There really isn't a tour to be honest. The staff are wonderful, the place is clean. It's a chocolate store, they offer samples much smaller than Costco does. I bought some dark chocolate, they taste good for sure.the chocolates cost $17.99, but there is HST, and a destination marketing fee that you will be paying when you buy anything, basically a tourist tax to shop here. Total for 150g of chocolate was $22.95. Worth it? Not really sure I would want to step back into a tourist trap... read more

CFX - The Chocolate Factory - Chocolate and reciept - Chocolatiers & Shops Near Me - Niagara Falls, Ontario

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We happened upon this place by pure chance! The tour was great! Very informative and tasty treats at the end! The hostess was very nice to everyone. read more

CFX - The Chocolate Factory - Chocolatiers & Shops Near Me - Niagara Falls, Ontario

You have to sign up for the free tour! Not only was the tour guide amazing, the chocolate tasting was phenomenal. You get to see how all of the chocolate is made and taste the chocolate as you go. My favorite was the melted chocolate. I could eat at least a gallon of it. The gift shop was really cool. They had tons of chocolate to choose from, and I really enjoyed the special occasion chocolate on the back wall that had decorative wraps on them. Lots of cute, funny wraps for every occasion. You really need to check this place out! It was a perfect fun stop on the way to Niagara Falls! read more

CFX - The Chocolate Factory - Chocolatiers & Shops Near Me - Niagara Falls, Ontario

We were lured in by the free factory tour and samples, and they did not disappoint! We enjoyed learning how chocolate is made (what a process!) and tasting the many chocolate samples. There are a few samples during the tour, and a LOT of samples after the tour in the gift shop. I felt like the chocolate was high quality, and enjoyed all of them (even the off-beat flavors like chocolate covered ginger). I would definitely recommend for anyone traveling with kids (and even adults who love chocolate). :) read more

Old location at the factory was better. Because you could get a tour. The new place I'd more s gift shop. 100g milk chocolate bar $14.99.

No such thing as a free lunch? Well, any business that offers a free semi-educational tour and free samples gets at least 4 stars in my book. And 5 stars if they do it with a smile and no sales pressure. This chocolate factory is a pretty small pristine place that seems to make chocolate in the old handcrafted fashion. But in a stainless steel high tech industrial setting. Our guide for the brief "tour" (explaining candymaking activities happening behind the glass) was very enthusiastic about the craft. At the same time, she kept things simple. The highlight of the tour was having 6-7 samples at tour's end. The tasting aspect was similar to what one might expect at a wine-tasting (e.g., savoring notes, etc.). I've now found myself appreciating the nuances of chocolate rather than just gobbling down the sweets. And like I said at the beginning, while you might feel the need to buy some candy, I felt no pressure on the part of the staff to make a purchase. Good tour, good samples. read more

I was driving by when John said- look, a Chocolate Factory! Errrrrr, tires skidded a bit as I turned in at the next right and looped back to the building. John- we're all going to die! Me- yup, but not today! I happily went inside and the lady working was just extra sweet, and gave us plenty of info and samples to try. Best way to start out a Sunday morning exploring- with chocolate! Raspberry was delicious, lavender was mild- not over powering at all, but the mint! That one went home! I snagged a bag of mint for my son- his favorite flavor and one of mine. I was tempted to grab a pina coloda bag and one of their bars- they came with such fun, srtistic wrappers! Needless to say, John enjoyed all of them and my son has already finished the entire bag!!! Stop in, enjoy a tour, try some chocolate and shop local! read more

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I love chocolate so I was looking forward to visiting. But I was disappointed. I went with a friend who had been here under the previous management. They used to give lots of samples so you could try different chocolate covered products. We had to beg to get one sample. It's possible to spend $13 or $14 for a 300-gram package only to discover the one you chose is not to your liking. I found the chocolate covered blueberries too sweet since they are covered in white chocolate dyed blue. We were told if we wanted samples, we should have booked a tour ($20 for two people). But, my friend has done the tour and was underwhelmed. The two women working there were friendly but not very good at customer service. One was talking to us, another was stocking shelves and both ignored the person waiting to pay at the cash register. The shop looks very nice and clean. There are many different chocolates to choose from. Although they were all overpriced, at least they are made on site. There's plenty of parking. read more

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Maple Leaf Place is a lovely place, carrying nice quality Canadian-themed products of all kinds. At the far end of the store is the chocolate factory and maple syrup area, where staff cheerfully gave us yummy and generous tastes maple syrup of varying intensities and different varieties of chocolate that they produce. We didn't get a tour (think you have to sign up for those ahead of time), but we still had a very enjoyable visit. read more

There's no shortage of coupons, discounts and promotions for the Chocolate Fx factory. The hotel that we stayed at gave us some vouchers so we thought we would definitely check it out. The location it self is located in a nice part of Niagara on the Lake. Upon walking in there's an overwhelming scent of rich chocolate and amounts of chocolate wall to wall. We checked in and were advised that we can hang tight and enjoy all the samples that lined the wall. You can name it and it was pretty much covered in chocolate. Juju bees, covered in chocolate. Almonds, covered in chocolate. Pretzels, covered in chocolate. Cherries, covered in chocolate. You get the point, they like to cover everything in chocolate. I was at the middle point of the sample wall when our group was called over to start the tour. The tour it self is short and sweet, Not only is the staff extremely nice but they are informative. At the end of the tour you get a premium chocolate sample and welcome to make any additional purchases. read more

CFX - The Chocolate Factory - Chocolatiers & Shops Near Me - Niagara Falls, Ontario

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We had a groupon for a hotel in Niagara Falls so we made a weekend out of it. At the hotel we received a bunch of coupons and a free tour of Chocolate FX was one of them. Sounded like a fun thing to do so off we went on our way to Niagara On The Lake. The shop is small and cozy. They have a sample jar of each candy on their shelf! Just pour one out of the opening and wahlah! Great way to taste test and see what you like! There's a huge variety (everything chocolate): pretzels, almonds, cherries, yogurt covered peanuts, raisins... chocolate bars, etc. They even have a... "naughty" collection for brides, etc! The owner is Wilma and this woman has an awesome sense of humor! She even writes her own greeting cards! Some nice.. some twisted lol! The tour itself was short and sweet. There's one "hallway" they take you down to see. They tell you their story, the history of the cocoa bean, etc. It was very interesting! You also see the molding room, packing rooms, etc. through glass windows. After the tour you get a free chocolate covered strawberry, or other chocolate treat. The strawberry was amazing... I could have eaten 2 more! We did end up buying pb cups (with natural peanut butter... nothing like Reese's - better!), ice wine chocolate and more. Definitely make this a stop! You won't be sorry! read more

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Deb talked us through a great chocolate tasting! So many good things including the pumpkin spice white chocolate and toffee covered pistachios in chocolate. Delicious! Fabulous customer service too. Thanks, Deb! read more

Finally made the 300 mile round trip. This is a must every time we go to Canada. Not only for the AWESOME chocolate. But everyone is great to see, just love the staff. We make the trip every few months. When we run out of chocolate. So we stock up. Deb TOTALLY AWESOME, always love to chat. See you all in a couple months, cause you know we love your chocolate and we always leave with a BIG Smile. Dale and Rick, boys from the Finger Lakes read more

It may not be much to look at from the outside, but this chocolate place has some decent offerings. I went as part of a wine tour with a large group so they were prepared with unlimited samples. The ladies that work here are sweet like their products; I really liked the chocolate covered pretzels the most. I've been to many chocolatiers and this one is kind of basic/low frills but the prices are high. can't say Id go out of my way to return but not a bad place to check out if youre nearby read more

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Huge clean chocolate factory offering short tours on how chocolate is made and packaged. Free samples and lots of goodies to buy in the store. Friendly and helpful staff, lots of free parking and washrooms inside. read more

CFX - The Chocolate Factory - Chocolatiers & Shops Near Me - Niagara Falls, Ontario

This is a very short tour. You look at how they make the chocolate through a glass window. You are able to sample a couple of chocolates and the tour is free. If you are a really big chocolate lover I say go if not I say skip it and do something else. It seems ok if it's part of a wine tour, but not something to by itself. We assumed it would be different. read more

CFX - The Chocolate Factory - Chocolatiers & Shops Near Me - Niagara Falls, Ontario

The milk chocolate ice wine truffles are incredible. The milk chocolate sea salted almond and peanut caramel squares were good but not great especially compared to the truffles. read more

The Chocolate Factory was the first stop on our wine tour and it was disappointing to say the least. First of all, there's no wine. But, I love chocolate... sadly, there were very few samples and you don't want to spend a ton of money on something if you don't know whether or not you'll like it. Their packaging for some products also looked cheap. They do offer tours, which I'm sure it would be interesting to learn about the process. So, that might be something to look into at a later date. read more

It's free and there are samples, but other than that, I didn't find the chocolate here extraordinary. Other than the "seconds", the products themselves are quite expensive, e.g. $15/3 standard bars of chocolate! I missed the beginning of the tour, but I don't think I missed much...you just watch people work in a factory. The lady conducting the tour was friendly, very animated and informative. Interior itself just looks like a warehouse with some shelving. Not much to look at! Maybe experience would've been enhanced if interior was nicer. If it's out of your way, skip it OR grab samples and leave. read more

When it was 1 p.m., a staff member led everyone on a 30-minute tour of the factory. We didn't actually go inside the factory. First, the lady did a short lesson on where their chocolates came from including showing photos of the cocoa beans and a big block of raw chocolate as a sample. There were a lot of people in this tour including lots of kids (it's a great tour for kids to learn about chocolate and to see it being made). We looked through the glass to see how the chocolates went from being dunked to achieving more layers of chocolate to the packaging and labelling area. On that day that we were there, they were preparing chocolate-covered jujubes. After the tour, we each received one chocolate covered strawberry or ice wine truffle. I chose the former choice. It was a really sweet touch (pun intended) to end the tour with this treat. They also had samples for chocolate covered goji berries, yogurt covered chocolates, and more from a small self serve vending machine. If you wanted to try other chocolates that they were selling, all you had to do was ask for it. (Free parking onsite.) read more

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Plans were made to come here in time for the last time slot for the factory tour. But due to the limited time I had and trying to make it to other sites before heading back to Michigan, I had just missed the last factory tour by about 15 minutes. I still went here because I was on the hunt for some good chocolate. The ladies there were extremely nice. I was still curious about the tour because there are giant windows throughout the building that look into the factory side of the chocolate making. I asked one of the ladies about it, and she soon found out that I had intended to make it to the tour but could not. She then gave me a free chocolate covered strawberry (this would have been included with the tour). I became more excited than what I already was. The chocolate here was smooth and sweet. It had more of an authentic taste to it over traditional corporate brand chocolate bars because of its balance in sugar flavor. I am the type of person who lets chocolate melt in my mouth rather than chew it. I like to savor it for as long as possible. The chocolate here definitely satisfied my taste bud's desires. The chocolate, nuts, and other desserts are fairly priced here. I would concur that this chocolate factory gave me a lot of value. read more

I came here during a day of driving around Niagara-on-the-Lake, and it was just okay. The tour was informative, and I could see why families would want to stop here for something that is more kid-friendly and inexpensive with hotel vouchers. You can see people working behind a glass case, pouring things into vats, and wrapping chocolates. The store is quite small, and the chocolates were okay. If you are a Rochestarian, I would recommend going and getting candy at Stever's instead. read more

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Wilma went above and beyond on what was a busy day. You just had a hockey team come through on February 19, I asked if you had pucks left, you explained you were out. However, you went in the back and made me a pick with an emblem of the Niagara Purple Eagles on it. This puck is more than a piece of chocolate, my son is a senior in high school heading off to college next year and in his last year of playing travel hockey. He may have the opportunity to play club hockey in college. The puck is a symbol of 13 yrs of hard work, facing adversity, and many great memories. I just wanted to thank you for making a difference in peoples lives when you hand them there chocolate. Thank you for just being you and doing what you do on a daily basis. I look forward to visiting you in the future. Thank you, Michael Phinney, Grand Island New York. read more

The tour here is short and sweet. They explain how the company was started and how the systems work in their plant to make the varieties of chocolate. They have a few pictures and the window into the factory but nothing else with the tour. Chocolate here is good but I've had better. I bought the chocolate covered cherries which are good but very dry inside. They do have some samples available and a decent variety. The workers are very informed and happy to share info on their items. If you are a chocolate fanatic then this is a nice quick stop but other than that I would not say it's an out of the way destination. read more

My granddaughter Emma and her folks and six energetic 8 or 9 year old girls had Emma's birthday party at Chocolate Fx on Saturday. It was simply wonderful. The girls got to make a variety of different kinds of chocolates and the people who helped them were so friendly and patient. We then got a tour of the chocolate factory. Amazing! You can book the snack room for two hours and bring in or order in your own food - in addition to the amazing chocolate. I didn't have time to shop at the Chocolate Fx store, but I did see lots of amazing and well-priced and delicious items that can be purchased there. Excellent for gifts and celebrations. Locally owned and made! Thank you Chocolate Fx! read more

It's a simple tour that is a good break for the family. Came here with 3 kids. The tour is uncomplicated and lasted about 18 minutes. You got to look through 3 lanes of glass at where the chocolate was mixed, packaged and molded. There was also a nice bit of information about the origin of the Cocoa bean and how it goes from being a fruit (yes, you heard that right) to becoming chocolate. Everyone gets a decently sized sample at the end (we each got a chocolate covered strawberry). The employees were super nice and knowledgeable and they also volunteered to give our kids an additional sample (shhh!). It's about a 15 minute drive from the Ontario side of the falls. There is easy parking. If you're not into chocolate, it might not be worth trip. read more

Loved the FREE tour. Delicious chocolate and it was all around a lovely experience. The girls at the front counter were silly and very friendly. The chocolate covered strawberries were our favorite! read more

CFX - The Chocolate Factory - Chocolatiers & Shops Near Me - Niagara Falls, Ontario

It's a delightful place where you can see how the chocolates are made. Not sales driven, however. Samples are available but the strawberry covered chocolate bites and other varieties were not on display or available. read more

Chocolate FX was our "bonus stop" on the Niagara Fun Tours wine tour. I felt slightly baited into spending more money, but it was a welcome stop, and Chocolate FX has some good stuff. As soon as you walk in, down the long hallway, you are slapped in the face with the aroma of chocolate. You can see through windows into their production facility, although there wasn't anything going on when we were here. Inside the shop, there are some stations set-up with plenty of samples. Depending on what you're comfortable spending on chocolate, some of the novelty items are quite expensive. I purchased a small bag of chocolate covered caramel popcorn for $4 and a container of white chocolate covered Swedish berries for almost $8. There's a lot of good stuff here, and it's tough deciding what you want! There's also a rack of clearance items toward the back of the shop. I noticed a lot of people missed it completely or didn't even stop to look at it. Some of the items that were available to sample were also available on clearance, so it's worth a look. If you're really feeling indulgent, they have chocolate covered strawberries and ice wine truffles, but those start at around $3/each. They are open every day, from 10:00 a.m. - 6:00 p.m., but there is no listing on their website about when you can actually view their production lines. If you find something you can't live without back home, you can order online and they'll ship it to you. read more

I wouldn't mind going to work at a place that smells as good as Chocolate FX. Our hotel stay came with a free tour of Chocolate FX, so away we went. The tour takes place in a long hallway with windows that allow you to look into the factory. The tour guide started by describing where chocolate comes from, holding up some 8x10 photos of the cocoa bean at various stages and with some plastic containers of visual samples. After the tour, we walked back to the store part of the factory, where we were each given a free chocolate (I picked a truffle and my husband picked a chocolate covered strawberry). A nice little trip. read more

Nice stuff, although rather pedestrian for a chocolate producer of this magnitude. They really fall down in customer service. When I arrived there were few people in the shop and two staff members on duty. No one spoke to me in the 15 minutes I was there. No one offered a tour or to answer questions. It was a major turn-off and I left without spending a dime as a result of this. If you own this business you may want to put a better foot forward as chocolate lovers may find this place a nice stop with just a few adjustments. read more

We had vouchers for a chocolate tour and vouchers for a wine tour but only time for one. We picked Chocolate FX and know it was the right decision. Highly recommend a stop if you are in the area. The staff is so friendly. They have plenty of samples--and they don't judge you if you eat your weight in chocolate! The prices are what you expect for fine chocolate. I would make the trip up again just to stop here! read more

Received a voucher for a tour as part of a hotel package. We couldn't do the tour owing to the timings not working out for us, however, decided to check out the facility to perhaps purchase some tasty treats. It is located fairly far away from either of Niagara on the Lake ( main area) or The Falls area. There was a lady staffing the shop who was busy packaging chocolate but didn't seem to friendly or open to questions about the shop. There was a variety of chocolate products for sale; nothing eye-catching and the prices seemed fairly high compared many other chocolatier's. The place smelled delicious though! read more

Attended free guided tour (last one at 2pm). Presented coupon from hotel / groupon for free small chocolate strawberry for each person in my family that attended. Friendly staff with great sense of humor. Very interesting background. Lots of free chocolates samples all around the shop, look for those contained in plastic drink bottle container look-alikes. Prices might be more expensive than your dollar store chocolates ($3 for chocolate letters, $6 for small bars, $12/18 for chocolate balls packs), but it looks like higher quality with more variety. read more

Staff is so friendly, personable, excited about their product. Tour was fun and were happy to give samples. We had a coupon from our hotel, and we are glad we used it. Chocolate is delicious. You'll spend about an hour here total. Fun time. read more

Visited Weds. 6/12/19. I really enjoyed hearing the history of the company. Purchased several pieces of candy for my granddaughters. Go take the tour. The chocolates are yummy speaking from a person who lives near Hershey, Pa. read more

A must try tour, It was fun! They have lots of samples. Love all their chocolate! The staff were very friendly. read more

CFX - The Chocolate Factory - Chocolatiers & Shops Near Me - Niagara Falls, Ontario

Friends recommended we stop at Chocolate FX while in Niagara-On-The-Lake and I am happy I did. Upon arriving inside you are greeted by the aroma of fresh chocolate. They have samples set out and encourage you to try as many as you like. We fell in love with the milk chocolate covered almonds and the dark chocolate covered apricots. One taste was all it took and we were on our way out the door bags in hand. They have a large variety of flavors. Stop by, you won't be sorry. read more

Too far from niagara on the lake Ok tour. Wish more actual factory tour More sample during tour would be nice And out of a lot of things Cocoa powder Cocoa butter read more

If you love chocolate, you HAVE to stop at this charming little chocolate factory. They offer a free tour and with a coupon, which you get for free with your stay in a lot of hotels nearby, you'll receive a free chocolate covered strawberry or truffle. Let me tell you, it's delicious! They sell a lot of different chocolate products, but they don't make you feel like you have to buy something. However, they offer unlimited free samples of about ten different chocolates (yumm)! I would always go again. read more