Rivertown Dental is truly an exceptional place for dental care. The team takes great care to…read moreexplain every step of the process--from treatment options to levels of care and pricing--before anything begins. Everyone is warm, attentive, and dedicated to making you feel comfortable, including Mrs. Lisa, Mrs. Rhonda, Mrs. Christina, and the entire staff of wonderful ladies. Dr. O'Neil has provided outstanding care for both my husband and me, and every visit has been a positive experience. My children and extended family also come here, and we all genuinely love this practice. I highly recommend Rivertown Dental to anyone seeking quality, compassionate dental care.

Update (April 14, 2026): I earlier wrote a rather harsh review of this dental clinic after having a…read moreparticularly tense check-up that included a root planing and scaling I didn't ask for. I got a refund after informing the practice that I wasn't informed of this procedure beforehand. Apart from this, Doctor Seri's advice to use my custom-made mouth guard turned out to be very helpful--she kept forgetting that I already had one and was suggesting that they make one for me, but she allowed herself to be corrected when I told her I had one already. I also took offense to some things the hygienist said, even if she was comforting at times and gave me very helpful suggestions for home care. She even told me "you don't have a bad mouth" which relieved my anxieties. All in all, it's an okay clinic but a little big.

I broke a tooth 2 weeks ago and my insurance company had Dr. Smith listed. His location was near…read moreto my home, so I called them and Brigitte was able to work me in immediately. Due to an infection, we had to postpone removing the tooth, but Dr. Smith and his entire staff have been amazing both times that I've been to his office now. As a near-40 year old man, I've neglected my teeth due to anxiety and bad experiences with dentists when I was younger, but now that I've found Dr. Smith I can honestly say that I'm happy to go to him to put together a plan to get that "perfect smile" I've always wanted.

I have been going to Dr Smit's for a few years. He is a outstanding person he's very caring. He…read moreexplained everything that needs to be done. Dr. Smith makes you feel very comfortable he has done outstanding work on my teeth. His office staff is very friendly and is office is very clean.

I've been going to Dr. Denamur for about six years now, since we settled in Columbus. He was my…read morewife's dentist when she lived here before, and is the only dentist she will see. The admin staff is friendly and I have never had to wait more than 15 minutes before being seen. The dental technicians are friendly and they do a great job without pain, so that is a huge plus. Dr. Denamur is always friendly and smiling every time I see him. They accept the Tricare retiree dental, so that is another good plus in their favor.

I was seeing this dentist, and I was scheduled for a cleaning, in which the day of my appoint they…read morewould not clean my teeth because I owed a bill from xrays that were taken of my daughter from her first visit with them, I then paid the bill and the were scheduling a cleaning that was 6 months out they could not get me in, I then found another dentist that got me in that week, I request to pick up my dental records and took them to the new dentist that was great, but the new dentist was more up to date and did new x-rays and said if the insurance didn't pay they would right them off. my new x-rays showed where I needed 12 filings, I am like I go every 6 months for cleaning, I then told them I had given my old x-rays when I came in they then should me where they also were on the old x-rays from this dentist and were never brought to my attention nor taken care of. I would never recommend this dentist to anyone.

Dr. Yu, Brooke and Brandy are Truly AWESOME!!! The reason I bring my 9 yr old to Franklin Dental…read moreformerly known as Kool Smiles! They provided excellent customer service and went out of their way to make us feel comfotable! My appt was 01:08/20 I'll always return back as long as they keep them! The Best Dentist is Dr. Yu!!! Thank you again Brandy & Brooke! The only problem I had is with Kandice the front desk person. She was extremely rude. Each time I have came encountered her it's been a very negative vibe! She needs more training on how to treat patients!

Wish there was a zero star option. This review is largely because of the front office experience,…read morespecifically with Deborah. Our appointments were confirmed the day before (by Deborah), yet when we arrived we were told we weren't even on the schedule and had to be added. On top of that, our 8:00 AM appointments--the first appointments of the day--weren't even being taken back until around 8:15. They didn't pull ANY patients back until 8:15. Later, as I was signing forms for my son it became clear that the girl with the consents had no idea what procedures my kid was having. Glad I'm an ICU nurse and just so happened to not need her guidance or help knowing wtf was going on. Then, later still, I was getting my kids records from an EXTREMELY nice girl at the front desk while Deborah continued to be a nuisance to the workplace. Someone walked up asking to make a payment on some braces and Deborah was like you're gonna have to go over there. Then the people act "over there" were like "no... We're so sorry but Deborah will be checking you out ". Deborah had made an assumption that the dude was working specifically with one of the other staff. That's fine. Miscommunication happens all the time. However, Deborah then proceeded to gaslight the rest of the staff and state "I'm so sorry they keep throwing you around". She also had a very standoffish attitude and would not acknowledge that any of the staff were speaking to her or communicating with her at all. She requested information for the man checking out in another employee, looked it up and handed it to her and said "here's the information on that patient." she ignored that person and like five minutes later I told the dude who was still standing there waiting... To go sit down until she got the information. The other staff came back out and asked why the man was still waiting and tried to tell Deborah again that the information was sitting right next to her and Deborah continued to ignore her. I even tried to tell Deborah twice myself that the information was there. She was making that person wait for no reason at all. It was also sooooo clear the other staff are EXHAUSED dealing with deborrah's bs. Also. As it turns out. Deborah is the one who does the phone call calls to confirm appointments... Which makes so much sense why my appointment didn't exist when I got here. I've also brought foster kids here in the past whose appointments have been nonexistent. So this is not a new issue for today. I've been to Franklin dental many times. Every single time has been a miserable terrible experience. Today is the day that I actually post a review of the facility because I feel there is something they could do to fix the problem. They need to fire Deborah. Obviously.

Dr. Carpenter and his entire staff are AWESOME! Dr. Carpenter has been my & my husband's dentist…read morefor a decade. He and his staff always provide great dental care with a warmth and friendliness that's so important in a dentist office. His entire staff puts the patients at ease. Dr. Carpenter is highly skilled, knowledgeable and has always fixed our dental problems. We couldn't ask for a better dentist!

Robert has been my dentist for 20 years and will be my dentist for as long as he continues to…read morepractice dentistry. He is an excellent dentist and is very concerned about the patient's comfort. Even when my insurance has changed, I've stayed with him and will continue to do so. Kenny Comeaux-Columbus, GA

After being rescheduled time and time again (4 times) for an appointment at Kool Smiles (an…read moreappointment for WHAT, I do not know - supposedly, to fill a cavity) We decided to pay out of pocket for a highly recommended dentist. You may need to check for insurance coverage but in any case, Dr. Buchanan was worth every cent (which was reasonable) He took x-rays of my daughter's teeth and told us, "I don't see anything I would want to put a drill to". He was very patient and answered all of our questions and gave us information we had not even thought of asking about! I believe Kool Smiles may be drilling healthy teeth just to file an insurance claim! Dr. Buchanan is one of the best dentists practicing here in Columbus.