If I could give a rating of -10 I would. This place is absolutely horrible. I went In to get some…read moreteeth cleaned and they talked me into relining my upper dentures and they completely ruined them then just walked away from me. I never got my teeth cleaned nor would I ever let them. DO NOT GO HERE. IT IS THE WORST PLACE TO GO..

I went to Young Dr Cook dentist last tuesday to see about extracting 3 broken teeth. After waiting…read more2 hours i was taken to the back, & sat in a room ignored for 40 minutes. Finally someone came in & took me to Xray then i saw the dentist. We scheduled my return for next day. 30 mins before my appt the office called to reschedule for a week she said 11am 1st then said no 2:30 is better. I called this morning to confirm my 2:30 appt & was told it was at 11am. I go in and wait by noon i am in a room getting numbed up by 1pm 3 teeth are pulled. However one was Not supposed to be pulled, it was to be filled & used as an anchor tooth for partial denture on the bottom. He left tooth fragments!!! The broken tooth that hurts the most was IGNORED and left in my mouth!! Now i am jacked up and that tooth HURTS!!!! Would you return to a dentist who (1) pulled the wrong tooth & left fragments of it in your mouth? (2) left a broken tooth that hurts 24/7? His office still has not called me back with a solution.. I feel like i was mistreated based on the color of my skin being Caucasian they all being of African American decent.. now im still in Agony and have no "anchor" teeth for a partial denture...

I used to think very highly of this place but the reception experience has declined drastically. I…read morehave been left in the lobby twice after being told I was checked in, only to find out 45 'minutes later, I wasn't. That's because I went to the desk to inquire. Today when I arrived, I wasn't harassed by the receptionist about not confirming my appointment and asked to go through my phone and provide proof. I have never been late for an appointment or missed one. I am also paid up with no bill pending. I feel so disrespected. I'm sure 85% or more do not confirm their appointments. It's also gotten so unprofessional with the constant loud laughing by one receptionist in particularly. What happened to professionalism and treating customer with respect.

Dr. Wheat and his staff are amazing! They let you know you matter and Go above and beyond!! 100%…read morerecommend!

Rivertown Dental is truly an exceptional place for dental care. The team takes great care to…read moreexplain every step of the process--from treatment options to levels of care and pricing--before anything begins. Everyone is warm, attentive, and dedicated to making you feel comfortable, including Mrs. Lisa, Mrs. Rhonda, Mrs. Christina, and the entire staff of wonderful ladies. Dr. O'Neil has provided outstanding care for both my husband and me, and every visit has been a positive experience. My children and extended family also come here, and we all genuinely love this practice. I highly recommend Rivertown Dental to anyone seeking quality, compassionate dental care.

Update (April 14, 2026): I earlier wrote a rather harsh review of this dental clinic after having a…read moreparticularly tense check-up that included a root planing and scaling I didn't ask for. I got a refund after informing the practice that I wasn't informed of this procedure beforehand. Apart from this, Doctor Seri's advice to use my custom-made mouth guard turned out to be very helpful--she kept forgetting that I already had one and was suggesting that they make one for me, but she allowed herself to be corrected when I told her I had one already. I also took offense to some things the hygienist said, even if she was comforting at times and gave me very helpful suggestions for home care. She even told me "you don't have a bad mouth" which relieved my anxieties. All in all, it's an okay clinic but a little big.

I have been going to Dr Smit's for a few years. He is a outstanding person he's very caring. He…read moreexplained everything that needs to be done. Dr. Smith makes you feel very comfortable he has done outstanding work on my teeth. His office staff is very friendly and is office is very clean.

Im someone who does not have dental insurance and as such i choose this dentist bc it was suppose…read moreto be affordable when I first started visiting this dentist in 2023 my cleanings have always been 110 with a cash discount over the past 2 cleaning they have charged me double wht a normal cleaning should cost of course I review my receipt and I am being charged 70$ for the dentist , not the hygienist to come in for only a simply 15 seconds they also tried to get x rays in which I told them no I only have money for a cleaning (I also declined bc my orthodontist won't charge me for those it's included in my braces ) and they still send tht dentist in and charge me for such little of his time . I currently have braces on which mean I see and an orthodontist every 8 weeks he spends more time making sure I feel heard and taken care of which is more than can be said for this smith guy. I tried to tell smith tht I was having pain in my tooth I made a whole separate visit for this pain and once again was charged such an outrages price it made my head spin and in the end he said there is nothing wrong and when I had my orthodontist appointment I made sure to tell him about my problem and he immediately found what the issue was so clearly smith needs to do more to make sure his patients are getting actual dental care. They ladies at the front desk are so pretty but those attitudes are just as bad as smiths dental work/ bed side manner. PLEASE PLEASE don't give these people you money or time worst dentist ever!!!!!!!!!

Would whole heartedly recommend. The staff here are amazing at what they do. friendly…read morereceptionists , Dental hygienists and Dr. Dermer is the best Dentist I ever had. Lets be honest, no one likes to go to the Dentist office, but if you have to go make sure you visit this office.

i like the whole demeanor of the office and the professionalism of the care i receiveread more

hello, this is quanesha williams and i'm a current and…read moregreatful patient of dr. kowan, and this is why. my 1st appointment shocked me, as soon as i opened the door and walked in, i was at home. they took very very good care of me from the start!!!

Thanks for the awsome visit you made me fill comfortable and the dentist is the greatest I. On my…read moreway back soon so I can smile more and chew my food properly thanks see you soon 5 star

Wish there was a zero star option. This review is largely because of the front office experience,…read morespecifically with Deborah. Our appointments were confirmed the day before (by Deborah), yet when we arrived we were told we weren't even on the schedule and had to be added. On top of that, our 8:00 AM appointments--the first appointments of the day--weren't even being taken back until around 8:15. They didn't pull ANY patients back until 8:15. Later, as I was signing forms for my son it became clear that the girl with the consents had no idea what procedures my kid was having. Glad I'm an ICU nurse and just so happened to not need her guidance or help knowing wtf was going on. Then, later still, I was getting my kids records from an EXTREMELY nice girl at the front desk while Deborah continued to be a nuisance to the workplace. Someone walked up asking to make a payment on some braces and Deborah was like you're gonna have to go over there. Then the people act "over there" were like "no... We're so sorry but Deborah will be checking you out ". Deborah had made an assumption that the dude was working specifically with one of the other staff. That's fine. Miscommunication happens all the time. However, Deborah then proceeded to gaslight the rest of the staff and state "I'm so sorry they keep throwing you around". She also had a very standoffish attitude and would not acknowledge that any of the staff were speaking to her or communicating with her at all. She requested information for the man checking out in another employee, looked it up and handed it to her and said "here's the information on that patient." she ignored that person and like five minutes later I told the dude who was still standing there waiting... To go sit down until she got the information. The other staff came back out and asked why the man was still waiting and tried to tell Deborah again that the information was sitting right next to her and Deborah continued to ignore her. I even tried to tell Deborah twice myself that the information was there. She was making that person wait for no reason at all. It was also sooooo clear the other staff are EXHAUSED dealing with deborrah's bs. Also. As it turns out. Deborah is the one who does the phone call calls to confirm appointments... Which makes so much sense why my appointment didn't exist when I got here. I've also brought foster kids here in the past whose appointments have been nonexistent. So this is not a new issue for today. I've been to Franklin dental many times. Every single time has been a miserable terrible experience. Today is the day that I actually post a review of the facility because I feel there is something they could do to fix the problem. They need to fire Deborah. Obviously.

DO NOT TAKE YOUR KIDS HERE!!!…read more I took my two daughters to this clinic and unfortunately had a very disappointing experience. Our appointment was scheduled for 4:00 PM, and we were instructed to arrive 15 minutes early. We arrived at 3:45 PM as requested, yet we were not seen until 5:00 PM. However, I'm certain that if we had arrived even a few minutes after 4:00 PM, our appointment would have been canceled. To make matters worse, my daughter suffers from allergies. The staff told us they would not see her because of her allergies and requested a doctor's note. I provided the doctor's note, but then they told us it was too late and that they were about to close. After making us wait that long, that response was unacceptable. The staff was extremely rude and dismissive throughout the process. As a parent, I expect professionalism, clear communication, and basic courtesy -- especially at a children's dental office. Based on this experience, I will definitely be looking for another dentist.

This place is so so so so discombobulated. I went here because I had a pain and the dentist Dr…read morebrighter told me he didn't know what tooth to pick with or pull simply because I didn't tel him which one in particular. You're the dentist this is you job to tell me. And then he said it was my wisdom teeth and you know what got them pulled for no reason. They weren't the problem went to another dentist and they fixed me right up with no worries and didn't even have to tell them which tooth This is a pathetic place to go to

Horrible place. Bad treatment during my visit. I felt like I was drowning in water while getting…read moretreated by the dentist. It was so bad I got chocked. They use old equipment because the drill broke in my mouth and I swallowed the burr. They sent me to the hospital to get it taken care of and never offered to pay for the cost that I incurred from the incident. I am still being monitored today and have costs from this incident. But they were sure to collect their money I owed to them. The dentist called me, but I felt it was only because he wanted to know if I wanted to get council for what happened. When I called after leaving the hospital I asked questions and the receptionist stated she could not help and never even offered to see if the dentist could answer my questions. I have suffered further medical bills, and they did not care or offer to pay for the care I needed due to their negligence. I will never visit this dentist again because after all of the bad treatment they gave me a crown and I informed them I had trouble opening my mouth for 2 weeks after and he never even checked it out to see what may be wrong. But again, he still collected the few I owed for this awful treatment. When I went to the office, I informed the assistant I was nervous about going to the dentist, this experience has left be terrified to visit the dentist but at least they are happy because they got paid for the horrible treatment I received. Stay away from this place.

The staff is the greatest group of lady. They know what they are doing. Very friendly and…read moreprofessional at what they do.

The dentist I've had and V is amazing. She's very friendly and makes the experience better. Wish…read moreDr. Windsor was in my network. Tho Riverchase is in my network, I refuse to go back. Just my opinion.

I was visiting my mom from out of state, and was awakened at 2:30 AM with a throbbing tooth. I took…read moresome aspirin and called Dr Windsor the next morning. I knew I had some issues with that wisdom tooth for some time but being the procrastinator, I put off getting it taken care of till I'm away from home, of course. I am blown away with this dentist and staff! I couldn't get in until the next morning, but was in and out, less one wisdom tooth, in an hour. Personable, professional and affordable! (I have no dental coverage) There was no attempt to sell me any services that I didn't need, unlike some of the corporate dental practices out there. I actually enjoyed my visit, which says alot about a dentist visit! Did I already mention personable? Thank you Dr Windsor and staff!