to always have the best rates. And they don't use no-name carriers either. They always get me set up with nationally recognized companies. Friendly and attentive service always helps too. Can't say enough good things about this agency!